Medical Assistant certification exam, CMA AAMA Exam Prep, CMA AAMA
________ is yellow skin as in from a liver, bile, gallbladder or pancreatic disorder)
Jaundice
The second portion of the small intestine is called the...
Jejenum
The final decision of a court in an action or suit is...
Judgment
The major vein that drains the head and brain is called the...
Jugular
Non-Verbal Communication -Body Language
Just as important as the spoken message
Inflammation of the cornea.
Keratitis
Which test measures both suga and acetone in the urine?
Keto-diastix
Another term for acetone in the urine is ....
Ketone bodies (ketones)
The patella is located in the
Knee
___________ __________ may mean that someone cannot see well enough to avoid an accident.
Inadequate lighting
A(n) ___________ report is a form that must be filled out to record an unusual event that occurs such as patient injury.
Incident or Accident
When the patient kneels, and places his/her head and chest on the table with buttocks elevated, it is called the..... position.
Knee-chest
The hunchback of Notre Dam had _________ or hunchback. No surgery available- only ________.
Kyphosis bracing
A ................... is a small,sterile,needle like piece of metal used to make small punctures in the dermis.
Lancet
Located between the pharynx and trachea, and containing the vocal cords is the...
Larynx
_______ or away from mid-line. (Think: sides)
Lateral
washing out the stomach through a nasogastric tube is called...
Lavage
The tube used to collect a blood sample for a Complete Blood Count (cbc) is.....
Lavander top,ethylenediaminetetraacetic acid additive
When collecting blood for a hematocrit test use a ...
Lavander-top evacuated tube
The tube to collect whole blood with an additive in it has a ....... stopper
Lavender
A rule of conduct made by a govenment body is...
Law
T or F- careful screening of incoming patient calls will not help determine urgency or time required for appointment
False
True or false- Active listening means only paying attention to the words spoken but not the tone
False
True or false- Feedback doesn't allow the sender to evaluate whether the message was received correctly
False
When taking vital signs,a medical assistant must wear gloves,gowns,and eye wear.
False
A method of charching whereby a physician presents a bill for each service render is called...
Fee-for-service
When performing a venipuncture,the tourniquet should be wrapped around the arm about three to four inches from where you are going to ..... for a vein.
Feel
A major crime for which greater punishment is imposed other than a misdemeanor is...
Felony
A rapid,irregular succession of chaotic bizarre waves;wide,irregular oscillations of the baseline is called ventricular....
Fibrillation
An FPP stands for _____ ________ ____ and must be kept on site for employees to review unless there are fewer than 10 at which point it may be communicated __________.
Fire Prevention Plan orally
Business on hanwritten mail that weighs less than 11 ounces is known as............ class mail.
First
_________ are torn by use at a site of pressure (Rectal)
Fissure
The medical erm for bending a body part is...
Flexion
What is something that you cannot get with certified mail?
Insurance coverage is not available for certified mail. Any mail that is First Class can be accepted as certified.
_________ includes skin, hair, nails.
Integumentary
Assault and battery are considered ________________ torts.
Intentional
What are the two types of torts?
Intentional or Unintentional
There are three types of torts _____________, ___________, and _______________
Intentional, Negligence Strict Liability
The major artery that supplies the thorax is called the........ artery
Intercostal
________ are muscles within the rib cage.
Intercostals
Displaying impartial conduct without regard to race, religion, age, gender, sexual orientation, socioeconomic status, physical challenges, special needs, lifestyle choices is necessary for good _________________________ skills
Interpersonal.
The area between waves is referred to as...
Intervals
Name of 6th stage of Erik Erikson's Stages of Psychosocial Development occurs at ages 18-40
Intimacy vs Isolation
Accumulation of blood within the brain due to trauma or spontaneous rupture of a blood vessel.
Intracerebral hematoma
Failure to do something hat a reasonable person would do under ordinary circumstances that ends up causing harm to another person or a person's property is...
Negligence
The brain,nerves,and spinal cord are in the ........ system
Nervous
The sebaceous glands,skin,hair,and nails make up the............ system
Nervous
The............. pages of the Physician's Desk Reference is where a medical assistant would be able to locate a medication by brand or genetic name.
Pink
An inactive substance substitutes in place of the actual drug to satisfy the patient is called...
