MEA1304 QUIZZES FOR FINAL CH 6-10
Which of the following is not needed when describing a patient's chief complaint?
How many family members are healthy The chief complaint is the main problem the patient is currently experiencing. The medical assistant should note the remedies the patient has tried, the duration of any pain, and the time that symptoms were first noticed. The number of healthy family members is not necessary information about the chief complaint but would be part of the family history.
Which of the following is essential to active listening?
Listen to what the speaker is saying. Listen to nonverbal clues. Interpret what the message is. Restate the message. **All are correct**
Which types of outpatient procedures might be scheduled by the physician's office?
MRIs CT scans Blood work **All are correct** Numerous types of outpatient procedures are scheduled by the physician's office, including MRIs, CT scans, blood work, day surgeries, radiologic tests, and others.
How are corrections made to the electronic health record?
A new entry or addendum must be added close to the original entry with the correct information and then initialed.
How are corrections made to the electronic health record?
A new entry or addendum must be added close to the original entry with the correct information and then initialed. When electronic health records are corrected, the record must be entered (through the log-on process) and then an addendum can be made to correct the information in the record. The addendum is initialed by the person who makes the correction.
What is not recommended for infection control practices for technologic devices?
Disinfection keyboards, touchscreens, and signature pads weekly.
What acts as a filter or barrier between the network and the internet?
Firewalls Firewalls are program or hardware device that acts as a barrier or filter between the network and the internet. Data coming from the internet must pass through the firewall. Data that do not meet the firewall criteria are not allowed into the network.
A medical assistant needs to send a letter informing a patient about her test results. What type of mail service should be used?
First-class mail For routine mail, the healthcare facility will use first-class mail. **It provides delivery in 3 days or less. Used for envelopes and pages weighing up to 13 ounces.**
Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do?
New patients Established patients Consultations **All are correct* All patients should be escorted to examination rooms and given instructions as to what they are to do from there.
Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do?
New patients Established patients Consultations **All are correct** All patients should be escorted to examination rooms and given instructions as to what they are to do from there.
Which of the following is the usual business envelope size?
No. 10 The usual business envelope size is No. 10.
With EHR unavailability, what does the SAFER guides recommend for patient safety?
Paper forms need to be available during downtime to replace key EHR functions. Backup must be done. Hardware that runs the EHR should be duplicated. An electric generator with sufficient fuel should be available to back up the EHR during power outages. **All are correct**
Which of the following is an output device?
Printer
Which of the following is an output device?
Printer A printer is an output device. The keyboard, scanner, and touch pad are input devices.
Which type of special postal service would you use for a heavy, expensive piece of medical equipment being returned to the manufacturer for a refund?
Registered mail Registered mail is the correct choice for sending a heavy piece of medical equipment back to the manufacturer for a refund.
When rescheduling an appointment, which of the following needs to occur?
Set the new appointment time and remove the first appointment day and time. When rescheduling an appointment, make sure the first appointment day and time are removed from the appointment book, and then set the new appointment. Scheduling patients who often arrive late as the last patients of the day helps reduce the inconvenience on the schedule.
What does S.O.A.P.E.R. mean?
Subjective Objective Assessment Plan Education Response
Which information item is not included on the patient information form that new patients are required to complete?
Summary of medical history Patient information forms usually do not contain medical histories; these are most often completed on separate forms
How long are records of telephone messages retained?
The same period that the statute of limitations runs for medical professional liability cases The copy in the message book usually is retained for the same period that the statute of limitations runs for medical professional liability cases.
What is incorrect regarding the closing in a business letter?
There are two blank lines between the last line of the body and the closing. The closing is positioned vertically in the same position as the date. There should be one blank line between the last line of the body of the letter and the closing. The first word should include a capital letter. The word or phrase is followed by a comma.
What is the most important reason for telling the physician when a charting error is discovered later?
To protect the patient's health and well-being
For security reasons, stating that the doctor is unavailable is best used in which of the following situations?
When provider is called to an emergency. For security reasons, merely state that the doctor is unavailable. Stating over the telephone that the provider is out of town could lead to attempted burglary or other unauthorized intrusion on the premises. When a provider is delayed, show concern for the patient, but do not be overly apologetic, which might imply some degree of guilt. Most patients realize that a provider has certain priorities. When the provider is called to an emergency, give waiting patients an option to wait or reschedule.
All of the following are advantages to using laser printers except:
cost. A laser printer is fast and efficient and produces a high-quality output; however, the cost often is higher than with other types of printers.
