Management Test 1

strategic planning

5 years or longer

controlling function

A manager is conducting an annual performance appraisal with one of her employees, evaluating the degree to which the employee's job expectations were met. This is an example of the ____________________ 1. planning function 2. organization function 3. staffing function 4. leading function 5. controlling function

The management pyramid

An organizational structure divided into top, middle, and first-line management

increases

As competition within an organization's marketplace/industry increases, the focus on efficiency within the organization ________________________. 1. decreases 2. increases 3. remains unchanged 4. decreases or increases depending on the marketplace/industry

all of the above, line managers are located at every level of management

At what level of management are line managers located? 1. first-line 2. middle 3. top 4. all of the above; line managers are located at every level of management

middle

At what level of management are staff managers typically located? 1. first line 2. middle 3. top 4. all of the above

4. more; increase

Bob Taenaka, senior technical leader at Ford Motor Company, recently stated that while the overall cost of batteries for Ford's electric vehicle line remained consistent, the cost/per mile of range of these batteries is decreasing. In fact, the driving range of these batteries passed a critical driving range threshold (300 miles) for customers, increasing customer confidence in the vehicles. From the facts presented, the batteries are becoming ___________________ efficient and leading to ______________________ effectiveness for the EV Line. 1. less; increased 2. less; decreased 3. more; decreased 4. more; increase

top managers

CEO, COO, CFO develop the overall goals and how to achieve them for the overall organization Strategic planning = long term goals strategy of the organization legitimize the business to society

effective

Efficient organizations tend to be ___________________________ organizations

2. ineffective but efficient

Ford makes Jaguar's affordable to all, consumers were unimpressed and commented that the X-type had no pizzazz. In fact, your humble instructor called it the Taurisation of the X-type. Sales of the X-type lagged. given this description, Ford's actions were: 1. effective but inefficient 2. ineffective but efficient 3. effective and efficient 4. ineffective and inefficient

Industrial Revoluation

How did management become important?

Industrial revolution divided the craftsman job up between unskilled laborers and fed products into machines to get the final result, managers were need to make sure everything ran smoothly

How did the industrial revolution create managers?

human skills

In a study by Pavett and Lau, managers at all levels related __________________ ___________ as the most important for good job performance in managing.

functional, line

In the previous example, Tiffany is a ________________ manager and a _________________ manager 1. general, staff 2. functional, line 3. functional, staff 4. general, line

Northetote Parkinson came up with what term?

Injellitance EXTRA CREDIT

Middle Managers

Integrate and Interpret ensure plans developed by top management are fulfilled by their operating employees division head, regional sales manager

Both

Is management an art or a science?

4. decreasing, decreasing

Jaguar Land Rover saw a nearly 5% drop in 2018 overall sales due in part to a 22% drop in demand in china ( as a result a weaker economy and reduced consumer confidence). At the same time, operating costs increased due in part to the weakened British pound increasing the costs of imported parts to build Jags and Rovers. According to this information, JLR's effectiveness is __________________ and its efficiency is _________________________. 1. increasing; increasing 2. decreasing, increasing 3. increasing, decreasing 4. decreasing, decreasing

both functional and staff

Karen in Human Resources Manager at Blue Cross and Blue Shield. She primarily provides advice to managers dealing with disciplinary and termination issues. Karen is a _________________ manager. 1. functional 2. staff 3. general 4. line 5. both functional and staff

technical, human, conceptual

Katz Managerial Skills

that only 10% of effective managers were also successful managers

Luthans study found what?

organizing

On which of the following functions of management does a middle manager spend most of her time? 1. planning 2. organizing 3. staffing 4. leading 5. controlling 6. all of the above

both ineffective and inefficient

Sears disclosed at the beginning of 2017 that same-store sales and its chains declined 12 percent to 13 percent in the first two months of the holiday quarter. The chain has also reported losses (expenses were greater than revenues) for every quarter except two since April 2012. From this information, Sears has been ___________________. 1. both effective and efficient 2. effective but inefficient 3. ineffective but efficient 4. both ineffective and inefficient

first line

Technical skills are most important at what level?

all of the above

The CEO of a company is a? 1. top manager 2. general manager 3. line manager 4. all of the above

Managers use to be the owners of the factories as demand picked up the factories had to expand making owners unable to watch every employee hires professional managers to over see the larger factory pivotal event: owners as managers to professionals being hired as managers

The economic effects leading to the need for professional management?

staffing

Tiffany is a production supervisor at Hyundai's assembly plant in Huntsville, Alabama. She recently has been spending a lot of her time orienting and training new production line employees. On which of the following functions of management does Tiffany spend the majority of her time? 1. planning 2. organizing 3. staffing 4. leading 5. controlling

inputs, transformation, outputs

What are the 3 characteristics of an open system?

