MANAGING IT MIS250 FINAL STUDY GUIDE

​Realtree, Inc. is in the process of launching a knowledge management system and needs to capture tacit knowledge from experienced employees that has been never documented. Which of the following approaches should Realtree use to get employees to share acquired​ information?

Offering monetary awards and public recognition

Which of the following is part of the XML family of standards that is used to describe online resources and their properties for the semantic​ web?

Resource description framework

Greystone Properties has learned that one of its property managers is collecting and downloading confidential data about apartment residents. According to the​ company's incidence response​ plan, which of the following actions should Greystone follow to best contain any damage caused by the information security​ threat?

Restrict systems access

Information privacy is most difficult to achieve under which of the following​ circumstances?

When information is stored on highly interconnected systems

Which of the following statements about​ e-learning methods is​ FALSE?

​College-based e-learning systems lack​ wikis, blogs, and other collaborative tools due to their lack of validity.

Which of the following factors provides an understanding of why computing resources today are more available than in previous​ decades?

​Moore's law

Which type of network treats all processors equally and allows sharing of printers and files without the use of a central​ server?

​Peer-to-peer

Alibaba.com is a retailer of unique gifts that are sourced from many countries. When the company needs to restock​ inventory, they compare​ suppliers' prices and payment terms from suppliers in many different countries. Alibaba.com is using​ a(n) ________ marketplace to conduct transactions via the Internet.

B2B

Amy Neff wishes to enroll for​ Hotmail's free email service. Which of the following would BEST help Hotmail establish that Amy is not a software​ bot?

Entering a sequence of letters and numbers from an image

Which ethical framework judges the morality of actions based on how well the actions adhere to broadly accepted rules regardless of actual​ consequences?

Natural laws and rights

Blackhawk Security​ Systems, Inc. is a government contractor that handles highly sensitive information for overseas military operations. Which of the following security controls is the company most likely to implement to ensure the safety of its​ high-level sensitive​ data?

Prohibiting the downloading of data to USB drives

Wells Fargo Bank is considering a new software tool that will help bank executives collaborate synchronously and facilitate online meetings with their branch office via the Internet. Which of the following would meet the​ company's needs?

Web conferencing

Sloan Academy is preparing a presentation about quality in online course design and wants to make the information available online to a large number of participants with asynchronous interaction. Which of the following would be most appropriate for Sloan​ Academy?

Webcasting

Devon Degosta is planning the​ organization's database. The model Devon is developing to identify what kind of information is​ needed, what entities will be​ created, and how they are related to one another is called​ a(n) ________.

data model

The confusion created by​ ________ makes it difficult for companies to create customer relationship​ management, supply chain​ management, or enterprise systems that integrate data from different sources.

data redundancy

An electronic bridge between partner companies in a supply chain that is used to transmit​ real-time information about​ orders, inventories,​ invoices, and other data is known as​ a(n) ________.

electronic data interchange

At a conference of music​ professors, users were instructed to use the​ #musicedu symbol to preface their comments about the conference topics on Twitter so other attendees could easily locate information. This is an example of using​ a(n) ________.

hashtag

Hibbett Sports offers a reward card that gives customers coupons and incentives for store purchases that they can redeem for additional merchandise. This is an example of a​ ________.

loyalty program

Rail Europe is a company that promotes and sells European train travel tickets in the North American market. The company was not achieving good results from its​ website, and visitors rarely stayed on the website long or purchased a ticket. To increase the​ ________ of its​ website, the company added more​ travel-related advice, interactive​ maps, and other content to its website.

time spent on site

What are RFID tags typically used​ for?

Tracking shipments of physical goods

PAWs Humane Society is a private​ Columbus-based nonprofit organization that fosters and places orphaned cats and dogs. It has decided to create a social networking forum to provide information on the pets that are available to adopt. While selecting a domain​ name, which of the following​ top-level domains would best suit their​ goals?

.org

Knowledge management is a broad term used by​ organizations, academic​ institutions, and governments to describe which of the​ following?

A set of strategies and practices organizations use to become more systematic about managing intellectual capital

The Zip Right In convenience store recently upgraded its stores with new paint and lighting. The customer checkout​ system, however, was still slow and inefficient. What is the most likely consequence of this​ situation?

A negative impact on the customer relationship

Government funding for​ technology-based innovation is often the only source of funding available for​ high-risk projects that private investors may avoid. For which of the following projects is government funding most​ critical?

A research project on hybrid oil

Dow Chemical launched a social​ "alumni" network to tap the knowledge and skills of its​ retirees, employees on maternity​ leave, and others no longer working at the company by using an internal social network. Which of the following is one of the driving forces behind the increasing use of social networks by​ organizations?

A shortage of skills and organizational knowledge as baby boomers retire

Joe​ Roberts, a senior at Georgia State​ College, is the group leader for an important class project. Group members have difficult schedules to​ coordinate, so Joe decides to conduct most meetings in a virtual environment. Joe knows that to compensate for the weak norms common in virtual​ teams, he must make group expectations very clear. Which of the following would best help Joe clarify​ expectations?

A team charter

Best Buy is expanding its retail outlets to include smaller​ kiosk-type stores that will be located inside malls. They are recruiting a number of​ young, tech-savvy employees to work at the kiosks. The company wants to create knowledge storehouses that employees can edit as​ needed, adding contributions from their own personal experiences with products or updating existing information. Which of the following can the company use to help it organize​ how-to guides and create a substantial base of knowledge for its new​ employees?

A wiki

Which of the following best describes change​ management?

An approach to the transition employees make as they switch from existing work processes to new ones

GenXTech is a growing company that develops gaming applications for military simulations and commercial clients. As part of its annual strategic planning​ process, GenXTech is analyzing its current situation and where it should head to achieve its mission. Its focus is on business strategy and the technology infrastructure required to achieve it. What is GenXTech​ creating?

An enterprise architecture

Which of the following illustrates the use of a sequential​ architecture?

An online counseling website requires a visitor to enter certain information on the home​ page, which then leads the visitor to a subsequent​ page, until the visitor is matched with a suitable counselor.

Christy works as an executive assistant to the president of Wykoff Industries. She spends the majority of her time answering​ emails, composing​ letters, and preparing estimates. What type of software is Christy using to complete the tasks in her​ job?

Application

In the music​ industry, why were innovations like​ Apple's iTunes considered to be disruptive​ innovations?

Because these innovations had a negative effect on existing competitors in the music industry

Which of the following activities would you perform to measure and compare your business processes to similar processes of other companies within your​ industry?

Benchmarking

​iTicket, an online​ event-ticketing site, recently discovered that most of its good seats for a widely anticipated concert were preemptively booked in bulk by brokers. This action resulted in a shortage of tickets that the public could have bought themselves. Which of the following most likely enabled the brokers to book tickets in such large​ numbers?

Bots

Kyle Albright is a database administrator at Regions Bank in Atlanta. He is currently working on problems of information overload on the​ bank's operational systems. Which of the following actions would BEST help Kyle to speed up the systems and prevent information​ overload?