A correction to a medical record can be made by:
drawing a line through the entry and writing the correct information. The medical assistant should never obliterate a medical record or try to hide an error by rewriting information in the record.
The "E" entry in the SOAPER charting method means:
education. The "E" entry signifies patient education that occurred during the encounter with the patient.
When a requested appointment time is not available, the medical assistant should:
explain why the time is not available and offer a substitute date and time. The medical assistant should explain why requested times are not available and offer an alternative day and time the patient can see the physician.
A filing system in which an alphabetic cross-reference must be consulted to locate specific files is called a(n) _____________ system.
indirect filing An indirect filing system uses an alphabetic cross-reference to locate specific files.
A mouse is a(n):
input device.
The physical health record belongs to the:
physician or provider. The physical health record belongs to the physician or provider who created it.
A matrix in the schedule:
prevents booking of patients during meetings and hospital rounds. The matrix schedule keeps appointments from being scheduled at times when the physician or the facilities are not available.
The use of phonetic writing in the medical office can help you:
pronounce patients' names correctly Patients appreciate having their names pronounced correctly. Medical assistants should write the name phonetically in a visible place on the medical record and refer to the record until they are comfortable pronouncing the patient's name correctly.
The "R" entry in the SOAPER charting method means:
response. The "R" entry signifies the patient's response during the encounter and indicates the person's understanding of the treatment plan or instructions.
The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment schedule, such as:
surgeries. Other types of appointments that need to be noted in the appointment schedule are times that the physician will be performing surgery or other procedures and therefore will not be in the office and available for patients
The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment schedule, such as:
surgeries. Other types of appointments that need to be noted in the appointment schedule are times that the physician will be performing surgery or other procedures and therefore will not be in the office and available for patients.
Pitch is:
the depth of a tone or sound.
When patients need a series of appointments, it is best to:
try to set the appointments for the same day of the week at the same time.
__________ software can be used for transcription and authentication.
voice recognition
__________ software can be used for transcription and authentication.
voice recognition Voice recognition software is used for transcription and authentication purposes.
If you want to transfer paper files to a computerized system without inputting all the data using the keyboard, you could use a:
scanner. A scanner allows the user to enter information into a computer without manually entering information into a database.
Which of the following is not an advantage of a numeric filing system?
Filing activity is greatest when the system is initiated. Most filing activity is required when a numeric filing system is instituted. Once the system is in place, it is easy to maintain.
Which of the following keyboards helps reduce repetitive strain injuries by minimizing muscle strain?
Split-key layout and waved or curved key layout Ergonomic keyboards help reduce repetitive strain injuries by minimizing muscle strain; these keyboards allow the user's hands to be in a natural position when typing. The two most common ergonomic keyboards are the split-key model and the "waved" or "curved" key layout.
What is the HIPAA privacy rule requirement for the retention of health records?
Until the minor reaches the age of majority plus the statute of limitations. The HIPAA privacy rule does not include requirements for the retention of health records. However, the privacy rule does require that appropriate administrative, technical, and physical safeguards be applied so that the privacy of health records is maintained. The records of any patient covered by Medicare or Medicaid must be kept at least 10 years. In all cases, health records should be kept for at least the period of the statute of limitations for medical malpractice claims, which may be 3 years or longer, depending on state law.
Medical facilities should keep records on minors for how long?
Until the minor reaches the age of majority, plus the statute of limitations
Medical facilities should keep records on minors for how long?
Until the minor reaches the age of majority, plus the statute of limitations Medical records should be kept until minors reach the age of majority, plus statute of limitations.
For the USPS domestic shipping, what is the maximum thickness (in inches) for a letter?
0.25 The maximum thickness for a letter is 0.25 inch.
A gigabyte is approximately _________ bytes.
1 million A gigabyte is about 1 million bytes of data.
Which of the following should be removed from the reception area as quickly as possible?
Angry patients Angry patients should be removed from the reception area, and their concerns should be addressed in a private room.
A terabyte is approximately _________ bytes.
1 trillion A terabyte is approximately 1 trillion bytes.
If a patient has been waiting longer than ________ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment.
15 After 15 minutes of waiting, patients should be offered alternative appointments.
If your office is on the West Coast, what time is the latest time to call the East Coast?
2 PM
If your office is in California and it is noon, what time is it on the East Coast?
3 PM East Coast time is 3 hours later than West Coast time.
Which size letterhead is appropriate for most business correspondence?
