management final exam

: during which time of day are most people most productive? A. Morning B. Midday C. Afternoon D. Evening

A

which of the four generations were influenced the strongest by the Civil Rights Act? A. The Silent Generation B. The Baby Boomers C. Generation X D. Millenials

B

: a pharmacy receives $110 payment for a prescription. The drug product cost the pharmacy $95 and their cost of dispensing is $10. What is the gross margin? A. $5 B. $15 C. $85 D. $95

B

: which of the following behaviors is most likely to help you to use your time more effectively? A. Doing activities for which you have resources. B. Doing things that are scheduled before doing nonscheduled things. C. Doing what you know how to do faster than doing what you don't know how to do. D. Doing what you want to do before you tackle what you don't want to do.

A

A Pharmacist is evaluating his pricing of his medication therapy management services. He receives $50.00 per patient medication review regardless of the time it takes to perform the value-added service. The payer is not willing to increase the amount paid to the pharmacist. What other strategy can the pharmacist use to improve his profitability? A. Improve the pharmacist efficiency providing the service B. Increase his fees to $75.00 per medication review C. Change from a capitated fee to a fee-for-service? D. Using a different CPT code so that he can increase the amount that he bills for

A

A budget serves as a benchmark against which A. Actual results can be compared B. Allocated results can be compared C. Actual results become inconsequential D. Cash balances can be compared with expense totals

A

A pharmacist is interested in measuring the impact of his lipid management service. He decides that he is going to measure the pre- and post-LDL levels of the patients who are enrolled in his program. What type of outcome is he measuring? A. Clinical B. Humanistic C. Economic D. Knowledge assessment

A

BUT, BE VERY CAREFUL, THIS IS A "TRICKY" QUESTION! You need a sales budget first to figure out how much you might be able to sell, then you put together a production budget. So, what I want you to remember: A compounding pharmacy would begin preparation of its master budget by constructing a A. Sales budget B. Production budget C. Cash budget D. Capital budget

A

Bill Gosset, a professor of marketing from a local business school, is giving a presentation entitled, "Is Marketing a Science or an Art?" Which of the following would most likely be on his summary slide?A. Depending on your perspective, it can be both an art and a science—the study of the positive dimensions of marketing can be referred to as a science. B. Most people who practice marketing work in the business sector, so it is not a science .C. Because marketing is often an academic department in a university, of course it is a science. D. To be a successful marketer requires creativity and unique insight, so marketing is best consideredan art.

A

George recently became the pharmacist-in-charge at ABC Pharmacy because of his potential leadershipskills. One characteristic that demonstrated leadership ability is A. Doing "the right thing" B. Emphasis on current pharmacy services being offered C. Focusing on the pharmacy dispensing system D. Keeping an eye on the bottom line

A

Inventory management is best defined as: A. Maintaining inventory in balance with supply and demand B. Increasing the acquisition and procurement costs while reducing shortage costs C. Decreasing the investment in inventory D. Calculating cash flow with respect to inventory

A

John is a newly graduated pharmacist who interviewed with Ajax Pharmacy for a pharmacist position but he was not hired. Which of the following reasons is legally defensible for Ajax Pharmacy not hiring John? A. John showed ignorance about Ajax Pharmacy and the job being offered during the interview. B. John stated that he has a chronic back injury that would not interfere with his ability to meet the job responsibilities at Ajax Pharmacy. C. John spoke with a detectable accent during the interview process. D. John told the interviewers that he was a diabetic

A

The organization's structure, suppliers, culture, personnel, competitors, and customers are all considered characteristics of the organization's . A. Microenvironment B. Macroenvironment C. Target market D. Competitive market

A

What would be the most likely impact on the financial statements of a pharmacy if the pharmacy had too much inventory on hand? A. Low cash B. Low credit line balance C. High gross margin D. High inventory turnover rate

A

Which of the following is NOT an example of a common third-party payer in pharmacy? A. Physicians B. Medicare prescription drug plans (PDPs) C. Pharmacy benefit managers (PBMs) D. Medicaid.

A

Which of the following is primarily designed to prepare for future needs of individuals and pharmacies? A. Professional development B. Orientation training C. Job training D. Job rotation

A

Which of the following statements is FALSE about human resources management? A. The greatest cost of losing an excellent employee who resigns a position is the cost of purchasing want ads and the time spent on interviews. B. Good human resources management can lower medication errors and potentially save lives. C. The cost of losing a good employee can be as much as $100,000. D. Good pharmacists can generate revenue for a pharmacy by developing and maintaining a loyal clientele who purchase goods and services over many years.

