Management Test 3
Bias
A particular preference or point of view that is personal, rather than scientific.
Affirmative Action
A policy designed to give special attention to or compensatory treatment for members of some previously disadvantaged group.
structured interview
A selection interview that consists of a predetermined set of questions for the interviewer to ask
self-awareness
A self-conscious state in which attention focuses on oneself. It makes people more sensitive to their own attitudes and dispositions
Benefits required by law
1. Social Security 2. Unemployment insurance 3. Workers' compensation insurance 4. Family and medical leave 5. Health care
2 keys to self-awareness
1. Soliciting feedback 2. Using self-assessment
Ethnocentrism
Belief in the superiority of one's nation or ethnic group.
self-assessment
an evaluation of your strengths and weaknesses
centralization of authority
the location of most authority at the upper levels of the organization
span of management (span of control)
the number of workers who report directly to one manager
Yale University uses ____________ to correct discrimination that has occurred in the past. They have prevented Asian-American and Caucasian students from attending the university while favoring African-American and Hispanic students.
Affirmative Action
self-efficacy
An individual's belief that he or she is capable of performing a task.
divisional structure
An organizational structure composed of separate business units within which are the functions that work together to produce a specific product for a specific customer
Whenever Ashley needs to meet with the programmer assigned to her department, Rajiv who was born in India, she is anxious because she believes all Indian men have sexist attitudes toward women. Ashley is ___________Rajiv.
Stereotyping
project manager
The person assigned by the performing organization to lead the team that is responsible for achieving the project objectives.
competitive advantage
a set of unique features of a company and its products that are perceived by the target market as significant and superior to those of the competition
team structure
an organizational structure in which the entire organization is made up of work teams
line authority
authority that entitles a manager to direct the work of an employee
Neuroticism
degree of emotional instability or stability
perceptual distortions
errors in perceptual judgment
authority
the right to use power
prejudice
preconceived opinion that is not based on reason or actual experience
employer brand
similar to a product brand except that it promotes the organization as a great place to work, rather than promoting a specific product or service
unconscious bias
social stereotypes about certain groups of people that individuals form outside their own conscious awareness
compensation
something, typically money, awarded to someone as a recompense for loss, injury, or suffering.
collaboration
the action of working with someone to produce or create something
Ethnorelativism
the belief that groups and subcultures are inherently equal
Employment Law
the branch of civil law that governs employer-employee relationships
Antonio is a telecommunications expert, and he has just been asked to determine how to maximize the effectiveness of a wireless network. He checks with several company executives to determine what they would like to see when the system is complete. Antonio is increasing __________ to be better able to manage himself during the project.
the clarity of his objectives
Machiavellianism
the degree to which an individual is pragmatic, maintains emotional distance, and believes that ends can justify means
Departmentalization
the dividing of organizational functions into separate units
gender wage gap
the gap in earnings between women and men, usually expressed as a percentage or proportion of what women are paid relative to their male equivalents. Current true gap is $.99:$1.00
diversity
the presence of difference within an environment
performance appraisal
the process of assessing how well employees are doing their jobs
managing diversity and inclusion
the process of creating an environment that allows all employees to contribute to organizational goals and experience personal growth
Recruiting
the process of developing a pool of qualified job applicants
Job Analysis
the process of getting detailed information about jobs
negativity bias
the tendency to focus or remember the negative aspects of experiences
Civil Rights Act of 1964
outlawed discrimination based on race, color, religion, sex, or national origin
Mary Celeste Barnes owns Blackberry Farms and Blackberry Mountain, resorts in Tennessee. Now she is opening The Valley, a new leisure park. As a result, her strategy for the next few months will focus on finding the right people to work at her new property. Which of the following HR functions should she focus on? 1. Appraisal 2. Forecasting 3. Benefits 4. Labor relations
2. Forecasting
Pure Nature Vitamins rewards employees with annual incentive pay based on that year's performance rather than salary increases based on seniority. 1. Old Social Contract 2. New Social Contract
2. New Social Contract
The 360-degree feedback performance appraisal system tries to improve performance ratings by forcing managers to: 1. Rate employees based on their actions, not their traits 2. Compare employees 3. Rate employees based on intuition 4. Include information from a wide variety of sources in their reviews
4. Include information from a wide variety of sources in their reviews
Which of the following benefits must Denise offer her employees by law? 1. Educational reimbursements 2. Health insurance 3. Paid time off 4. Social Security
4. Social Security
matching model
A human resources (HR) approach in which the organization and the individual attempt to match each other's needs, interests, and values.
