Management Final Exam
Melanie would like to become a part of the global retail community. Which of the following options should Melanie consider as her first step? A) She should engage in global sourcing. B) She should engage in licensing. C) She should engage in franchising. D) She should develop strategic alliances with foreign companies.
A) She should engage in global sourcing.
Bixler Corporation boasts that it has the fewest warranty claims in its industry. We can infer from this that ________. A) Bixler's quality is a competitive advantage B) Bixler has an ineffective TQM program C) Bixler has employed design thinking in the development of its products D) Bixler is using social media to promote its products
A) Bixler's quality is a competitive advantage
________ is the degree to which decision making takes place at upper levels of the organization. A) Centralization B) Decentralization C) Formalization D) Departmentalization
A) Centralization
________ refers to the process of monitoring, comparing, and correcting work performance. A) Controlling B) Checking C) Measuring D) Verifying
A) Controlling
________ is a performance measure of both the efficiency and effectiveness of employees. A) Employee productivity B) Organizational citizenship behavior C) Job satisfaction D) Employee morale
A) Employee productivity
Which one of the following is true of the impact of formal planning on organizational performance? A) Formal planning is associated with positive financial results. B) Organizations that formally plan invariably outperform those that don't plan. C) The amount of planning done is more important to high performance than the quality of planning and implementation. D) Companies can start seeing the impact of formal planning on performance about a year after starting the planning process.
A) Formal planning is associated with positive financial results.
________ is a process of setting mutually-agreed upon goals and using those goals to evaluate employee performance. A) Management by objectives B) Management by walking around C) Management by observation D) Management by exception
A) Management by objectives
Which one of Fayol's 14 principles of management states that a person should report to only one manager? A) unity of direction B) unity of command C) division of work D) division of authority
B) unity of command
Which one of the following is among the reasons why managers should plan? A) When work activities are coordinated around plans, inefficiencies become obvious. B) Uncertainty can be eliminated and the organization can be insulated from change with planning. C) Planning eliminates the need to set goals. D) Planning eliminates the need to measure work effort.
A) When work activities are coordinated around plans, inefficiencies become obvious.
"It's not my fault!" is a cry often heard from someone with ________. A) an external locus of control B) an internal locus of control C) no locus of control D) a weak locus of control
A) an external locus of control
In the Boston Consulting Group (BCG) matrix, a business unit that has a low anticipated growth rate but a high market share is known as a ________. A) cash cow B) star C) dog D) question mark
A) cash cow
The three components that make up an attitude are ________ components. A) cognitive, affective, and behavioral B) active, behavioral, and adjustable C) emotional, creative, and environmental D) intentional, reactive, and adjustable
A) cognitive, affective, and behavioral
In which of the following traditional organizational designs does duplication of activities and resources lead to an increase in costs and reduced efficiency? A) divisional structure B) team structure C) matrix structure D) project structure
A) divisional structure
If mortgage interest rates increase, this would be an example of changing ________ conditions in a firm's external environment. A) economic B) political C) sociocultural D) financial
A) economic
Which of the following is an aspect of intuition? A) experience-based decisions B) quality-initiated decisions C) science-based decisions D) programmed decisions
A) experience-based decisions
Donald discovers major flaws in the packaging department. He consults the production manager and formulates control measures to improve packaging. Here, Donald is using the ________ control. A) feedback B) reactive C) concurrent D) feedforward
A) feedback
An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control. A) feedforward B) concurrent C) feedback D) management
A) feedforward
An organization that initially brings a product innovation to the market is known as the ________. A) first mover B) free rider C) cash cow D) question mark
A) first mover
The first group meeting is in progress. The five attendees are exchanging contact information and getting acquainted. This group is in the ________ stage. A) forming B) norming C) storming D) performing
A) forming
A ________ economy is one in which resources are primarily owned and controlled by the private sector. A) free market B) planned C) command D) democratic
A) free market
Because Sterling is a shift manager, ________. A) his technical skills are of the utmost priority B) his conceptual skills are of the utmost priority C) his interpersonal skills are not important D) he need not have any empirical skills
A) his technical skills are of the utmost priority