Placebo
What is a defense of denial?
Places burden of proof on plaintiff to prove the four Ds
The buccal method of administering a drug is done by ...
Placing the medication between the gum and the check
When anticoagulated blood is centrifuged....... goes to the tope of the tube.
Plasma
Escape of fluid into the thoracic cavity is called
Pleural effusion
Inflammation of the pleura is called
Pleurisy
The registration paperwork should include a copy of Office _______ for the patient.
Policies
Commercial
Policies created and sold by individual companies
A viral infection that leads to weakened muscles.
Poliomyelitis
The most important step in the performance of a venipuncture is...
Positively identifying the patient
________ is 2 lines below the last line. Typically this is not in a formal letter.
Postscript
The AMA makes the _____________ of Medical Ethics in which the Standards of Conduct are described as "essentials of honorable behavior for the physician."
Principles
What is a principle of time management?
Prioritizing responsibilities
Information given by a patient to a medical personnel which cannot be disclosed witout consent of the person who gave it is...
Privileged communication
Sodium citrate is an anticoagulant of choice for coagulation studies because it protects certain of the.....
Pro-coagulation
POMR stands for _________ __________ _________ ________.
Problem Oriented Medical Record
_________ Medical care for every person. Principles of Medical Ethics
Promote
The medical term for turning the palm backward is
Pronation
When a patient is positioned on the abdomen ,arms under the head,with the head turned to one side the patient is in the ......... position
Prone
Making sure a tube is correctly labeled with the patient's complete name and identification number is part of the facilities...... plan.
Quality control
Lating for "he who acts through another acts for himself" is called...
Qui facit per alium facit per se
The memory of the computer can be located where?
RAM, ROM and CPU??? RAM and ROM yeah but not sure about that last one....
Medicare uses ___s (acronym) to determine physician ____________. This is the modern equivalent of Usual Customary and Reasonable approach that was used in the past.
RVU
What is section 4 of CPT
Radiology
For the first interview with a new patient what should the MA be sure to explain?
Your role and function as a Medical Assistant
What is referred to as the smiling muscle?
Zygomaticus
After recommendations there are ___________ which all the experts in the field will use as it includes technical information to support the conclusion.
appendices
Daily _________ _____ are used for pulling medical records.
appointment list
The MA may give the results of a normal lab after the physician has read and ___________________ them.
approved
After the introduction there is the ____ which presents all the information and how it was obtained.
body
Word root: _____ of the word
body
corp/o
body
oste/o
bone
myel/o
bone marrow, spinal cord
ambi, amphi
both or double
If social media is used the HCP (healthcare provider) has to take care not to violate the HCP-patient _________ even if the patient initiated contact.
boundary
One of the arteries that supplies the hand and forearm is called the ....
brachial
The major vein that drains the upper arm is called the ...
brachial
furc/o
branched/forked
If the physician patient relationship must be terminated it must be done properly or can be considered a ________ of contract.
breach
Health care insurers and third party payers are required to monitor _____________ on PHI both external and internal.
breaches
mast/o, mamm/o
breast
pne/o
breathing
The divisions of the trachea which enter the lungs are called the
bronchi
bronchi/o
bronchus
Problems arise when a patient needs something that is not included in the __________ payment. Payers may not _________ for the extra service outside the bundle.
bundled reimburse
burs/o
bursa
Swelling of the fluid sac cushioning joint is __________ and can be treated by avoiding pressure on it, medication, and ____________;
bursitis aspiration
rrhexis
bursting forth
Medicare or Medicaid fraud should be reported to directly to your _____________ _________ or the agency iteself.
insurance provider
Objective in SOAP is information from the provider's ___________ and ______________ including vital signs, lab/exam results.
observations measurement
The ________ lobe processes visual information
occipital
The MA should always have the ________________ _______________ and _______________ manual nearby.
office policy procedures
The abbreviation for ointment is...
oint,ung
uni, mono
one
er
one who
The _________ starts with recipients full name and full address.
opening
meat/o
opening
Never record personal __________, __________ or __________.
opinions comments speculation
Express consent can be obtained _________ or in writing.
orally
Potential evidence is never _______ of sight unless locked in a secure place where those who have access must record their____________. This may include routine _______ testing as well.
out names drug
A patient portal has the potential to improve patient _________.