Building a data warehouse optimized for complex queries

BusinessUSA.com allows​ small-scale producers to post information about their products on the​ site, and prospective buyers compare the prices and features of the competing products before purchasing them. Which of the following types of​ e-marketplaces is BusinessUSA.com a member​ of?

Business to consumer​ (B2C)

How can human resources professionals use information systems to increase efficiency and​ effectiveness?

By creating online training manuals and​ e-learning modules for employees

When Stan​ Copelan, a staff accountant at a large brokerage​ firm, decided he had had enough of seeing customers lose their life savings from corruption in his​ company, he posted information on a blog about the​ company's unethical business practices. The company fired​ Stan, which resulted in the blogging community reposting information about the corruption and damaging the​ company's reputation. In what way did ICT play a role in this​ situation?

By providing a viral reach that amplified the effects of the corruption

Software products such as Microsoft​ Office, Quicken, Adobe​ Premiere, and Eudora Pro are also called​ ________.

COTS

NOAA.org is a website that allows visitors to search an extensive knowledge database for information about hurricanes and other extreme weather events. It contains frequently asked questions and is continually updated as new information becomes available. Which step of the knowledge management process has NOAA successfully accomplished by developing its massive searchable​ database?

Capturing knowledge

Which of the following is responsible for overseeing an​ organization's information systems and ensuring that information systems support the organizational​ strategy?

Chief Information Officer​ (CIO)

Which of the following​ real-life functions does an intelligent agent​ perform?

Classifying and indexing web pages for search engines

Travels by​ Donna, a travel agency in​ Georgia, recently created a website to attract travel clientele for the company. It is vital that the company be able to track the time that visitors spend on each page to understand the destinations and offers that interest potential customers. Which of the following will BEST help the company understand customer behavior patterns as well as the URL the visitor just​ left?

Clickstream data

Which of the following enables users to access software applications and information systems remotely over the​ Internet, rather than locally on an individual PC or from servers in the​ organization's data​ center?

Cloud computing

When aggregate or summarized information is in agreement with detailed​ information, it has which characteristic of​ high-quality information?

Consistency

Ryan​ Carrick, an application programmer for Total​ Systems, works at home two days a​ week, but interacts with his project team​ online, exchanging emails and IM throughout the day. When Ryan takes a break for​ lunch, what can he use to let his team know he will be unavailable for an​ hour?

Context indicator

James Key is a corporate trainer at Regions Bank in Atlanta. The bank is developing a new business intelligence department and will using​ web-based analytics to track customer use of online banking services and other functions available on the company website. James is designing a course for employees to teach them about​ web-based analytics. Which of the following strategies should James use to engage employees and help them understand and apply the concepts of​ web-based analytics?

Create a company blog to highlight how course topics apply to current events in the company

Which of the following actions would strengthen the security of a​ password?

Creating a password with symbols and mixed cases

Amazon.com offers customers customized recommendations based on previous purchases. Which of the following does this​ illustrate?

Customer relationship management system

The collection and analysis of vast amounts of customer data that enable companies to target market their products to specific customers has created concerns about the use and misuse of customer information. Which of the following is NOT a reason for the increase in the use of​ "Big Data" by​ companies?

Customers have complete knowledge about the data that is collected about them.

Why do data ownership issues often arise in the​ workplace?

Data is shared by all the stakeholders in the organization.

Which of the following is a type of intelligence gathering that uses statistical techniques to explore records in a data​ warehouse, hunting for hidden patterns and relationships that are undetectable in routine​ reports?

Data mining

A wireless provider is currently offering customers who buy a new iPhone with a​ two-year contract a special package that includes a leather​ case, extra car​ charger, and earphones. In terms of​ Porter's Five​ Forces, what is this company trying to do with this special​ promotion?

Decrease buyer power

Dan Womack is an internal auditor who specializes in risk management audits for an​ organization's data assets. He has been hired by Wachovia Bank to perform a formal risk assessment for the company. Which of the following steps should Dan undertake first in order to assess the​ firm's readiness to face any potential security​ breaches?

Determining which information assets need protection

The International Accounting Standards Board​ (IASB) plays an important role in global trade and investment by doing which of the​ following?

Developing and promoting a single worldwide set of financial reporting standards

Which of the following is NOT a function of the Web Accessibility Initiative​ (WAI)?

Developing free assistive technology products and services

June Bug​ Books, an​ e-publisher of rare and​ out-of-print books, uses an information system that administers the way its customers access online publications of digitized books. The system assigns each customer with a unique​ ID, maintains records of the books purchased by​ customers, encrypts electronic documents for​ transmission, and includes options to order hard copies of electronic documents. Which of the following terms describes the technology used in this​ case?

Digital rights management

The office manager for Freeman and Associates is concerned that subcontractors are billing the company twice for work that is performed. Which of the following reports would help the manager identify fraudulent​ transactions?

Exception report

Audrey Tillman is head of HR for a large​ Chicago-based real estate and property management firm with offices located throughout the northeast. She is trying to identify a potential candidate in the company to manage a complex new property the company was recently hired to manage. The position requires extensive expertise in the field and experience working with executives. Which of the following tools would help Audrey identify the best candidate for the​ position?

Expert locator tool

Fine​ & Funky is a new​ e-commerce website that sells home decorating items and offers online decorating services. It wants to build loyalty and trust among its target market​ group, which are women aged 35

Favorable endorsements from​ customers' peers

A newly opened real estate​ office, Flournoy​ & Calhoun​ Realtors, in Atlanta decides to create a small website that provides an overview of the​ company, its​ mission, the contact information and address of the​ firm, and a list of properties for sale. Which of the following information architectures would be most suitable for this​ website?

Flat website architecture

In the highly competitive cell phone​ market, BlackBerry has positioned its smartphone by focusing its product on the needs of government and corporate business users. Which of​ Porter's three basic strategies is BlackBerry pursuing with its​ smartphone?

Focused niche strategy

The business analysts at Blue​ Bell, a brand of ice​ cream, recently were asked to assess revenue generated over the past five years to observe seasonal and historical trends. After extensive​ analysis, they arrive at the conclusion that the sales were highest during the months of July and​ August, the summer months in the​ country, and an​ all-time low during​ January, the peak of winter. Which of the following tools would have BEST helped them arrive at this​ conclusion?

Forecasting

Navteq is a company that creates digital maps for navigation devices in cars and​ boats, as well as for walkers and bikers. The technology Navteq uses to create the digital maps is known as​ ________.

GPS

Which of the following is a ​web-based e-mail service that was built from the ground up to work within the browser rather than with client software installed on a​ computer?

Gmail

Robert works for CHS Computer​ Specialists, which focuses on helping small business owners fix their company computers. Robert works primarily on PC components such as hard​ drives, DVDs, and monitors. Which of the following does Robert focus on​ repairing?

Hardware

ETX Enterprises offers Software as a Service​ (SaaS) to companies that lack​ in-house IT departments. Which of the following describes​ SaaS?

