Management Test 2 - ch 7,8,9 - In class questions

if a store manager only hires shift supervisors who have a 4 year degree, even though experienced cashiers without one can be excellent supervisors, _____________ may be occurring

discrimination

what is often cited as the top factor in maintaining competitive success?

human capital

what is the first step in finding the right people?

human resource planning (predicting the need for new employees)

if an OD consultant is hired to implement _________, this activity will include meeting with employees from across the organization and often external stakeholders to have a sustained, guided dialogue

large group intervention

this law protects workers from a variety of hazards, including exposure to toxic chemicals, excessive noise levels, mechanical dangers, and unsanitary working conditions

occupational safety and health act

the _______ delineates the chain of command, indicates departmental tasks and how they fit together

organization chart

Taco Bell and McDonalds are considering adding kiosks in restaurants for customers to place their orders. This __________ will hopefully make the ordering process more efficient and increase accuracy

technology change

why do people resist change?

because they believe it conflicts with self interests

what belongs under exploration? a. creativity, bottom up approach, internal contests, and idea incubators b. idea champions, new venture teams, skunkworks, and new venture funds c. horizontal coordination mechanisms, customers and partners, and open innovation

creativity, bottom up approach, internal contests, and idea incubators

a structure that has CEO on top, then a few layers below for different areas of the company, what type of structure does that organization have? (multiple layers separated by functional area)

divisional

because each unit, such as the unit serving New England, is relatively small, it can respond quickly to changes in the business environment

divisional

________, sometimes called work specialization, is the degree to which tasks are subdivided into individual jobs

divison of labor

this law requires that men and women be paid the same amount of money for doing the same kind of work

equal pay act

what are three critical innovation strategies for changing products and technologies?

exploration, cooperation, and innovation roles

people in manufacturing communicate mostly with other manufacturing employees and relatively little with people in engineering and sales

functional

the managers and employees in the manufacturing unit share a common outlook and find it easier to communicate with each other because they have similar training and experience. a. functional structure b. divisional structure

functional

when would you use the negotiation implementation tactic?

group has power over implementation, group will lose out in the change

what belongs under cooperation? a. creativity, bottom up approach, internal contests, and idea incubators b. idea champions, new venture teams, skunkworks, and new venture funds c. horizontal coordination mechanisms, customers and partners, and open innovation

horizontal coordination mechanisms, customers and partners, and open innovation

the _______ combines aspects of both functional and divisional structures simultaneously in the same part of the organization

matrix approach

you would study a business's ___________ to see a visual representation of its vertical structure, including the chain of command a. organization chart b. line authority c. functional structure d. reengineering efforts

organization chart

the highest level of horizontal coordination is _________ which refers to "frequent, timely, problem solving communication carried out through relationships of shared goals, shared knowledge, and mutual respect"

relational coordination

when your manager assigns you a task, you have the _________ to carry our that task as assigned a. accountability b. responsibility c. line authority d. staff authority

responsibility

what is the difference between strategy and organizing?

strategy defines what to do, organizing defines how to do it

when would you use the coercion implementation tactic?

a crisis exists, initiators clearly have power, other implementation techniques have failed

is greater change and uncertainty in the environment more closely associated with centralization or decentralization?

decentralization

when the unit focusing on business-to-business (B2B) customers develops a new, highly effective customer-tracking system, this system is not shared with the unit focusing on individual retail customers

divisional

managers around the world often cite __________ (the economic value of the combined knowledge, experience, skills, and capabilities of employees) as the top factor in maintaining competitive success

human capital

what belongs under innovation roles? a. creativity, bottom up approach, internal contests, and idea incubators b. idea champions, new venture teams, skunkworks, and new venture funds c. horizontal coordination mechanisms, customers and partners, and open innovation

idea champions, new venture teams, skunkworks, and new venture funds

what is the final step in the change process?

implementation

your manager has _________ when he has the right to tell you what work to do and to hold you accountable for doing it

line authority

in times of crisis or risk of company failure, authority must be _______ at the top. a. centralized b. decentralized

centralized

when would you use the top management support implementation tactic?

change involves multiple departments or reallocation of resources; users doubt the legitimacy of change

when would you use the communication and education implementation tactic?

change is technical, users need accurate information and analysis to understand change

this law prohibits discrimination on the basis of race, religion, color, sex, or national origin

civil rights act, title VII

Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which of the following principles? a. Specialization b. Unity of command c. Scalar d. Authority e. Responsibility

scalar

__________ refers to a clearly defined line of authority in the organization that includes all employees

scalar principle

what is the third step in finding the right people?

select the applicant who has the best potential to contribute to the organization

during the _________ stage of change, managers might confront employees with clear evidence that the company's current performance is not competitive

unfreezing

what is the second step in finding the right people?

use recruiting procedures to communicate with potential applicants

when would you use the participation implementation tactic?

users need to feel involved, design requires information from others, users have power to resist

the smartphone, which essentially put a computer in people's pockets, is an example of __________ because it has replaced other technologies

a disruptive innovation

successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be _________

ambidextrous

Bricks n Bats makes children's toys. the CEO is reorganizing the company to adjust to several changes in the environment. One is the increasing sales of toys online instead of in brick and mortar stores. Another is a trend toward less gender orientation in the marketing of toys, as evidenced by Targets decision to stop labeling children's products as for boys or girls. Yet another change is parent's growing preference for toys that allow their children to build or make unique creations as well as for educational toys that teach science, math, and other topics. As the CEO considers various organizational structures, he hires you as an expert consultant. "I am thinking about decentralizing, allowing employees lower in the organization to make more decisions." When does decentralizing usually make sense? a. when different areas of the company do not agree on which course of action to take and require coordination b. when activities can be done more efficiently on a larger scale c. when environmental conditions are changing rapidly and the company needs empowered employees to make decisions quickly d. when running a company which serves different customers in different regions differently

when environmental conditions are changing rapidly and the company needs empowered employees to make decisions quickly; when running a company which serves different customers in different regions differently