Managment business unit 1 review

what are some possible factors that can contribute to a conflict

1. Competition over resources 2. Communication breakdowns

What is an organization?

A group of people working together in a structured and coordinated fashion to achieve a set of goals

What is a free rider

A person who enjoys the benefits of an action or a service without any effort on her or his part

first-line managers

Daily supervision of non-managerial employees (day to day operations)

EFCS

Employees First Costumers Second , this makes it enables managers to recognize and provide for learning oppurtunities.

Essay Question: Stages of team development

Forming storming norming performing adjuring

a cross functional team is also called:

Horizontal: committee with cross- functional membership

human resources

People who work to produce goods and services

team work is based on three outcomes

Productive output, personal satisfaction, and capacity to adapt and learn

Scientific managment

a system of improving productivity developed in the 1910s. after analyzing the movements of workers as they did their jobs, Taylor trained them to eliminate unnecessary actions and greatly improve their efficiency (Bruce Springsteen song)

theory y

assumes that, given challenge and freedom, workers are motivated to achieve self-esteem and to demonstrate their competence and creativity. (wants to work and be productive )

Management is the attainment of ________________________________

attainment of organizational goals in an effective and efficient manner through planning, leading, organizing and.

Interpersonal Roles

figurehead, leader, liaison 1. Figurehead: preform ceremonial and symbolic duties such as greeting visitors, sining legal documents. 2: leader: direct and motivate subordinates 3: Liaison: maintain information links inside and outside the organization.

Performing

focus on problem solving

3 types of teams

formal teams , cross functional, self managed teams

Human resource perspective

from worker participation and considerate leadership to managing work perform

Hawthorne studies key findings where

human relations played key variable in increasing performance

middle management

implements the decisions of top management, plans for dept success

Managers perform four functions:

planning , leading, organizing, and controlling.

Management Science also referred to ___________focuses on the use of mathematical tools.

quantitative perspective

Weber believed that an organization is based on

relations of authority and domination

whats a role?

set expectations for a manager behavior

3 team characteristics

size , diversity, member roles

Hawthorne Studies

studies conducted during the 1920s and 1930s that suggested the importance of the informal organization

what is Total Quality Management

system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a companies operations

99.41% of managers reported that they were aware of the current management trend which is __________.

systems contingency view

What skills do managers need?

technical, interpersonal, conceptual Human skills being the most important

Theory X

the assumption that employees dislike work, are lazy, dislike responsibility, and must be coerced to perform ( Dislike work and responsibility)

Forming

the first stage of team development, in which team members meet each other, form initial impressions, and begin to establish team norms (orentation & acquaintance)

Storming

the second stage of development, characterized by conflict and disagreement, in which team members disagree over what the team should do and how it should do it (personalities and roles emerge)

Norming

the third stage of team development, in which team members begin to settle into their roles, group cohesion grows, and positive team norms develop (conflict & development)

What is meant by effectiveness and efficiency ?

thus essential for a business to maintain effectiveness and efficiency continuously. ... Similarly, being efficient is important to both managers and the employees.

Linda Hill, Harvard Professor, believed that becoming a manager means a profound transformation in the way people think of themselves called

trial by fire

humanistic perspective emphasizes

understanding human behaviors, need, and attitudes in the workplace

Top Managers

upper level executive who guides and controls the overall fortunes of an organization

Adjuring

urge or request (someone) solemnly or earnestly to do something ( disbandment )