Management Test 1 Questions

Angela would like to improve the quality and effectiveness of her department's performance evaluations. Angela should do all of the following EXCEPT: A) Focus on the importance of filling out the performance management form correctly B) Set clear expectations for her employees C) Provide regular feedback to her employees D) Find new opportunities for her employees to succeed and develop E) Angela should be doing ALL of the above

A

Liu has a goal to work hard and eventually apply for a promotion at the Great Grain Company. Liu is most likely to exhibit positive emotions if: A) The emotions are congruent with his goal B) He has emotional intelligence C) The emotions are incongruent with his goal D) He feels inadequate E) He had a bad experience being promoted at his former company

A

Self-determination theory focuses on: A) Three innate needs - competence, autonomy, and relatedness B) Extrinsic motivation C) Lower order needs D) Needs for power and affiliation E) None of the above

A

David, an accountant with Brighter Future Corporation, is experiencing job dissatisfaction due to comparing how hard he works and how much he gets paid versus his perception of a co-worker's effort and reward. David's dissatisfaction can be explained by: A) Disposition/genetic components model B) Equity model C) Need fulfillment model D) Value attainment model E) Met expectations model

B

George does not score particularly well on standard IQ tests yet he has a unique ability to deal with complex interpersonal situations. What would explain this phenomenon? A) Practical Intelligence B) Multiple Intelligences C) Reasoning ability D) Emotions and attitude E) All of the above

B

Jose is considering volunteering to help his company with its annual food drive. Which of the following is NOT an indicator of whether he will do so? A) Jose thinks the food bank is a great way to help his community. B) Jose is already volunteering at the animal shelter. C) Jose's boss expects him to volunteer. D) Jose's company gives employees a day off to volunteer. E) The food bank is located close to Jose's home.

B

Michael wants to make sure the feedback he provides to his employees is perceived correctly. Michael should do all of the following EXCEPT: A) Be aware of the fundamental attribution error and try not to commit it B) Provide feedback that is irrelevant to the person's career C) Make sure the system is perceived as fair D) Make sure goals established are challenging and attainable E) Deliver feedback as close as possible to when the behavior was performed

B

When an employee's skills are lacking it is better to set performance goals first to target a specific end result and then set learning goals to allow for the skill to be acquired. A) True B) False

B

Jane believes if she works hard and takes an online class she will receive a promotion. What element of motivation does this represent? A) Justice theory B) Equity theory C) Instrumentality D) Valence E) Expectancy

C

Jorge would like to increase intrinsic motivation by giving his employees independence and discretion in certain aspects of their job. According to the Job Characteristics Model, which core job dimension is he using? A) Task identity B) Task significance C) Autonomy D) Feedback E) Skill variety

C

Juan is trying to learn how to use advanced spreadsheet features. He is not getting the correct answers but he keeps trying. What is Juan exhibiting? A) Direction B) Extrinsic motivation C) Persistence D) Attention to detail E) Emotional Intelligence

C

Julia wants to use positive reinforcement and decides to pay bonuses to her employees when a new customer contract is signed. Julia is using: A) Fixed ratio reinforcement B) Variable ratio reinforcement C) Fixed interval reinforcement D) Variable interval reinforcement E) Just-in-time reinforcement

C

Martha would like to hire employees who will be strong performers in her organization. Which of the Big Five personality dimensions should she try to make sure the new employees score high on? A) Extraversion B) Agreeableness C) Conscientiousness D) Emotional Stability E) Openness to Experience

C

All of the following are true about personal values EXCEPT: A) In general, values are relatively stable across time and situations B) Values tend to vary across generations C) Schwartz's value theory can be generalized across cultures D) Values are not motivational in nature E) Not all values are compatible

D

Joe was terminated from his job and believed the reason was his boss did not like him and his hard work was not appreciated. Joe likely has: A) High emotional stability B) An internal locus of control C) Low self-efficacy D) An external locus of control E) Low self-esteem

D

Maria is a manager for Greens and Grits. Maria would like to improve job satisfaction for her employees. She can accomplish this by implementing different policies dealing with: A) Personality B) Intelligence C) Cognitive ability D) Emotions and attitudes E) All of the above

D

Sandra manages the Marketing Department for the Greener Grass Corporation. In an effort to increase employee engagement, Sandra could try all the following EXCEPT: A) Redesign jobs so that workers have variety and feedback B) Take a class to learn how to be a charismatic leader C) Try to limit the stressors in the workplace D) As staff leave, replace them with new hires who score high in pessimism on a personality test E) Provide recognition to employees who perform well

D

Catherine is walking through the employee parking lot on her way to her office. She notices someone left an empty fast food bag in the parking lot. Catherine goes out of her way to pick it up and dispose of it. What behavior is Catherine exhibiting? A) Psychological contract B) Green behavior C) Withdrawal cognitions D) CWB E) OCB

E

Janice is evaluating the employees in her department. She does not want to hurt anyone's feelings and decides to rate all her employees high on all performance dimensions. What error is Janice making? A) Halo B) Contrast Effects C) Central Tendency D) Recency Effects E) Leniency

E

Jessica would like to be a best-selling author. She studied OB and knows this will take at least 10,000 hours of deliberate practice. Jessica should do all of the following EXCEPT: A) Identify aspects of performance that need improvement B) Get a coach to receive feedback C) Study other writers and their works D) Take breaks to maintain concentration E) Only practice as long as it remains fun

E