8 1/2 × 11 inches Most business correspondence is produced on letter-sized paper, which is 8 1/2 × 11 inches.
Which of the following calls is considered urgent, but not an emergency?
Animal bite An urgent call may be an adult patient with a fever over 102°F (38.9°C), an animal bite, or an increasingly painful ear infection. Emergency calls may include such conditions and/or symptoms as chest pain, profuse bleeding, severe allergic reactions, cessation of breathing, injuries resulting in loss of consciousness, and broken bones.
What is the best way to decide whether patients need special assistance in disrobing?
Ask all patients if you can be of assistance. Ask patients if they need assistance with disrobing or dressing, and always be willing to help.
This security measure records computer activity of a user within software.
Audit trails Audit trails provide records of computer activity used to monitor users' actions within software, including additions, deletions, and viewing of electronic records.
__________ means that each employee with network access must log in using a unique password.
Authentication Authentication means each employee with network access must log in using a unique password. The security officer should be able to see the employee's activity in the network and individual software.
___________ is a process in which the network files are copied either using an external hard drive, a server, or an online system.
Backing up
While working on a computer device, what body language would indicate the medical assistant is not listening to the patient?
Body language that indicates listening includes the following: • Turning your head and upper body toward the speaker • Leaning forward • Tilting your head and nodding • Smiling (if appropriate in the situation)
For a record to be admissible as evidence in court, the person dictating or writing the entries must be able to attest that they were true and correct at the time they were written. The best indication of this is the provider's signature or initials on the typed or EHR entry.
Both statements are true. For a record to be admissible as evidence in court, the person dictating or writing the entries must be able to attest that they were true and correct at the time they were written. The best indication of this is the provider's signature or initials on the typed entry. In an EHR the provider's electronic signature is proof of the accuracy of the entries.
Health records should never be left in the examination room to be picked up and read by a patient. When using an EHR, it is important to remember to log out of the computer when you are ready to leave the room.
Both statements are true. Health records should never be left in the examination room to be picked up and read by a patient. When using an EHR, it is important to remember to log out of the computer when you are ready to leave the room.
The practice management software allows the user to enter patient demographic information, schedule appointments, perform billing procedures, and generate reports. EMR software contains the patient's medical treatment information for one healthcare facility.
Both statements are true. Practice management software is a type of software that allows the user to enter demographic information, schedule appointments, maintain lists of insurance payers, perform billing tasks, and generate reports. When patients' records became electronic (or computerized), they were called electronic medical records. The EMR software contains limited information, usually related to medical treatment for one healthcare facility. The EMR was a digital version of the paper medical record.
Which of the following is referred to as the "brains" of the computer?
CPU
Which of the following is referred to as the "brains" of the computer?
CPU The central processing unit (CPU), or processor, is the "brains" of the computer. It is responsible for interpreting and executing commands from the software or the program. RAM is random active memory or speed; ROM is read-only memory; HDD is the hard disk drive; SSD is the solid-state drive.
Which of the following screens responds to the electrical characteristics of a finger and is found in smart phones and other electronic devices?
Capacitive touch screen capacitive touch screen responds to the electrical characteristics of a finger and is found in smart phones and other electronic devices. It requires a specialized stylus that has more surface area in the point.
Which of the following types of communication tools is best for two-way communication?
Cell phone Cell phones are an effective means of two-way communication.
What USPS abbreviation is **incorrect?**
Center: CNTR The USPS abbreviation for center is CTR.
A medical assistant needs to send a termination letter to a patient. Many state laws mandate this type of letter must be sent by ______________.
Certified mail with return receipt Many state laws mandate that termination letters be sent by certified mail with return receipt. The mailing receipt, the return receipt, and a copy of the letter are uploaded into the EHR or filed in the paper medical record.
Which of the following functions of an electronic record can store lists of billing codes and current procedural terminology?
Charge capture The charge capture functions can store lists of billing codes (e.g., International Classification of Diseases [ICD] and Current Procedural Terminology [CPT]) in addition to charges associated with procedures, supplies, and laboratory tests. The appointment scheduler allows the staff to track and schedule appointments, matrix the schedule, and account for recurring time blocks. Current and referring providers can be coordinated and automated, allowing the provider to share patient information with another provider. The EHR billing system can manage all of the practice's billing and accounting systems.
With practice management software, what tasks can be performed?
Claim denial management and electronic claim submission Financial and management reporting Scheduler and insurance eligibility verification Medical coding or encoder **All are correct**
What statement is correct regarding the use of commas?
