MCOM Ch. 16

abilities.

When Lily does a self-inventory, she lists her knowledge of Excel, her proficiency in bookkeeping, and her training in customer service. These go under the category of

False

When describing accomplishments and experiences in a résumé, avoid beginning statements with action verbs.

True

When you have secured an interview, you have made the initial cut and are likely deemed a good candidate.

licensure

Which of the following additional information adds value to a résumé?

Take credit for your individual accomplishments, but also demonstrate your team orientation.

Which of the following is a guideline for succeeding at interviews?

Tailor your cover letter to the job posting and needs of the employer.

Which of the following is a guideline for writing a cover letter?

Position your most important contributions first.

Which of the following is a guideline for writing an effective résumé?

leadership

Which of the following is an example of an ability?

language abilities

Which of the following is considered additional, helpful information to include in a résumé?

unpaid internships

Which of the following is considered work experience rather than additional information in a résumé?

analyzing your audience

Which of the following is the first step of the job application process?

Open immediately with a proposition about how you can add value to the company.

Which of the following modifications should you make when writing unsolicited cover letters?

Brock has had three jobs in eight years, and each one was a higher-level position than the last.

Which of the following people is most likely to use a chronological résumé?

Libby has worked as a corporate lawyer for five companies over thirty-two years.

Which of the following people is most likely to use a functional résumé?

objective statement

Which of the following sections is considered optional in a résumé?

Show graciousness and appreciation for the professional opportunities that were given to you.

Which of the following should you do when you resign from an organization?

took inventory of all the stock in the store.

Which of the following statements in a résumé effectively highlights a key skill or attribute?

supervised a 10-member telemarketing team

Which of the following statements in a résumé shows quantifiable accomplishments in a previous job?

completing a self-inventory

Which of the following will help you identify your interests, abilities, and attributes?

action

While describing accomplishments and experiences in a résumé, begin statements with ______ verbs.

Concise writing can focus more on her main qualifications.

Your friend Martina has written a two-page cover letter for a job application. What reason should you give to convince her to make it much shorter?

the value you can provide to a company.

Your résumé should tell a story of

True

A young professional who has only a few years of job experience should generally use a chronological résumé.

True

Focusing on ease of processing and consistency is important while formatting a résumé.

in standard format through electronic channels.

Generally, employers prefer to receive résumés

address those areas where you most need improvement.

Identifying your career goals helps you

may send the message that you care more for yourself than the employer.

If you ask about salary, compensation, and other perks on the first interview, you

False

If you want to find a job that matches your long-term goals, you should send out a lot of applications as soon as you start the job-search process.

False

In a résumé, you can list any personal details that most people would find admirable.

It uses clichés, so it fails to highlight her abilities.

In her résumé, Evie writes that she "demonstrated an ability to think outside the box and create a win-win scenario for both the company and its customers." What is wrong with this statement?

be perceptive about what hiring managers are evaluating.

In order to succeed in an interview, you should

True

Inaccuracies in a résumé can cost you the chance at a job interview.

actions

The STAR method is an approach to telling success stories during an interview. What does "A" stand for in the STAR method?

False

The best way to help recruiters grasp your abilities is to put long lists of skills in your résumé.

major accomplishment, abilities, and attributes.

The career summary section of a résumé should provide the candidate's

sell key abilities and attributes in a way that matches the needs of the employer.

The primary goal of a cover letter is to

show how you meet the needs of your prospective employers.

The purpose of cover letters and résumés is to

False

To appear experienced and knowledgeable, a job candidate should refrain from asking questions about the position or the organization during an interview.

False

To be persuasive, your résumé should highlight everything that you do well.

build relationships with potential references over time.

To construct a reference list for your résumé, you should

False

To demonstrate how interested you are in a position and company, you should use descriptive language and exaggeration in your cover letter to stand out from other applicants.

True

To help you identify your interests, abilities, and attributes, you might consider completing a self-inventory.

character.

Gloria knows that MegaMart's motto is that the customer is always right. During her interview with the hiring manager at MegaMart, Gloria recounted a story about a time she worked to make sure a customer was satisfied even though part of the problem was the customer's rudeness. By doing so, Gloria is communicating to her potential employer that she has

False

Glyn has just graduated from college, and he has decided to apply for three different types of jobs. He should use the same cover letter and résumé for each application.

caring.

Hannah frequently checks in with her team members to see if they have questions about their assignments. Doing this is an example of

True

Providing a list of personal references is a part of most job applications.

He should carefully evaluate his career ambitions and qualifications.

Sam has just graduated with a degree in management, and he wants to apply for an assistant manager's post at a recruitment firm. Which of the following is the first step Sam should take?

True

Sending a note of appreciation following an interview is a good strategy.

be relatively brief—not more than one to two minutes long.

Success stories should

uninterested or inexperienced.

When interviewees do not ask questions, hiring managers often view them as

solicited

When people reply to formal job announcements, they are writing a(n) ______ cover letter since it is for an open position that a company advertises.

emphasized your selling points in a compelling manner.

When reviewing résumés and cover letters, it is important to ensure that you have

add a brief statement describing your professional relationship with each of your references.

When you are constructing a reference list, you should

True

When you are creating cover letters and résumés, you are writing persuasive messages.

to express goodwill and confirm your interest in the position

Why should you send a note of appreciation following an interview?

False

Ben has decided to look for a better job. The first thing he should do before creating a résumé is to understand the needs of his potential employers.

trying to display everything they do well.

A mistake that many job applicants make while creating résumés is

identify the position being applied for in the subject line.

Adrian is one of several engineers applying for a job recently advertised on the Internet. While writing his email cover letter, Adrian should

personal references

Alec's job application has a cover letter and résumé. The cover letter has three paragraphs targeted to the job he is applying for. The résumé has a name block, a list of work experience, information about his college education, and a list of professional associations and licensure. What necessary component has Alec forgotten to include?

company that does not currently have an open position.

An unsolicited cover letter is one that a job seeker sends to a

She dressed too provocatively.

Cilla arrives for her interview twelve minutes early, wearing a dress blouse and business suit that has a skirt that falls several inches above her knees. During the interview, she mentions a successful ad campaign she conducted on her job. She expresses gratitude for the opportunity her current employer gave her. She defers asking about salary or vacation, knowing she can ask about it if she is interviewed again. She sends a thank-you note to the manager who interviewed her. What did Cilla do wrong?

competence.

Cory knows how to use spreadsheet software to create reports that his managers find useful. This ability indicates Cory's

results

During an interview, Ramon tells a success story about his fundraising abilities, including the information that he obtained three grants for a total of $140,000 in funds for his organization. Which part of the STAR method does this statement relate to?

False

During job interviews, telling stories about your successes can make you seem too arrogant to fit into the hiring organization.

contain typos or other careless errors.

Many potential employers immediately discard résumés that

research the strategic goals and unique challenges of the company.

One of the best ways to understand a potential employer's needs is to

achieving the right tone.

One of the most challenging aspects of writing a cover letter is

False

Preparing for the job application process is completely different from preparing for other forms of business communication.

True

Rita has decided to leave her first job because she has been offered a position with a better chance of promotion. Rita should tell her supervisor that she is resigning as soon as she accepts the offer.

attribute.

Ryan is considered to be a reliable employee at his workplace. Being reliable is a(n)