Management Final Study Guide
Femininity
Volkwear Ltd., a German clothing manufacturer, is known as a company that focuses on improving its customers' quality of life. In the context of Hofstede's dimensions, the cultural values dimension of ________ best describes Volkwear Ltd. 1. femininity 2. individualism 3.high power distance 4. short term orientaion 5. uncertainty avoidance
comprehensive
The highest level of interaction and coordination among members is required in ________ interdependence. 1. comprehensive 2. sequential 3. pooled 4. reciprocal 5. linear
Centralization
The more communication flows through fewer members of the team, the higher the degree of 1. cohesion 2. divisiveness 3. social loafing 4. centralization 5. interpersonal conflict
espoused values
Walker International recently published its vision statement, which is an example of 1. observable artifacts 2. stories 3. basic underlying assumptions 4. rituals 5. espoused values
Task coordinator
Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes. Leslie is engaging in a(n) ________ activity of the boundary-spanning process. 1.action learning 2.ambassador 3. task coordinator 4. scout 5. staff validity
become a better decision maker.
Wes's employer has established a course of learning for him. From the standpoint of organizational behavior, this is particularly important because learning will help him to 1. find other employment 2. make more money at his job 3. move up the corporate ladder 4. become a better decision maker 5. take greater authority in group situations
mathematical reasoning
Actuaries for major insurance companies have to choose and apply formulas to solve problems related to risk and the premiums. Which of the following abilities is required? 1.mathematical reasoning 2. inductive reasoning 3. dynamic strength 4. emotional ability 5. perceptual speed
expert
As one of the most experienced medical doctors in the world when it comes to a particular rare but serious rheumatological condition, Serena possesses enormous ________ power within the medical community. 1.structural 2.reward 3.formal 4.expert 5.legal
geographic
When Jolly Fingers Gloves, Inc., groups its business units according to where they do businessâ such as the North American division, the South American division, the Australian division, and the African divisionâ it is creating which of the following organizational structures?
accommodating
Diane and Tia had two conflicting ideas regarding how to relaunch their restaurant to a new market. Tia favored a flashy, after-hours club atmosphere, whereas Diane proposed a more middle-class look and feel. At one point, the tension between them seemed about to escalate, but then Diane gave in and suggested that they go with Tia's plan. Diane used the ________ style of conflict resolution. 1. accomodating 2. collaborating 3. comprimise 4. competing 5. avoiding
consideration
Fatima has a deep concern for the welfare of her subordinates, and she promotes interactive discussions with them. Fatima can be described as a manager who scores high on 1. initiating structure 2. autocratic leadership 3. consideration 4. managerial control 5. discipline
high outcome
In NCAA College Football, the Heisman Trophy is given to the top player, without regard to the performance of the player's team. For example, the award could go to a player whose team does not even reach the playoffs. This award is an example of ________ interdependence. 1. low task 2. low goal 3. high task 4. low outcome 5. high outcome
Scout Activities
In a boundary-spanning process, a marketing team member who meets with an engineer to seek information about new materials is engaging in 1. groupthink activities 2. decision informity activities 3. social loafing 4. action processes 5. scout activities
Management
Paul, Brian, and Jeff work in different teams at Lake Mattresses. Paul's team ensures that all the raw materials, machinery, tools, and other production equipment are available to employees around the clock. Any procurement needs have to be addressed to Paul, who also takes part in high-level decisions regarding the number of units to be produced, exported, and so on. Brian works as part of a team of eight members who concentrate on the day-to-day production; they also ensure that quality checks are done and inspect each other's work. Jeff is the operations manager, who works for five hours in the production department and spends the rest of his time assisting management as an internal consultant on manufacturing issues. His input is crucial in improving the production process. Paul is part of a(n) ________ team. 1. work 2. action 3. project 4. parallel 5. management
changes in behavior become relatively permanent
true learning occurs when
selective perception
_______ defines the tendency of people to see their environment only as it affects them and as it is consistent with their expectations. 1. social identity theory 2. selective perception 3. self-serving bias 4. projection bias 5. consensus
Task Conflict
________ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas. 1. task conflict 2. relationship conflict 3. noise 4. groupthink 5. social loafing
team building
________ is normally conducted by a consultant and intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification. 1. team building 2. team integration 3. task coordination 4. conflict resolution 5. cohesion realignment
environment and genes
personality traits are a function of both your
inspirational appeal
A few minutes before the grand opening of the newest store in the chain, Chanel from the corporate office gave the whole team a rousing speech in which she told them that they had the power to make things better for the entire community. This is an example of 1. consultation 2. collaboration 3. legitimate power 4. rational persuasion 5. inspirational appeal
Inductive reasoning
A group of friends decided to start their own custom clothing firm with the resources and abilities they have. Steven is really good at applying formulas to solve complex problems that involve numbers. Bobby excels at combining specific data into general conclusions. Richie is able to study stock market data and predict how the market fluctuations will affect an industry. These people believe that they can build a great future, and they are working hard toward their goals. From the information given, it can be concluded that Bobby has high ability in the area of? 1. mathematical reasoning 2. response orientation 3. inductive reasoning 4. problem sensitivity 5. number facility
client-based
A large pharmaceutical company recently adopted a structure in order to give its top managers more responsibility and flexibility. The company is now structured around five customer groupings: major healthcare provider networks, individual consumers, small and mid-sized pharmacies, military bases and government employee facilities, and public clinics. Which of the following organizational structures has this company created? 1.client-based 2.geographic 3.function 4.product 5.simple
Collaboration
A leader helps complete a task, provides required resources, or removes obstacles that make task completion difficult under the influence tactic known as 1. consultation 2. collaboration 3. legitimate power 4. rational persuasion 5. inspirational appeal
social loafing
A psychology class has been assigned an individual case study project as well as a group project. The members of the group will receive the same grade for the group project, but they will be graded separately for their individual projects. Drew, Ben, Donna, and Julia are members of one such group. Drew and Donna worked very hard on the group project. Ben and Julia, however, did not contribute much to the group project because they felt that Drew and Donna would manage to get good grades for it. Instead, they focused their efforts on their individual projects. Ben and Julia's behavior is an example of 1. groupthink 2. staff validity 3. self-serving bias 4. social loafing 5. attribution error
He should formally assign Raphael the role of picking apart any assumptions that the team might make about similar problems.