A

You are the owner of ABC Pharmacy. Lately, it seems that your employees are not engaged in the services that the pharmacy is trying to provide. Which leadership tool would you have your employees complete to measure their engagement in your organization? A. Q12 Questionnaire B. 360-Degree Feedback C. StrengthsFinder Profile D. Watson-Glaser Critical Thinking

A

all of the following are reasons why a planner system may not work for you EXCEPT: A. You did not incorporate it into your daily routine. B. You did not make it the one and only place to record your appointments and to-dos, so you never came to rely on it. C. You did not pick a planner that was right for you. D. You did not take time to master its features and make it yours

A

the organizational behavior that is most strongly influenced by outsiders' views of the organization is A. Identification B. Commitment C. Job satisfaction D. Citizenship behaviors

A

to be effective, teams must do which of the following? A. Hold team members mutually accountable B. Avoid conflict C. Rely on individual performance of each member D. Get each team member "on board"

A

which element is not common among most time management systems? A. Analysis of the cost of the system B. Prioritization of tasks C. Scheduling tasks D. Goal setting or list creating

A

which of the following is the most appropriate for inclusion in a behaviorally anchored rating scale to measure a pharmacy technician's attention to patient safety? Note: Do not select the "most positive" or "most negative" statement. Select the most appropriately written. A. "The employee seeks feedback to improve accuracy in dispensing." B. "The employee does not seem to care much about patient safety." C. "The employee is more concerned about patient safety than other employees." D. "The employee has considerable enthusiasm for patient safety."

A

SMART goals refer to goals that are: A. Simple, measurable, achievable, realistic, topical B. Simple, measurable, achievable, renewable, timed C. Specific, measurable, achievable, realistic, timed D. Specific, measurable, achievable, renewable, timed

C

A community pharmacist is thinking about developing a business plan to implement a pain management service. Before going through the process of developing a business plan, the pharmacist should first explore the feasibility of his/her idea. When exploring the feasibility of a service, the pharmacist should do each of the following except: A. Identify the needs, nature and size of the market B. Create a service blueprint and action plan C. Assess the potential for increasing revenues or decreasing costs D. Speak with his supervisor about his idea

B

A key component of modern pharmacy design in all retail settings is the: A. Size and position of the pharmacy department B. Security of patient health information C. Ease of access for the pharmacist to the Cough and Cold section D. Minimum counter height must be 60 inches to provide a barrier to public access

B

A pharmacy corporation is budgeting its equipment needs on an ongoing basis, with a new quarter being added to the budget as the current quarter is completed. This type of budget is most commonly known as a A. Capital budget B. Rolling budget C. Revised budget D. Pro forma budget

B

A pharmacy has annual sales of $1,000,000 and a cost of goods sold of $650,000. If the payroll costs are $250,000 per year what is the annual gross margin dollars? A. $650,000 B. $350,000 C. $250,000 D. $100,000

B

Absolute performance appraisal systems are A. Inappropriate for providing quality feedback B. Subject to rater biases such as leniency C. Best when using traits as items to measure D. Exemplified by alternation ranking and forced distribution systems

B

Community Care Pharmacy offers an influenza vaccination to the general public for $24.99. Also, Community Care Pharmacy has a contract with Eagle Soup Company (a large self-insured organization in the community) and has offered the same influenza vaccination to Eagle Soup's employees for $19.99. This pricing strategy is known as a _____________________________________. A. Bundled price B. Functional discount C. Employee discount D. Bulk price

B

Jeri Neyman, owner of Medical Clinic Pharmacy, has heard that the word on the street is that her pharmacy is a very convenient place to get a prescription filled and to purchase OTC products becauseit is located close to several physicians' offices. She would rather want that her pharmacy be known for helping people maintain and improve their health by providing excellent service and education regarding medications. In essence, Dr. Neyman is struggling with a question of A. Product life cycle management B. Positioning C. Determining an advertising budget D. Service quality

B

Leadership is A. A nonteachable skill B. A nonrelational process C. At all levels of the organization D. Requires a charismatic personality

B

Mr. Jones comes to your pharmacy with a prescription for penicillin. For which of the followingservice failures is his zone of tolerance probably most narrow? A. A cashier who tells Mr. Jones that he is making her late for lunch B. Carelessly overriding Mr. Jones' drug allergy to penicillin in the computer C. A box in the middle of the aisle that he almost trips over D. The pharmacist eating a ham sandwich while patient counseling Mr. Jones

