Management Final Ch. 10-12

A ________ begins with a systematic evaluation of the organization's resources and capabilities and focuses on identifying the organization's core competencies.

SWOT analysis

In the context of change leadership, ________ implies that change initiatives come from all levels in the organization.

bottom-up change

Willis's company is not able to meet targets and this is affecting the company's revenues. Will decides to hold weekly meetings with employees from all levels of the organization to find a solution to the company's problem. He listens to the employees carefully and based on their suggestions, gradually implements certain changes in the organization. This is an example of ________.

bottom-up change

Decisions related to choices about product and service mix, facilities locations, and new technologies are most likely to be a part of the ________ strategy of an organization.

branding

With respect to diversity leadership, the "valuing differences" leadership approach to diversity refers to:

building quality relationships with respect for diversity

The employees of Epic Pvt. Ltd., a graphics design firm, are given the liberty to use their ideas and their personal skills to perform their tasks. The firm's managers trust that all employees work efficiently without any supervision. The firm uses an organic design and works with informal structures. This implies that Epic Pvt. Ltd. is a(n) ________ organization.

centralized

At SNN Bank, all operational decisions regarding promotional measures, interest rates, benefits, and customers, are made completely by top management. This implies that SNN Bank has a(n) ________.

centralized system

Any special strength that gives an organization a competitive advantage is referred to as its ____.

core competency

Aquamarine Inc. is the market leader of car batteries primarily because of its unique distribution system. The distribution system that has given the company an advantage over its competitors is an example of the company's ________.

core competency

At Mario's Café, the owner always treats the customer with respect, and if any customer complains about the quality of the coffee or cakes, the owner himself addresses the issue to the customer's satisfaction. This has ensured that Mario's Café has become a very popular coffee shop. This is an example of Mario Café's ________.

core culture

Harold has been working at "Nero Corp," a consulting firm, for two days now. He is told by one of his colleagues that instead of being assigned work by their supervisors, the employees are given an option of choosing the assignment they would like to work on. This piece of information gives Harold an insight into the:

culture of the organization

Franklin Inc. encourages its employees at all levels to provide ideas, opinions, and support the process of decision making. This indicates that the firm has a(n) ________.

decentralized system

A ________ strategy typically concentrates attention on a special market segment in the form of a niche customer group, geographical region, or product or service line.

focus

A ________ structure groups together people with similar skills who perform similar tasks.

functional

Questions such as "How can we best utilize resources within a specific area of operations to implement our business strategy?" are typically asked while discussing the ________ strategy.

functional

The manager at "Stinson's Inc." noticed that his workforce displayed a very clear distinction between the old timers and the rest of the population. He decided to address this gap between the ________ that could affect the organization's performance.

generational subcultures

Process failure where the planning process becomes an end in itself, rather than a means to an end is referred to as ________.

goal displacement

At the corporate office in Texas, expatriates have been assigned mentors who guide them on new projects. The mentors familiarize the expatriates with American culture and ways of doing business. Which of the characteristics of multiculturalism is evident here?

informal network integration

Which of the following is a defining characteristic of growth through diversification?

it involves acquisition of or investment in new and different business areas

With respect to multicultural organizations, structural integration implies that:

minority culture members are well represented in jobs at all levels and in all functional responsibilities

A(n) ________ expresses the organization's reason for existence in society.

mission statement

A ________ strategy primarily customizes products and advertising to best fit local needs.

multidomestic

Noah Books Ltd., an international library headquartered in Alabama, has many branches across different countries. It uses information technology to be in regular contact with its various outside suppliers of books and magazines. Which of the following organizational structures is being used by the library?

network structure

It is Will's second month at his new job and he has noticed that people dress casually every Friday. He feels that his co-workers are helpful and his bosses are friendly. He is comforted by the fact that if in doubt he can always ask for help and not be afraid of being shunned and embarrassed. Will has been influenced by which of the following organizational cultures?

observable culture

________ are formed among persons who share the same skills and work responsibilities.

occupational and functional subcultures

________ is the predominant value system for the enterprise as a whole.

organizational culture

Sara's job includes dividing up the work and assigning tasks to each employee. She identifies people responsible for each task, decides the reporting structure, and decides employees' work relationships. Sarah is a part of the ________ team in her company.

organizing

Candies Unlimited is famous for its candies with international flavors such as "Tuscan- dy," "Choo-Me-in." The company has experts from across the globe who develop new flavors from their country of origin. This proof of ________ implies that Candies Unlimited is a multicultural organization.

pluralism

Polar Inc. is an organization with a tall structure. Which of the following would be a characteristic of Polar Inc.?

polar inc. would incur high costs due to the existence of many managers

According to Kurt Lewin's model for planned change, which of the following phases involves stabilizing the system after change?

refreezing phase

Businesses or products with high-market-shares in high-growth markets are referred to as ________ in the BCG Matrix.

stars

The entire process of formulating and implementing strategies to accomplish long-term goals and sustain competitive advantage is referred to as:

strategic management

Which of the following is the last step in the process of strategic management?

strategy implementation

According to Porter, which of the following is one of the five forces that affect industry competition?

substitute products

Which of the following scenarios gives us an insight into the observable culture of "Next Systems," a tech consulting firm?

the reward and recognition given to the best employees on a monthly basis

Which of the following is a defining characteristic of a differentiation strategy?

the strategic objective is to attract customers who stay loyal to the firm's unique products

With respect to change leadership, which of the following implies initiation of change from senior management?

top-down management

"Haley's perfumes" has recently replaced its CEO. The new CEO has decided to change the entire organizational structure, introduce more transparency, and introduce a new style of communication in the company. This is an example of ________.

transformational change

According to Kurt Lewin's model for planned change, which of the following phases involves preparing a system for change?

unfreezing phase

________ create(s) meaning and shared community among organizational members.

workplace spirituality