A repair order came in to the city garage for bus number 11. Melanie, one of the newer mechanics, took the order and laughed. "What?" said Geoffrey, the shop manager. Melanie said, "It's bus 11, yet again." "Let me guess," said Geoffrey. "The order says the engine is making 'weird noises.'" Melanie confirmed his assumption, and Geoffrey told her to ignore the report because nothing was wrong with the bus. Then he called over another mechanic, Raphael. Geoffrey said, "We got another 'weird noise' problem. Guess which bus?" Without pausing, Raphael replied with a smirk, "Number 11. Don't waste your time fixing it, Melanie. Nothing's wrong." Raphael then shouted out to the group of mechanics in the garage, "How many of you have tried to fix number 11's weird noises, but found nothing wrong?" Four other mechanics raised their hands. "See? Tighten the belts, and send it on its way," Raphael said to Melanie. Later that day, Melanie gave the engine a cursory look, tightened a few belts, and sent the bus back into service. The next day, bus 11 was involved in a minor accident when its brakes failed. What should Geoffrey do to prevent this type of thing from happening again? 1.He should immediately retire and disassemble all buses that come to the shop making weird noises. 2.He should formally assign Raphael the role of picking apart any assumptions that the team might make about similar problems. 3.He should limit the amount of information about busses' history that is available to the newer mechanics to reduce information overload. 4.He should demand quiet in the shop so that it is easier for the mechanics to think and communicate their ideas about the causes of problems. 5.He should give all mechanics in the shop the ability to make decisions and then ask them to cast votes on what to do in similar circumstances.
production blocking
A team of highly skilled and qualified members of an organization failed to perform the team objective assigned to them. When the reason for this lack of performance was investigated, it was clear that, although the team members worked hard, they had to wait for their teammates to complete a particular task before they could start their own. Which of the following explains the reason for process loss in this case? 1. motivational loss 2. social facilitation 3. production blocking 4. groupthink 5. cognitive dissonance
high potency
A team's strong belief that it can be effective across a variety of situations reflects which of the following?
by reminding Ralph to keep working on his goal because it will get harder to reach if he wastes time worrying about it
Aaron leads a sales team. Ralph is the only team member who has not yet reached his quarterly sales quota. How can Aaron best help Ralph in this situation? 1.by saying nothing until after the month is over and then taking appropriate action to deal with Ralph 2.by telling Ralph that he may want to rethink being in sales if meeting a simple quarterly goal is this hard 3.by calling some trusted clients and asking them to buy from Ralph but not mention his phone call to them 4.by reminding Ralph to keep working on his goal because it will get harder to reach if he wastes time worrying about it 5.by informing Ralph that he is currently the worst salesperson on the team and that his sales ability seems to be really slipping
diversity in teams is beneficial because it provides for a larger pool of knowledge from which a team can draw as it carries out its work.
According to the value in diversity problem-solving approach 1.diversity in teams is beneficial because it provides for a larger pool of knowledge from which a team can draw as it carries out its work. 2.diversity in teams is not beneficial if the problems to be solved are unfamiliar to the team members. 3.surface-level diversity is less likely to lead to team cohesion than deep-level diversity is. 4.deep-level diversity in teams is less likely to lead to productive outcomes than surface-level diversity is. 5.diversity in teams is beneficial because it allows the individual team members to accept differences between people and work together.
She should gather a group of people with a wide range of specialized talents to work on the bridge until it is completed.
Alyssa works for an engineering firm that has been hired to design and supervise the construction of a highway bridge over a major river. The bridge will be a unique design, incorporating complex designs that will likely never be duplicated. How should Alyssa deal with designing and overseeing the building of the bridge? 1.She should build a team of reliable workers who work well together and like being around each other. 2.She should create a permanent team of management executives to monitor this and all projects her firm accepts. 3.She should reward employees who have been with the company the longest with the opportunity to join the team. 4.She should assemble a permanent, full-time group of production workers to produce the parts needed for the bridge. 5.She should gather a group of people with a wide range of specialized talents to work on the bridge until it is completed.
team that oversees the functioning of all the teams in an organization and coordinates activities among teams.