B

Pharmacies and other retail stores are specially designed to sell merchandise on a self-serve basis to customers. Which design element would be least likely to affect self-serve sales at a full line retailpharmacy? A. Store design B. Elevation of the pharmacy C. Assortment of merchandise D. Store layout of fixtures

B

RFID tags and standardized numerical identifiers on drug packages are designed to improve the: A. ITOR rates in pharmacies B. Security of the US drug distribution system from counterfeit products C. E-procurement process of pharmacies and wholesalers D. Chargeback process for pharmaceutical companies and wholesalers

B

The Human Resource Department at XYZ Pharmacies requires all applicants to complete several evaluative tools to determine their leadership skills. The evaluative tool used to assess an individual's motivation value system is A. StrengthsFinder Profile B. The Strength Deployment Inventory C. Thomas Kilmann Conflict Instrument D. Watson-Glaser Critical Thinking

B

The area of public health where the role of the pharmacist has grown substantially since 2000 is: A. Health literacy B. Immunizations C. Substance abuse prevention D. Syringe disposal

B

The primary goal of marketing control is to: A. Evaluate outcomes of a new service B. Evaluate effectiveness of a marketing plan C. Evaluate employee interactions with consumers D. Evaluate satisfaction of consumers

B

The professional service issue that has been found to be MOST important to patients is A. Ability to speak to pharmacist with questions or concerns B. Prescriptions filled accurately and without errors C. Ability to get information about medications and avoid side effects D. Pharmacists that are friendly and courteous

B

What is the best type of financial analysis to use if you want to incorporate the effect of lost sales of other products? A. Average net profit comparison B. Pro forma analysis C. Differential analysis D. Sensitivity analysis

B

When calculating a cost of dispensing, prescription drug vials should be considered what type of expense? A. A fixed, direct expense B. A variable, direct expense C. A fixed, indirect expense D. A variable, indirect expense

B

When the pharmacist orders five bottles of a prescription drug to have on hand when the average monthly usage is only three bottles, the net impact on the business would be to increase: A. Cash flow and inventory B. Inventory and decreased cash flow C. Inventory and decrease carrying costs D. Sales but decrease cash flow

B

Which of the following statements about recruiting and replacing employees is TRUE? A. Recruiting should only occur when a job opening occurs. B. The EEOC monitors and enforces the fairness of human resources practices .C. One pharmacist is as good as any other in a well run organization. D. Pharmacists can give all responsibilities for personnel issues to their employer's human resourcesdepartment.

B

Which of the following was a change made to the Medicare Medication Therapy Management (MTM) program beginning in 2010?A. Requiring that all MTM be provided by community pharmacists B. Requiring that MTM for targeted beneficiaries include a comprehensive medication review C. Requiring that all Medicare Part D enrollees receive MTM services D. Setting specific reimbursement levels for MTM services

B

Which value-added service has a certificate of waiver (CWO) associated with it? A. Diabetes educational program B. Pharmacy-based lipid screening C. Pneumococcal vaccination program D. Medication therapy management services

B

if an employer is interested in developing a professional model of care, the tactic most likely to achieve this goal is A. Make clear who has the authority to do what B. Value the self-determination of each employee C. Be concerned with the collective needs of its customers D. Work to ensure institutional survival

B

which of the following activities would NOT be an example of effective pharmacy management? A. An independent pharmacy manager may anticipate the impact of learning curves on productivity as a result of new dispensing technology in the pharmacy. B. A chain pharmacy manager may administer a cost-effectiveness analysis of a new product from a drug company. C. A clinic pharmacy manager may evaluate patient-pharmacist interactions to gauge theeffectiveness of patient care delivery in the pharmacy clinic. D. A hospital pharmacy manager may perform periodic reviews of the formulary.

