MANAGING HUMAN RESOURCE SYSTEMS: Chapter 11 Quiz

_________ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

training

Background checks can be used to verify the truthfulness and accuracy of information that applicants provide about themselves.

true

Human resource management (HRM) is the process of finding, developing, and keeping the right people for the company.

true

In legal terms, intentional discrimination by an employer is identified as adverse impact while unintentional discrimination is called disparate treatment.

true

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

true

Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.

true

Piecework, sales commission, profit sharing, employee stock ownership plans, and stock options are common pay- variability options.

true

The only time gender, age, religion, etc. can be used to make employment decisions is when they are considered a bona fide occupational qualification (BFOQ).

true

The _______ is a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than a specified level of the selection rate for a nonprotected group.

80% rule

Which of the following statements about federal employment law is true?

All federal laws are administered by the Department of Labor.

__________ is the loss of high-performing employees who voluntarily choose to leave a company.

dysfunctional turnover

Dysfunctional turnover is the loss of high-performing employees due to unplanned downsizing.

false

Which of the following is one of the ways in which training can be evaluated?

all of these

___________ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants.

background check

To minimize the problems inherent in firing employees, managers should do which of the following?

before firing employees, managers should give them a chance to improve

___________ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

disparate treatment

Bona fide occupational qualifications would be most likely included in a(n) .

job description

Which of the following statements about sexual harassment is true?

sexual harassment can occur between people of the same sex

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of ____.

a hostile work environment

To which of the following aspects of the human resource management process does U.S. Federal employment law apply?

all of the above

The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of .

bona fide occupational qualifications (BFOQ)

Which of the following is an internal recruiting method?

career paths

The term ______ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

compensation

Darlene Jespersen worked in a sports bar. She was an outstanding employee, but she didn't wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Jespersen contended that it was an example of _____ because male employees did not have to wear makeup.

disparate treatment

To ensure that sexual harassment laws are followed and not violated, companies should .

do all of the above

Employee turnover is always bad for an organization.

false

In setting their pay structures, companies use a procedure known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

false

Once a company finishes the downsizing process, it should never need to downsize again.

false

The hostile work environment form of sexual harassment occurs when employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to being sexually harassed.

false

Training does not provide opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

false

Which of the following questions is deemed acceptable (i.e., "legal") for employers to ask applicants during the selection process?

have you ever been convicted of a crime?

Which of the following is an example of an objective performance measure?

input/output measures

A _________ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

job analysis

One of the reasons items manufactured in Southeast Asia are imported into the United States less expensively is that workers are paid a small amount of money for each item produced. The manufacturers operating in Southeast Asia use what type of pay plan?

piecework

From a legal perspective, there are two kinds of sexual harassment. They are .

quid pro quo and hostile work environment

_________ is the process of gathering information about job applicants to decide who should be offered a job.

selection

When a CEO opened the nationwide sales force meeting with a crude sexually explicit joke it was an example of ____.

sexual harassment

Aptitude tests are also called ___.

specific ability test