Commas are used in many situations including: • To separate items in a list of three or more things .• To separate two interchangeable adjectives .• To set off the name or title or an expression that interrupts the flow of the sentence. • With direct quotations.
This category of keyboard keys allows movement of the cursor and the screen. The Home, End, Insert, and Delete keys are in this category.
Control The control keys allow movement of the cursor and the screen; include Home, End, Insert, Delete, Page Up, Page Down, Control, Escape, Alternate, and four arrow keys.
The medical assistant should consider which of the following when selecting filing equipment?
Cost of space and equipment Fire protection Confidentiality requirements **All are correct** Many considerations should be evaluated when considering filing equipment.
Answering services can be used for which of the following?
Cover the telephone if all staff members need to be away at the same time and buffer and screen after-hours calls. The staff at the answering service can act as a buffer for the provider after hours by screening the calls. Answering services also can be used to cover the telephone if all staff members need to be away from the telephones at the same time. By following the criteria given to them by the healthcare facility, they can determine whether the provider (or on-call person) should be contacted or the patient directed to the hospital emergency department, or whether a message can be taken and relayed to the healthcare facility in the morning.
Which of the following is used to ensure that all office computer programs and data are secure in case of a mishap, fire, or natural disaster?
Data backup Backing up is a process in which the network files are copied either using an external hard drive, a server, or an online backup system. To protect the data from a disaster in the medical facility, it is important to store the backup files offsite. When computer data are compromised, either by errors, natural causes (e.g., floods, storm damage), or human causes (e.g., fires, hackers, and malware), the data can be restored using the offsite backup copy.
chapter 7 question 12: What is the proper greeting for a business letter?
Dear Mr. Black: For business letters, the salutation should be formal. "Dear" is followed by the person's title and name and then ends with a colon (e.g., Dear Mr. Smith:).
Which statement is not accurate about correcting charting errors?
Draw two clear lines through the error. Only one line should be drawn through errors when corrections are made.
The type of electronic record of health-related information about a patient that conforms to nationally recognized interoperability standards and that can be created, managed, and consulted by authorized clinicians and staff from more than one healthcare organization is a(n):
EHR. The EHR can be created, managed, and consulted by authorized clinicians and staff from more than one healthcare organization.
The type of electronic record of health-related information about an individual that can be created, gathered, managed, and consulted only by authorized clinicians and staff in a single healthcare organization is a(n):
EMR. The EMR is compiled by the staff at a single organization involved in the patient's care.
An electronic record of health-related information about an individual that can be created, gathered, managed, and accessed by authorized clinicians and staff members within a single healthcare organization. This is an electronic version of a paper record.
Electronic medical record Electronic medical record (EMR) is an electronic record of health-related information about an individual that can be created, gathered, managed, and accessed by authorized clinicians and staff members within a single healthcare organization. An EMR is an electronic version of a paper record.
What electronic technology does the medical assistant use to communicate with others?
Email LAN and WAN Bluetooth headsets Practice management software and word processing software **All are correct**
Cipher text is another name for which of the following?
Encrypted data Another name for encrypted data is cipher text. Encryption software is used to encode or change the information into nonreadable or encrypted data. This prevents unauthorized users from reading the information.
In a paper record, which of the following is never an acceptable method of correction to a handwritten entry?
Erase or use a correction fluid. Erasing, using correction fluid, or any other type of obliteration is never acceptable. To correct a handwritten entry, draw a line through the error. Insert the correction above or immediately after the error, in a spot where it can be read clearly. If indicated by the policy and procedures manual, write "Error" or "Err." in the margin. The person making the correction should write his or her initials or signature below the correction and the date.
Computer hardware can be divided into all of the following categories except one. Which is the exception?
External components Computer hardware can be divided into the following categories: input devices, output devices, internal components, secondary storage devices, and network and internet access devices.
Which of the following is true concerning the scheduling of new patients?
Financial arrangements should be explained when the appointment is made if the patient is expected to pay at the time of service. New patients must be clear on financial policies when they schedule their first appointment so that they can be prepared to pay for services that day.
Which of the following describes a phrase without a main clause and is a major error in writing?
Fragment fragment is a phrase without a main clause and is a major error in writing.
How would you properly index the name "Jill Freeman, M.D." for filing if you had another patient with the same name but without the title?
Freeman, Jill M.D. The title should be used in filing systems to distinguish a person from one who does not have a title.
Which is the most common type of business letter where all elements are left justified?