The dimension of trust that is used to describe honesty and truthfulness is ________. A) integrity B) competence C) consistency D) loyalty
A) integrity
Which one of the following is the type of power a person has because of his or her position in the formal organizational hierarchy? A) legitimate power B) coercive power C) reward power D) expert power
A) legitimate power
Which one of the following is true for satisfied employees with high organizational commitment? A) lower rates of turnover and absenteeism B) higher rates of voluntary turnover C) higher rates of cognitive dissonance D) lower levels of job involvement
A) lower rates of turnover and absenteeism
What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees? A) mockery and insults B) discriminatory policies C) exclusion D) intimidation
A) mockery and insults
Which one of the following represents the two views of managerial impact on the success or failure of the organization? A) omnipotent and symbolic B) omnipotent and reflective C) symbolic and interactive D) reflective and interactive
A) omnipotent and symbolic
The greater the environmental uncertainty, the more an organization needs to become ________. A) organic B) mechanistic C) specialized D) departmentalized
A) organic
Only speaking one language is one sign that a nation suffers from ________. A) parochialism B) ethnocentrism C) polycentrism D) geocentrism
A) parochialism
Organizational change is any alteration of ________. A) people, structure, or technology B) structure, management, or goals C) technology, goals, or management D) rules, procedures, or management
A) people, structure, or technology
Harriet's machine has stopped working again. She consulted the operator's manual troubleshooting guide to find a solution. Harriet used a ________. A) programmed decision B) non-programmed decision C) structured decision D) non-structured decision
A) programmed decision
Which one of the following is an example of an efficient manufacturing technique? A) reducing the amount of scrap created in the process of making a product B) increasing the amount of time to manufacture products C) increasing product reject rates D) meeting customers' rigorous demand
A) reducing the amount of scrap created in the process of making a product
A pattern of behavior expected of someone occupying a given position in a social unit is called a ________. A) role B) status C) norm D) persona
A) role
When Fred's department head explained what was expected of him as a new professor in terms of maintaining discipline in his classroom and providing students with a challenging course, he was referring to Fred's ________ at the university. A) role B) status C) obligations D) authority
A) role
Individuals have the tendency to expend less effort when working collectively than when working individually. Which one of the following concepts relates most closely to this behavior? A) social loafing B) role conflict C) role ambiguity D) nonconformity
A) social loafing
An organization's ________ goals are official statements of what an organization says, and what it wants its stakeholders to believe its goals are. A) stated B) real C) authentic D) implicit
A) stated
When people judge someone on the basis of their perception of a group to which that person belongs, they are using the shortcut called ________. A) stereotyping B) self-serving bias C) assumed similarity D) the halo effect
A) stereotyping
Jack and Jill are discussing the new hire in their department: her hair color, skin tone, manner of dress, and accent. Jack and Jill are focusing on ________. A) surface level diversity B) deep-level diversity C) stereotypes D) biases
A) surface level diversity
In the case of functional departmentalization, jobs are grouped according to ________. A) tasks B) territories C) product lines D) customer flow
A) tasks
The ________ method utilizes feedback from supervisors, employees, and coworkers. A) multiperson comparison B) 360-degree appraisal C) critical incident D) graphic rating scale
B) 360-degree appraisal
Which one of the following is true concerning the impact of organizational culture on ethical behavior? A) An organization with low conflict tolerance encourages ethical behavior. B) An organization with strong culture can encourage either ethical or unethical behavior. C) An organizational culture that is high in conflict tolerance encourages unethical behavior. D) An organizational culture that is high in control encourages unethical behavior.
B) An organization with strong culture can encourage either ethical or unethical behavior
________ corrects the problem at once to get performance back on track. A) Basic corrective action B) Immediate corrective action C) Verbal feedback D) Disciplinary action
B) Immediate corrective action
________ is the degree to which people believe they control their own fate. A) Ego strength B) Locus of control C) Social responsibility D) Social obligation
B) Locus of control
Which one of the following correctly reflects the characteristics of the current U.S. population? A) Nearly one in five Americans today is an immigrant. B) The median age of the U.S. population has risen significantly over the last decade. C) The Asian population in the United States is presently the largest ethnic group. D) The Hispanic community represents nearly one-third of the total U.S. population.
B) The median age of the U.S. population has risen significantly over the last decade.