outcomes
EMR (Electronic Medical Record) has the disadvantage in that information does not travel easily _______ of the practice.
outside
exo, ecto, extra
outside
oophor/o
ovary
Many items have expiration dates meaning care must be taken not to ____-_____.
over order
Aging of accounts easily allows viewing of items that are _______ for accounts receivable/payable.
overdue
pexy
surgical fixation
centesis
surgical puncture
plasty
surgical repair
For a patient that is mentally incompetent the physician will need to have a ___________ decision maker to consent for them. It may or may not be a family member.
surrogate
phag/o
swallow
Substitution
swapping one deficiency for another
hidr/o
sweat
edema
swelling
Responding to the emotional state of another person with your own emotional reaction is the definition of ______________
sympathy
The impulse must carry across the __________ or junction between neurons via ____________.
synapse neurotransmitters
synov/o
synovial
the abbreviation for syrup is
syr
The abbreviation for tablet is
tab
Having the good sense to know how to avoid offending someone is known as ____.
tact
Preschool 3-6 years -Language
talkative difficulty with pronunciation full name, address, and phone number
The HCP should not use social media information to use ___________ ads or posts.
targeted
The reception area should be _______ towards the types of patients seen in the practice.
targeted
gust/o, geus/o
taste
lacrim/o
tear
dent/o, dont/o
teeth
The _______ lobe processes spoken word
temporal
tend/o, tendin/o
tendon
Many skeletal muscles are attached to the appendicular skeleton by _______
tendons
orchid/o, orchi/o
testicles
Retaliation against someone who reports unsafe working practices can result in the person filing a __________ complaint. It must be filed within __ days of the apprisal.
whistleblower 30
When someone looks pale the skin appears ______ which can be an indicator of anemia
white
leuk/o
white
scler/o
white of eye
After ACA insurance companies are required to explain ___ the claim was denied and give _ months for appeal.
why 6
intra
within
a, an
without
The physician and a ________ must sign the consent after the patient.
witness
The MA's role in informed consent is to __________ the _____________.
witness signature
gynec/o
women
"Maintain the right ot choose where and with whom to _____." Excludes emergencies. Principles of Medical Ethics.
work
The zygomatic bone is located in the...
Head
HITECH Act stands for....
Health Information Technology for Economic and Clinical Health.
What is HIPAA?
Health Insurance Portability and Accountability Act
In the health care field the acronym HIPAA stands for...
Health Insure Portability and Accountability Act
HMO or _____ ________ __________ provide comprehensive services for prepaid fee.
Health Maintenance Organization
HCPCS stands for __________ _______ _________ _________ ___________.
Healthcare Common Procedure Coding System
The word element CARDIO means
Heart
Deoxygenated blood enters the right atrium of the...
Hearth
The autoclave sterilizes or completely destroys microorganism by combining...
Heat eith steam under pressure
Dissociation
disconnecting from significance of event
Purulent staph infection of hair follicle of eyelid.
Hordeolum
A payment for hospital charges incurred by an insured person because of injury or illness is called...
Hospital Benefits
Never clean a glass thermometer with...
Hot water
Referring to computers, the term "use friendly" refers to...
How easy the system is to operate
"Contact with blood, or other body fluids to which universal precautions apply through percutaneous inoculation, or contact with an open wound, non-intact skin, or mocous membrane during the performance of normal duties" This definition(found in the Federal Register) applies to .....
Human Exposure
"HIV" means...
Human Immunodeficiency Virus
A CLIA waived pregnancy test is based on the detenction of which one of the following?
Human chrionic gonadotropin
Enlargement of the head due to fluid accumulation in ventricles of brain.
Hydrocephalus
_________ is farsighted; cannot see up close
Hyperopia
High blood pressure is referred to as
Hypertension
Persistent increased systolic and diastolic pressures are indicative of ...
Hypertension
A drug that produces sleed is called a...
Hypnotic
The region below the stomach is easily translated to the latin ________.
Hypogastric
The lower middle area of the abdomen is called the ...
Hypogastric region
Cranial Nerve XII Controls muscles of tongue
Hypoglossal
ICD works in tandem with CPT how?
ICD says "the patient came in with these symptoms." CPT says "here are the procedures we did based on the symptoms"
Offices also copy government issued __ (acronym) cards by scanning into the chart.