Hosting and managing access to software applications delivered over the Internet on a subscription basis

Professor Dunlap is developing a new online course called​ "The History of​ Religion." Which of the following factors should he take into account as he develops his online​ course?

How students interact in a virtual classroom environment

​Chick-fil-A is opening a new store in​ Sacramento, California, that will be run by a new franchise owner. The company has asked Josh​ Carter, a manager with more than ten years with the​ company, to help open the store and teach the new owner how to run the business. What type of intellectual capital is​ Chick-fil-A leveraging by sending Josh to help open the new​ store?

Human capital

Progressive Insurance recently deployed Salesforce.com for its sales​ agents; it provides​ real-time web-accessible metrics showing the number of new accounts for each​ rep, and it automatically sends​ e-mails to the whole organization to recognize and congratulate the top performers. This approach is based on which of the​ following?

Human motivation

Which of the following statements about Internet Mail Access Protocol​ (IMAP) is​ TRUE?

IMAP maintains emails on a server instead of on a single machine.

Which of the following is NOT one of the criteria commonly used to determine the value of an IT​ project?

Improvement in customer satisfaction level

Jamal uses Endnote software to create and format the bibliography for his research paper. Jamal is using information systems to do which of the​ following?

Increase his personal productivity

Iron Bank Coffee has three retail​ stores, each operating independently with their own database of customers and products. The​ owner, Richard​ Smith, has decided to consolidate the databases of the three stores into a single database. Which of the following is NOT a benefit Mr. Smith will realize by consolidating the​ databases?

Increases the number of customers for the coffee shops

Which one of the following statements is NOT an amplification effect of information​ systems?

Information stored in the cloud can be easily hacked and stolen by anyone.

​AFLAC, Inc. recently implemented a company policy that all new IT projects must be coordinated and approved by the project management office. Which of the following endeavors would this new policy apply​ to?

Installing a wireless network in a branch office

Which of the following is the primary function of unified​ communications?

Integrating multiple applications and communications channels into a single interface

Freeman and Associates is a​ medium-sized construction company specializing in​ high-end custom homes. The bookkeeper handles all​ orders, approvals,​ invoices, and payments manually. Which of the following will help the company implement a more streamlined and faster approval system for its financial​ activities?

Integrating the modules in the financial system

Innovative​ Solutions, a patent law​ firm, provides client services such as drafting​ patents, filing patent​ applications, and managing intellectual property rights. The company is planning to build an electronic database of the patent applications it has filed for its clients over the years.​ However, most of its clients are not​ tech-savvy and often rely on handwritten notes for their reference. Which of the following software tools would enable the company to convert the large number of​ paper-based notes from its clients into electronic records that can be easily searched and​ referenced?

Intelligent character recognition

HR​ Solutions, Inc. provides human resource technology solutions to companies that are seeking ways to reduce costs and improve efficiencies in their operations. Which one of the following functions is NOT a human resource function that would benefit from a​ technology-based solution?

Interviewing potential job candidates

Which of the following functions does a firewall​ perform?

It defines which IP addresses or domains should be blocked.

The indie​ band, Whiskey​ Bent, buys a​ URL, www.​ WhiskeyBent.com, for its​ website, which has a​ unique, numerical IP address assigned to it. After a​ year, they move their website to a new server with a different IP address. In this situation what happens to the URL of their​ website?

It remains the same.

The executive team at​ AFLAC, Inc. wants to encourage more productive brainstorming in its product development meetings. Several employees have complained that their opinions are not captured in the minutes of the meetings and that certain individuals dominate the discussions. It has decided to begin using a new group decision support system to facilitate the process. What is one of the key advantages AFLAC will realize using group decision support​ systems?

It will allow users to express independent viewpoints that may differ from those of others in the group.

The Blue Door is a new​ high-end clothing store catering to college students in a small southern city. It recently launched a new line of accessories with the college logo imprinted. The company has set up a Google Ad account to deliver the link to its website as the top search result to Internet users when they search for words such as​ "scarves" and​ "collegiate accessories." Which of the following does this situation​ illustrate?

Keyword advertising

Abercrombie Financial Consultants is planning to install a network in its office so employees can work together on client files and​ documents, manage tax​ records, access the​ Internet, and share the​ company's new​ printer/copier. The company wants to have control over which employees have access to​ files, so it will need to have a central server. Which type of network would be most appropriate for​ Abercrombie?

LAN

The Acme​ Company's payroll office maintains its employee pay records within its own computer​ files, each containing information that is required for processing monthly payroll checks. A separate area of the company handles employee benefits with its own computer system and employee records. Acme Company is limited to comparing and analyzing employee information in these files for which of the following​ reasons?

Lack of data integration

Which of the following businesses is an example of where rivalry among existing competitors is strong and buyers have​ power?

Lawn care business

According to Michael​ Porter, companies should pick one of the three basic strategies and stick with it. Walmart has followed this theory by focusing its strategy on dominating a broad market. Which strategy is Walmart​ following?

Low cost leadership

The head of information security for TIC Credit Union recently suggested that the company increase the level of online surveillance of employees to reduce the risks of employee theft and violations of customer privacy laws. Which of the following negative impacts should the bank president be concerned about regarding the​ recommendation?

Lowered productivity of employees

Lynn Brown is a contract underwriter who does freelance work for a local insurance company. Her desktop computer has been infected with a software program that installed itself without her knowledge. The program monitors the websites she visits and her​ e-mail communications. Data gathered from the monitoring activity is sent to a remotely placed hacker. Which of the following threats most likely has infected​ Lynn's computer?

Malware

Which of the following disciplines studies how​ people, technology,​ processes, and data work​ together, and is also used to describe a type of information system that supports decision making by​ supervisors?

Management information systems

Paula Watkins was surprised when a job position that she interviewed for and felt sure she had never materialized. She later heard that the company had conducted a search of her social networking profile that made them reconsider hiring her for the position. What should Paula have considered prior to applying for a new​ job?

Managing her online impression

James Coburn is a business analyst at​ Dillard's, a​ high-end retail store. James is preparing a report to assess customer data to understand the buying patterns of customers when they purchase multiple items. Which of the following will BEST help James analyze the purchasing habits of customers who bought rain boots along with​ umbrellas, ties along with​ shirts, and hair clips along with headbands among other related​ products?

Market basket analysis

Tom Tebeau is a web designer at a publishing firm in Atlanta where he is currently using a process to aggregate a wide array of information like book​ reviews, customer​ feedback, awards​ won, and company details on its public website. Which of the following is he using to bring together all this information from multiple internal and external sources onto the​ company's customizable web​ pages?

Mashup

Which of the following measures how well a communication medium can reproduce all the nuances and subtleties of the message it​ transmits?

Media richness

Brasfield and​ Gorie, Inc., a large advertising company with offices across the​ country, began an employee discussion forum on its website to allow employees to develop a sense of identity and solidarity. There were no restrictions on employee postings to allow employees to interact freely.​ However, a few months​ later, a few employees began criticizing the company on the forum and undermining morale. The company does not want to limit employee​ interaction, but at the same​ time, it would like to limit what employees can write. Which of the following features of a discussion forum will help them achieve this​ goal?

