MANGMT quiz study guide

_____ refer to our beliefs about what is right vs. wrong, good vs. evil, virtuous vs. corrupt.

Ethics and morals

Which of the following describe an approach to decision-making that states that managers should systematically collect the best indications available to help them make effective decisions?

Evidence-based

Which of the following describe a shortcoming of Taylor's work?

He thought of workers as machine tools to be manipulated rather than as human beings.

Which of the following profile of an organization emphasizes efficiency, process and cost control, organizational improvement, technical expertise, precision, problem solving, elimination of errors, logical, cautious and conservative, management and operational analysis, and careful decision-making?

Hierarchy Culture

Which of the following defines those markets in nondeveloped countries that present tremendous potential for multinationals? Correct!

emerging markets

______ is the ability to recognize, understand, pay attention to, and manage one's own emotions and the emotions of others.

emotional intelligence

When a leader is not able to see inconsistencies among values he say he follows, it refers to which of these symptoms of the failure of ethical leadership?

ethical incoherence

When a leader can "talk the talk" but do not "walk the talk" on values, it refers to which of these symptoms of the failure of ethical leadership?

ethical muteness

Which of these refers to our choices and decision-making processes and our moral principles and values that govern our behaviors regarding what is right and wrong?

ethics

Which of the following a strategy where a company sends its product to an international market and fills the order just as it fills a domestic order?

exporting

The WTO's most important functions are all of these EXCEPT:

financing the infrastructure development projects in less developed countries

The major difference between scientific management and human relations theory was that

human relations theory recognized that social factors were a source of power in the workplace

The Hawthorne studies showed that

work motivation is a function of a wide variety of factors, including pay, social relationships, meaning, interests, and attitudes.

Interpreting and understanding and making sense of a message refers to which of the following?

Decoding

Katherine, a production manager at ABC Products, is interested in monitoring how projects were progressing, take steps to see if they were on time, and keep an eye on budget concerns. Which of the following can Katherine use?

A scheduling system

Which of the following describe coordinating activity?

As a manager at CBA Rides, Mason's primary responsibility is to bring together the work of others both inside his work unit and out.

Which of the following describe monitoring products and services activity?

As a production manager at Garden Tools International (GTI), Ellen frequently gets involved in planning, scheduling, and monitoring the design, development, production, and delivery of garden tools at GTI.

Which of the following describe supervision activity?

As the consumer division head of JNJ Systems, Riya continually oversees the work of her subordinates

As contributions to the early development of management, the idea of written laws and commands comes from the

Babylonian king Hammurabi

Which of these is NOT a general sociocultural trends occurring in the United States and internationally that affect organizations?

Biodiversity is being lost at mass-extinction rates and pollution of the air and sea has become an increasingly pressing threat to human health

Which of the following describe virtual structures?

Boundaryless

Which of these describe a belief that corporations have a social responsibility beyond pure profit?

CSR

According to the environment-industry-organization fit model, industries such as e-commerce, music, and fashion clothing industries would operate effectively in which of these cells?

Cell 3

According to the environment-industry-organization fit model, industries and firms such as computer, aerospace, airlines, and telecommunications firms would operate more effectively in which of these cells?

Cell 4

Which of the following profile of an organization focuses on relationships, team building, commitment, empowering human development, engagement, mentoring, and coaching?

Clan Culture

Which of the following is an element of economic forces?

Competitors and supply chain

According to the environment-industry-organization fit model, Cell 4 represents which of these environments?

Complex-unstable environment

Which of the following describe conditions when we tend to pay more attention to information that agrees with our existing beliefs and less attention to information that is contrary to our beliefs?

Confirmation bias

Which of the following is NOT an advantage of a divisional structure?

Cost savings, greater access to a diverse labor force not encumbered by 8-hour workdays, and less harmful effects on the environment

Which of these can arguably lead to a more participative structure and lead to improved communication in the organization?

Decentralization

Which of the following describes the action or process of thinking through possible options and selecting one?