ID
Insurance __ and _____ number are needed to verify eligibility.
ID group
The abbreviation for intramuscular is...
IM
salping/o
fallopian tube
pseudo
false
tachy
fast
lip/o
fat
STAT referrals (for life-threatening conditions) are usually ______ to insurance companies and approved by ________.
faxed telephone
phobia
fear
All drug and alcohol treatment information is under __________ jurisdiction and must never be disclosed without patient ________________. A breach would subject the discloser to criminal _________.
federal permission fines
The two classifications under Criminal law are _________ and __________.
felony misdemeanor
Elder abuse can be neglect, financial, emotional, physical or sexual. Child abuse can be any of these as well as except___________, and also includes abandonment and _____________ abuse.
financial psychological
phalang/o
fingers, toes
primi, proto
first
Having a professional appearance is important because it makes a good ______ ____________.
first impression
duoden/o
first part of small intestine
The word element RENAL means
kidney
nephr/o, ren/o
kidney
cide
kill
1000
kilo
A mature minor may consent to treatment without parental ______________or __________. There should be documentation regarding the maturity level and _______ of treatment or procedure.
knowledge consent understanding
The abbreviation for laboratory is...
lab
________ have clean edges as opposed to ____ which are jagged.
lacerations tears
penia
lack of
When collecting blood by skin puncture on an infant,you should use a ....
lancet
macro
large
col/o
large intestine
laryng/o
larynx
HCPCS also has modifiers, especially with the advent of ICD-10, a common modifier specifies _________ (the side.)
laterality
The ____________ dorsi (so called as they are on the sides of your back) are inferior to the trapezium and superior to the gluteus maximus.
latissimus
Criminal Court Cases happen when an individual is accused of breaking the ___.
law
OSHA regulations are ____.
laws
"Continue to _____, _____ and ___________ so as to provide the best care." Principles of Medical Ethics.
learn study research
Impulses pass more rapidly when _________ to ride a bike or dance.
learning
Preschool 3-6 years -Psychosocial
learns to trust aware of genitals and gender needs discipline and limits
The appointment book is a ______ document.
legal
The only situation in which balance billing is _____ is when the provider informs the patient that a service most like will not be covered.
legal
An irregularly shaped ____ causes light to focus elsewhere and the need for corrective eye wear.
lens
Misdemeanors usually result in a sentence of _____ than a year.
less
When you use an autoclave, fill the water reservoir with...
ALCOHOL
Physicians also have a code of ethics made by the ___ (acronym.)
AMA
The statement "A physician shall respect the law" is a part of the...
AMA Code of Ethics
___________ generate income.
Assets
What is the best way to handle petty cash?
Assign it to one person
An agreement by which a patient assigns to another party the right to receive payment from a third party for the service the patient has received is called...
Assignment of benefits
A downward or negative wave of an electrocariogram following the P-wave is the
Q wave
The medical term for paralysis from the neck down is...
Quadriplegia
chrondr/o
cartilage
A rubber or plastic tube used to used to drain or inject fluid through a body opening is called...
catheter
The Integumentary System lines body _________ and __________.
cavities organs
cyte
cell
Tissues are made up of _____
cells
1/100
centi
The brain and spinal cord make up the _______ nervous system
central
The _________ is primarily for thinking and emotion.
cerebrum
cerebr/o
cerebrum
There are four main parts to the brain, the __________, the ____________, __________ and ____________.
cerebrum cerebellum brain-stem diencephalon
CERUMinous glans produce ________ which is to lubricate and clean the ear canal. (think: ear wax)
cerumen
Specimens resulting from a crime such as rape or battery become evidence in the ___________ of ___________.
chain custody
thanat/o
death
Medical bills fall under Fair ______ and _______________ act.
debts collections
1/10
deci
The role of the patient advocate is to help _________ complex information presented to the patient by the provider/physician.
decipher
Emancipated minors can make their own __________ and enter into legal ___________.
decisions contracts
The patient has the right to ________ to participate in studies/research or teaching opportunities.
decline
A drug that decreases congestion is calleg a
decongestant
Ulceration such as a pressure sore is a __________.
decubitus
Infected Pressure sores on the skin are called...
decubitus ulcers
Suppression
deliberately "forgetting"
The ________ muscle is perfect for IM injections.