Marcus was asked to represent the cardiac unit as part of a Total Quality Management (TQM) initiative that is aimed at improving the overall quality of care at his hospital. Other departments, such as orthopedics, neurology, oncology, and pediatrics also have representatives on this team. This TQM team is an example of ________. A) a multi-cultural team B) a cross-functional team C) process integration D) an interdepartmental team
B) a cross-functional team
The three-needs theory of motivation states that there are three ________ needs that are major motivators in work. A) psychological B) acquired C) safety D) innate
B) acquired
According to the three-needs theory, the need for ________ is the desire for friendly and close interpersonal relationships. A) belonging B) affiliation C) affection D) achievement
B) affiliation
The effect of planning on managers is that it forces them to ________. A) generate higher profits B) anticipate and respond to change C) eliminate uncertainty D) work at cross purposes
B) anticipate and respond to change
In her next meeting with the senior management, Jane suggests that they should ignore the openings created by voluntary resignations and not hire any more people now. This would avoid much of the pain associated with workforce reduction in future. This implies that Jane favors ________. A) transfers B) attrition C) layoffs D) reduced workweeks
B) attrition
When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude. A) cognitive B) behavioral C) affective D) practices
B) behavioral
When managers make decisions that are rational but limited by their ability to process the information, they are following the concept of ________. A) cognitive decision making B) bounded rationality C) escalation of commitment D) intuitive decision making
B) bounded rationality
Melanie has noticed that everyone is very concerned about the line of authority within the hospital. This implies that the employees at the hospital are worried about the ________. A) unity of command B) chain of command C) span of control D) departmentalization
B) chain of command
Alison has an idea for improving the efficiency of her work area. When she approached her supervisor, she was asked to shepherd the idea through the approval, implementation, and evaluations processes. Alison has become a ________. A) supervisor B) change agent C) group leader D) job coach
B) change agent
Joanna has a very clear idea of what she wants her team to accomplish and often works that idea into conversations with her subordinates. She uses unconventional and sometimes controversial means to achieve her ends, but her subordinates know she has their backs. Joanna can be described as a(n) ________ leader. A) telling B) charismatic C) authoritative D) participative
B) charismatic
Internal constraints that influence managers' decisions and actions come from the ________. A) attitudes of customers B) culture of the organization C) prevailing political conditions D) fluctuations in the stock market
B) culture of the organization
If human resource planning shows a surplus of employees, management can reduce the organization's workforce through ________. A) recruitment B) decruitment C) increased workweeks D) reduced job sharing
B) decruitment
In the process of getting acquainted, John and his new co-worker Bill have discovered they have different tastes in music and books, that one is extroverted and the other introverted, that one prefers working in teams and the other works best alone. They are exploring ________. A) surface-level diversity B) deep-level diversity C) stereotypes D) biases
B) deep-level diversity
Which of the following steps in the human resource management process identifies and selects competent employees? A) orientation and training B) human resource planning and recruitment C) compensation and benefits D) planning and performance management
B) human resource planning and recruitment
Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either. A) intrinsic B) hygiene C) motivating D) dissatisfiers
B) hygiene
In 1984 Toyota and General Motors formed a company called NUMMI to build cars carrying both the General Motors and Toyota brands. NUMMI is an example of a(n) ________. A) equity strategic alliance B) joint venture C) global venture D) nonequity strategic alliance
B) joint venture
Persons who are able to influence others and who possess managerial authority are termed ________. A) entrepreneurs B) leaders C) managers D) visionaries
B) leaders
The ________ ratios measure an organization's ability to meet its current debt obligations. A) activity B) liquidity C) leverage D) profitability
B) liquidity
During an economic recession, ________. A) human resources managers find it more difficult to replace employees B) more qualified candidates are available to fill fewer open positions C) candidates face less competition for open positions D) candidates expect better benefits and pensions
B) more qualified candidates are available to fill fewer open positions
The acceptable standards or expectations that are shared by a group's members are referred to as ________. A) affiliations B) norms C) criteria D) morals
B) norms
Darren enjoys many genres of music and art. He has visited several European countries. It is very likely Darren is high in ________. A) emotional stability B) openness to experience C) conscientiousness D) agreeableness