Moderators

Which of the following statements is NOT a key reason that information technology​ (IT) is essential to managing nonprofit​ organizations?

Most nonprofit organizations have a concealed profit motive.

Devon Degosta is finalizing the database for​ DD-Designs. The last process involves minimizing the redundant information in the database and eliminating any awkward​ many-to-many relationships. Which process is Devon​ performing?

Normalization

Big Dog Running Company uses​ ________ to analyze data collected from each of its three stores by product line and​ date, which allows the company to better design its marketing and promotion campaigns.

OLAP

Rodney​ Perkins, who works in the marketing department of the Fairfield​ Inn, has been given the responsibility of identifying patterns in the preferences of guests who have repeatedly visited the hotel in the past ten years. Which of the following would BEST help him categorize the massive amounts of data to reveal preferences of​ guests, such as room type and room​ service?

Online analytical processing

Emily Robertson is an employee at Regions Insurance​ Company, the largest insurance company in Texas. What type of decisions will she undertake if her responsibilities include receiving customer​ queries, setting appointments for sales​ representatives, updating customer​ records, and tracking potential clients through call​ records?

Operational decisions

​Chancellor's is a​ high-end men's clothing store that frequently resorts to discount blowouts to get rid of excess merchandise. Which of the following best explains the reason for these​ sales?

Overestimating demand

Which of the following is typically NOT included in a​ full-featured financial management​ system?

Payroll

Which of the following terms refers to a gateway that provides access to a variety of relevant information from many different sources on one​ screen?

Portal

Haliburton Manufacturing Corporation makes industrial air conditioning units for large organizations. Last year the company spent more than​ $5 million on new technology designed to make its employees more productive and streamline its business processes. The expected return on​ investment, however, was much lower than the company​ expected, and production of new air conditioners was not improving. What economic theory helps explain the reason Haliburton is not getting an immediate return on its IT​ investment?

Productivity paradox

Which of the following represents procurement as part of the support value activities in a value chain​ analysis?

Purchasing inputs such as raw​ materials, resources, equipment and supplies

​TracSoft, Inc. creates websites for small companies and provides consulting for search engine optimization. Which of the following factors is an important feature that TracSoft should consider to improve the relevance of a​ company's website in search​ engines?

Quality of external links to the site from other websites

Which of the following BEST describes a key performance​ indicator?

Quantifiable metrics most important to the​ individual's role and the​ organization's success

Which of the following situations is representative of the​ "last mile" issue in​ telecommunications?

Rural subscribers of an Internet Service Provider​ (ISP) complain of poor Internet speeds compared to those enjoyed by downtown users.

Chandler Wright is a student at Georgia Tech University. She is setting up her email for outgoing email using her university email​ address, which is hosted by Georgia Tech. To set it​ up, she would enter the name of the​ ________ server so when she sends an outgoing​ email, it will first be transmitted to a port on the​ university's server.

SMTP

Taxpayers who move and do not leave a forwarding address may never receive their tax refunds because the check is returned as undeliverable. To address this​ problem, the IRS has implemented a process where taxpayers can go online and key in their​ name, state, and tax year to see if they have a refund that was undeliverable. This is an example of using a​ ________ to retrieve information from the IRS database.

SQL query

Blue Hen Organic Foods has decided to use a​ cloud-computing service to manage the​ company's computer processing and data storage needs. Blue​ Hen's risk-management team has identified several concerns with implementing a​ cloud-based computing architecture. Which of the following is NOT a risk associated with cloud​ computing?

Scalability of the system to meet customer demand

​________ is a type of agile method that offers a framework for software development that relies on tightly​ knit, cohesive teams that do sprints of two to four weeks each.

Scrum

​________ is an Internet marketing strategy used to increase the quantity and quality of traffic from search​ engines, often by improving the​ site's position in result lists.

Search engine optimization

Julie Van Horn is a human resource manager at the Intuit Software Development Center in San​ Jose, California. She monitors the flow of people coming in and going out of the organization and coordinates the level of access for each employee. Which of the following requirements is she focusing on while tracking the authentication of employees to ensure the privacy and safety of​ data?

Security requirement

​Zara, a clothing company based in​ Spain, wants to increase its online presence through online interconnections with a community of its customers. The company would like to create groups of customers who interact with each other as well as the company and generate information that can be used in future products. Which of the following will BEST help them reach out to people who may be interested in their products and tailor ads to reach precise target groups based on their​ members' profiles?

Social networking system

Morgan and​ Morgan, a law​ firm, documents​ client-related data each day in an electronic database. The data includes the type of legal advice​ sought, revenue generated by each​ client, and progress on each​ case, among others. What type of intellectual capital does this data represent to the​ firm?

Structural capital

In an ERP suite that includes modules specialized for higher​ education, which of the following would be used by students to register for​ classes, check for​ prerequisites, and obtain course​ information?

Student academic records

​Pharma, Inc. recently started selling a​ new, patented drug for high cholesterol called Terazatin. Sales of Terazatin are so successful that Pharma has decided to raise the price from​ $12 a pill to​ $20 a pill. Which of the following forces is Pharma using to increase the price of​ Terazatin?

Supplier power

Which type of software controls basic operations such as file​ management, disk​ storage, hardware​ interfaces, and​ security?

System

Eversen Energy Partners works in remote areas of Alaska trying to identify renewable sources of energy and educating locals on conservation and alternative sources of fuel. The employees of Eversen have been with the company since its inception and have spent many years learning the local culture and how to communicate well with the village residents. Which of the following do Eversen employees use when working in this​ environment?

Tacit knowledge

Emily​ Harris, a marketing manager at a major advertising​ firm, undertakes decisions on promotional​ campaigns, Internet​ marketing, and brand awareness. At which level of decision making is Emily​ involved?

Tactical

Organizations are increasingly using​ e-learning approaches to train employees and help build intellectual capital. Which of the following statements about​ e-learning is​ FALSE?

Technological glitches are reduced because employees use their own computers.

Which of the following governmental actions will increase the threat of new entrants in a​ market?

The Federal Reserve reduces the interest rates on credit for small businesses.

​Xerox, a company that sells business services and document technology​ products, sustains its investment in technological​ innovation, particularly in areas such as color​ science, digital​ imaging, and nanotechnology. These strategic​ investments, made only in specific​ areas, keep the company ahead of the competition. Which of the following messages does this example​ convey?

The ability to extract the value of technology requires human imagination and innovation.

Which of the following is NOT a reason that organizations choose an operating​ system?

The amount of storage capacity it has

The ecosystem in which a company is embedded is​ a(n) ________.

economic community that includes related industries

Jonathan Hudson is responsible for analyzing web metrics for Blockbuster​ Video's online movie rental business. Which of the following metrics would he analyze to determine the depth of each visit to the​ website?

The conversion rate

When a customer uploads a video on YouTube about their negative experience with a​ company's product or​ service, which of the following is responsible for addressing the online threat to the​ company's reputation?

The crisis management team

Microformats introduce meaning to information by attaching semantics to it. Which of the following describes the function of microformats like the hCard in the business​ world?

