Management principles ch.16

Maslow's Hierarchy of Needs and Alderfer's ERG Theory are similar because both of them:

Suggest that individuals are motivated by a specific set of needs.

Which of the following managers is going to be more successful at motivating their employees?

Ted, who offers different rewards to different employees depending on their needs.

A person with low growth-need strength will be _______ likely to be motivated by increased feedback and autonomy.

less

A person in a one-man band who plays guitar, drums, and harmonica is higher on this dimension than a musician who plays only the piano.

skill variety

Cumberland Farms, a convenience store chain based in Framingham, Massachusetts, has a reputation for empowering its employees. In part, the company does this through online apps that allow workers to give input to decisions. If Cumberland Farms wanted to take other actions to empower its workforce, which of the following should it consider? Check all that apply.

Allow employees to make more decisions about how they do their work without seeking approval from management. Communicate regularly about the firm's progress toward meeting its strategic objectives as well as the threats and weaknesses that pose challenges. Adopt a compensation plan that pays employees more when the company meets its goals.

According to equity theory, what is Diana likely to do in this situation? Check all that apply.

Decide that raking leaves is harder than she thought it was initially Work harder at raking leaves

Dion was excited to move from part-time to full-time status because now he would get health benefits for himself and his family.

Extrinsic Reward

What can you expect as a result of your job design strategy? Check all that apply.

Increased job variety Increased job challenge

Hyeon was highly committed to his job because it gave him the opportunity to learn the entire suite of Adobe creative tools.

Intrinsic Reward

Johan, a business analyst, appreciated the regular feedback he got from his supervisor about how he could improve.

Intrinsic Reward

Christopher, your manager, wants everyone to like him, so he brings lunch for everyone in the office on Fridays.

affiliation

Vonda is frustrated with her manager, Glenda. Last week, when Vonda asked about Glenda's expectations, Glenda said, "Just do your best." But Vonda doesn't know exactly what to do, and as a result, she isn't very motivated.

goal specificity

Reshma Saujani, the founder of Girls Who Code, wants girls to have the same opportunities as boys in technology. She believes that both men and women can hold high positions in technology organizations.

power

Which of the following statements are true? Check all that apply.

Taking away something negative can act as a positive reinforcer. Nonfinancial incentives are just as effective as financial incentives in changing behavior.

These employee assignments show a job design strategy of ______

enlargement

Lyle's manager just handed him a list of goals for the year. Because Lyle had no say in setting these goals, he isn't sure that they are the right ones for him, and as a result, he isn't very motivated to accomplish them.

goal acceptance

YOU: Hey, Diana, what's up? Why are you so happy? DIANA: Did you see the chore list for this week? All I have to do is rake leaves. You have to do the dishes all week! What a sweet deal! YOU: What's so good about raking leaves? DIANA: Are you kidding? I get to be outside, it'll take an hour at the most, and I can have my friends over while I work. My ______ are much lower than yours, and you know it! And since I get the same allowance you do, our ______ are equal! YOU: Wait, what? Thanks for helping me to recognize how _____ this situation is!

inputs outcomes inequitable

Of the four approaches in the diagram, which one would you as a manager use if you wanted your employees to have heartfelt commitment to their work over the long term?

Design jobs so that employees get a sense of accomplishment from doing them.

The student who knows almost immediately how well he or she did on a test is high on this dimension, but the employee who hasn't talked to his or her boss for a year is probably low.

feedback

The University of Michigan wanted to help first-year students feel like they were truly part of the university, so it took an 8,000 person dorm and divided it into five 'neighborhoods.' Each neighborhood had a set of adults for everything from janitorial work to help with writing assignments, and each one of those adults constantly asked students to think about why they were going to school and what they wanted to do with their lives. These actions increased the engagement of students because they: Check all that apply.

Made students feel that their time at school was meaningful. Increased student connections at the school.

You are trying to convince a group of volunteers to show up at the library for their scheduled hours of work. Unfortunately, people tend to come in late on a regular basis, and this makes it difficult to get the books back on the shelves in a timely manner. You decide to give the volunteers ______. Anyone who is on time for two weeks gets a $5 gift card from Starbucks. Soon, all of the volunteers are showing up for their shifts right on time.

a positive reinforcer

Susan wants to be promoted next year. In order to get her promotion, she is working extra hard this year, and she has already finished five major projects for her boss. If Susan's ______ helps her to get her promotion, it will make her more motivated to work hard in the future.

behavior

Abigail does not feel that the company is paying her enough money to live on, despite the fact that she works hard. The quality of this ______will make her dissatisfied with her work, according to Frederick Herzberg.

hygiene factor

Ruby Harper is the grants and services director for the Greater Columbus Arts Council. Recently, she posted to her blog that she loves her job because it is something she's good at, it changes often, and "the possibilities feel immense." These _______ are intangible but provide personal satisfaction of great value to her.

intrinsic rewards

You are a manager in a supermarket. One evening, you hear raised voices and see Chuck shouting at a customer, "I'm not going to put the bread in a separate bag! I'm going to put it in the top of this bag so it doesn't get squashed. That's good enough!" Because yelling at customers is not allowed, you intervene and take care of the customer, and you ask Chuck to meet you in the office. There you use ________, suspending Chuck without pay for the rest of his shift, to try to prevent this behavior from happening again.

punishment