Decision-making

According to Hofstede, which of the following is an implication of high individualism?

Employee-employer relationship based on the market

Translating a message into symbols and language that a receiver can understand refers to which of the following?

Encoding

When leaders believe they can do no wrong because of who they are, it refers to which of these symptoms of the failure of ethical leadership?

Ethical complacency

When leaders are unable to act on their values from lack of knowledge or fear of the consequences of their actions, it refers to which of these symptoms of the failure of ethical leadership? Correct!

Ethical paralysis

Which of the following are at the top of the hierarchy and are responsible for the entire organization, especially its strategic direction?

Executive managers

______ refers to deliberate efforts of a country or company to invest in another country through the form of ownership positions in companies in another country.

FDI

As head of the marketing division at AB Products, Susan performs several ceremonial duties such as leading the honors reception for outstanding employees. Which of the following best describes what Susan does in this role according to Mintzberg?

Figurehead

Who is known as the father of scientific management?

Frederick Taylor

Which of the following is an inclusive concept that involves all outside factors and influences that impact the operation of a business that an organization must respond or react to in order to maintain its flow of operations?

General environment

________ occurs when group members choose not to voice their concerns or objections because they would rather keep the peace and not annoy or antagonize others

Groupthink

Which of the following describe environmental scanning activity?

Julie, a marketing manager at TTY Tools, continually watches for changes in the business environment and monitor business indicators such as economic indicators and business cycles.

Which of the following is described as a manager's key to corporate reputation management?

Language

James is the production manager at a large toy manufacturing company. James believes that one of his critical role is to train, counsel, motivate, and direct his subordinates. This represents which role, according to Mintzberg?

Leader

Managers are responsible for the work of the people in their unit, and their actions in this regard are directly related to their role as which of these?

Leader

Which of the following NOT a decisional role, according to Mintzberg?

Leader

According to Mintzberg, which of the following are interpersonal roles?

Leader, liaison, and figurehead

Which dimension of cultural intelligence reflects the ability and desire to continuously learn new aspects of cultures and adapt to them?

Motivational dimension

Buying a house can be described as which of these?

Nonprogrammed decision

While _______ decisions will generally need to be processed via the ______ system in our brains in order for us to reach a good decision, with ______ decisions, heuristics can allow decision makers to switch to the quick, _____ system.

Nonprogrammed; reflective; programmed; reactive

In an organization, office size and its placement communicates certain messages about the individual. This is an example of which of the following?

Nonverbal communication

Which of the following is the most prevalent type of communication?

Oral communication

According to Caroucci, five ways organizations needlessly provoke good people to make unethical choices are as follows EXCEPT

People feel psychologically safe to speak up

Which of the following invention during the Italian Renaissance allowed the reintroduction of classical knowledge and the emergence of new knowledge and learning to spread throughout Europe?

Printing press

Which term best describe decisions that are routine?

Programmed

Which system is quick, impulsive, and intuitive, relying on emotions or habits to provide cues for what to do next?

Reactive

Which of the following represents the first step in the decision making proce

Recognize that a decision needs to be made.

When Jermain is facing novel and complex situations which decision making system would be better?

Reflective

Susanne is interested in saving time when she is making programmed decisions at work. Which of the following she should focus on?

Satisficing

Which of the following leadership profile describe degree to which the leader is self-centered and uses a face-saving approach?

Self-protective

Which of the following is NOT a dimension of cultural intelligence?

Societal dimension

Which of the following describe long-range planning activity?

Suzie occupying an executive position at ABC Manufacturing is frequently involved in strategic planning and development

Which of the following is NOT true of the specialization of labor?

The span of control became very narrow with specialization

According to Hofstede, the degree to which people in a society are comfortable with risk, uncertainty, and unpredictable situations refers to which of these?

Uncertainty Avoidance

At Patio Products International, each supervisor receives direction and information from the managers above them and passes that information down to their immediate employees they supervise. This describes which of Fayol's principles?