Pluralism
A state in which people of all races and ethnicities are distinct but have equal social standing
Women's Leadership Style
Collaborative, less Hierarchical, Relationship oriented
blind hiring
Focuses managers on an applicant's job skills and performance rather than educational credentials, appearance, or prior experience.
Mitch likes his coworkers, thinks his pay is fair, and appreciates the interesting assignments his boss gives him, so Mitch is likely to have high ___________
Job Satisfaction
Across-the-board increase
Pay adjustments provided to all employees with the same rate regardless of rank
Authoritarianism
Power and status differences should exist within organization
large span of control
- Lower costs due to fewer managers - Fewer layers of communication from top to bottom -Each manager is directly responsible for a relatively large group of staff.
HRM Laws to Know:
1. Civil Rights Act, Title 7 2. Family and Medical Leave Act (FMLA) 3. Equal Pay Act 4. Patient Protection and Affordable Care Act (PPACA)
When it is time for Jamal's performance appraisal, his manager, several of his coworkers, his primary client, and Jamal himself fill out forms describing his effectiveness. This is an example of ____________
360 Degree Feedback
organization chart
a diagram that shows the structure of an organization, classifications of work and jobs, and the relationships among those classifications
Equal Employment Opportunity Commission (EEOC)
a federal agency designed to regulate and enforce the provisions of Title VII
job satisfaction
a positive feeling about one's job resulting from an evaluation of its characteristics
cross-functional team
a team composed of employees from different functional areas of the organization
mechanistic organization
authority is centralized, tasks and rules are clearly specified, and employees are closely supervised
challenge stress
Associated with workload, pressure to complete tasks, and time urgency Can be positive
Phuong believes she does not contribute much to her history class discussions because the instructor is intimidating. However, Phuong is ______________ because in physics class, where the instructor is much harsher but Phuong knows the material better, she is a strong contributor to class discussions.
exhibiting the self-serving bias
realistic job preview
gives a candidate a picture of both positive and negative features of the job and the organization before he or she is hired
Managers with __________ emotional intelligence can undermine employee morale and hurt the organization.
low
Big 5 Personality Traits
Openness to experience Conscientiousness Extraversion Agreeableness Neuroticism
line departments
Units that deal directly with the organization's primary goods and services
Coordination structure
ensures that different departments and groups work in sync.
tall structure
has an overall narrow span and more hierarchical levels
staff departments
include all those that provide specialized skills in support of line departments
New Contract Employer
-creative development opportunities -lateral career moves; incentive compensation -challenging assignments -information and resources; decision-making authority
New Contract Employee
-employability; personal responsibility -partner in business improvement -learning; skill development
Old Contract Employee
-job security -a cog in the machine -knowing
Traditionally Discriminated Groups
1. Age 2. Race 3. Gender 4. Pay Level 5. Disability 6. Lifestyle
3 parts to company strategy
1. Attract 2. Motivate 3. Maintain
human capital imitability
Skills and talents of associates cannot be copied by other organizations
Old Contract Employer
Standard training programs Traditional compensation package Routine jobs Limited information
Delegation
The assignment of new or additional responsibilities to a subordinate
Cognitive Diversity (diversity of thought)
The degree of difference in how one thinks or approaches solving problems
Human Resource Management
The process of managing human talent to achieve an organization's objectives
Family and Medical Leave Act (FMLA)
U.S act that provides employees with up to 12 weeks of unpaid leave to care for family members or because of a serious health condition of the employee.
Accountability
Willingness to take credit and blame for actions.