B

The "Best" practices for properly merchandising a retail pharmacy department include which of thefollowing design elements? A. The pharmacy should be in the rear of the store B. The pharmacy should be raised above the level of the store C. The pharmacy should have the most popular drug products in front D. The pharmacy sign must be large and visible to customers

C

The table below is an example of which of the options? A. A job description B. A job analysis C. Job performance standards D. Job screening criteria

C

Title VII of the Civil Rights Act of 1964 prohibits discrimination in employment on the basis of A. Disability B. Pay C. Color D. Age

C

Which component of a business plan helps pharmacists determine all of the tasks that need to be performed to start a service and when each of these tasks should be completed? A. Service blueprint B. Pro forma income statement C. Action plan D. Critical risk assessment

C

Which of the following is NOT a component of the 2010 health care reform act? A. Creation of state-based exchanges for the sale of health insurance B. A guaranteed issue requirement for health insurance policies C. Creation of a new federal government single payer insurance plan D. An expansion of Medicaid

C

: Which financial report would be most useful to determine the net worth of a business? A. P&L B. Cash flow C. Balance sheet D. Operating budget

C

According to the Institute of Medicine, which of the following is NOT a major function of public health? A. Assessment B. Assurance C. Patient care D. Policy development

C

An organization's plan for the issuance of stock or incurrence of debt is commonly called a A. Pro forma budget B. Master budget C. Financial budget D. Capital budget

C

: Net income divided by the average owner's equity is the definition of A. Gross profit margin B. Return on assets C. Return on equity D. Net profit margin

C

Gene and Linda each own 50 percent of ABC Pharmacy. Gene just compared the pharmacy's inventory turnover rate to that published in the NCPA Digest. ABC Pharmacy's rate is 11 while the Digest average is 9. Gene thinks that the rate is too high, but Linda is arguing that it is acceptable. The best answer is that it is: A. Unacceptable because it is higher than the Digest average B. Acceptable because it means that they are maximizing their procurement and carrying costs C. Acceptable as long as they are not running out of inventory items and hurting customer service D. Unacceptable because you want ITOR to be as low as possible

C

George Box, a successful attorney, is having a conversation with a colleague and makes the following statement: "I have been having the hardest time getting my cholesterol down. I know it is important for me to do so, but I just can't seem to find something that works for me. I wish there was someone who could really help—not just tell me what I already know. I would pay for something like that even if my insurance didn't cover it." Which of the following describes what George is stating? A. Need B. Want C. Demand D. Latent need

C

Having a pharmacy differentiates drugstores from other type of stores. Yet within the retail drug sectors, there is a wide variety of formats from mass merchant to independent apothecary. Which of the following design elements is necessary to project an acceptable professional image to potential customers? A. A soda fountain B. A privacy room C. A professional pharmacist D. A drive through

C

Identify the INCORRECT match of reimbursement term and definition. A. Average manufacturer price (AMP): The average price received by a pharmaceutical manufacturer for drugs distributed through the retail class of trade B. Estimated acquisition cost (EAC): A third party's estimate of what the pharmacy pays for a drug product C. Wholesaler acquisition cost (WAC): A list price for what drug wholesalers charge pharmacies D. Maximum allowable cost (MAC): The highest price a third party will pay for a multisource drug.

C

If your job is primarily "reactive," which set of strategies can best help you manage your time better at work? A. Attend time management seminars and implement recommendations from a workflow analysis B. Attend time management seminars and delegate appropriate tasks to others C. Implement recommendations from a workflow analysis and delegate appropriate tasks to others D. Implement recommendations from a workflow analysis and schedule administrative tasks during your "white spaces"

C

Pharmacist Anne Dothan wants to advertise a new pharmacy service. She is considering various advertising options (see below). Which is the most expensive option? A. Internet advertising B. Newspaper advertising C. Television advertising D. Radio advertising

C

Which of the following is a disadvantage of the Medicare Advantage (MA) plans relative to theOriginal Medicare program? A. They do not cover as many services as Original Medicare. B. They do not limit beneficiary out-of-pocket expenses. C. They may restrict which providers beneficiaries are allowed to use. D. Beneficiaries who are enrolled in an MA plan must purchase a Medigap plan.

C

Which of the following is an example of a mandated benefit law?A. A law requiring pharmacies to offer medication therapy management (MTM) services B. A law requiring pharmacists be certified in order to provide MTM C. A law requiring health insurance companies to pay for MTM services D. A law requiring pharmacy schools include MTM training in their curriculum

C

Which of the following is an example of publicity? A. Making calls to physician offices to let them know about your pharmacy services B. Giving a donation to a local food bank C. An article about a pharmacy's effort to improve public health D. An ad in a weekly publication raising awareness of the low price of vaccinations

C

Which of the following is likely the BEST method for measuring customer satisfaction with elderly,low-literacy patients who have difficulty hearing? A. Self-administered Web-based survey B. Self-administered written questionnaire C. Face-to-face interview D. Telephone interview

C

Which of the following is most likely false? A. The largest source of inventory shrinkage for most retailers is employee theft. B. Pharmacists should monitor unclaimed prescriptions and return stock to the shelf if aprescription is not picked up within a specified time period. C. Pharmacists cannot order controlled substances electronically. D. Pharmacists should follow state board of pharmacy regulations with respect to inventory counts and control.