deltoid
Established patients need to be asked ___________ information to be sure that nothing needs updating, like address, phone number and insurance coverage.
demographic
Make sure ___________ are correct prior to verifying eligibily of insurance. This will be name, DOB, SSN, etc...
demographics
Impulses are picked up by __________.
dendrites
TRICARE (formerly CHAMPUS) eligibility: Military _________ or ________ who are normally eligible to be treated on base but cannot due to unavailability.
dependents retirees
The out of court oral testimony of a witness reduced to writing for use later in discovery is called a ______________.
deposition
lysis
destroy
The patient is responsible for; __________ all relevant information, being ___________ with appointment and treatment plans, accepting _____________of refusing treatment.
disclosing compliant consequences
The _________ of the diencephalon is responsible for our long term memory
hippocampus
The ________ and __________ often begins with the chief complaint and is done on all new patients at the first visit.
history physical
Most states have _____________ to report suspected abuse
hotlines
Urgent referrals take between 24-48 _____ for insurance approval.
hours
The abbreviation for hour is
hr or h
The abbreviation for bedtime or hour of sleep is
hs
The abbreviation for above or high is
hyper
List of punctuation not to use on CMS 1500 claims
hyphens, $, periods, slashes, commas
The abbreviation for below or low is...
hypo
The __________ of the diencephalon regulates our body temperature.
hypothalamus
Swayback is known as _______ and can be corrected with _________.
Lordosis surgery
Brain damage from chronic ischemia
Multi-infarct dementia
Tendons,joints,bones, and cartilages are in the......... system
Muscular
This condition is hereditary and results in poorly developed muscles. ___________ _______. It is treated by braces and __________ _______.
Muscular Dystrophy Physical Therapy
Medical Assistant Scope of Practice
Must work under a licensed practitioner.
An obstruction of a coronary artery causing death of an area of the myocardium due to blockage of blood supply and oxygen supply is called...
Myocardial infarction
_________ means nearsighted; cannot see objects in the distance.
Myopia
If a patient wants to release information the release must include: The ____ of the physician who is asked to disclose The ____ of the person to whom the information will be shared The _________ of service The ______of the patient asking and the _______. _________ of a witness.
Name Name Date Signature Date Signature
When recording minutes include....
Name of attendees, name of absentees, and agenda
What licence must a physician have to dispense,precribe or administer controlled substances?
Narcotic
What license must a physician have to dispense,prescribe,or administer controlled substances?
Narcotics
The point at wich air enters the respiratory tract is called the...
Nasal cavity
A tube inserted into one of the patient's nostrils and down the back of the throat, through the esophagus, until the end reaches the patien's stomach is a...
Nasogastric tube
To optain a specimen for a throat culture the ....... must be swabbed.
Nasopharynx and tonsillar area
Patient Advovates can also be called Patient _______________.
Navigators
When a vector travels away from the positive electrode, a ........... deflectio results
Negative
How do E&M codes define a new patient?
One that has not been seen in 3 years
Nonverbal Communication -gestures -conversational
Only used during conversation can be unique to the individual
_____ or _________ fracture breaks through the skin and is at risk for osteomyelitis.
Open compound
What is B.F Skinner known for?
Operant conditioning using a "skinner box" a controversial way to explore the relationship between obtaining a desired outcome based on reward and punishment.
The instrument used to examine the eyes is called the...
Ophthalmoscope
When using a centrifuge , make sure equal weights are...
Opposite each other
Cranial Nerve II Carries impulses for sight
Optic
Biohazard labels must be colored
Orange-red
In cases of blood contamination shoe coverings and gloves should be disposed of in............ biohazard plastic bags.
Orange-red
Organisms are made of _________ systems.
Organ
Wear and tear of joints. Results in pain, stiffness and swelling is __________. Treatment includes anti-__________, exercise, or joint replacement.
Osteoarthritis
The study of bones is called...
Osteology
Decreased bone mass that affects aging women is ____________.
Osteoporosis
A date on a bottle of medication that provides a ''use until'' date is the
Outdate or expiration date
The term "Universal Precautions" is an....
Overall approach to infection control
Compensation
Overemphasizing to make up for a failure
A special device called a "regulator" or "flow meter" is necessary when using...
Oxygen
Aerobic bacteria prefer which of these environmental conditions to grow well?