Interpersonal, informational, decisional

What are the 3 roles Mintzberg found?

cyclical nature negative entropy buffering role differentiation synergy equifinality

What are the 6 additional characteristics to an open system?

Injellitance

What can hurt a manager at doing his job? EXTRA CREDIT

Effective managers focus more on communication and HR Successful managers focus on networking and communication

What did Luthans find to be the difference between effective and successful managers?

Human Resources

What is a manager's most important resource?

3-5 years

What is the average life span of a CEO

sequentially; simultaneously

When a business is just starting up, the functions of management are performed ________________ and when the business is up and running, the functions of management are performed _______________________. 1. simultaneously; sequentially 2. simultaneously; simultaneously 3. sequentially; sequentially 4. sequentially; simultaneously

Art

When management is practice it is a ________

Science

When management is taught it is a ______________________

only top and middle management

When one refers to the "management" of a company, what levels of management does this reference typically include? 1. top management 2. middle management 3. first-line management 4. all of the above 5. only top and middle management

Company that is effective but inefficient

Which is better a company that is effective or efficient?

both are equally important

Which is more important to the success of business? 1. customers 2. suppliers 3. both are equally important

Top

Which level is most focused on effectiveness?

middle and first

Which level is most focused on efficiency?

it is primarily effectiveness-oriented

Which of the following is not true concerning corporate downsizing? 1. management levels are eliminated 2. managers who remain after downsizing are asked to do more 3. staff management jobs are outsourced to consulting firms 4. information systems and technologies are implemented 5. it is primarily effectiveness-oriented

functional managers increase in prevalence as on ascends the management pyramid

Which of the following is not true concerning functional & general management? 1. functional managers typically are experts in a particular area of activity 2. general managers coordinate a number of different areas of activity 3. functional managers increase in prevalence as one ascends the management pyramid 4. the job of a general manager is typically more difficult than the job of a functional manager

efficient organizations tend to be effective ones as well

Which of the following is true concerning effectiveness and efficiency? 1. efficiency is concerned with doing the right thing at the right time. 2. the more a company wants to be effective the easier it is for the company to be efficient. 3. efficiency is a guarantee of effectiveness 4. effectiveness is concerned with minimizing resource costs 5. efficient organizations tend to be effective ones as well

all of the above

Which of the following issues are associated with first-line management? 1. first-line managers are often promoted based primarily on their technical skills 2. first-line managers are often placed into management without the benefit of training. 3. first-line managers often learn how to manage by observing their managers 4. first-line managers are often confronted with the choice between friendship and accountability 5. all of the above

planning and controlling

Which of the following pairs of management functions represents the conjoined twins of management? 1. organizing and staffing 2. planning and organizing 3. staffing and leading 4. planning and controlling 5. leading and controlling

Mintzberg

Who conducted a study of chief executive officers has defined three different but highly interrelated general roles that mangers perform?

lower

Who spends the most time leading and staffing?

middle

Who spends the most time organizing?

top

Who spends the most time planning?

Because a CEO life span is 3-5 years which causes the plan to not be fully completed and drops effectiveness

Why does strategic planning tend to fall apart?