Unity of command

Use of which of these principles generally applies when resources are scarce, there is a conflict in priorities, and no clear choice meets everyone's needs—that is, a zero-sum decision is imminent?

Utilitarianism

Which of the following describe values of an organization?

What do we stand for and believe in? What standards can be used to evaluate us and judge us?

Which of the following describe mission of an organization?

What is our strategic purpose for operating?

Which of the following is a characteristic of an organic organizational structure?

Wide span of control

Which of the following includes e-mail, texts, letters, reports, manuals, and annotations on sticky notes?

Written communication

Which of the following suggests that workers need merely to be unconcerned to an order to follow it and that workers will follow orders due to an individual's natural tendency to follow authority?

Zone of indifference

Which of the following region has seen growth rates of the Internet more than 8000% increase from 2000 to 2017?

africa

The contributions in the area of division of labor, coordination, and span of control came from the

ancient Egyptians

Which of these describe the area of applied ethics that focuses on real-world situations and the context and environment in which transactions occur?

business ethics

Networks have two salient characteristics:

clustering and path length

In societies with high _______ scores, people are seen as being part of a wider group, known as the in-group.

collectivism

____ is related to influencing behaviors to act in accordance to the law or face consequences.

compliance

According to Follett, in _______, neither side gets exactly everything it wants, and the best each side can do is obtain a result that each can agree too

compromise

Which of the following is NOT a type of general macro environments and forces?

corporate culture

In ______ feedback, the receiver responds by challenging the original message

corrective

Which of the following refers to individuals' capabilities to function and manage effectively in culturally diverse settings?

cultural intelligence

While resource allocator is a type of _______ role, disseminator is a(n) ______ role

decisional; informational

While entrepreneur is a type of _______ role, leader is a(n) ______ role.

decisional; interpersonal

Frederick Taylor stressed the idea that if workers produced more than a certain amount, they would be paid more. His is called

differential piecework

According to Hofstede, which of the following is an implication of low power distance?

dispersed authority

In the _______ role, managers pass privileged information directly to subordinates, who might otherwise have no access to it

disseminator

In an automobile assembly, Elizabeth has specialized in performing the windshield installation and that is her only task on the assembly line. This is an example of

division of labor

In societies with high _______ scores, individuals are valued for their achievements and are rewarded and recognized for such achievements.

individualism

In ______ feedback, the receiver provides nonevaluative information to the communicator

informational

While spokesperson is a type of _______ role, liaison is a(n) ______ role

informational; interpersonal

The major overview of the systems theorists was that firms were an open system, that is, a system that

interacts with the environment

As a division manager at KB Foods (KBF), Michelle maintains information links both inside and outside KBF. According to Mintzberg, this represents _____ role.

liaison

Which of the following profile of an organization emphasizes delivering value, competing, delivering shareholder value, goal achievement, driving and delivering results, speedy decisions, hard driving through barriers, directive, commanding, and getting things done?

market culture

The role of ________, according to Mintzberg, involves managers making decisions about who gets what, how much, when, and why

resource allocator

When Samantha, manager at ABC International, seeks and receives information from both web and industry journals, she is acting as a

monitor

In the GLOBE project, Denmark and Finland are part of which country clusters?

nordic europe

Ordering office supply can be described as which of these?

programmed decision

Which of the following describe conflict between individuals that is more personal and involves attacks on a person rather than an idea?

relationship

Interaction involvement consists of three interrelated dimensions

responsiveness, perceptiveness, and attentiveness

Which of the following is NOT an element of McKinsey 7-S model?

strengths

Among the major channels of management communications, _____ is the predominant method of communicating

talking

For managers, ______ skills refer to having the ability to use the tools, procedures, and techniques of their special areas

technical

________ are desired goals, objectives, or end states that individuals wish to pursue.

terminal values

Which of the following represents a duty-based approach?

universalism

Which of the following represents a consequentialist, "ends justifies means" approach?

utilitarianism