B) openness to experience
The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization is the employee's ________. A) job involvement B) organizational commitment C) job satisfaction D) organizational citizenship
B) organizational commitment
An ethnocentric attitude stems from ________. A) nationalism B) parochialism C) polycentrism D) geocentrism
B) parochialism
Which one of the following sources of information for measuring performance is time consuming, obtrusive, and subject to personal biases? A) oral reports B) personal observations C) statistical reports D) written reports
B) personal observations
Stress symptoms are grouped under the categories of ________. A) physical, economic, and legal B) physical, psychological, and behavioral C) physical, psychological, and cultural D) physical, political, and social
B) physical, psychological, and behavioral
Multidomestic corporations reflect the ________. A) ethnocentric attitude B) polycentric attitude C) geocentric attitude D) xenophobic attitude
B) polycentric attitude
When Stratasys began making 3D printers in 1988, the future of this new invention was unknown but expected to grow. Stratasys was one of a handful of producers of these printers. According to the BCG matrix, Stratasys was a ________. A) cash cow B) question mark C) dog D) star
B) question mark
First-line managers tend to deal with problems that are ________ while upper-level managers handle the ________ problems. A) unstructured; structured B) routine and repetitive; unusual and difficult C) interpersonal; customer D) machine-related; interpersonal
B) routine and repetitive; unusual and difficult
Which one of the following leadership styles describes a leader who provides both directive and supportive behavior? A) telling B) selling C) participating D) delegating
B) selling
An increase in the diversity of his department has led to conflict and animosity. To reduce this and allow his team to become more productive, Lemuel has asked the Human Resources department to provide ________ for his people. A) survey feedback B) sensitivity training C) team building D) intergroup development
B) sensitivity training
Andrew prefers to get his performance data in the form of charts and graphs. Andrew prefers ________. A) personal observations B) statistical reports C) oral reports D) written reports
B) statistical reports
One of Calvin's employees is having problems with a production machine so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills. A) negotiator B) technical C) interpersonal D) conceptual
B) technical
Temporary workers are often motivated by ________. A) autonomy in their work and flexibility in their schedules B) the opportunity to become regular, full-time employees C) the ability to change assignments frequently D) recognition and responsibility
B) the opportunity to become regular, full-time employees
In the expectancy theory, ________ is the importance that the individual places on the potential outcome or reward that can be achieved on the job. A) expectancy B) valence C) instrumentality D) saliency
B) valence
________ measures the strength of a person's convictions. A) Moral development B) Locus of control C) Ego strength D) Social desirability E) Vertical leap
C) Ego strength
Which of the following most accurately reflects the symbolic view of management? A) Managers are directly responsible for an organization's success or failure. B) Managers have to ensure that every obstacle is overcome on the way to achieving the organization's goals. C) External forces are responsible for an organization's success or failure. D) Employees are directly responsible for an organization's success or failure.
C) External forces are responsible for an organization's success or failure.
Which one of the following is true concerning the three managerial skills? A) Technical skills tend to be most important for middle-level managers. B) Conceptual skills are most important for lower-level managers. C) Interpersonal skills remain equally important to all levels of management. D) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.
C) Interpersonal skills remain equally important to all levels of management.
________ is a process whereby an experienced organizational member provides advice and guidance to a lessexperienced member. A) Delegating B) Integration C) Mentoring D) Assimilation
C) Mentoring
________ has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act. A) Corporate hierarchy B) Business configuration C) Organization culture D) Industrial psychology
C) Organization culture
Which one of the following is a drawback of global teams? A) They generate only a small pool of ideas when faced with problems. B) They do not foster the appreciation of multiple perspectives. C) They are characterized by greater potential for stereotyping. D) They are highly susceptible to groupthink.
C) They are characterized by greater potential for stereotyping.
How can managers effectively plan when the external environment is continually changing? A) They should discontinue formal planning. B) They should set general, but rigid plans. C) They should be ready to change directions if environmental conditions warrant. D) They should continue to follow the set organizational plans as persistence will eventually pay
C) They should be ready to change directions if environmental conditions warrant.
