Managing and Troubleshooting PC's Quiz's

Which of these would you expect to find in a BIOS configuration?

Boot device order

Your customer Joe has dropped off his laptop at your repair desk. A message taped to the laptop states: "Doesn't work." Which of these would be the best next step?

Call the customer and ask for more information about the problem

Which of these best describes the control and integrity of evidence as it moves from person to person?

Chain of custody

Which Windows 8 feature did Microsoft not include in Windows 10?

Charms bar

Which of these would be the best way to troubleshoot startup errors on a motherboard?

Connect to an expansion slot with a POST test card

Which of the following are the default libraries in Windows 7-based systems?

Documents, Music, Pictures, and Videos

The Windows Vista Sidebar comes with a number of individual functions that can be enabled and disabled such as CPU meters, Time, Calendars, etc. What are these individual functions called?

Gadgets

On a CPU, which of the following cache levels is the smallest?

L1

You are designing a computer that will fit into a small area inside of a vehicle. Which of these motherboard types would be the best choice for this system?

Mini-ITX

When you connect an external USB drive and start your computer, it tries to boot from the drive and gives an error message. How can you prevent the USB drive from booting?

Modify the BIOS to boot from the internal hard drive

A user is experiencing slow performance with her computer. A technician suspects the computer has a virus and runs anti-virus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform next?

Re-establish a new theory or escalate

Which memory form-factor includes 200 pin and 204 pin versions?

SO-DIMM

What kind of memory is commonly used in processor caches?

SRAM

Each time you turn on your computer, you get a message that the BIOS configuration has been set to he defaults and must be reconfigured. Which of these would be the most likely reason for this message?

The BIOS battery is no longer charged

Electrostatic discharge occurs between?

Two objects that have dissimilar electric potential.

Which of the following is a well-known Linux distribution?

Ubuntu

What is the default Ubuntu Desktop Environment?

Unity

When speaking to a customer:

Use clear, direct statements.

Which of these would be true of a SO-DIMM?

Usually found in a mobile device

Which of these would commonly be tested during POST? Select all that apply.

Video adapter Keyboard connection

What of these features are enabled when AMD-V is available?

Virtualization

Which of these socket types would you associate with an Intel CPU? Pick two.

2011 775

What is the "DDRXXX" rating for PC3200?

400MHz

Which of these throughput speeds would you expect to see on a single direction of a PCI Express v2.x lane?

500 MB/s

Tiara installs three DDR3 memory modules into a system. They are rated individually as 1066 MHz, 800 MHz, and 533MHz. What is the speed they will operate?

533 MHz

What size data path would you expect to find on a dual inline memory module?

64 bits

What is the definition of drive or disk thrashing?

A lack of available physical memory causing an excessive use of virtual memory.

You come to a job site to fix a printer, and it's a very busy office. Before you do anything else, you should:

Ask if you can start the job.

You are on-site. While working on the client's PC, you notice a red folder with the words "Classified, do not look" on the cover. What should you do?

Ask the client to remove the folder and then work on the PC

What software is responsible for starting your computer when power is applied?

BIOS

Which of these security technology restricts users from making any changes to their hardware configuration?

BIOS security

32-bit programs are installed into which folder by default in a 64-bit edition of Windows?

C:\Program Files (x86)

Kyrie is working on a Windows Vista computer. He has just saved his new Microsoft Word document into his Documents folder. He now wants to copy that file to his flash drive, but doesn't know where to go in order to copy it. Guide him to the correct path.

C:\Users\Kyrie\Documents

The user, Mike, has downloaded files with his Web browser. Where will they be stored by default?

C:\Users\Mike\Downloads

Which of these would be recommended options before performing a BIOS upgrade? Select all that apply.

Connect to a reliable power source Check the BIOS release notes for any OS prerequisites

You've been assigned a support ticket that very urgently requests a laptop repair, but there are already many open support tickets ahead of this request. You also don't recognize the name associated with the ticket. Which of these choices would be the best path to take?