Perception
a cognitive process that enables us to interpret and understand our surroundings
Monoculture
a culture that accepts only one way of doing things and one set of values and beliefs
organization structure
a system of tasks, reporting relationships, and communication linkages
task force
a temporary group of employees responsible for bringing about a particular change
internship
a temporary paid or unpaid position that involves direct work experience in a career field
Stereotypes
a widely held but fixed and oversimplified image or idea of a particular type of person or thing.
glass ceiling
an invisible limit on women's climb up the occupational ladder
matrix structure
an organization combines functional and divisional chains of command in a grid so that there are two command structures-vertical and horizontal
training
an organization's planned efforts to help employees acquire job-related knowledge, skills, abilities, and behaviors, with the goal of applying these on the job
Inclusion
assuring a sense of belonging
Individual Behavior
attitudes, personality, perception, learning, and motivation
external attribution
attributing the cause of a person's behavior to an external event or situation in the environment
organic organization
authority is decentralized, there are fewer rules and procedures, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks
job description
summarizes what the holder of the job does and how and why he or she does it
"I don't know what to do. Last week my boss, Amy, told me that I couldn't go on the company ski trip because I was too fat. Can you believe that?" 1. Discrimination 2. Stereotypes 3. Ethnocentrism
1. Discrimination
Raul is a new manager. He can increase his employees' job satisfaction by: 1. Giving his employees more control over the way they do their work 2. Asking his employees to work faster 3. Setting easier goals for his employees 4. Holding his employees accountable for higher performance
1. Giving his employees more control over the way they do their work
If Denise wants to know how much the jobs in her gym are worth in comparison to one another, she should do a: 1. Job evaluation. 2. wage and salary survey. 3. job specification analysis. 4. job description analysis.
1. Job evaluation.
threat stress
Stress that is counterproductive Presenteeism - people go to work, but are too stressed to be productive
self-confident
feeling sure about yourself and your abilities
5 approaches to departmentalization
functional, divisional, matrix, team, virtual
flat structure
has a wide span, is horizontally dispersed, and has fewer hierarchical levels
Stress
how I feel about the MGMT 3000 Test
Human Resource Planning
identifying the numbers and types of employees the organization will require to meet its objectives
Gourd Supermarkets has an extensive training program for all new employees and then has all employees spend a day in customer service and workplace safety training each year. 1. Old Social Contract 2. New Social Contract
1. Old Social Contract
Jessica wants to know her job will be there for her year after year. 1. Old Social Contract 2. New Social Contract
1. Old Social Contract
Top 3 factors for maintaining competitive success
1. human capital 2. customer relationships 3. product and service innovation
Ardetta just finished getting her RN—BSN degree, and now she's working at the Anderson Regional Medical Center in Mississippi. During her training, Ardetta learned that only nurses should give medications, but in her hospital, nursing assistants will sometimes give drugs to a patient if instructed to do so by a doctor. Ardetta isn't sure exactly what she is expected to do, and she is experiencing: 1. role ambiguity. 2. interpersonal demands. 3. role conflict. 4. challenge stress.
1. role ambiguity.
A technology company is growing rapidly and needs to hire experienced developers and marketing professionals. The best people in these fields usually have jobs and need to be enticed to apply elsewhere. To identify individuals who are likely to be a good match, hiring managers should: 1. use social media platforms like LinkedIn to screen for people with the relevant experience at high-performing companies. 2. offer internships to college students getting degrees in computer science or marketing. 3. post job openings on job boards such as Monster where all kinds of positions at all kinds of companies are posted.
1. use social media platforms like LinkedIn to screen for people with the relevant experience at high-performing companies.