Full block letter format The full block format is the most common type of business letter. All elements are left justified, meaning the elements start at the left margin of the document.
HIPAA recommends that physicians keep the records on patients for at least:
HIPAA does not recommend a number of years.
Which section of the law, commonly known as the Economic Stimulus Package, pertains to healthcare?
HITECH Act The sections of the ARRA that pertain to healthcare are collectively known as the Health Information Technology for Economic and Clinical Health Act, or HITECH Act. The American Recovery and Reinvestment Act of 2009 (ARRA), commonly known as the Economic Stimulus Package, was passed to promote economic recovery.
Which of the following is not correct with regard to ending a call?
Hanging up before the caller The caller should always be allowed to hang up before the medical assistant does.
Health records should never be left in the examination room to be picked up and read by a patient. When using an EHR, it is important to remember to log out of the computer when you are ready to leave the room.
Health records should never be left in the examination room to be picked up and read by a patient. When using an EHR, it is important to remember to log out of the computer when you are ready to leave the room.
The ability to work with other systems.
Interoperability
A private computer network that can only be accessed by authorized people.
Intranet Intranet is a private computer network that can only be accessed by authorized people (e.g., employees of the facility that owns the network).
When comparing the simplified letter format to the full block format, how is the simplified letter format different?
It does not have a salutation and closing and the signature comes right after the body, followed by the sender's name in all capital letters. The simplified letter has no salutation or closing. The signature comes right after the body, followed by the sender's name in all capital letters. The full block format and the simplified format both use left justification for all the elements.
An ergonomic workstation designed for prolonged use will not include which of the following?
Laptops and tablets Laptop computers and tablets are not ergonomically designed for prolonged use.
Which of the following are common types of filing equipment found in a medical office?
Lateral files **All are correct** Automated files Rotary circular files
Which of the following dates is written correctly for inclusion in the heading of a letter?
May 1, 2016 The date in the heading of a letter should be formatted as month, date, and year and written as "May 1, 2016."
This security measure monitors if hackers are attempting to break into the network and accounts can be locked.
Monitoring log-in activity Monitoring of log-in activity identifies multiple incorrect log-in attempts and many times the account is locked. This prevents hackers (unauthorized users that attempt to break into networks) from cracking passwords.
Common output devices in the healthcare setting include which of the following?
Monitors Printers Speakers **All are correct** The data entered into the computer with the input devices is processed by the computer. The processed data is displayed using output devices. Common output devices in the healthcare setting include monitors, printers, and speakers.
Which of the following indirect filing systems is used by a majority of large clinics and hospitals?
Numeric filing Some form of numeric filing combined with color and shelf filing is used by practically every large clinic or hospital. Management consultants differ in their recommendations; some recommend numeric filing only if more than 5,000 to 10,000 records are involved. Others recommend nothing but numeric filing. Numeric filing is an indirect filing system, or one that requires use of an alphabetic cross-reference to find a given file. Alphabetic filing by name is the oldest, simplest, and most commonly used system. It is the system of choice for filing patients' records in most small providers' offices. The alphabetic system of filing is traditional and simple to set up, requiring only a file cabinet or shelf, folders, and some divider guides. It is a direct filing system in that the person filing needs to know only the name to find the desired file. Subject filing can be either alphabetic or alphanumeric (A 1-3, B 1-1, B 1-2, and so on) and is used for general correspondence. When a color-coding system is used, both filing and finding files are easier, and misfiling of folders is kept to a minimum.
Most providers allow medical assistants to give test results in which of the following circumstances?
Only normal test results and abnormal test results if authorized by the provider Most providers prefer that medical assistants give only normal test results to patients. However, the medical assistant may also give abnormal test results if authorized by the provider.
Which type of scheduling system is often used in an urgent care setting?
Open office hours In an open office hours method, the facility is open at given hours of the day or evening, and the patients are told that they can come in at any time. This type of system is often used in an urgent care setting. Patients are then seen in the order in which they arrive, although a patient with an urgent condition may be seen ahead of those who arrived before them. Booking two patients to come in at the same time is sometimes used to work in a patient with an acute illness or injury when there are no open appointments. This works out best if one of the patients needs lab work or another procedure done prior to seeing the provider. Grouping or categorizing of procedures is another method of scheduling that appeals to many practitioners.
What software acts as the computer's software administrator by managing, integrating, and controlling application software and hardware?
Operating system Operating system software acts as the computer's software administrator by managing, integrating, and controlling application software and hardware. Windows is an example.