The ________ component of attitude is based on emotions. A) cognitive B) behavioral C) affective D) spiritual
C) affective
Labor unions use ________ to protect the rights of their members. A) work stops B) commercial arbitration C) collective bargaining D) labor disputes
C) collective bargaining
This group should have worked well together. Each of them had at least five years seniority and had scored well on past performance evaluations. They all knew what needed to be done. But it seemed they were always in disagreement about something. This group probably lacked ________. A) communication skills B) independence C) conflict resolution skills D) sociability
C) conflict resolution skills
If everyone who's faced with a similar situation responds in the same way, we can say the behavior shows ________. A) reliability B) consistency C) consensus D) internal attribution
C) consensus
The major value-creating capabilities of the organization are known as its ________. A) strengths B) competitive advantages C) core competencies D) resources
C) core competencies
Max is planning to go away to college next year and is currently trying to figure out to which colleges he should apply. He would like to major in English Literature at an accredited liberal arts college, but is also looking for a university that offers financial aid. In terms of the decision-making process, these represent Max's ________. A) problems B) alternatives C) decision criteria D) heuristics
C) decision criteria
If the components of an organization's environment change frequently, the organization is operating in a ________ environment. A) stable B) simple C) dynamic D) complex
C) dynamic
Ben is selecting members for a problem-solving team. Which of the following team compositions is most likely to result in better team performance? A) employees with at least ten years of seniority B) employees from the quality department C) employees from a variety of ethnic and gender backgrounds D) an all-male or all-female team
C) employees from a variety of ethnic and gender backgrounds
A manager who wishes to be successful in international business should avoid a(n) ________ attitude. A) multicultural B) multiracial C) ethnocentric D) geocentric
C) ethnocentric
Farrah has called together her management team to review information about customer satisfaction gathered by an external research company. Farrah is engaging in ________. A) perfect rationality B) bounded rationality C) evidence-based management D) relationship management
C) evidence-based management
Organizations need change because ________. A) the future is unpredictable B) the environment is stable C) external and internal factors create the forces for change D) employees get bored with the status quo
C) external and internal factors create the forces for change
At 3M, workers are allowed up to 15% of their paid time to devote to projects of their own choosing. For that time, workers have ________. A) high task identity B) high task significance C) high autonomy D) low feedback
C) high autonomy
In a familiar children's book, a little locomotive was asked to pull a heavy train up a steep mountain. The "little engine," as he was called, kept telling himself "I think I can. I think I can." The little engine was ________. A) high in need for affiliation B) low in commitment C) high in self-efficacy D) low in risk avoidance
C) high in self-efficacy
"No, James, you must start the timer after you lower the French fry basket into the fryer, not before." This supervisor is using ________. A) basic corrective action B) disciplinary action C) immediate corrective action D) delayed corrective action
C) immediate corrective action
Under the classical view, aiding the few through philanthropy ________. A) benefits the whole by uplifting the downtrodden B) grows wealth for stockholders by increasing the stock trading price C) increases costs for consumers D) manipulates society through social engineering
C) increases costs for consumers
Marveline Company brought in help from outside to evaluate decisions and management practices in relation to the organization's code of ethics. These evaluations are called ________ audits. A) social responsibility B) social protective C) independent social D) independent ethics
C) independent social
Bill's organization expects 50% of profits to be generated by products that did not exist five years ago. What is the nature of the programs that the organization's managers are likely to follow? A) short-term B) risky C) innovative D) expansionary
C) innovative
When the employees express their concern about their bonus checks, which of the following types of forces of change is in play? A) external force of change B) labor market force of change C) internal force of change D) social force of change
C) internal force of change
When Sam Walton visited his Walmart stores, he would often lead the employees in cheers and give inspiring speeches. Sam knew the importance of ________ skills. A) decisional B) technical C) interpersonal D) conceptual
C) interpersonal
The Foreign Corrupt Practices Act makes it illegal for U.S. firms to ________. A) make any cash payment for deferential treatment in a foreign transaction B) make any payment over 5 percent of total cost toward administrative overhead in foreign transactions C) knowingly corrupt a foreign official D) knowingly pay a foreign clerical or administrative employee in exchange for service
C) knowingly corrupt a foreign official