The electronic exchange of business card information

One of​ Zappos' goals is to have high levels of customer satisfaction among its website​ customers, so they will be likely to return to the website for future purchases. What information is Zappos likely to collect to measure customer​ satisfaction?

The ratings of individual experiences on the website by the users

Which of the following is NOT a reason that fiber optic cables are ideal for​ long-distance transmission?

They are cheap and easy to install.

Which of the following is a key advantage of using​ twisted-pair wires to transmit​ data?

They are thin and highly flexible.

Which of the following statements about modern​ web-based point-of-sale​ (POS) technology is​ TRUE?

They often mimic the​ brick-and-mortar versions.

Which of the following is NOT a reason that IT and group collaboration is a key research​ topic?

The​ "people" component of information systems is becoming less important in​ today's business environment.

Which of​ Porter's Five Forces is high when it is easy for competitors to enter a market and low when there are high capital investment costs to compete in the​ market?

Threat of new entrants

Customers at Morgan Financial Services pay a monthly fee to access​ real-time stock prices for their brokerage accounts. This is an example of which of the following characteristics that makes information​ valuable?

Timeliness

John Monfort has been hired by Daniel Appliance Company to collect data from customers who returned appliances over the past ten years. The survey asked for the​ customer's opinion about the kind of service they received.​ John's survey results are likely to be of little use to the company because the information lacks which of the following characteristics of​ high-quality information?

Timeliness

To compete against larger athletic stores and Internet retailers selling running shoes and​ equipment, the Big Dog Running Company recently created a Facebook page. Which of the following objectives is Big Dog trying to achieve with the use of a social networking​ site?

To connect with customers and announce new products

Blue Cross Insurance Company recently implemented software to track online communications of its customer service employees who have unlimited access to the Internet. Why do employers like Blue Cross adopt such​ tools?

To increase employee productivity

The Huffington Post generates revenue by providing​ ad-supported content such as​ news, blogs,​ entertainment, and commentaries. What is the primary web goal of​ "HuffPost"?

To inform or entertain its audience

The online book review magazine bookreviewusa.com offers free access to all their reviews and author​ interviews; however, only those who have purchased premium access can read book extracts from recently published books. What is the primary web goal of this​ organization?

To inform or entertain the audience

For what reason would the Payless Shoe​ Store, which follows a​ low-cost leadership​ strategy, post an​ "All Sales​ Final" sign on its​ products?

To reduce the costs incurred in the supply chain

Companies are most likely to use internal social networking sites for which of the following​ reasons?

To share organizational information and collaborate on projects

​"The value chain does not end when the buyer pays for the product or​ service." Which of the following statements contradicts this​ judgment?

Total value transfer of tangible goods happens at the point of sale.

Alyssa Meade is the database administrator for Realtree​ Outdoors, Inc. She is updating the data warehouse by using zip codes to add demographic data from the U.S. Census Bureau to the​ company's customer records before loading them into the data warehouse. What is this process​ called?

Transformation process

Which of the following is not an example of a sustaining​ technology?

Uber

Which of the following factors BEST explains why it was harder for Amazon.com to build trust in its​ e-commerce website compared to​ Walmart?

Unlike​ Walmart, Amazon.com did not operate out of physical retail locations.

​Megabank, a large investment​ bank, experienced a security breach involving sensitive personal information about customers. The crime was committed by a bank​ employee's friend who accessed a bank computer in the lobby of a branch office by simply downloading information on a USB drive. Which of the following authentication​ strategies, if used by​ Megabank, most likely facilitated the security​ breach?

User knowledge

The Blue Door is an online apparel retailer that has a low rate of customer retention. Which of the following can help increase its customer​ retention?

Using CRM to track customer behavior on the Blue Door site

Andy heads the IT department of a small company based in Chicago that sells customized​ T-shirts and corporate incentive items over the Internet. The company has seen a surge in popularity and is planning to expand its operational base to four more cities.​ However, Andy is directed to come up with a strategy to cut down on the costs incurred in maintaining multiple servers in different cities to host the marketing and​ e-commerce sites. Which of the following measures will help Andy achieve his​ objective?

Using virtualization software to run multiple OSs on a single server system

Which of the following enables computers to run multiple operating systems and multiple software applications at the same time and creates what seems to be multiple independent machines all on a single computing​ device?

Virtualization

Which of the following refers to the technologies that make voice communications across networks using packets​ feasible, including over the​ Internet?

VoIP

​Non-profits organizations such as UNICEF use​ web-based information systems to create inexpensive video messages that relay the plight of children in troubled parts of the world. What are these inexpensive video messages​ called?

Vodcasts

​________ is a publicly accessible website that allows users to add and edit interlinked web pages and make contributions from their own personal experience to update existing articles with current information.

Wikipedia

Acme Pest Control is considering implementing cloud computing to link its three locations to the main office where there is currently just a single PC. The company​ owner, Mr.​ Greenleaf, has little technical knowledge and does not have the capital to invest a large amount in technology. Which statement will be true if Mr. Greenleaf implements cloud computing for his​ company?

With cloud computing you pay only for what you​ use, so a small business will save money.

Delta Airlines uses an Operational Flight Attendant Scheduler to manage its workforce of flight attendants and to ensure all flights are adequately staffed. Which of the following terms describes this​ tool?

Workforce management module

The Securities and Exchange Commission​ (SEC) implemented electronic reporting based on​ ________ to develop a common language for financial​ reporting, improve​ transparency, and help eliminate manual processes.

XBLR

Using the collective power of a community to identify and classify content significantly​ ________ content categorization costs.

lowers

The NYC transit system is experimenting with commuters paying for subway fares using their mobile​ devices, thereby eliminating the need to carry cash. This is an example of​ ________.

a digital wallet

​Tom's Food Company recently experienced a complete crash of its website that prevented customers from accessing the website and employees from using the system to process new orders. The information security officer traced the problem to an attack by a botnet triggered outside the company. The disruption to the​ company's website is called​ ________.

a distributed denial of service

Janie Mount received an​ e-mail that contained a link to a website that appeared to be the website of her bank. The​ e-mail directed her to open the link and update her personal information including her credit card​ number, her Social Security​ number, and her date of birth. She later found that her credit card was fraudulently charged for transactions she never made. This is an example of Janie being a victim of​ ________.

a phishing attack

Columbus Financial Consultants​ (CFC) is evaluating various options for its enterprise resource planning system. The company has systems running on different platforms and would like to connect the systems and improve consistency. The integration approach that best meets​ CFC's needs is​ ________.

a suite with synchronized modules

Capital One has different vendor software for each of its main enterprise systems including an ERP​ system, an SCM​ system, and its customer relationship management system. The company uses only the best system for each of its primary functions and then builds interfaces among them to unify the system architecture. Capital One is using​ a(n) ________ approach to software procurement.

best of breed

The​ "Internet of​ Things" is often considered a major contributor to​ ________, which also includes information collected from​ wikis, blogs, social networking​ sites, and discussion forums.