An example of a management team would be a 1. band traveling around the country for six months playing shows at different venues 2. group of four workers making a specific part of the production line of an automobile factory 3.Team that oversees the functioning of all the teams in an organization and coordinates activities among teams 4. team composed of interior designers, architects, and builders involved in designing and creating the layout of a new hotel 5. quality control team at a factory that oversees the quality of the goods produced and recommends changes in production techniques
Facilitative
Ariel, Fouad, Nicola, and Daryush are four managers at Lost Soles Shoes. Each uses a different decision-making style and believes that their style is the best. Ariel always presents the problem to her employees and gathers their opinions and suggestions, but makes the decision herself. Fouad gives his employees the responsibility for making the decision within a set of specified boundary conditions. Nicola makes the decision without asking her employees for their opinions or suggestions. Daryush presents the problem to his employees and seeks consensus, emphasizing that his opinion is only as important as every other employee's in his department. Daryush is displaying the ________ decision-making style. 1. consultative 2. autocratic 3. delegative 4. facilitative 5. directive
reward
As head of the sales team, Kevin has the power to dispense sales leads to the members of the team. He gives the best leads to the personnel who impress him the most at any given moment, and therefore the members of the team are always trying to impress Kevin. He possesses ________ power. 1. legitimate 2. coercive 3. referent 4. reward 5. expert
legitimate
As manager and team leader, Sandra calls her subordinates together and says, "Okay, this week I'll need each of you to work a few extra hours because we need to get out those brochures that were back-ordered." She is exercising her ________ power. 1. legitimate 2. coercive 3. referent 4. reward 5. expert
Substitutability
As the head of overseas operations for FoodCo., an international conglomerate supplying more than 60 countries, Devon has access to resources beyond the reach of most peopleâ even the company presidentâ and this in turn has made him very influential within the company. Devon holds the authority that is an example of the contingency factor 1.internalization 2. substitutability 3. ingratiation 4. centrality 5. visibility
functional
At LMNO Creating, employees are grouped according to their expertise in an area. All marketing employees are in one department, all finance employees are grouped in another department, and similarly, all human resources and manufacturing employees are in their respective departments. Which of the following structures does LMNO Creating use? 1. client-based 2. geographic 3. functional 4. product 5. simple
rituals
At Rolce Technologies, the core design team of 10 employees has daily "stand-up" meetings. All the core design team members gather standing up for a rapid-fire update on current projects. These stand-up meetings are representative of which of the following components of the organization's culture?
Their trust in Bao is based on his proven track record and his demonstrated expertise in his field.
Bao is the art director at Blue Cat Publishing, a publisher of art monographs, coffee-table books, and several niche lifestyle magazines. He has an art degree, and he won many awards for his design work before he took over the branding and marketing at Blue Cat. Even though Bao's employees do not always understand his thinking and find Bao to be introverted and difficult to talk to, they all have huge respect for his talent and vision for the company. In fact, the company has received many accolades for its overall branding since Bao took over the department. Which of the following is most likely true about Bao's employees at Blue Cat? 1. Their trust in Bao is due to their propensity to have faith in people. 2.They believe that Bao cares about them personally, and this makes them loyal to him. 3.Their trust in Bao stems from their belief in his personal integrity, character, and principles. 4.Their trust in Bao is based more on emotion than on reason; basically, his employees like him. 5.Their trust in Bao is based on his proven track record and his demonstrated expertise in his field.
approaching decisions in a logical manner
Carter was categorized as ISTJ on the Myers-Briggs Type Indicator. Which of the following behaviors would we expect to see out of Carter? 1.following speculations and imagined ideas 2.being energized by the presence of people 3.approaching decisions in a logical manner 4.being spontaneous in approaching a task 5.worrying if a decision will anger others
Sensing; Intuition
Compton and Lula are successful stockbrokers working with the Market Beat Brokerage firm. Before buying a company's stock, Compton reviews the company's reports and past data. Lula, on the other hand, buys stock based on speculation. According to the Myers-Briggs Type Indicator, the ________ type best describes Compton, and the ________ type best describes Lula. 1.feeling;thinking 2.sensing;intuition 3.perceiving;judging 4.short-term;long-term 5.extraversion;introversion
Networked
Constance, Petunia, Daisy, and Anna are four friends working at four different organizations. In Petunia's firm, Social Network Development, employees are both distant and disconnected from one another, whereas in Daisy's company, Solar Singularity, it is quite the oppositeâ employees are friendly, and they all think alike. Constance works for Credit Protection Services, where employees think alike but are not friendly to one another. Finally, Anna is employed at Living Trust Wealth Management, where employees are friendly, but they think differently and do their own thing. Anna's firm, Living Trust Wealth Management, can be described as having which culture type? 1. communal 2. mercenary 3. networked 4. fragmented 5. complex
by instructing his teams to create mission statements with clearly defined goals
Donovan manages a warehouse with over 1,000 associates performing a variety of tasks. After walking through the building talking to his employees, he is startled to learn that very few of the workers share any sense of common goals within teams. He notes a huge variety in what people believe they are trying to accomplish. How can Donovan best address this issue and help his work force find some common goals? 1.by dismantling the teams so he can make one goal for the entire facility 2.by instructing his teams to create mission statements with clearly defined goals 3.by making all employees trade jobs for several weeks so they have more in common 4.by increasing the dependence of the teams on each other so all tasks share common goals 5.by giving each worker a set amount of time to find out what their goals should be or face discipline
A Variable Interval Schedule
Employees at Pak-N-Sav, a discount grocery chain, know that they have to stay on their toes at all times. Mr. and Mrs. Kessler, the company founders, have been known to put on disguises and make unannounced visits to stores to make sure the staff is treating customers politely. This is an example of 1.a fixed ratio schedule 2.a variable ration schedule 3. a fixed interval schedule 4. continuous reinforcement 5. a variable interval schedule
let the other side win on some small point, so they would walk away feeling they had won at least something.