Which of the following are common sources of incoming calls to the physician's office?
Other physicians New patients Laboratories **All are correct**
Which statement is not correct?
Output devices allow data to be entered into the computer.
Identify the error(s) in the following inside address: Jane Miller1 4412 East Lake Drv Tallahassee, Florida 34101
Personal title When writing out the person's name, include the person's personal title (e.g., Miss, Ms., Mrs., Mr., or Dr.). If you are unsure of a woman's title preference, use Ms. Use the U.S. Postal Service format and abbreviations for the address. No comma is needed between the city and state. Use the two-letter postal abbreviations for the states.
The physical health record belongs to the:
Physician or provider
For legal purposes, what needs to occur when a patient fails to keep an appointment?
Place documentation in the patient health record and appointment schedule. Failed appointments need to be documented in the patient's health record as well as the appointment schedule, for legal purposes. A patient may try to claim abandonment, when he or she has actually been the one to miss the appointments. It is important to determine the reason for failed appointments and to do whatever is possible to remedy the situation. Telephone the patient to make sure no misunderstanding has occurred.
When a patient calls in complaining about the care he or she received or the fee charged, which of the following should be avoided?
Placing blame for the error When callers complain, do not attempt to blame someone else, and never argue with the patient. Find the source of the problem, and then present options to the caller as to how the situation can be resolved. Remember to treat callers in the same manner that you would wish to be treated. Provide good customer service to patients, and complaints will be few and far between.
What is a word that indicates a relationship or a location between a noun or pronoun and the rest of the sentence?
Preposition Preposition—A word that indicates a relationship or a location between a noun or pronoun and the rest of the sentence.
Which of the following is not a method of organizing a medical record?
Progressively Medical records can be organized chronologically or as source-oriented or problem-oriented records. There is no such thing as a progressive type of record organization.
What information is not included in a clinic's letterhead?
Provider's personal email address letterhead may or may not include the provider's name. It should have the clinic's name, street address or post office box, city, state, and ZIP code. Some letterheads have additional contact information, such as phone numbers, website address, and an email address.
What is **incorrect** regarding addressing mail?
Put the suite or apartment number on the line below the delivery address. If you cannot fit the suite or apartment number on the same line as the delivery address, put it on the line above the delivery address, not below it.
Which of the following scheduling systems reduces the number of calls to the office and is available to the patient 24 hours a day?
Self-scheduling Software is available that allows the patient to self-schedule through secure links to the provider's appointment book. These systems will reduce the number of calls to the office and are available to the patient 24 hours a day. With computerized scheduling multiple users can access the appointment schedule at the same time minimizing the wait time for patients. Another advantage of computerized schedule is the reports that can be generated. Some appointment books show an entire week at a glance, and many are color coded, with a special color used for each day of the week. This is very helpful when the provider asks the patient to return.
When using speakerphone, which of the following should occur to comply with HIPAA?
Should not be used in areas where conversation can be overheard. Be careful when using a speakerphone because the sound can travel farther than you might think, and someone might overhear private medical information—this is a violation of the law, specifically the Health Insurance Portability and Accountability Act (HIPAA). Always inform the caller that you will be putting him or her on speakerphone, and let the person know who else will be listening. You must also be conscious of protecting patient information when using a speakerphone. The speakerphone function should not be used in areas such as the patient check-in area or anywhere a conversation can be overheard. The door or reception window should be closed so that no one just walking by can overhear the conversation.
This optional mail service provides the date and time of delivery or when the delivery attempt was made, along with the recipient's signature. Copy of the delivery record is available upon request.
Signature confirmation Signature confirmation provides the date and time of delivery or when the delivery attempt was made, along with the recipient's signature. Copy of the delivery record is available upon request.
When answering a telephone for a healthcare practice, which of the following practices helps create a positive impression on the caller?
Smile. Although it may seem silly, you should always smile when you answer the telephone. The physical act of smiling affects how your words sound. It is as if your caller can see you smiling, which creates a positive impression.
When answering a telephone for a healthcare practice, which of the following practices helps create a positive impression on the caller?
Smile. Although it may seem silly, you should always smile when you answer the telephone. The physical act of smiling affects how your words sound. It is as if your caller can see you smiling, which creates a positive impression.
What is incorrect when performing routine cleaning for computer hardware?
Spray a household glass cleaner on the monitor screen and wipe with a lint-free cloth. Spray a household glass cleaner on a lint-free cloth, and then wipe the glass monitor screen. Do not spray liquid directly on a component, as the liquid may drip into the device.