big data

Robert owns and operates a franchise of restaurants that specializes in​ high-quality organic food. The demand for organic food is​ growing, and he plans to add a new store. The information he is using to decide where his new store will be located includes customer records combined with external demographic information such as income levels and age. Robert is using​ ________.

business intelligence

The accounting department is conducting a series of data​ back-ups in preparation for​ year-end reports and audits. This activity is considered a​ ________ that involves information technology resources.

business process

When students use an enrollment system to select and register for​ classes, they are completing a​ ________.

business process

The​ ________ refers to a process that organizations put into place coordinate and prioritize software bug fixes and feature enhancements.

change control process

Apple​ iPhone's intelligent personal​ assistant, Siri, helped Apple get a jump on market share over other smartphone competitors. This is an example of Apple gaining​ ________.

competitive advantage

Companies with disparate databases that are not shared among employees or departments within the organization often experience​ ________.

conflicting information

The web development team for​ AFLAC, Inc. has grown significantly as the company adds new​ subsidiaries, each with a unique website. The company will need to implement​ a(n) ________ to help manage digital information and website development in this collaborative environment.

content management system

An important feature of unified communications is the​ ________, which lets senders know whether the individual is available to communicate at the moment and which mode he or she prefers.

context indicator

When established companies fail to respond to disruptive innovations that capitalize on new​ technologies, they can become victims of​ ________.

creative destruction

The Netflix Prize was an open competition for the best collaborative filtering algorithm to predict user ratings for films based on previous ratings without any other information about the users or films. The contest was open to​ anyone, and a​ $1 million prize would be given to the person or team that came up with the best solution. In this​ example, Netflix used​ ________ to engage a large number of people to complete a task that would ordinarily be handled​ in-house.

crowdsourcing

Jackson walks into the ACE​ After-Hours Care clinic complaining of a fever. The nurse takes his temperature and enters the number into the patient information system.​ John's temperature reading represents a piece of​ ________.

data

Realtree​ Outdoors, Inc. maintains a centralized repository of information from internal​ sources, competitor​ information, census​ reports, metadata from documents and​ multimedia, and other information. This repository is known as a​ ________.

data warehouse

Professor Jones is accessing information about students currently enrolled in her Management Information Systems course. She wants to print out a class listing so she can take attendance each day. The information about the students in her class is stored in a​ ________.

database

Craigslist.com is an example of a​ ________, whereby the company owns the actual database but the records are created and managed by customers.

database without boundaries

The Internet is a disruptive innovation that has affected​ Porter's Five Forces in all of the following ways EXCEPT​ ________.

decreasing the threat of substitutes

Amy​ Thornton, an instructional designer at Troy State​ University, works with professors who teach online courses or are developing online programs for their departments.​ Amy's primary role as an instructional designer is to​ _______.

develop the best strategies for the​ e-learning course or program

Recent research suggests that college students increasingly consider cheating on​ tests, copying intellectual​ property, or plagiarizing information for term papers to be more acceptable when they use a computer or the Internet to do it. These findings suggest that students become more​ ________ when they interact online and the physiological distance is​ greater, thereby minimizing the harm.

disinhibited

Brad Wallace conducts several online sales meetings a year as the district manager for Provident Insurance Company. During the​ meetings, Brad often comes across to his sales team as​ arrogant, blunt, and aggressive. This has had a negative impact on morale and increased turnover in his sales force. Brad is exhibiting a characteristic common in online environments know as​ ________.

disinhibition

A powerful technique that protects sensitive data is​ ____________.

encryption

To implement the​ organization's five-year strategic​ plan, Dick's Sporting Goods has decided to invest in a system that will support its core functional departments including financial and asset management and human resources functions. The type of system​ Dick's is planning to invest in is called​ a(n) ________.

enterprise resource management system

Wells Fargo Bank recently implemented an integrated application suite to support the whole organization that includes modules to manage​ financials, human​ resources, supply​ chains, customer​ relationships, and other business​ processes, creating a​ "suite of​ suites" called​ ________.

enterprise resource planning

When Apple took steps to identify and correct questionable employment practices on the part of some of its​ suppliers, it demonstrated​ ____________ practices across its supply chain.

ethical

Consumer Reports is a magazine that tests consumer products in its labs and disseminates information on the results so consumers can compare brands. The information that is analyzed and published by Consumer Reports can be accessed by consumers from the​ publisher's website, and it is also sent to subscribers in the form of a printed magazine. The product information is an example of​ ________.

explicit knowledge

Cary Brown works in the IT department at​ Zappos, an online retailer of clothes and shoes. The department is constantly developing new functionality on its website to personalize a​ shopper's experience. Because the developers work under pressure to produce quality software​ quickly, they have adopted a development method of working in​ pairs, reviewing one​ another's work, providing each other with​ feedback, and testing the code as it is written. This method is an example of​ ________.

extreme programming

In Valdosta State​ University's database, student records in the student table are linked to the​ university's academic majors table through a common​ field, which is the major code. In the student​ table, the major code is a​ ________.

foreign key

Virtual teams are increasingly common in organizations as new collaborative technologies allow companies to draw on​ employees' expertise regardless of physical location and also reduce the number of physical meetings that require travel. A key drawback to virtual​ teams, however, is the lack of nonverbal communication to convey group norms. This can often lead to problems such as​ ________.

free riding

When​ Pepsi's Chinese operations decided to grow its own potatoes to ensure a reliable supply of potatoes for its​ Lay's potato​ chips, which in turn helped sales of its​ sodas, the company was extending its operations by​ ________.

going upstream in the supply chain

The success of the 419 scam is based on the human frailty of​ __________.

greed

John Finley teaches an international business course by using a combination of traditional lectures in class twice a week and an online discussion and quiz that his students must complete for each chapter. He also posts all his course​ materials, such as PowerPoint​ slides, on his course website so students can access them at any time.​ John's approach is known as​ a(n) ________ model of​ e-learning.

hybrid

Robert Johnson works for the Chambers County Library as an events coordinator. He is responsible for coordinating the annual book drive with several other agencies in the area as well as various book clubs. Which of the following would enable Robert to establish a meeting schedule for everyone involved in the planning​ process?

iCalendar

Delta Airlines suffered a lengthy and embarrassing service disruption of flights when a fire forced it to rely on backup power systems and it discovered that some of its essential servers were not connected to backup power supplies. This situation more likely resulted from a failure to test its​ ______________.

incident response plan

Columbus Flight​ Services, Inc. offers charter flights serving small to medium cities. They are evaluating the possibility of expanding into the corporate jet leasing industry. As part of the planning​ process, they are using​ Porter's Five Competitive Forces model to evaluate the​ ________.

industry

Consumer Reports is a magazine that tests consumer products in its labs and disseminates results so consumers can compare brands. Consumer Reports is an example of​ a(n) ________.

infomediary

Data that has been converted into a meaningful and useful context is called​ ________.

information

When the number of gallons of milk sold each day by a grocery store is combined with other​ data, such as the type of milk or quantity of milk​ sold, and then processed and​ analyzed, it becomes​ ________.