Erin has just concluded another case in which she lived up to the slogan posted on billboards all over the city: "The number-one choice for women facing divorce!" She followed textbook negotiation strategies and came fully prepared to the meeting with her client's soon-to-be ex-husband and his lawyer. At the meeting, Erin asked a number of questions, maintained a friendly atmosphere, and presented her client's list of demands. In the end, she got everything she wanted for her clientâ the house, one of the cars, custody of the childrenâ and did so without acceding to a single one of the opposing side's demands. They finished off with a formalized agreement and then Erin and her client went out to celebrate their victory. However, Erin may have missed one thing, which is that she should have 1. sought to win over the other side, not simply in legal terms but also in personal terms, so as to maintain a friendly atmosphere. 2.taken a different tone from the beginning, dispensing with niceties and letting the other side know that she intended to win. 3.let the other side win on some small point, so they would walk away feeling they had won at least something. 4.spent more time researching the husband's net worth to see if she could extract more money for her client. 5.asked her client if there were any point at which she would rather walk away than give up anything more.
sequential
Every day at Coat Tech, Bill sands down cars and then Brian removes the dust. Next, Loni sprays primer on them, and Katie sprays paint and a topcoat on them. Finally, Lyle dries the cars and polishes them. Each person is the best team member at performing the job he or she does. Coat Tech's workers have ________ interdependence. 1.task 2.goal 3.virtual 4.outcome 5.sequential
explicit
In her job as a research analyst for a stock brokerage, Caroline spends a lot of time at her computer. Today her boss told her, "Find out everything you can about the textile industry in the Philippines," and she immediately sat down and typed a few words into a search engine. Soon she had a dossier on the subject, gleaned from her research on the Internet. The information Caroline acquired in this way is an example of ________ knowledge. 1.tacit 2.explicit 3.intuitive 4.heuristic 5.distinctive
affect
In some ways, Colin is not a very good manager. He can be disorganized and flaky, and he often foists his own job responsibilities off onto others. However, his staff love him because he has a lot of personal charm and lets them do things like bring their pets to work. Colin's staff displays ________-based trust in him. 1. affect 2. integrity 3. disposition 4. cognition 5. reputation
arriving at an interim solution would allow more time to study the problem.
In the mid-1800s, Senator Henry Clay was known as The Great Compromiser for his ability to strike compromises on the hot-button issues of the day, most notably slavery. In reaching such agreements as the Missouri Compromise, Clay and others of like mind most likely believed that 1.the potential for disruption outweighed the benefits of resolution. 2.the issue was not as important as others from a timing perspective. 3.different perspectives or learning might help arrive at a better alternative. 4.arriving at an interim solution would allow more time to study the problem. 5.others cared substantially more about the outcome, and the ongoing relationship mattered most.