Which information item is not included on the patient information form that new patients are required to complete?
Summary of medical history Patient information forms usually do not contain medical histories; these are most often completed on separate forms.
You are sorting the incoming mail and accidentally opened an envelope that you should not have. What do you do?
Tape the envelope shut and add a note that includes your name and the date. If mail is accidentally opened that should not have been, the medical assistant should tape the envelope shut. A note should be included with the envelope to indicate that it was accidently opened. The note should include the person's name who opened it and the date.
What practice would not be considered ergonomically correct?
The bottom of the monitor is at or just below eye level. The monitor should be directly in front of the person with the top of the monitor at or just below eye level.
When answering incoming calls, what is the first thing the caller should hear?
The name of the facility When answering incoming telephone calls, the medical assistant should identify the facility first, state his or her name, and then follow with an offer of help.
Who ultimately decides whether a medical record can be released?
The patient The patient ultimately decides whether his or her medical record can be released.
The medical record should be released only with a:
written release from the patient. Records should be released only with a written authorization from the patient.
What is the error in this statement? "Did there son, daughter, and granddaughter came to the appointment."
The period should be a question mark and there is spelled incorrectly. There is an adverb and indicates a place. There is a pronoun and indicates possession. Use a question mark after a direct question.
What is the most important reason for telling the physician when a charting error is discovered later?
To protect the patient's health and well-being The most important reason to report errors in the medical record is to make sure the patient's health and well-being are not jeopardized.
A parent or guardian must accompany all children under the age of 10 into the exam room with no exceptions. Minors need a parent to consent to treatment in most cases.
Usually, the parent or guardian accompanies the child into the exam room, but some exceptions exist, such as a case of suspected child abuse. Older children certainly can see the doctor without a parent, especially for routine visits, such as a school sports physical. However, minors still need a parent to consent to treatment in most cases.
What software helps the computer function? Examples of this type of software include backup software and file manager?
Utility Utility software helps the computer function. Examples include file managers, screensavers, backup software, and clipboard managers.
Which of the following types of communication tools can be used to record verbal messages?
Voice mail Voice mail can be used to record verbal messages.
For security reasons, stating that the doctor is unavailable is best used in which of the following situations?
When provider is called to an emergency. When provider is out of town. When provider is delayed. **All are correct**
Which statement is incorrect?
Where means to or at and were means to have something on your body. Where is defined as to, at, or in what place. Were is a verb and is the past tense plural of "be." Wear means to have something on your body.
Which statement is incorrect?
Who refers to him or her and whom refers to people and things. Who refers to people; he or she did an action. Whom refers to him or her.
When sending a fax, the medical assistant must:
adhere to HIPAA and HITECH rules and ensure contact information for the sender and recipient is on the face sheet. When sending a fax, the medical assistant must adhere to rules established by the HIPAA and HITECH. Healthcare facilities usually have a required face sheet (the first sheet) that includes confidentiality language, which instructs the recipient, if he or she is not the intended party, to contact the sender. The sender usually discusses how to destroy the records to maintain confidentiality. Besides the confidentiality statement, the face sheet should include the contact information for the sender and recipient, the date, and the total number of pages.
The principal advantage of using the wave method when designing the scheduling process is that it:
allows flexibility to accommodate the unpredictable. The **wave method** of appointment scheduling allows flexibility to accommodate the unpredictable.
The principal advantage of using the wave method when designing the scheduling process is that it:
allows flexibility to accommodate the unpredictable. The wave method of appointment scheduling allows flexibility to accommodate the unpredictable.
The first prerequisite for scheduling an outpatient admission or procedure is:
an oral or written order for the procedure from the physician. All outpatient admissions and/or procedures begin with an order from the physician.
Active listening involves:
being present in the moment. focusing solely on the conversation. confirming what the speaker has said. **All are correct** Active listening involves being present in the moment, focusing solely on the conversation, confirming what the speaker has said as well as not interrupting, waiting to form your response until the person has finished speaking, and always being respectful and professional.
An incidental disclosure:
cannot reasonably be prevented. is limited in nature. occurs as a result of another use or disclosure that is permitted. **All are correct** A disclosure that cannot reasonably be prevented, is limited in nature, and occurs as a result of another use or disclosure that is permitted is an incidental disclosure.
Encrypted data are called:
cipher text. Encrypted data are called cipher text.
Files for patients who have died, moved away, or otherwise terminated their relationship with the physician are called _____________ files.
closed The files of patients who are no longer active, such as those who have moved away, died, or otherwise terminated their relationship with the physician, are called closed files.
