management quiz final

For information to be of real value to a manager, it must be accurate information. What is meant by accuracy?

Accuracy means that the information must provide a valid and reliable reflection of reality.

Which of the following is true of organizational control?

Control can help an organization adapt to environmental change.

_____ include robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another.

Flexible manufacturing systems

_____ reflects an organization's investment in attracting, retaining, and motivating an effective workforce.

Human capital

Which of the following is also called inventory control?

Materials control

Which of the following is an integral characteristic of effective communication?

The message received by the listener is close to the meaning intended by the speaker`

Which of the following is the most common means of financial control within organizations?

budget

An advantage of teams in an organization is that they enable the organization to shed its _____.

bureaucracy

Raw figures and facts reflecting a single aspect of reality are referred to as:

data

Sara is an efficient supervisor at a restaurant, which is part of a large national chain. She was recently sent to a two-week educational course by her employer to help her get the skills she needs for promotion to a higher management post. The human resource management concept illustrated in the scenario is _____.

development

Which of the following motivational theories is based on the idea that employees compare the treatment they receive relative to others' treatment in order to determine if they are being treated fairly?

equity theory

When Amy is in a room full of strangers she becomes energized to interact with them. Which of the following personality traits does Amy portray?

extraversion

During the _____ stage of group development, the members begin to try out various forms of behavior in an attempt to determine the interpersonal behaviors that are acceptable in the group.

forming

A(n) _____ group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.

functional

Graham, Jed, and Clara, the three production managers at Ged Inc. get together every month to discuss the productivity of their respective teams and ways of improving the same. Which of the following is best exemplified in the given scenario?

horizontal communication

An organization's attempt to control the behavior of their employees by directing them toward higher performance is an example of control of _____ resources.

human

The set of activities directed at attracting, developing, and maintaining an effective workforce is called

human resource management

A(n) _____ represents a special compensation opportunity that is usually tied to performance.

incentive

When large firms merge, the results are often initially disappointing due to control systems trying to cope with a(n) _____.

increase in organizational complexity

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are _____ for the company.

inputs

_____ is a systematized procedure for collecting and recording information about jobs within an organization.

job analysis

A manager can assign tasks to a subordinate, and a subordinate who refuses to do them can be reprimanded or even fired. This is an example of _____ power.

legitimate

_____ is defined as the set of forces that cause people to behave in certain ways.

motivation

Ashley was giving an interview for a job opening when her interviewer was interrupted by her assistant with an urgent phone message. This is an example of:

noise

During the _____ stage of group development, members begin to accept one another and develop a sense of unity.

norming

The total set of managerial activities an organization uses to transform resource inputs into products and services is called _____.

operations management

In expectancy theory, raises, promotions, stress and resentment are all _____ of an individual's behaviors.

outcomes

When energy productivity is measured by the number of outputs produced divided by the dollars spent on energy used to generate this amount of output, it is a measure of:

partial productivity ratio.

Justin is rewarded a significant pay raise for his contributions to the organization. This motivates him to put in more hard work and better performances. The organization has used _____ to strengthen his behavior.

positive reinforcement

_____ is the ability to affect the behavior of others.

power

Annika is excited about her new job. She thinks it will be exciting, fulfilling, rewarding, and allow her the standard of living she is looking for. She has made a(n) _____ with her new employer.

psychological contract

Nelson recently attended an interview where the HR manager showed him a video of an ordinary work day in the organization and explained in detail the expectations of the job. The HR manager also explained about the criteria for promotions in the company. Although some of the information did not appeal to Nelson, he was sure about what to expect from the job and the company. The organization used the _____ method in the interview.

realistic job preview

One of the reasons Steve Jobs was very successful at Apple was his charisma. From this observation, we can infer that he had _____ power.

referent

Anne, a software programmer at Mont Inc., tries to rectify a programming module that stressed her out with unfamiliar issues. According to the General Adaptation Syndrome (GAS), Anne is in the _____ stage.

resistance

When leaders decide to either give salary increases to their employees or withhold any salary increases, which of the following types of power do they exercise?

reward

Some smokers block out negative information about the health effects of smoking because they do not want to change their behavior. This is an example of _____.

selective perception

_____ needs in Maslow's hierarchy involve realizing one's potential for continued growth and individual development.

self-actualization

Implementing _____ requires making corrections until errors virtually disappear.

six sigma

Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?

storming

As a process, leadership can be defined as:

the use of noncoercive influence to shape an organization's goals