information

In an organization where the culture welcomes and encourages ideas from all​ employees, ________.

innovative new information systems can come from all levels

​Movies, books, research​ studies, music, and software are examples of​ ________, which are intangible assets.

intellectual property

Total Service​ Group, LLC is an information technology firm that uses its own private web space to organize and distribute employee forms and announcements. It has recently begun using the same web space to manage its​ knowledge-related initiatives as well. The​ company's employees are able to access information about​ HR, procedure​ manuals, and frequently asked questions. The private web space is an example of​ a(n) ________.

intranet

Information technology​ (IT) is a strategic enabler when​ ________.

it focuses on the growth of an organization

The unique characteristics of a project that distinguish it from routine business processes included all the following EXCEPT​ ________.

it​ doesn't require resources from different areas

Delta Airlines recently updated its​ ________ to include new measures related to airline safety and customer satisfaction with its online reservation system. These updated and quantifiable metrics will be used by Delta to evaluate its organization against industry standards.

key performance indicators

The Chicago Culinary School uses an​ e-learning system for students to watch​ videos, learn​ terminology, and master the fundamentals of cooking. When developing the course for the culinary​ school, the course designers decided to create​ ________ with all digital resources about each topic organized in one place. This approach lets students access and complete just the learning modules they need to complete each class and also allows the course designers to easily update and reuse the learning material.

learning objects

A pharmaceutical company that invests heavily in research and development​ (R&D) and has several​ new, patented products ready for market would be operating in an industry with​ ________.

low threat of new entrants

MIT Open Courseware is a new type of college level​ e-learning that is offered free to a large number of participants around the world. The courses allow anyone to enroll and generally offer​ certificates, but not college credit. These courses rely on​ computer-based testing and feedback as opposed to feedback directly from an instructor largely due to the sheer number of the participants. This emerging model of​ e-learning is known as​ a(n) ________.

massive open online course

The search function of major​ photo-sharing websites such Flickr.com depend on information that is tagged with each photo including the​ photographer's name, contact​ information, release and copyright​ status, as well as caption and location data. This information is collectively known as​ ________.

metadata

In the​ ________ phase, project managers pay close attention to reports and dashboards that might show early warning signs that some tasks have fallen behind.

monitoring

The Maryland Motor Vehicle website is structured with multiple links in different services on the right navigation bar and links to various departments on the top navigation bars. This is an example of​ a(n) _______.

multidimensional website architecture

The city government of Los Angeles recently upgraded its information technology infrastructure​ and, for the first​ time, implemented software in the human resources department that is freely distributed along with the code underlying the program. The type of software the city has implemented in HR is called​ ________.

open source software

Business intelligence is said to be used at the​ ________ if companies use it to bring​ meaningful, performance-related information to all employees.

operational level

When Kayla goes through the checkout line at the local grocery​ store, a(n)​ ________ captures the barcodes of her groceries and converts them to a digital format to generate the total amount of her groceries.

optical scanner

William​ Hart, a freelance writer and expert in rose​ gardening, recently updated his gardening website with an instructional manual for cultivating a new type of rose. One website visitor copied​ William's manual and posted it on her own blog and passed it off as her original work. This is an example of​ ________.

plagiarism

Macon State University recently implemented a​ ________ designed to provide a central location for students and faculty to access university information needed for​ registration, grades, and financial​ aid, and to provide access to​ courses, email, and other secure resources.

portal

Informal social networks of professionals and employees within and outside the firm who have similar​ work-related activities and interests are called communities of​ ________.

practice

Sun Microsystems uses the​ ________ feature introduced by instant messaging to show whether technology experts in each of the various divisions of the company are logged in and available to answer a​ question, pick up the​ phone, or stop by for a brief meeting.

presence awareness

Sally Weathers is a student at Valdosta State University. Her student ID number is the main number she uses for her​ school-related activities such as enrollment and meal charges.​ Sally's student ID number in a table of student records would be referred to as a​ ________.

primary key

Kia Motor Company is performing a key function of operations management when it​ ________ for its new line of automobiles.

purchases new parts and supplies

Projects focused on explicit knowledge and structural​ capital, much of which is in electronic form and scattered across different formats and media​ types, are hampered by the ease of copying and editing electronic files so that different versions contain inconsistent information. This problem is referred to as​ ________.

redundancy

Devon Degosta is updating the employee database with information on a new employee. She enters the employee information into the employee table and then tries to add a department ID for a department that does not exist in the Departments table. The system does not allow her to add the employee record until she creates a Department ID first in the Department table so the employee can then be assigned to it. This is an example of the system enforcing a​ ________.

referential integrity constraint

A database model that organizes information into tables of records that are connected to one another by linking a field in one table to a field in another table with matching data is called​ a(n) ________ database.

relational

Raymond James Investment Services recently completed its requirements definition document and provided the information to several software vendors so they can describe the software products they have that may fit. The document Raymond James has sent out is called​ a(n) ________.

request for information

Amy Palmer is a systems analyst who is working on the analysis phase of a project to implement a new​ web-based analytics dashboard for all department heads and managers in her company. She is helping the managers prioritize the functions of the dashboards into categories according to whether they are​ mandatory, preferred, or nonessential. Amy is working on​ a(n) ________ analysis.

requirement

The Project Management Office​ (PMO) at Regions Bank in Atlanta recently received approval to begin a project to develop a new benefits administration system for the human resources department. The next step will be to analyze and document what the system should do from a business perspective. To begin this stage of the​ process, the PMO needs to understand the business process and identify any opportunities to optimize or streamline existing processes. This stage of the SDLC is known as​ ________.

requirement analysis

One of the most significant adjustments needed by information systems professionals when changing from traditional development methods to agile​ is:

resistance to requirements changes.

All of the following are examples of human capital management metrics that can provide a company with valuable information about how well the organization is managing its human capital EXCEPT​ ________.

retention rates

Tulane Medical School recently implemented a new​ web-based resource that was designed to integrate multiple sources of information about health and medical issues for its medical students and teaching faculty. The system encompasses a collection of online medical resources that can be read and understood by computers as well as the medical students and staff. The new system is an example of​ a(n) ________.

semantic web

When employees create a shadow​ system, organizations are often faced with many​ issues, including:

several versions of the​ "truth."