CEO

___________ most general manager

administrators

_______________________________ are manager in the public or nonprofit sector

technial

ability or expertise related to a method process or procedure technical skills are more important as a functional manager move up pyramid technical skills less used technical skills easiest to get Example: engineer

leading

are of influencing other people willingly pursue organizational goals

line manager

are responsible for activities that directly affect the transformation process all levels of management the chain of command

leading

bill is an assistant manager at Raising Cane's/ he spends most of his time as a manager communicating with, motivating, and resolving conflicts among his subordinates. On which the following functions of management does Bill spend the majority of his time? 1. planning 2. organizing 3. leading 4. controlling

successful managers

butter people up talk about teams accomplishments ask for feedback from their managers on how they/ their team can improve

top

conceptual skills are most important at what level?

equifianlity

different types of management to get the same result

organizing

divide task among groups and individuals and make sure everyone is going in the same direction Example: job design, departmental design, organizational design dividing and coordinating the work

effectiveness

doing the right thing at the right time

ends, means

effectiveness is concerned with the ________________ and efficiency is concerned with the __________________ to those ends

What are the two key concerns in management?

effectiveness, efficiency

Cynical nature of the transformation process

feedback loop everything is connected in the system controlling the function of management

planning

goal setting, action planning gives direction to all other management functions

effective managers

have the problem of being irreplaceable humble believe their work will speak for itself dont ask for help because dont want to seem weak

middle

human skills are most important at what level?

Injellitance =

incompetence + jealousy EXTRA CREDIT

the two I's

integrate and interpret

interpersonal

interacting through oral and written communications with others inside and outside the organization develop positive relationships

general managers

is responsible for many different areas of activity Example: VP of Cadillac

functional managers

is responsible for one area of activity requires you to be an expert Ex: Marketing Management

buffering the technical core

maintain stability in production so as to increase efficiency buffering production from threatening environmental forces inputs + outputs are buffer zones keeping change to a minimum in production

first-line managers

make short-term operating decisions, directing the daily tasks of non managerial personnel

staffing

make sure the right person is chosen for the job so they are efficient and will enjoy the job

integrate

making sure the first line manager and his team are all pulling in the same direction getting things done efficiently

Corporate Downsizing

management levels are eliminated companies implement new computer technologies staff managers functions are given to consulting firms people experience survivor syndrome

efficiency

minimizing waste or reducing resource cost

survivor syndrome

new job responsibilities, greater workload, driven to work harder experience these changes without the benefit of organizational support, retraining, and counseling decreased engagement

role of differentiation and specialization

organizations develop specialized units to deal with particularly trouble some or challenging parts of the environment

the organization as an open system

organizations gather raw materials and resources from the environment these become inputs that are transformed to outputs (goods or services) hopefully the outputs are purchases and the process starts over

the five functions of management

planning, organizing, staffing, leading controlling

Legitimize the business to society

socially and environmentally friendly giving back to the community

staff manager

support the line managers' efforts through their special expertise experts in one area not in the chain of command Example: Legal counsel, HR

negative entorpy

tendency for a system to decay or die out over time the ability of an open system to bring in new energy to delay the decaying process import more energy than export store energy for future needs

synergy

the ability of the whole to equal more than the sum of its parts an organization ought to be able to achieve its goal more effectively + efficiently than would be possible if separated

conceptual

the ability to problem solve and see the big picture systems thinking = everything is interrelated hardest skill to learn most important skill as you move up the manager pyramid

human

the ability to work well with others communicate, motivate, resolve conflict, lead people need self awareness + empathy if you have self awareness and empathy your flexibility goes up

What is management?

the process of achieving the desired results through the efficient utilization of human and material resources Example: planning, organizing, staffing, leading getting things done through other people while minimizing your resource cost

informational

this role involves information processing manager = nerve center of the organization

controlling

trying to ensure the efficient accomplishment of your goals AKA feedback compare actual performance with hope for performace

decisional

using information to solve problems or take advantage of opportunities

interpret

vertical integration taking top manager plans and giving them to first line managment

severance packages and outplacement services

what do the victims of downsizing receive?

strategy of the organization

what is your business and how are you going to compete in that business Walmart and Niemen Marcus Example

organizing

which function of management is concerned with concepts such as division of labor and coordination? 1. planning 2. organizing 3. staffing 4. leading 5. controlling

all of the above

which of the following functions of management are preformed by top managers? 1. planning 2. organizing 3. staffing 4. leading 5. controlling 6. all of the above

the initial research on managerial roles was conducted with first line managers

which of the following is not true concerning managerial roles? 1. they arise from managerial authority and status 2. the three roles a manager performs are informational, decisional, and interpersonal 3. interpersonal roles impact the effectiveness of informational and decisional roles 4. the initial research on managerial roles was conducted with first line managers