Jeremy is not in the habit of deciding everything on his own. He involves his team in the decision-making process as much as possible. He believes in communicating clearly and is always ready to help his team to get the best out of them. Jeremy's leadership style will be classified as which one of the following? A) telling B) selling C) participating D) delegating
C) participating
According to the path-goal theory, a manager who consults with subordinates and uses their suggestions exhibits what type of leadership behavior? A) directive B) achievement oriented C) participative D) supportive
C) participative
The control process assumes that ________. A) feedback is the only way to improve performance B) managers will be aware of the actions and activities of their employees C) performance standards are already in place D) employee monitoring costs are part and parcel of doing business
C) performance standards are already in place
The company announced it would be laying off several workers because of the loss of several large orders. Employees wondered how the workers to be laid off would be selected. They were concerned with ________. A) equity B) distributive justice C) procedural justice D) need for achievement
C) procedural justice
The plant superintendent wants to know the value of products per man hour. She is concerned with ________. A) costs B) waste C) productivity D) profits
C) productivity
After seeing Tom's paycheck, Bob decided their inputs were nearly identical but Tom's check was much larger. Bob decided to take action to make things fairer in his mind. He is most likely to ________. A) increase the quantity of his production B) focus on the quality of his production C) reduce his effort at work D) find another person to compare checks with
C) reduce his effort at work
Which one of the following needs is a lower-order need in Maslow's hierarchy of needs theory? A) social B) esteem C) safety D) self-actualization
C) safety
Managers should "milk" cash cows for as much as they can, limit any new investment in them, and use the large amounts of cash generated to invest in ________ and ________. A) dogs; stars B) cash cows; dogs C) stars; question marks D) question marks; dogs
C) stars; question marks
Top executives are mainly involved in ________ planning. A) functional B) operational C) strategic D) departmental
C) strategic
What positive perception do employers typically have of older employees? A) enthusiastic towards new technology B) open to change C) strong work ethic D) flexible and adaptable
C) strong work ethic
After Body-Met acquired Uni-Dyne, the company reorganized around geographic divisions instead of function. This action represents changes in ________ A) strategy B) structural components C) structural design D) people
C) structural design
According to the path-goal theory, directive leadership will lead to higher employee satisfaction when there is ________ within a work group. A) cohesiveness B) high structure C) substantive conflict D) internal locus of control
C) substantive conflict
Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the ________. A) impartiality of management B) neutrality of management C) universality of management D) reality of management
C) universality of management
When formal planning fails to lead to higher performance, which one of the following is most likely to be the reason for the failure? A) A participative style of planning was used. B) Managers were allowed too much autonomy. C) The company emphasized the control function over other functions. D) External forces constrain managers' options.
D) External forces constrain managers' options.
________ refers to how standardized an organization's jobs are and the extent to which employee behavior is guided by rules and procedures. A) Specialization B) Centralization C) Decentralization D) Formalization
D) Formalization
Which one of the following is true about the effectiveness of individual decision making over group decision making? A) Individual decisions tend to be more accurate. B) Individual decisions are better when dealing with complex issues. C) Individuals tend to be more creative than groups. D) Individual decisions are made faster than group decisions
D) Individual decisions are made faster than group decisions
________ refers to the degree of control employees have over their work. A) Task identity B) Task significance C) Job scope D) Job depth
D) Job depth
Which one of the following is true about managing cross-cultural motivational challenges? A) Maslow's needs hierarchy largely remains unchanged across cultures. B) In masculine cultures such as Japan and Slovakia, the focus is on quality-of-life benefits. C) Recent evidence suggests that in collectivist cultures, especially in the former socialist countries of Central and Eastern Europe, employees link pay solely to performance. D) Most current motivation theories were developed in the United States by Americans and about Americans.
D) Most current motivation theories were developed in the United States by Americans and about Americans.
________ are positive trends in the external environment. A) Strengths B) Threats C) Weaknesses D) Opportunities
D) Opportunities
________ is the process of organizing and interpreting sensory impressions to give meaning to the environment. A) Attribution B) Selection C) Cognition D) Perception
D) Perception
________ results in a solution that is considered "good enough." A) Escalating B) Linear thinking C) Intuition D) Satisficing
D) Satisficing
Organizational change can best be defined as ________. A) rethinking the organization's target markets B) innovation that affects employees and customers C) a "cleaning house" of the top executives D) any alteration of people, structure, or technology.
D) any alteration of people, structure, or technology.