The way to organize appointment scheduling so that it best supports the success of the practice is to:
consider the preferences of the physician. The preferences and habits of the physician are prime concerns when scheduling appointments, and if these two elements are considered, the practice will be successful in most cases.
A pleasing telephone voice is developed by using:
enunciation. A pleasing telephone voice is developed by using enunciation
When informing patients that you must postpone their appointments because of the absence of the provider, it is good practice to:
give them the option of seeing another provider. If the provider will be absent from the office for a period of time, patients should be offered the names of alternative providers so that they can continue their medical care if necessary.
The medical assistant should follow all the following practices regarding patient arrivals except:
having patients wait in the examination room instead of the waiting room. Patients do not appreciate waiting in the examination rooms for any length of time. Once the patient is in the examination room, he or she should see the physician within just a few moments.
The vocabulary of a particular profession is called:
jargon. Jargon is the vocabulary of a particular profession, such as healthcare, and should be avoided when a medical assistant is talking with patients.
Continuity of care means:
medical attention that continues smoothly from one provider to another so that the patient receives the most benefit. Continuity of care is medical attention that moves smoothly from one provider to another so that the patient receives the most benefit.
The most commonly used input device that allows the computer operator to select commands by interfacing with the monitor screen is called the:
mouse.
A series of computers that are linked, allowing them to share information, is a(n):
network. A network is a series of computers that are linked, allowing users to share information and resources.
A person who fails to keep an appointment without giving advance notice is called a:
no-show. A no-show patient fails to keep a scheduled appointment without giving advance notice to the office.
An application program is software that is designed to:
perform a variety of tasks, such as word processing, database functions, and patient billing. Application software (also called an application, app, or application program) allows the user or other applications to perform specific tasks. Application software may consist of a single program or a collection of programs.
A matrix in the schedule:
prevents booking of patients during meetings and hospital rounds.
The process of moving an active file to inactive status is called:
purging. Purging is the process of moving active files into inactive status.
When using cloud storage, the files are copied onto many servers in various locations. This is called:
redundancy. After signing up, individuals use the internet to send computer files to the service company's data servers. The files are copied onto many servers in various locations. This is called redundancy. It allows the information to be accessible even if one server goes down and needs repairs.
:If you want to transfer paper files to a computerized system without inputting all the data using the keyboard, you could use a:
scanner. A scanner allows the user to enter information into a computer without manually entering information into a database.
do chapter 8 and 9 quizzes
start here
The advantages of using the color-coding filing system are the following:
the use of color visually restricts the area of search for a specific record. a misfiled record is easily spotted even from a distance. you can use either the alphabetic or numeric color-coding system. **All are correct** When a color-coded system is used, both filing files and finding files are easier, and misfiled folders are kept to a minimum.
Patients may fail to appear for appointments because:
they have been pressed for a payment but do not have the funds to pay. they are in denial and are having difficulty facing their illness. the office consistently runs behind schedule. **All are correct** Reasons patients fail to keep appointments include inability to pay, difficulty facing illness, and constant long wait times at the doctor's office.
The most frequently used follow-up method is a:
tickler file. The most frequently used follow-up method is a tickler file, the so-called because it tickles the memory that something needs to be done or followed upon on a particular date.
When the physician is scheduled at outside facilities, the medical assistant must be sure to allow time for:
travel. The medical assistant must always allow travel time when the physician is seeing patients at outside facilities.
When patients need a series of appointments, it is best to:
try to set the appointments for the same day of the week at the same time. Series of appointments are best handled by setting them on the same day of the week and at the same time so that the patient can remember them more easily.
In this chapter, media is defined as:
type of communication and data storage devices. Media is a type of communication (e.g., social media sites) and with computers, the term refers to data storage devices.
When a patient calls with a complaint:
use an approach similar to that for angry callers. find the source of the problem. present options of solutions to the patient. **All are correct**
When a patient calls with a complaint:
use an approach similar to that for angry callers. find the source of the problem. present options of solutions to the patient. **All are correct** When a patient calls with a complaint, the approach should be similar to that used with angry callers. Find the source of the problem and present options to the patient.
Practice management software is used for scheduling appointments, new patient registration, billing, coding, and managing finances. Some of the more useful features of many practice management software programs include:
• Claim denial management and electronic claim submission • Financial and management reporting • Scheduler • Medical coding or encoder • Insurance eligibility verification