C

Which of the following should be done FIRST when dealing with difficult customers? A. Express empathy B. Begin active problem solving C. Let the customer vent D. Mutually agree on the solution

C

Which of the following statements is FALSE regarding the termination of employees. A. Terminating employees can lead to legal action .B. Termination can occur immediately after an employee breaks a major work rule (e.g., fighting). C. Federal laws and work rules make it extremely difficult to fire poor performers. D. Termination for poor performance should never be for behavior outside of the control or responsibility of the employee

C

during the performance appraisal interview A. It is best not to provide employees with any materials beforehand, as this may raise their anxiety level. B. Accompanying job descriptions are best when vaguely written, to maintain flexibility in theprocess. C. For optimal feedback and grooming, the employee might be asked to complete a self-evaluation, beforehand. D. It is best to bring up the negative issues first, then finish with positive aspects of performance.

C

the halo effect is best described as A. Leniency given to all employees being evaluated B. Favoritism, or leniency only given to certain employees C. Allowing one behavior or trait to dominate others during an evaluation D. Having unnecessary components take a major role in an evaluation

C

which of the following is a productivity ratio? Return on assets Return on equity Labor cost per patient day Receivable turnover

C

which of the four generations is known as "latch-key" children? A. The Silent Generation B. The Baby Boomers C. Generation X D. Millenials

C

An organization's expected receipts from sales and planned disbursements to pay bills is commonlycalled a A. Pro forma budget B. Master budget C. Financial budget D. Cash budget

D

Bolman and Deal, in their book "Reframing Leadership," identified four frames to maximize the success in organizations. The __________frame is when leaders lead by example or communicate a vision .A. Human resource B. Political C. Structure D. Symbolic

D

A patient who has recently purchased a glucose meter in your pharmacy has had to return it because itis broken. She tells you that she is very upset about this because she spent a lot of money on it. Which of the following responses is the BEST way to respond to her? A. You're right; this stinks. B. That's not my fault. C. Calm down. D. I understand your frustration.

D

A pharmacist decides to initiate a Herpes Zoster Vaccine (Zostavax Vaccine) program. As he plans and develops the service, he is completing a policies and procedures manual. What is the primary reason why a policies and procedures manual is important when implementing value-added services? A. Ensuring patient compliance B. Ensuring physician acceptance C. Ensuring outcome measurements D. Ensuring an organized approach to service delivery

D

A pharmacist is developing a medication therapy management service for private pay patients. He has met with a marketing consultant to determine how best to market the services using the following media: newspaper, radio, and cable television. Which component of the marketing mix is he evaluating? A. Product B. Place C. Process management D. Promotion

D

ABC Pharmacy claims the following in its promotional messages: "We try to understand the needs and wants of our patients and our prescribers and then do our best to deliver services that create value that reflect those needs and wants." Given this statement, what type of orientation toward the marketplacedoes ABC Pharmacy have? A. Production concept B. Product concept C. Selling concept D. Marketing concept

D

the federal agency known as the EEOC is also known as A. The Equal Employment Occupation Commission B. The Equal Employment Occupation Council C. The Equal Employment Opportunity Council D. The Equal Employment Opportunity Commission

D

Drugstores traditionally have been stores where customers can expect to find snack foods, prescriptions, and over-the-counter medicines. Future design considerations will include the need to provide primary patient care. Which design feature represents the greatest challenge in moving from a product-based practice to a service-based practice? A. Store signage B. Merchandise layout C. Drive through placement D. Patient-pharmacist interactivity

D

Florence David works for a pharmacy that has a large number of pediatric patients. Every time she counsels a new patient, she is aware of the needs and concerns of not only her pediatric patients but also of their parents. She has first-hand experience that the presence of some parents can have a significant impact, both positively and negatively, on the interaction with her pediatric patients. Which of the "eight P's" of integrated service management is Dr. David considering? A. Product elements B. Price and other user outlays C. Process D. People