Which of the following examples would be considered appropriate stereotyping? A) assuming women to be particularly bad drivers B) bracketing working mothers as not being committed fully to their jobs C) assuming red-haired people have rather nasty tempers D) asking someone from accounting to help with a budgeting problem
D) asking someone from accounting to help with a budgeting problem
The regular use of ________ can alert managers to potential problems and employees' intentions early enough to do something about them. A) employee engagement B) performance incentives C) employee benefit plans D) attitude surveys
D) attitude surveys
Which one of the following leadership styles describes a leader who provides little direction or support? A) telling B) selling C) participating D) delegating E) in-lawing
D) delegating
Eddie generally lets subordinates know what's expected of them, schedules work to be done, and gives specific guidance on how to accomplish tasks. He would be termed a(n) ________ leader. A) high-structure B) situational C) supportive D) directive
D) directive
When Brandi is sharing with her team members the information she received at this morning's production meeting, she is performing the Mintzberg role of ________. A) liaison B) monitor C) entrepreneur D) disseminator
D) disseminator
Edgar hired a graduate from his alma mater, thinking he would be a successful first line supervisor. Unfortunately the new hire hasn't worked out as well as hoped. Edgar decided to invest time and money in training for the new hire but saw little improvement. Next he assigned a successful supervisor to mentor the young employee. The problems persisted. Edgar is displaying ________. A) bounded rationality B) irrational behavior C) poor judgment D) escalation of commitment
D) escalation of commitment
Fiedler assumed a person's leadership style was ________. A) contingent upon the situation B) relatively flexible C) democratic D) fixed
D) fixed
In ________ integration, the organization gains control of its outputs by becoming its own distributor. A) diversified B) concentrated C) backward vertical D) forward vertical
D) forward vertical
Melanie joined an international student association in order to better understand the views of students from other countries. She is trying to become more ________ in her attitude. A) parochialistic B) polycentric C) ethnocentric D) geocentric
D) geocentric
If you believe that you control your own destiny, which one of the following personality traits are you likely to possess? A) external locus of control B) risk aversion C) high self-esteem D) internal locus of control
D) internal locus of control
A written statement that explains the job content, environment, and conditions of employment is called a ________. A) job specification B) job preview C) job manual D) job description
D) job description
Which one of the following describes the leadership style in which the leader generally gives the group complete freedom to make decisions and complete the work in whatever way it sees fit? A) facilitative style B) delegative style C) democratic style D) laissez-faire style
D) laissez-faire style
Blanca nods as she watches her new employee as he executes the steps in making French fries. Her purpose is to make sure he follows the instructions exactly as given. Blanca is using ________. A) personal observation B) statistical reports C) mentoring D) nonverbal feedback
D) nonverbal feedback
Emotional intelligence has been shown to be ________. A) negatively related to job performance at all levels B) negatively related to job performance in middle management only C) positively related to job performance only in mechanistic organizations D) positively related to job performance at all levels
D) positively related to job performance at all levels
When a young child emulates a professional sports star's behavior, what kind of power does the star have over the child? A) legitimate B) expert C) coercive D) referent
D) referent
Which one of the following ratios measures how efficiently and effectively the firm is using its assets to generate revenue? A) total asset turnover ratios B) inventory turnover ratios C) acid test ratio D) return on investment
D) return on investment
According to Maslow's hierarchy of needs theory, a person's needs for growth, achieving one's potential, and self fulfillment constitute his or her ________ needs. A) psychological B) esteem C) social D) self-actualization
D) self-actualization
The Metropolis News has experienced a decline in the number of subscriptions to its printed newspaper over the last five years. It seems people prefer news feeds sent to their smartphones rather than a printed paper delivered to their homes. Which component in the external environment does this change represent? A) economic B) political C) demographic D) sociocultural
D) sociocultural
In the ________ approach of going green, an organization works to meet the environmental demands of its employees, suppliers, or community. A) dark green B) light green C) market D) stakeholder
D) stakeholder
From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________. A) accountability B) universality C) equitability D) sustainability
D) sustainability
Which one of the following would be considered a factor most directly influencing the human resource process? A) offshoring of jobs B) changes in consumer preferences C) changes in technology D) the economy
D) the economy
Which of the following is a competitive force under the five forces model? A) past rivalry with competitors B) bargaining power of distributors C) vertical integration D) threat of new entrants
D) threat of new entrants
An innovative culture is likely to have ________. A) high external controls B) low tolerance of risks C) closed-system focus D) tolerance of conflict
D) tolerance of conflict