Contact the end-user and determine the urgency of the repair

What kind of conditions promote ESD?

Cool, dry air

Louis is given a failing memory module with 184 pins and needs to order a replacement. What type of memory module will he need to purchase?

DDR

You have some memory marked PC2-6400. What DDR2 speed would match this memory?

DDR2-800

You have just purchased some DDR3 memory that has a module name of PC3-12800. What DDR3 speed would be compatible with this memory?

DDR3-1600

Which of these features would not be commonly found in a BIOS?

Disk partitioning options

A technician is using the troubleshooting theory to help resolve a problem that is occurring with a client's machine. The technician has verified system functionally. Which of the following is the next step in the troubleshooting theory?

Document findings, actions, and outcomes

Which of these memory types are designed to detect errors? Pick two.

ECC Parity

After walking across a carpet, you pick up a known good stick of RAM and install it. When you try to boot the machine, you find the RAM no longer works. What it the most likely cause?

ESD

A user's video card is starting to show random colors on the screen. Before replacing the card, which of the following troubleshooting steps should you do?

Establish a theory of probable cause

A user calls the help desk because an important presentation folder is missing from the desktop of his system. The user is certain the folder was there the previous day. The technician views the properties of the parent folder, and confirms a back up listed on the "Prior Versions" tab. According to the theory of troubleshooting, which of the following is the technician's NEXT step?

Establish a theory of probable cause.

Which of the following could be considered a best practice in IT?

Following up with a customer to verify satisfaction

One of your customers has brought you a laptop that is experiencing a problem during the boot process. Which of these options would be the best path to resolve this issue

Have the customer explain the problem with as much detail as possible, and then repeat your understanding of the issue back to the customer for verification.

Which of these cooling methods dissipate heat from a processor using thermal conduction?

Heat sink

Which of these technologies is the most common choice to cool individual motherboard chips?

Heat sinks

What is the purpose of a CPU cache?

Holds data, instructions, or results for fast retrieval

Which of the following is an example of an open-ended question?

How may I help you?

What is it called when logical cores appear as real physical cores to an operating system?

Hyperthreading

Which of the following is not an important communication skill?

Increase efficiency through the use of acronyms

Using lots of jargon makes you sound?

Insecure

In which of these would you often find a graphics processing unit on modern computer systems?

Integrated into the primary CPU

Your grandmother's computer is overheating after 30 minutes of use. Which of the following is the most likely cause?

Internal dust buildup

You are a technician at a call center. You receive a call from customer complaining about a hard drive problem. What is the first thing you should do?

Introduce yourself, then identify the user and the problem.

Why is SDRAM faster than regular DRAM?

It runs synchronously with the system clock.

Which type of cache memory is shared by all cores of a CPU?

L3

Which of these sockets has pins and is paired with a CPU that does not have any pins?

LGA

Which of these would be the best method of minimizing electrostatic discharge?

Maintain a humidity level over 60%

You've just received a computer from a remote office via next-day air delivery, and the PC appears to be in perfect shape. However, when starting the computer it beeps a few times and shows a black screen. You check the manual and find that the beep code refers to a problem with the CPU. Which of these would be the best next step?

Make sure the CPU is seated securely

You have a number of old computers and laptops that are too old to repair, so you've decided to dispose of everything. What source of information can provide you with the details about the disposal process?

Material Safety Data Sheets

Peter's computer at the bakery keeps overheating. What should he do until he can install a water-cooling system?

Move the computer to a cooler room.

What memory configuration increases throughput when more than one memory module is installed?

Multi-channel memory

Why is the use of a wrist strap or floor mat important when working with computer components?

Normalizes the electrical potential between the technician and the components, minimizing the chances of static electricity discharge

Where is the system tray located in Windows?

On the far right end of the Taskbar

What CPU technology is designed to speed processing time by temporarily storing data, instructions, and/or results?

On-chip cache

What is the bandwidth of a DDR SDRAM memory module that operates at 200 MHZ with a DDR-400 rating?

