management review Sany

14)Judy's manager asked her to take the lead on learning a new software program. He empowered her to engage the necessary team members and develop a proposal on how it could be leveraged. This is an example of A) job enlargement. B) job simplification. C) job enrichment. D) span of control. E) task analyzability.

C job enrichment

17) When managers organize divisions based solely on the type of customer they focus on, they adopt a ________ structure. A) product B) geographic C) market D) functional E) product team

C market structure

22) ________ is the process of a manager sharing evaluation information with a subordinate regarding contributions to the organization, giving the subordinate an opportunity to reflect on the evaluation, and working with the subordinate on a development plan. A) A 360-degree appraisal B) A trait appraisal C) Performance feedback D) A behavioral appraisal E) Job enrichment

C performance feedback

7) The intermediate- and short-term plans created within a work group typically address the ________ goals and strategies of an organization A) functional B) business C) divisional D) corporate E) global

C ??

12) Organizational ________ is/are the formal system of task and job reporting relationships that determine(s) how employees use resources to achieve organizational goals. A) design B) culture C) structure D) strategy E) values

C structure

8) A management team considers the organization's strengths and weaknesses as well as opportunities and threats in its current marketplace. The team is performing a ________ analysis A) scenario B) SWOT 4 C) functional D) diversification E) competitive

b SWOT

5) Supervisors are also referred to as ________ managers A) first-line B) middle C) top D) interim E) executive

b efficiency

19) ________ management includes all the activities managers engage in to attract and retain 6 employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals. A) Benefits B) Human resource C) Recruitment and selection D) Performance E) Labor relations

b human resource

23) When managers and union representatives work together to resolve conflicts associated with working conditions, hours, wages, and job security, they are participating in A) performance evaluation. B) job design. C) human resource planning. D) collective bargaining. E) unionization

c collective bargain

25) ________ is a behavior control technique that provides a framework to monitor progress toward the achievement of goals. A) Management by objectives B) Direct supervision C) Clan control D) Top-down change E) Bureaucratic control

A management by objective

Define three techniques for managing employee behavior and describe how they help the organization progress toward meeting goals.

1. Goal setting: This is setting specific, measurable, achievable, relevant, and time-bound goals for individuals, teams, or the entire organization. This helps everyone understand what is expected of them and motivates them to work towards achieving those goals. 2. Feedback and evaluation: This is regularly providing employees with feedback on their performance, both positive and negative. This helps them to identify areas that they need to improve and gives them the opportunity to get help and support to do so. It also helps the organization to identify where it needs to make improvements in its processes or systems. 3. Incentives and recognition: This is encouraging and recognizing employees for their good work through bonuses, awards, recognition, and other forms of praise. This helps to motivate employees to do their best and contributes to a positive work culture. It also helps the organization to retain good employees and attract new talent. By implementing these techniques, an organization can help employees to understand what is expected of them, provide them with guidance and support, and create a culture of continuous improvement and growth. This can help the organization to achieve its goals more effectively and efficiently.

16) A company's product is very complex, and there is value in having employees develop deep expertise in each aspect of the production process. Which organizational structure would foster deep, specialized knowledge? A) functional B) divisional C) matrix D) market E) product

A functional

13) The goal of the job design process is to A) place employees in specific positions. B) create an efficient division of labor among employees. C) reduce the number of roles available. D) increase the number of tasks performed by each employee. E) minimize job specialization.

B

15)Jennie started working as a hostess at a local restaurant one month ago. She feels like she is doing a good job but would like to know what her manager thinks about her performance. What job characteristic is Jennie's role lacking? A) task identity B) feedback C) autonomy D) task significance E) skill variety

B feedback

1)Parul's job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the four essential ________ tasks A) marketing B) management C) finance and accounting D) operations E) entrepreneurial

B managemnet

24) What is an operating budget? A) a measure of how much profit a company is earning on sales B) the actual cost of running the business for a specified time period C) the amount an organization has left after all the costs of making the product and running the business have been deducted D) the amount of money the business's owners are willing to spend during a fiscal year E) a blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently

B the actual cost of running

4) Controlling is the managerial task that involves A) deciding what organizational goals to pursue. B) obtaining customers by producing goods and services more cheaply than any competitor. C) taking any corrective actions needed to maintain or improve performance. D) using personality to establish equilibrium in the workplace. E) motivating people to perform at a high level

C taking any.....

18) To coordinate the activities of people, functions, and divisions and to allow them to work together effectively, managers must develop a clear A) product structure. B) product line. C) span of control. D) functional structure. E) hierarchy of authority.

D Fuctional structure

6) It is important that managers consider previous plans and make ongoing modifications that ensure plans at all levels fit together into one framework to achieve A) unity. B) flexibility. C) accuracy. D) continuity. E) implementation.