Ritual
Ingrid is a department manager at Workboots, Inc. Ingrid starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress; share stories of success and failure; and seek general input, advice, and information. What Ingrid does every Monday morning can be described as a(n) 1.ritual 2.story 3.espoused value 4. ceremony 5. symbol
other awareness
Jan, the manager at Direct, is a favorite with her employees because she has the ability to recognize and understand the emotions of her peers and subordinates. She interacts with all employees in a warm manner and is very approachable when her employees encounter problems. Which of the following characteristics does Jan possess? 1. need for power 2. other awareness 3. emotion regulation 4. emotional resilience 5. need for achievement
relationship
Jasmine is promoted to a position in marketing after two years in customer service at the upscale clothiers Blanston Brothers. She is excited about the opportunity and tries hard to fit in with her new team. Things go well at first, and the team works effectively to come up with new approaches to promote a new line of silk ties and handkerchiefs. One day at lunch, her co-workers are talking about their children, and Jasmine mentions she does not plan on having kids. Two of her teammates, Misty and Marco, are shocked. Since both come from large families and have multiple siblings, they cannot understand Jasmine's decision, and they become distant towards her. As a result, the team begins to lose the productivity gains it once had. This team is demonstrating ________ conflict. 1.task 2.goal 3.mission 4.strategy 5.relationship
geographic;functional
Katarina is the East Coast manager of Boots for You. Other managers are in charge of the West Coast, South, and Great Lakes divisions. Her brother, Jordan is a marketing manager at a different firm who enjoys watching sports with the finance and operations managers from his company. Katarina likely works in a company with a ________ structure, while Jordan most likely works in a company with a ________ structure. 1. product;functional 2.geographic;product 3.product;client-based 4.geographic;functional 5.client-based;geographic
Product
Lasting Skin Care Inc. is growing very fast in both sales and number of employees. It manufactures and sells skin products for youth, male, female, elderly, and ethnic populations all over the United States and several other countries. So far, the company has followed a simple structure. However, with fast-paced growth, it has become a necessity that the company explore other organizational structures. Larry, a long-time employee at Lasting Skin Care, has collected information on how some of its competitors have organized their companies. Tracks Inc. groups its employees by their different areas of expertise such as Marketing, Finance, Human Resources, and Operations. Fine Base, which is primarily in the United States, groups its activities as Northeast Division, Southeast Division, Northwest Division, Southwest Division, and Central Division. Prints Inc. has organized its employees according to the accounts they serve, such as Large Company Contracts, Internet Sales, Individual Sales, and Small Salon Direct Sales. Finally, Make safe International has grouped its business units around different types of makeup, including the Lipstick and Lip Gloss Division, the Eye shadow Division, the Foundation Division, the Mascara Division, and the Bronzer and Blush Division. Which of the following describes Make safe International's organizational structure? 1. matrix 2. product 3. functional 4. geographic 5. client-based
do everything she can, both in terms of her position and her knowledge and other abilities, to help each employee do what they need to do to help the company meet its objectives.
Lynette is the new head of operations for ShurWay, a nationwide corporation with offices in several major cities. Promoted to headquarters from an office in another city, she will be overseeing people who have long worked together and may feel some resistance to an "outsider." Therefore, it is important for her to establish herself as a leader in their eyes. She will have an opportunity to do just that tomorrow, when she will be invited to make some remarks at a departmental get-together organized in her honor. The best way for Lynette to set the right tone is to let everyone know that she is ready to 1.take charge of the department, which means that she will not tolerate dissent and will deal as severely as possible with anyone who makes trouble for her. 2.create a fully open, non-hierarchical environment in which she is simply the first among equals, dedicated to ensuring a nurturing work situation for all employees. 3.do everything she can, both in terms of her position and her knowledge and other abilities, to help each employee do what they need to do to help the company meet its objectives. 4.work tirelessly on behalf of each employee, learning from them as she goes, in order to help them meet their personal objectives, which will most likely help the company in the end. 5.use every element of authority she has to ensure that all employees are doing their jobs as well as possible, and thus to create a department that will be the envy of all other departments.
stories
Magnus's company holds meetings every Monday morning. Magnus is responsible for sharing an anecdote, an account, or a legend about the company for every first Monday of the month to keep everyone reminded of where they work and what is important. Magnus is responsibility for sharing 1.symbols 2. stories 3. espoused values 4. ceremonies 5. language
noise
Many years ago, Sprint Telecommunications aired an advertisement intended to demonstrate the clarity of reception Sprint customers could expect. The ad showed a rancher, who had used a different company, complaining that he had ordered 100 oxen from his supplier and instead received 100 dachshunds. The mix-up was probably due to the presence of ________ in the communication process. 1. noise 2. message filtering 3. signal complexity 4. network confusion 5. competing messages
They discuss how everyone in the office seems a lot more motivated and how much it has affected their sales numbers, which are the highest the department has reported in years
Martin started in the mail room at his company and worked his way up to a management position within a few years. For the first six months as manager of the sales department, he reflexively adopted a fairly autocratic style of leadership. The department did well enough, with good sales numbers and a middling level of employee commitment. During his paid vacation, Martin participated in a three-week transformational leadership retreat offered by the corporate headquarters. Tara and Kentaro are two of Martin's employees. They are having lunch two months after Martin's retreat and are discussing his leadership. What do you think they most likely observe about the effect of Martin's new leadership style on the atmosphere in the office? 1. Kentaro remarks that, if anything, the seminar had had a somewhat negative effect, as Martin is now expecting them to problem-solve on their own, rather than telling them what to do. 2.They discuss how everyone in the office seems a lot more motivated and how much it has affected their sales numbers, which are the highest the department has reported in years. 3.Tara remarks that, while there were definite positive changes in Martin's behavior the first few weeks after the seminar, he has since slipped back into his old leadership style. 4.Kentaro says that while he personally feels more of a connection with Martin, he knows some people do notâ for instance, Lupe actually misses Martin's old leadership style. 5.They both feel they have a more positive relationship with Martin, but their motivation and levels of commitment to the company are the same as they always were.