Equal Pay Act
1963 law that required both men and women to receive equal pay for equal work
As the hiring director, which of the following are effective in removing bias from the recruiting, interviewing, and hiring process? Check all that apply. 1. Final hiring decisions can be made individually as long as the manager has followed a set of criteria in evaluating the candidate 2. Make department managers aware that unconscious bias exists 3. Remind managers that their first or "gut" instinct is often the right choice 4. Final hiring decisions should be made by a hiring committee consisting of three or more department managers
2 and 4 are correct
Managers today are most likely to work on which of the following diversity issues? 1. Trying to make sure that they find tests that do not unfairly discriminate against African-Americans 2. Looking for ways to use the diverse skill sets brought the company by a wide variety of diverse employees 3. Trying to make sure that they have more than just a token presence of minority employees in their companies 4. Trying to make sure that their workforce reflects the racial makeup of the neighborhoods that surround them
2. Looking for ways to use the diverse skill sets brought the company by a wide variety of diverse employees
"Why don't women have the mechanical skills to take care of their own cars?" 1. Discrimination 2. Stereotypes 3. Ethnocentrism
2. Stereotypes
Sexual harassment in the workforce in an important concern ofeveryone in the workplace. Any incidence of sexual harassment is a violation of the: 1. Equal Pay Act 2. Title VII of the Civil Rights Act 3. Occupational Safety and Health Act 4. Family and Medial Leave Act
2. Title VII of the Civil Rights Act
The Clorox Company, well known for its diversity among its mid- and senior-level leaders, has 10 employee resource groups (ERGs) for employees with similar dimensions of diversity. The Asian ERG helped develop the idea for the company's Glad MatchWare brand. ERG groups at Clorox enable the company to: 1. enhance the breadth of understanding in leadership positions. 2. increase the quality of team problem solving
2. increase the quality of team problem solving
Patient Protection and Affordable Care Act
2010 legislation aimed at reducing the number of uninsured individuals and decreasing health care costs
The biomedical division needs to hire the best biomedical engineers in the world to be competitive in this global industry, and competition to attract talent is stiff. Many of the most innovative engineers work for startups. What would be the most appropriate HRM approach? 1. Contract with engineers on a temporary basis to avoid having to invest in their training and development. 2. Spend more time using LinkedIn and other sites to identify engineers at other companies and try to lure them away. 3. Acquire startups with talented employees and integrate these employees into the company's culture.
3. Acquire startups with talented employees and integrate these employees into the company's culture.
"I think the people in France have it right. Women here don't wear burqas, so if Muslim women are going to move here, they shouldn't wear burqas either." 1. Discrimination 2. Stereotypes 3. Ethnocentrism
3. Ethnocentrism
Bank of America's diversity and inclusion efforts include creating more than 200 Employee Networks. There are networks for women, blacks, Hispanics, LGBT, and intergenerational employees. These networks allow members to connect with others who have a similar dimension of diversity and helps employees to feel included, leading them to stay at Bank of America longer than one might expect. 1. Increased quality of team problem solving 2. Enhanced breadth of understanding in leadership positions 3. Reduced costs from turnover, absenteeism, and lawsuits
3. Reduced costs from turnover, absenteeism, and lawsuits
Monica recently got a promotion to a management role with greater scope and responsibility. She wants to be as effective as possible in her new job. Which of the following could help her improve her ability to manage her new subordinates? 1. Understanding that her management style has gotten her a promotion so she should not change anything 2. Updating her résumé as an exercise to reflect on her career path to date and what her next step should be 3. Reflecting on the effects of her past actions to evaluate how they affected herself and others 4. Taking an extension class in how to read a company's financial statements
3. Reflecting on the effects of her past actions to evaluate how they affected herself and others
The VP of human resources wants to make the case for hiring and promoting more female managers. She has heard about the "female advantage" and asks you, "How could this support my position?" 1. Because some women have the capacity to be seductive, they can climb the career ladder faster than equally qualified men. 2. Because girls tend to have few leadership opportunities in school, they are hungrier for power than men by the time they reach the workforce. 3. Women are inherently stronger contributors in small, more intimate organizations than in large, more impersonal corporations. 4. As workplaces become more collaborative, women's tendency to have high verbal skills and relationship skills can make them strong managers.
4. As workplaces become more collaborative, women's tendency to have high verbal skills and relationship skills can make them strong managers.
