management midterm

Trina is trying to save money by having a conversation via zoom with an important customer instead of flying in to talk to the customer. Trina is trading communication ____ for communication____

Effectiveness; efficiency

UPS figured out drivers should only take right hand turns to speed up delivery times

Emotion study

The higher order needs to Maslow's hierarchy of needs include self actualization and ____ needs

Esteem

In the context of a governing moral code which of he following primarily concerns what is right or good

Ethical behavior

Which of the following forms of communication provides the highest quality and quantity of communication

Face to face

The ____ elements of the communication process conveys the receivers response back to the sender

Feedback

________advantage comes from being firs tot exploit a niche or enter a market

First Mover

The writing of Fayol are the basis of the modern understanding of

Four functions of management

According to the ___principles of Alderfer's ERG theory, an already satisfied lower level need can be reactivated when a higher level need cannot be satisfied

Frustration regression

Avena approaches a problem in a flexible and spontaneous manner, she is employing ___ thinking

Intuitive

____is the process of inspiring others to work hard to accomplish important tasks

Leadership

Guiding the efforts of employees to ensure high levels of task accomplishment is called

Leading

Person who supports and is responsible for the work of others is called a

Manager

The primary responsibility of the board of directors is to

Oversee the affairs of the organization

Of the four functions that make up the management process, ____ sets the direction and objectives

Planning

One of the findings in the Hawthorn studies was that

Productivity influenced by group behavior

Which of the following is not one of the four functions of management

Recruiting

___power is achieved by influence by offering something of value

Reward

Which management emphasizes careful selection and training of workers and supervisors

Scientific

Sawaar is a proactive info gatherer and a forward thinking manager, he is an example of a problem

Seeker

Which of the following personality traits and characteristics is most likely to be shared by entrepreneurs

Self confidence and self reliance

US federal agency responsible for defining and supporting small businesses

Small business administration

A ____ is a new and temporary venture that is trying to discover a profitable business model for future success

Startup

Susan has certain preferences about her career goals, she wants to be a CEO, these preferences are referred to as ___ values

Terminal

Which of the following statements is true of entrepreneurs

Use talent gained from experience as the foundation of success

The ___ view holds that behaviors that deliver the greatest good to the greatest good to the greatest number of people are ethical

Utilitarian

Karen, a human resource manger, studies the turnover patterns in her company, she examines the factors that contribute to turnover, tries to improve loyalty, this scenario displays a ___ competency

Analytical

Managers who ignore information that would otherwise signal the presence of a performance threat or opportunity and who prefer not to make decisions are called problem

Avoiders

Which of the following is not an advantage that planning offers

Insuring success

Capability to punish or withhold positive outcomes to influence others is called ____ power

Coercive

The process of sending and receiving symbols with meaning attached is called

Communication

Sonya's primary responsibilities include the process of monitoring task accomplishments and taking corrective actions in her department, Sonya is mainly involved in

Controlling

Which of these principles according to Maslow states that people act to satisfy unfulfilled needs

Deficit

Is the oversight of top management by a board of trustees

Governance

According to Maslow, which of the following is in the highest need category

Having a job you love that allows you to be fulfilled

Which of the following is not one of the quality of work life issues

Health benefits

According to Herberg, ___ factors influence job dissatisfaction while ____ factors influence job satisfaction

Hygiene; satisfier

Which of the following terms refers to the ability to gather and use information to solve problems

Information confidency

_____values are preferences regarding the means to a desired end

Instrumental