Ambassador
Matt, a training coordinator at ARC Technologies, and his team are organizing a workshop for the employees. Matt is meeting the vice president of finance to get support for an increase in the budget to accommodate a session by a well-known motivational speaker. Matt, in this case, is performing a(n) ________ activity of the boundary-spanning process. 1.groupthink 2.social loafing 3. scout 4.action learning 5. ambassador
referent
Michael Jordan is an icon in basketball. Many people buy shirts with his name on them. Jordan's iconic status gives him ________ power. 1.reward 2. referent 3.coercive 4. structural 5. collaborative
instruct the team to reflect on its goals and progress
Milo has assembled a diverse team of leaders to carry out major initiatives within his company. Milo has quickly noticed that the wide variety of viewpoints shared by team members has made it hard for the team to reach any goals. How can Milo address this problem? 1.instruct the team to reflect on its goals and progress 2.encourage freedom of expression within the team setting 3.eliminate introverted and disagreeable members from the team 4.try to avoid overemphasizing the importance of tasks and procedures 5. make sure every team member participates and has input in each discussion
comprimise
Moderate assertiveness and moderate cooperation occur when conflict is resolved through 1. accommodating 2. collaboration 3. comprimise 4. competing 5. avoiding
behavioral
Motivating and confidence building, conflict management, and affect management are types of ________ processes. 1.comprehensive 2. sequential 3. pooled 4. behavioral 5. linear
cohesion
Navy Seals go through extremely difficult training. Those who succeed become members of one of the most elite fighting units in the world. They trust each other completely and form intense emotional bonds. These teams have high levels of 1. cohesion 2. groupthink 3. centralization 4. interdependence 5. individual achievement
delegative
Nico is the owner of Yesteryear, a chain of vintage clothing stores. She lets the store managers and employees decide for themselves how best to lay out the stores and what to do about the problems they face on a daily basis. She basically serves as a consultant, but leaves the ultimate decision of how to solve problems up to her workers. Nico's leadership style is 1. worker based 2. laissez-faire 3. consultative 4. delegative 5.facilitative
Moral Identity
Not only is Jayesh perceived by his employees as a kind and fair boss, but he is very committed to local initiatives. For example, he donates a percentage of company profits to a prison rehabilitation program, and the company participates in numerous charity events. Jayesh's behavior suggests his ________ is very important to him. 1. moral awareness 2.ethical identity 3.sense of justice 4.moral identity 5.moral intent
referent
Noted for his flamboyant ties and his outspoken opinions, Billy is no ordinary vice president within the gigantic Mulray Corporation. Top management has identified him as one of the rising stars, and he has an enormously loyal following among the company's youngest and most energetic executives. Everyone, it seems, wants to be around Billy, who possesses a great deal of ________ power within the organization 1.reward 2.referent 3.coercive 4.structural 5. collaborative
self awareness
On the third day teaching at a public school, Tiffany, who is used to teaching at a small private school, has become very frustrated with the larger class size and louder behavior than she is accustomed to. When Kathy, the principal, comes into the room and asks how she is doing, despite wanting to pretend everything is under control, Tiffany admits that she is feeling a bit frustrated and overwhelmed because she is not used to this environment. Tiffany has just displayed 1. spacialability 2. self-awareness 3. other awareness 4. perceptual ability 5. emotion awareness
leadership
Paolo calls in his sales team and says "Okay, everybody, listen up: We're going to increase our sales across the board 30 percent next quarter. Here's how we're going to do it, and here's what I'm going to do to help us get there." Paolo is demonstrating 1. visibility 2. centrality 3. influence 4. leadership 5. ingratiation
sequential
Parkdale Windows utilizes a classic assembly line in manufacturing its window components. Which type of interdependence is depicted?
coalitions
Raul has a plan to completely reorganize the workflow in his department, but before presenting it to Gordon, his supervisor, he recruits the support of his colleagues Natalie and Andre. This is an example of the influence tactic known as 1. ingratiation 2. coalitions 3. apprising 4. visibility 5. pressure
mechanistic
SB Stationary is the low-cost producer of one type of standard notepad. Given that it operates in a fairly stable environment, the company focuses on making its product as efficiently as possible. Which of the following approaches to organizational design is likely to be appropriate for SB Stationary? 1. multi-divisional 2. mechanistic 3. organic 4. global 5. matrix
hierarchial sensitivity
Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Alvaro's tendency to listen to Sasha and ignore Jerome reflects which factor in effective decision making? 1. staff validity 2. decision informity 3. production blocking 4. hierarchical sensitivity 5. transition process gain
Decision informity
Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Silas's action would contribute to which factor in effective decision making at WII? 1. staff validity 2. decision informity 3. production blocking 4. transactive memory 5. hierarchal sensitivity
make Spiros responsible for sourcing wall hangings and window treatments only
Spiros is a member of the production design team on a science fiction film called The Future Begins Yesterday. It is a big budget production and is already behind schedule due to weather delays. Spiros and two other team members, Juanita and Alex, are tasked with finding futuristic background props for a scene in which the hero and his nemesis have a huge fight. Spiros, while glad to have landed his first job in the film industry, earns more money from posting videos offering behind-the-scenes glimpses of the set online. To that end, he sneaks back to the team's trailer as often as he can to post new material. This means that the set decorations the team was supposed to source are not yet complete, and the scene cannot be filmed at the scheduled time. The set design supervisor, Marsha, observes Juanita and Alex arguing with Spiros about holding up his end of the group effort. Marsha hears Spiros telling them that they are much better at finding props than he is, so they do not really need his help. Marsha sees a lot of potential in Spiros, but she is unhappy with the fact that he is not contributing as much as he should and is holding up the production as a result. Given what you know about process loss, how should Marsha address Spiros' behavior? 1. transfer spiros to the front office where he will not have direct access to the set 2. require employees to check in their cell phones and laptops when arriving on set 3. make spiros responsible for sourcing wall hangings and window treatments only 4. demand that juanita and alex address spiros shortcomings however they see fit 5. fire spiros from the production since he is not capable of working in a team environment
Personal Appeal
Tanya is making a presentation for a new building design, and she hopes the rest of the team will support her proposal. In the days leading up to the meeting, she has lunch or coffee with several different colleagues. In each case, at some point she says something like, "Look, we've been friends for a long time. Can I count on you to back my plan?" This is an example of the influence tactic known as 1.exchange 2.apprising 3. ingratiaition 4.personal appeal 5.organizational politics
positive reinforcement.