D

Husky Pharmacies is a for-profit organization. According to the CEO, any new product or service must be profitable. Which of the following potential benefits of offering professional services at their pharmacies may improve their profitability? A. Increased total sales B. Increased customer satisfaction C. Increased pharmacist satisfaction D. All of the above (A, B and C)

D

Improved merchandising of the drugstore can lead to increased sales and profits. Which of the following contribute to the profitability of effective merchandising? A. Selling only large size of products B. Placing signs about the store promoting high profit items C. Increasing the size of the pharmacy D. Having customers visit many areas of the store

D

Nonprofit organizations begin their budgeting process with A. A sales budget B. Anticipated funding C. Pro forma financial statements D. Services to be provided

D

Pharmacist Sophia Lee wants to be able to target a specific market by age, income, prior purchasing habits, and geographic location. Which of the following methods will allow her to do so? A. Television advertising B. Newspaper advertising C. Magazine advertising D. Direct mail advertising

D

Statement of cash flows reflects inflows and outflows of cash from the following categories EXCEPT: A. Operating B. Investing C. Financing D. Revenues

D

The Human Resource Department at XYZ Pharmacies requires all applicants to complete several evaluative tools to determine their leadership skills. The evaluative tool used to identify individuals who are good decision makers or have a potential to advance in the company is A. StrengthsFinder Profile B. The Strength Deployment Inventory C. Thomas Kilmann Conflict Instrument D. Watson-Glaser Critical Thinking

D

The pharmacist has decided to develop a business plan for a pain management service. He/she is carrying out market research to identify segments of the market likely to benefit from the service. Which of the following segments should be targeted in the business plan? A. Patients with osteoarthritis B. Rheumatologists C. Health maintenance organizations (HMOs) D. All of the above (A, B and C)

D

Which of the following best describes the role of the health professional in managing patients' needs, wants, and demands? A. Health professionals know best, thus they are in the best position to tell people what they really need. B. Patients know themselves best, so health professionals should be most concerned with satisfying the expressly stated needs of their patients. C. It is inappropriate for health professionals to influence the perceived needs, wants, and demands of patients. D. Health professionals should try to understand and respond to people's expressly stated needs as well as help patients learn more about what they need and want.

D

Which of the following costs would not be included in a cost of dispensing calculation?' A. Rent B. Promotional expenses C. Pharmacy technician wages D. The cost of the drug product

D

Which of the following is NOT a reason why customer service can be particularly challenging in a pharmacy? A. Medications are negative goods. B. Pharmacies can get hectic. C. Patients may be symptomatic and not feeling well. D. Patients have low expectations for pharmacy service.

D

Who are dual eligibles? A. People who are enrolled in both CHIP and Medicaid B. People who are enrolled in both Medicare Parts A and B C. People who are enrolled in both Medicare and a Medigap plan D. People who are enrolled in both Medicare and Medicaid

D

performance appraisal and feedback A. Should be conducted at a maximum of once/year B. Consist only of a formal meeting C. Are easy to implement and monitor D. Have legal, motivational, and productivity implications

D

performance appraisal systems A. Need be evaluated only by human resources personnel B. Reduce the need for regular, informal feedback C. Should operate independently of any reward system D. Require periodic monitoring and updating

D

reasonable accommodations may include A. Employing an impaired worker (e.g., alcoholism) B. Lowering production standards C. Providing glasses to an employee D. Increasing number of snack breaks for diabetic employee

D

the pharmacists at your organization would like to increase the amount of meaning they find in their work. Which of the following approaches would be most likely to achieve this goal? A. Improve their job satisfaction B. Search for an employer with higher pay and fringe benefits C. Reduce their job stress D. Promote pharmacists' provision of pharmacy care

D

which of the following terms refers to the conversion of company funds for personal use? A. Robbery B. Shoplifting C. Larceny D. Embezzlement

D

which scenario most likely requires managers to consider spatial differentiation in their decision making? A. A retail pharmacy team decides to standardize procedures for drug information gathering over the Internet .B. A pharmacy manager decides to include pharmacy technicians in policy decisions regarding the institution of robotic drug dispensing in the pharmacy. C. A hospital decides to reorganize the chain of command within its pharmacy care division. D. A chain pharmacy decides to relocate its marketing team to more effectively address growing competitive challenges in international markets.

D

what is the critical difference between the business model of a hospital pharmacy department and a typical community pharmacy business model? Hospital pharmacies have a formulary. Hospital pharmacies are considered cost centers not profit centers. Hospital pharmacies do not require as much labor. Hospital pharmacies have fewer employees.

b