Maya is hoping to hire lifeguards to work at her community pools this summer. What is the first step she must take in this process? 1. Decide whether she will place ads in Craigslist, on Nextdoor, or at the local high school 2. Ask applicants to fill out an application form 3. Interview applicants for the job 4. Determine how many lifeguards she will need
4. Determine how many lifeguards she will need
People who have a strong internal locus of control do well: 1. In situations that require them to conform to the instructions and orders of another person 2. In jobs such as sales, where success depends on the actions of others 3. In situations that they cannot control 4. In jobs that link rewards to work outcomes
4. In jobs that link rewards to work outcomes
human capital value
Associates are capable of performing the basic work of the organization
Your cousins differ in their __________ . John thinks that grandparents should have the most say in the family and parents should obey them and children should obey their parents; Johanna thinks that everyone in the family should have equal say in decisions and respect each other's different choices.
Authoritarianism
"Jennifer, a cafeteria worker, often forgets to put the cheese on sandwiches because she is easily distracted and does not focus on the task at hand," is an example of __________
Internal Attribution
Nadiya, your classmate, is struggling to keep up with class. Last week, she told you that she even thought about cheating on a test. If the professor catches Nadiya, the professor is likely to believe that Nadiya is cheating due to an __________ cause, such as __________. The professor's perception is being influenced by the __________ .
Internal; Her Dishonesty; Fundamental Attribution Error
Chester, a salesperson, has high __________ because he is sure he can exceed all his sales goals this year.
Self Efficacy
Decentralization
Degree to which decision-making authority is given to lower levels in an organization's hierarchy.
division of labor
Division of work into a number of separate tasks to be performed by different workers
You apply for a job and are invited to take a __________ test. This questionnaire asks about your beliefs, attitudes, and work habits to determine your interests and motivations.
Personality
Which of the following interview questions are illegal? Check all that apply. 1. From which university did you get your degree? 2. How many children do you have? 3. What days do you normally take off for religious purposes? 4. What year did you graduate from high school?
Question 1 is the only legal question
Airbnb, Bain and Company, and Guidewire ranked one, two, and three, respectively, on Glassdoor's 2016 Employees' Choice Awards list as the best large companies to work for. A firm that seeks to be recognized as a great place to work is building its _______________
employer brand
Attributions
inferences about the causes of people's behaviors
employment tests
legally considered to consist of any procedure used in the employment selection decision process, even application forms, interviews, and educational requirements
grit
passion and perseverance in the pursuit of long-term goals
functional structure
people with similar occupational specialties are put together in formal groups
Pay for Performance (P4P)
performance-oriented incentives for hospitals and physicians to improve the quality of patient healthcare
behavioral questions
questions designed to determine if an applicant has the necessary traits for a job
Conscientiousness
the care a person gives to organization and thoughtfulness of others; dependability
organizational commitment
the degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization
diversity dividend
the financial benefit of improved performance resulting from a diverse workforce
internal attribution
the inference that a person is behaving in a certain way because of something about the person, such as attitude, character, or personality
chain of command
the line of authority that moves from the top of a hierarchy to the lowest level
resilience
the personal strength that helps most people cope with stress and recover from adversity and even trauma
emotional contagion
the process by which emotions are transferred from one person to another
background check
the process of verifying certain information provided by a job applicant
staff authority
the right to advise, but not command, others who are not subordinates in the chain of command
human capital
the skills and knowledge gained by a worker through education and experience
human capital rareness
the skills and talents of an organization's people that are unique in the industry
responsibility
the state or fact of having a duty to deal with something or of having control over someone.
fundamental attribution error
the tendency for observers, when analyzing another's behavior, to underestimate the impact of the external attributes and to overestimate the impact of internal attributes
self-serving bias
the tendency for people to take personal credit for success but blame failure on external factors
halo effect
the tendency to draw a general impression about an individual on the basis of a single characteristic
Discrimination
unjustifiable negative behavior toward a group and its members based on preconceived notions
Virtual Recruiting
using social media's video and chat features, virtual job fairs, and recruitment software to identify desired candidates