Thanks to donations from merchants in the community, an after-school club for disadvantaged children has introduced a new promotion: those who maintain a B average for the school year will each receive $100 in gift certificates from local businesses, such as an ice-cream parlor and a clothing store. This is an example of 1.learning orientation 2. behavioral modeling 3. positive reinforcement 4.continuous reinforcement 5. performance-prove orientation
avoiding
The board was split over a fundamental question of the company's future direction, but Mr. Gillespie declared himself neutral in the conflict. As the oldest member of the board, he said, he should not take sides. His behavior exemplifies an approach to conflict resolution known as
not have the ability or resources to process all available information and alternatives to make an optimal decision.
The concept of bounded rationality suggests that we are likely to 1.not have the ability or resources to process all available information and alternatives to make an optimal decision. 2.evaluate all alternatives simultaneously. 3.pick the alternative that minimizes value. 4.use accurate information to evaluate alternatives. 5.develop an exhaustive list of alternatives to consider as solutions.
framing
The senator was having trouble getting support for his pet piece of legislation, called The Omnibus Tax Increase Act. After soliciting input from his staff, he renamed it An Act to Protect the American Way of Life. Suddenly, public opinion was on his side, and he soon had the votes he needed. The reason lies in a decision-making bias known as 1. recency 2. contrast 3. framing 4. anchoring 5. representativeness
Consultation
The up-and-coming presidential candidate has an ability to make voters feel that they are helping decide the future. One of his slogans is "Come shape tomorrow with me," a message he has driven home at town hall meetings across the country. Often he invites "ordinary Americans" from the audience to come down front and share their concerns with himâ concerns which he then fits into his platform. The candidate is adept at using the influence tactic known as 1. rational persuasion 2.collaboration 3.consultation 4. ingratiation 5. exchange
quality of the resulting decision
There are many factors to consider when leaders choose a decision-making style. The most obvious consideration is the 1. number of people involved in decision making. 2. quality of the resulting decision. 3.number of opinions obtained for making the decision. 4. the style of decision-making. 5. the number of different ideas generated during the process.
the rational decision-making model
Tracy and Tonya's business has enjoyed enormous growth, and they are not sure how to handle the growing list of back orders, so they sit down together to figure out what they should do. First they list the important criteria involved, then they write down all possible solutions. Having done so, they evaluate these alternatives against the criteria they have established, and after a great deal of discussion, they choose an alternative that they believe will yield the best results. Lastly, having made a decision, they set out to implement it. This is an example of 1. intuition 2. bounded rationality 3. communities of practice 4. performance-prove orientation 5. the rational decision-making model
emotion regulation.
When Matt was driving to work, a car sped past him, and its passengers began throwing trash out of the car window. Although Matt was taken aback by this behavior, he was able to forget the incident and had soon regained his focus on his plan for the day. From the scenario, it can be concluded that Matt has a high degree of 1.originality 2.other awareness 3. personal distress 4.emotional arousal 5. emotion regulation
apprising
When the requestor clearly explains why performing a request will benefit the target personally, this is the influence tactic known as 1. coalition 2. exchange 3. apprising 4. ingratiation 5. personal appeals
Problem Sensitivity
Whenever Marie has a plan, she runs her idea past James first. James always seems to be able to see potential problems with an idea before they happen. James has a high level of 1. mathematical reasoning 2.problem sensitivity 3. perceptual speed 4. visualization 5. originality
fundamental attribution error.
Whenever there is an errand to run around lunchtime, Abdul always volunteers. His boss thinks this is because Abdul is a highly motivated, ambitious worker, but in fact something quite different is happening: Abdul has a crush on a young woman from the same office complex who always eats her lunch in the courtyard, so those lunchtime errands give him a chance to see her and, if he is lucky, talk to her. The boss is subject to the 1.anchoring error 2. ratio bias effect 3. self-serving bias 4. gamblers fallacy 5.fundamental attribution error
Tim, Eloise, and Mia, through their combined efforts to improve efficiency as shipping and receiving clerks, achieve a higher on-time delivery rate than their co-workers working individually.