PC-3200

The PCI Express bus architecture sounds similar to the PCI bus architecture. What is the primary architectural difference between PCI and PCI Express?

PCI is a parallel bus architecture and PCI Express is a serial bus architecture

What kind of processor fits into Socket AM3?

PGA

Which of these would best describe socket FM1? Pick two.

PGA-ZIF package Supports AMD CPUs

What type of memory can identify an error but not correct the issue?

Parity

What is one of the fundamental characteristics of parity memory?

Parity memory uses an additional bit to identify errors

You need to install a high-end video capture adapter into a desktop computer. What kind of adapter card interface would be most appropriate for this purpose?

Peripheral Component Interconnect Express

What kind of CPU package fits into a Socket FM1?

Pin grid array

The inside of your computer is very dusty, and you've decided to clean the inside of the computer case. What is the first thing you should do?

Power off the computer and disconnect the power source

Which of these components would normally NOT connect directly to the Southbridge?

RAM

One of your customers has shown up at your desk with his broken computer, and he's visibly upset and quite vocal about the problem he's having. He's also asking for a very specific repair that doesn't appear to have any relationship to his issue. What's the best way to handle this difficult situation?

Repeat your understanding of the issue to the customer and provide an estimate and follow-up time

Which of the following paths would open Administrative Tools in Windows 8.1?

Right-click the Start button and select Administrative Tools from the context menu.

You need to upgrade the memory in your laptop computer. Which of these memory options would be the most appropriate choice?

SO-DIMM

What memory type is often used as L1 cache memory?

SRAM

Which motherboard chipset commonly connects to USB ports?

Southbridge

Which part of the PC architecture commonly manages the control of keyboards, USB interfaces, and hard drive controllers?

Southbridge

What Mac OS X feature is essentially multiple desktops?

Spaces

You have recently upgraded the CPU in one of your servers, including a heat sink and a CPU fan. Unfortunately, the temperature of the CPU is getting very hot during normal operation. Which of these is most likely the cause of this overheating?

The amount of thermal paste is insufficient

What is the main difference between your CPU's clock speed and the bus speed?

The clock speed is the internal speed of the CPU, while the bus speed is the speed of your system.

Which of these would be the best fit for ECC memory?

The computer is a database server that provides services for hundreds of simultaneous users

Which of these are a common characteristic of an LGA socket?

The pins are on the motherboard

Your computer is beginning to experience a new issue where it abruptly shuts down after less than an hour of heavy utilization. You also notice that something is loose and bouncing around inside of the PC's desktop case when it's moved. What is the most likely cause of this shutdown problem?

The processor's heat sink has detached from the CPU

You've just installed a new motherboard, but you notice that the speaker isn't providing the normal beeping noise when you start the computer. What is the most likely cause of this issue?

The speaker connector on the motherboard is improperly installed

A broken fan can cause ________________damage to the CPU.

Thermal

Which of the following is the very first layer in transferring heat away from the CPU?

Thermal paste

Tamika walks into the accounting department and walks into a mess! User A can't access the Internet, User B has forgotten her password, User C's system is overheating to the point of smoking and the administrator is worried there might be a virus on all the systems. Whose system should she address first?

User C

The technician on call has just finished working on a PC by creating a plan of action and implementing a solution. What is his next step according to the troubleshooting theory?

Verify with the customer that the issue is resolved and the system works

According to the CompTlA A+ troubleshooting methodology, at what point during the troubleshooting process should you back up the computer?

When identifying the problem.

One of your associates has told you that he's added a supervisor password to the BIOS of every computer in the organization. What does the addition of this BIOS password mean?

You can't make changes to the BIOS configuration without the password

James wants to install his Intel CPU into his new motherboard. Which socket is he going to install the CPU into?

1156

You've been asked to work on an urgent computer repair while the user is at lunch. When you arrive, you notice paperwork on the desk that may contain private information about your customers. Which of these would be the best next step?

Ask an associate in the department for some assistance