Management Functions

Which of the following is NOT a suggested leadership technique? A. Be consistent B. Provide clear directions C. Encourage conformity D. Treat employees fairly

C. Encourage conformity

Business standards should be based on which of the following? A. The ultimate goals of a business B. The strategic plans of a business C. The operational tactics of a business D. The quality control programs of a business

A. The ultimate goals of a business

7. Which of the following management styles keeps the operation running smoothly rather than accomplishing other goals? A. Power-oriented B. Routine-oriented C. Achievement-oriented D. Micromanagement

B. Routine-oriented

. Which of the following is NOT a function of management? A. Planning T B. Writing C. Staffing D. Controlling

B. Writing

Which of the following is NOT a responsibility of a manager or supervisor? A. Guide the activities of the business B. Keep the business moving toward set goals C. Identify exceptional employees D. Set goals for the business

C. Identify exceptional employees

Which types of plans include company policies, rules, regulations and budgets? A. Strategic plans B. Tactical plans C. Operational plans D. Distributive plans

C. Operational plans

Which of the following types of control provides feedback after activity is completed in order to prevent further deviations? A. Preventative control B. Concurrent control C. Feedback control D. Corrective control

D. Corrective control

Which of the following terms describes the ability to achieve a desired result A without wasted energy or effort?

Efficiency

8. A good supervisor must be concerned with reaching goals no matter what it takes. A. True B. False

false

A set of measures built into the production process to make sure the products or services meet certain standards is known as which of the following? A. Performance control program B. Sales standards program C. Quality control program D. Standard regulation program

quality control program