Which of the following examples best exemplifies the concept of process gain? 1.Ginny, Spenser, and Tobias frequently propose valuable ideas about improving employee morale to their boss, the human resources supervisor. 2.Tim, Eloise, and Mia, through their combined efforts to improve efficiency as shipping and receiving clerks, achieve a higher on-time delivery rate than their co-workers working individually. 3.Jaime and Wallace collaborate on devising new ways to reduce absenteeism by tossing around as many ideas as they can without criticizing or impeding each other's thought processes. 4.The accounting supervisor Clementine relies on the advice of one of her account managers, Celeste, more than others because of Celeste's track record with providing valuable insights. 5.Horatio, a warehouse manager divides his workers into groups of five and assigns each group a leader to oversee the group's progress and submit a weekly report detailing any problems.
Handy Homes has a financial department, a production department, and a sales department.
Which of the following examples illustrates a functional structure? 1.Linda's Pet Grooming has eight employees that all report to Linda. 2.Rio Riffic has a hydraulics division, a PVC division, and a fixtures division. 3.AB Aeronautics has a private division, a commercial division, and a government division. 4.BG Limited has a Pacific Northwest division, a Midwest division, and a Northeast Division. 5.Handy Homes has a financial department, a production department, and a sales department.
the elaborate, marble-floored conference room where Bull and Bear Wealth Management Partners conducts meetings with its top clients
Which of the following exemplifies the observable artifact category of physical structures? 1.the elaborate, marble-floored conference room where Bull and Bear Wealth Management Partners conducts meetings with its top clients 2.the annual holiday party thrown by Party Planner Professionals that also serves as a hands-on demonstration of the coming year's product line 3.the label on every can of Primal Urge Dog Food that is emblazoned with the words: "We love dogs, and we put that love into all of our products" 4.the group meeting held every Monday morning at Coastal Coffee Roasters where the CEO has every employee sample a cup of that week's featured roast 5.the HR supervisor for Double-Dipped Donuts who tells all new employees how the founder came up with the name of the company after accidentally glazing the same donuts twice
A team works interdependently over some time period to accomplish common goals related to some task-oriented purpose
Which of the following is true of teams? 1.A team consists of two or more people who work independently, with distinct goals and strategies. 2.A team works interdependently over some time period to accomplish common goals related to some task-oriented purpose. 3.Groups are formed with a specific purpose in mind, while teams do not have a specific goal. 4.The members of a team operate relatively independently of each other, and other members are not essential to their completion of goals. 5.Interactions among members within teams are more personal and informal than interactions between people in groups.
Global Package Delivery Systems, whose drivers dress the same, drive the same types of trucks, follow the most efficient routes, and rarely deviate from established delivery protocols
Which of the following organizations has a strong culture? 1.Blue Blood Investments, whose youthful sales team clashes with upper management over the best way to implement new product rollouts 2.Global Package Delivery Systems, whose drivers dress the same, drive the same types of trucks, follow the most efficient routes, and rarely deviate from established delivery protocols 3.Sandi's Sunglass Shack, whose retail clerks purposefully receive little training and are hired based on their personality and ability to come up with creative ways of selling the company's products 4.Healthy Heart Snacks, whose purchasing department is predominantly vegan and frequently pushes to eliminate animal products from the company's catalog even though they are the best sellers 5.Action Video Cameras, whose product development team is led by Vance, a well-known adventurer and maverick designer who sets up a satellite office for his team three miles from the main campus
Barry is a judge who uses laws and rules to guide him in making decisions.
Which of the following people described below has a high degree of reasoning ability? 1.Wanda is an accountant who can make mathematical calculations rapidly. 2.Barry is a judge who uses laws and rules to guide him in making decisions. 3.Roe is a backhoe operator who can shave a thin layer of dirt that is perfectly level. 4.Steve is a carpenter who can imagine what a room will look like before he builds it. 5.Drake is a language arts teacher who writes very descriptive poetry with vivid imagery.
transactional leadership
Which of the following represents the carrot-and-stick approach to leadership?
Angie can tell that Lewis is overwhelmed and lets him switch places with another worker.
Which of the following scenarios depicts someone using other awareness? 1.Gabby scores higher than anyone in her class on the SAT exam. 2.Hannah pretends to be angry to motivate her team to work faster. 3.Forest feels himself losing his temper and walks outside to take a deep breath. 4.Angie can tell that Lewis is overwhelmed and lets him switch places with another worker. 5.Edmund gets fired from a job he loves, but he immediately goes out and finds a new one by the end of the day.
laissez-faire leadership
Which of the following styles represents avoidance of leadership altogether?
observable artifacts
Which of the following supply the primary means of transmitting an organization's culture to its workforce? 1. underlying assumptions 2. observable artifacts 3. espoused values 4. competitive responses 5. norms
parallel teams
Which of the following teams focuses on providing recommendations and resolving issues? 1. work teams 2. management teams 3. parallel teams 4. action teams 5. project teams
work;management
While ________ teams focus on the accomplishment of core operational-level production and service tasks, ________ teams focus on integrating the activities of subunits across business functions. 1.management; work 2.action; work 3. parallel; project 4.project; work 5.work; management
Sequential
With ________ interdependence, different tasks are done in a prescribed order, and the group is structured such that the members specialize in these tasks. 1. comprehensive 2. sequential 3. pooled 4. reciprocal 5. response