D contingency

10) Two divisions of a company decide to consolidate manufacturing facilities to maximize supplier discounts, optimize inventory management, and reduce fixed costs. This is an example of A) diversification. B) differentiation. C) hyper-competition. D) vertical integration. E) synergy.

E synergy

11) Trait appraisals have the advantage over behavioral appraisals in giving employees clear information about what they are doing right and wrong and how they can improve their performance.

False

14) Eloise is a first-line manager, with the authority to hire new employees and determine the best work assignments across her team. Eloise has reward power.

False

16) The trait model of leadership considers the situation or context within which leadership occurs

False

19) Small, family-owned businesses do not benefit from transformational leadership.

False

2) The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy.

False

20) When managers motivate subordinates by reinforcing desired behaviors and extinguishing or punishing undesired ones, they are engaging in transformational leadership.

False

5) The planning process is complete when appropriate business and corporate strategies are selected that allow an organization to attain its mission and goals

False

2/ For an organization focused on profit, define two commonly used financial measures and explain what they indicate about performance.

Return on Investment (ROI) measures how much profit an organization earns per amount of investment. It helps to evaluate whether an investment is worth it. Gross Profit Margin (GPM) measures how much profit an organization earns per sale. It's a measure of how profitable a product or service is.. These metrics can help organizations understand the financial performance of their investments and products/services. They can also help organizations make better decisions about future investments and product offerings.

1) Define the four steps in the control process

The control process is a critical component of an organization's management system and involves four steps: 1. Planning: This involves identifying objectives, setting targets, and creating a plan to achieve those objectives, including the allocation of resources, timelines, and responsibilities. 2. Implementation: This involves carrying out the plan by executing operations, projects, and activities as designed. 3. Monitoring: This involves checking against plan to determine whether targets are being achieved or not. Monitoring involves measuring progress against the plan as well as identifying and addressing issues and correcting deviations. 4. Evaluation: This involves examining the results, comparing them to expectations, and determining whether the objectives have been achieved or not. Evaluation involves identifying strengths and weaknesses of the process and considering ways to improve performance for the future.

1) As a middle manager, Jobeth selects the goals for her team. The task that Jobeth is demonstrating is called leading.

True

9) An organization consistently invests above the industry average in research and development. As a result, it is able to offer exclusive product features although product pricing is higher to account for the additional investment. This organization is using a ________ strategy A) differentiation B) low-cost C) diversification D) SWOT E) high-cost

a differentiation

2) ________ measures the appropriateness of the goals selected by management for the 3 organization and the degree to which the organization accomplishes these goals A) Efficiency B) Task management C) Effectiveness D) Diversification E) Differentiation

c effectiveness

21) An organization offers a tuition reimbursement program to employees who have demonstrated the ability to take on new responsibilities and challenges. This organization is investing in developing employees through A) mentoring. B) on-the-job training. C) formal education. D) varied work experiences. E) simulation.

c formal educataion

11) One of the principal tasks of management is identifying and selecting appropriate goals and courses of action. This is referred to as A) resourcing. B) allocating. C) planning. D) implementing. E) organizing.

c planning

3) Managers select appropriate goals for the organization while performing the ________ managerial task A) organizing B) leading C) planning D) controlling E) restructuring

c planning

20) Newly hired drivers for a beverage distributor participate in ________ training, by riding along with an experienced driver to familiarize themselves with routes, customer-receiving procedures, and inventory display practices. A) simulation B) classroom C) on-the-job D) developmental E) role-playing

d on the job

10) Adaptive organizational cultures focus on short-term employment to meet the immediate needs of the business rather than on inspiring employees for growth and change.

false

12) A high pay level may benefit an organization that is pursuing excellent customer service

false

13) Because leading is one of the four principal tasks of managing, there is no distinction made between managers and leaders

false

21) High emotional intelligence makes leaders too sensitive and prevents them from instilling trust and cooperation throughout the organization.

false

15) Jorge has the authority to fire an employee for violating the company's Internet usage policy. It can be said that Jorge has coercive power

true

17) By always being respectful and caring toward his subordinates, Jalen is demonstrating the leadership behavior of consideration

true

18) Marco makes a point of walking around the office each morning to touch base with subordinates about how they are doing, both personally and professionally. It is important to him to have personal and positive connections with them. Marco would be considered a task-oriented leader according to Fiedler's contingency model.

true

3) The building blocks of competitive advantage are efficiency, quality, innovation, and responsiveness to customers.

true

4) Sweet Style sells baby clothes in sizes for infants and children. They offer the lowest prices of any baby clothing retailer in the major cities along the East Coast. Sweet Style is following a focused low-cost strategy.

true

6) Determining the best choice for organizational structure relies in part on the characteristics of an organization's human resources

true

7) When pursuing a multidomestic strategy, managers are likely to adopt a global geographic structure

true

8) As the hierarchy of an organization becomes taller, the organization may become less flexible

true

9) Organizational culture is shaped in part by the personal and professional characteristics of people within the organization.

true