To support an innovative idea for an important business​ project, a manager creates a separate database system that is not integrated into the enterprise database. This is an example of​ a(n) ________.

shadow system

Bainbridge Property Management Company employees must access several different software systems to coordinate​ vendors, manage customer rental​ agreements, and schedule maintenance updates to their apartment communities. The company implemented a​ ________ for their employees so they can access the systems they use most often with a specific user ID and password.

single​ sign-on

In comparison with primary​ storage, hard drives are​ ________.

slower in processing digital information

Lynn Brown is widely known as the one of the best customer relationship managers in her company. Over the years she has developed and maintained strong relationships with the​ company's customers and suppliers that have enabled the company to gain market share and profits in a competitive market. The type of intellectual capital that Lynn contributes to her company is known as​ ________.

social capital

​Prewritten, commercially available sets of software programs that eliminate the need for a firm to write its own software programs for certain functions are referred to as​ ________.

software packages

As organizations move more of their​ mission-critical applications to the​ cloud, they find that security concerns​ __________.

still persist

Amazon.com stores all transaction data about its customers with clearly defined fields for customer​ name, items​ purchased, order​ history, amount​ spent, etc. This is an example of​ ________.

structured information

Brice Bishop is the senior environmental engineer for Energy​ Savers, LLC. The company is developing an​ e-learning system that will include modules for new engineers to complete as part of the company training on environmental engineering processes specific to the company. Brice has been asked to decide what needs to be included in the modules because he has the most knowledge in the company on engineering topics.​ Brice's role in developing the​ e-learning system is called​ a(n) ________.

subject matter expert

Visualization and charting tools provide managers with an effective way to envision future talent​ needs, termed​ __________________.

succession planning

Cingular​ Cell, Inc. charges its customers a high contract termination fee if they cancel their cell phone contract before the expiration date. The termination fee is an example of a​ ________.

switching cost

The general manager for Freeman and Associates is reviewing monthly project management reports to determine the best course of action for the next phase of the building project he manages. The types of decisions he is making are​ ________ decisions.

tactical

​Photo-tagging is an increasingly common practice that has raised concerns about privacy for all of the following reasons​ EXCEPT:

tags in photos of old friends can help a person remember names better.

Amy Smith is a recruiter at Total Service​ Corporation, which handles customer service functions for a credit card processing company. The company recently implemented a system that allows Amy to track each​ employee's training, performance​ evaluations, and career development progress. She is also able to help managers with succession planning and training needs. The system Amy is using is known as​ a(n) ________.

talent management system

Although societies and governments have developed a multitude of copyright​ laws, patents, and other legal statutes to protect intellectual property​ rights, they have found that enforcing intellectual property laws becomes difficult​ when:

the intellectual property is digitized.

Automated Business Machines recently implemented a new enterprise resource planning system from SAP. They are evaluating additional modules from the same vendor for their supply chain management and customer relationship management systems. They are concerned that going with a different vendor will result in integration problems. This approach to purchasing software is called​ a(n) ________.

unified procurement

Pam Flowers is a production assistant for a company that makes documentary films for nonprofit organizations. Pam uses a​ ________ on her desktop and smart phone to provide quick access to her​ emails, IM, RSS​ feeds, conference​ calls, and video​ calls, which allows her to be in constant touch with her colleagues.

universal dashboard

Martin​ & Martin, LLC is a nonprofit organization offering​ pro-bono legal services using a network of lawyers. The basement of their office is filled with boxes containing the files of hundreds of cases completed over the past ten years. The legal documents stored in the file boxes are an example of​ ________.

unstructured information

Web designers can evaluate a​ site's __________ by giving visitors a series of tasks to complete and observing their performance on the tasks.

usability

When doctors in crisis situations form a triage that assigns degrees of urgency to wounds or illnesses to decide the order of treatment of a large number of patients or​ casualties, they are using the​ ________ framework.

utilitarianism

Ford Motor Company recently introduced a new app that lets potential customers test drive new models in a graphic​ 3-D environment using their personal computers. The new application uses​ ________ to let customers experience many of the​ car's features in a simulated environment.

virtual reality

Netflix uses customer surveys to identify delivery delays caused by the U.S. Postal Service. The surveys give Netflix valuable information and improve the​ company's ________.

visibility in the supply chain

At the headquarters of CitiBank in New York​ City, the strategic planning department has implemented a new process of​ co-locating all the team members working on its strategic projects so they are better able to collaborate and work together using white boards and other technologies that facilitate meetings and communication. This is known as​ a(n) ________.

war room

TracSoft is a website development company that creates websites for small companies that focus on​ e-mail marketing. The company uses​ e-marketing information systems that provide extensive tracking capabilities for their clients by embedding in the HTML​ e-mail a​ ________, which is a​ tiny, invisible​ image, typically a single pixel with a unique identifier.

web beacon

Hanover Pretzels recently implemented a new wireless network with coverage for all its plant operations and administrative offices. The fixed cost of the project was​ $180,000. What is the savings of the project if it returns the investment in three​ years?

​$5,000 per month

​____________ can be used to prevent mobile ads from displaying on mobile devices and using up the phone​ owners' data allotment.

​Ad-blockers

Mead Industries recently implemented a new enterprise resource planning​ (ERP) system in its Alabama production plant. It must quickly train its managers and floor supervisors on how to use the new system and each of the components. Because the managers work in​ shifts, Mead is evaluating various ways to administer the training to ensure all employees have the required knowledge. Which type of training approach would be most suitable for​ Mead?

​Self-paced learning

TripAdvisor.com specializes in providing unbiased customer reviews of travel destinations and encourages customers to post their vacation photos. Which of the following does this situation​ illustrate?

​User-generated content

EDP Corporation requires that employees sign​ a(n) ________, which encompasses services each employee will be​ provided, whether and how much they can utilize company resources for personal​ use, the kinds of surveillance that are in​ place, and it reinforces legal​ requirements, such as prohibitions against unauthorized copying.

​acceptable-use policy

​AFLAC, Inc. is implementing a new sales program to encourage customer service representatives to offer additional insurance products to customers who call for service. This is an example of a CRM strategy to earn more revenue from existing customers by​ ________.

​cross-selling

The Montana Mining Company was required to produce emails and other electronic documents as part of a civil lawsuit over a dispute with landowners. The process by which these documents can be requested and used as legal evidence is called​ ________.

​e-discovery

Iron Bank Coffee Shop recently implemented technology that allows the company to​ "push" coupons to​ customer's mobile devices as they get near the store. This type of technology is an example of​ ________.

​m-commerce

The employee database of Synovus Financial Company needs to store the birth date of each employee. In the context of database​ architecture, this is an example of​ ________.

​one-to-one

Web 2.0 and​ user-generated content​ (UGC) characterize the​ ________ component of an information system. In​ contrast, Web 3.0 and the​ "Internet of​ Things" rely on the​ ________ component of an information system.

​people, technology

Direct TV captures customer transactions and streams the data instantly to its data warehouse where it can be used to develop targeted promotions to new customers or ones who may be considering canceling their service. This process represents a growing need for​ ________ to make faster business decisions.

​real-time business intelligence

TracSoft is a web design and hosting company that caters to​ small- and​ medium-sized businesses with a variety of different​ e-commerce solutions. One the most popular solutions for its clients with limited IT budgets is the use of​ ________, in which the company pays a subscription fee to access a​ vendor's software remotely via the Internet.

​software-as-a-service

​Yahoo! Canada has implemented agreements with more than 30 ad networks that are designed to follow​ visitor's tracks as they browse through various websites. This controversial practice is known as​ ________ and is viewed by some as a potential invasion of privacy.

​third-party cookies

The adult education director at St. Francis Hospital uses ​________ to evaluate the interactions of variables that contribute to the profitability of various potential seminars.

​what-if analysis