Oxygen
The ................ wave represents atrial depolarization
P
______ is a notation made when the pupils of the eye are equal, round, reactive to light.
PERRLA
Faxing ___(acronym) is to be avoided.
PHI
When leaving a message do not disclose any ___________________.
PHI
SOAP notes are part of which type of medical record?
POMR (Problem Oriented Medical Record)
The abbreviation for postprandial blood sugar is...
PPBS
Which of there lab tests monitos anticoagulation therapy?
PT and PTT
The word elements ALGIA, ALGESIA refer to
Pain
What are barriers to communication? -Internal
Pain Hunger Anger
Use your index finger when you......... for a vein
Palpate
When the physician feels with fingers or hands to determine the physical characteristics oftissues or organs it is called...
Palpitation
Inflammation of the pancreas is called
Pancreatitis
The medical term for paralysis from the waist down is...
Paraplegia
Progressive neurological disease with symptoms including tremors, shuffling gate, and rigidity
Parkinson's disease
An injury that prevens a worker from performing one or more of the regular functions of his job would be known as a
Partial disability
A doctor who agress to accept an insurance companies fee as the maximum amount to be collecte is called...
Participating physician
____________ breaks result from disease processes.
Pathological
What is section 5 of CPT
Pathology and Laboratory
_________ __________ are liasons between the patient and the ___________/_________ ___________.
Patient Advocates physician healthcare provider
The Patient Bill of Rights was replaced by the _______ ____ __________.
Patient Care Partnership.
What is NOT a part of the POMR?
Patient schedule, payment information
What is consideration?
Payment or exchange of something of value
__________ major is the major chest muscle (think: pecs)
Pectoralis
Medical research is often published in medical journals that are evaluated by members of the medical community through a process known as...
Peer review
The cephalic, medial cubital,and basilic veins are..................... used for venipuncture.
Primarily
___________ is the inability to move arms and legs and can even cause respiratory dysfunction.
Quadriplegia
ophthalm/o
eye
blephar/o
eyelid
Nonverbal communication -Facial Expression (positive)
facial muscles are relaxed
Nonverbal communication -Facial Expression (negative)
facial muscles are tense lips may be pursed
The MA may _________ referrals to community resources and should _________ __.
facilitate follow up
The MS-DRG is linked to a ______ payment amount based on the average treatment cost of patients in the group
fixed
ankyl/o
fixed
The abbreviation for fluid is...
fl or fld
Red means ____________. in the Fire Diamond Symbol
flammability
Reception or waiting rooms are often the patient's first __________ of the office.
impression
"Attempt to ________ general public health." Principles of Medical Ethics.
improve
Nerve _______ pass from one neuron to another
impulses
The patient needs to bring their _________ card and ______ if applicable.
insurance copay
Medical Records should be kept a __________ room or ____ cabinet. Pertains to paper charts.
locked file
The Code of Medical Ethics differs from the _________ of Medical Ethics which has just _ tenents.
principles 9
Early Adulthood 20-40 years -Major milestones
-Choosing and establishing home, family -Develop maturity -fulfill sexual needs
Middle Age Mid-40s - 60s -Cognitive
-Concrete thinking
Communication Strategy -Non-English speaking
-Can use interpreter in person or on phone -Have common written materials translated into commonly spoken languages
Communication Strategy -Intellectually impaired
-Don't assume intellectual level -Accept quirks -Ask questions if you can't understand -Speak calm and clear -Match their vocabulary -Family member may read instructions if agreeable
Late Adulthood 65 to death -Psychosocial
-Ego integrity achieved -Life review = reassurance -Body image changes -Fear of loss of independence -Spousal death -work/activities change -Death concept meaning changes
School age 6-11 years -Cognitive
-Has collections -Breaks things down and reassembles -Understand other's perspective -Understand time and space/ dimensions -starts school
Late Adulthood 65 to death -Cognitive
-Healthy = retain cognitive abilities -Memory changes- less short term
Adolescence 11-19 years -Sexual
-Heightened emotions -Increased worries -Lack of self-confidence -Sex is high priority, girls set limits on interactions
Communication Strategy -Illiterate
-Know the signs -Discuss written forms -notice of privacy and rights and responsibilities -ask for them to relate instructions back to you
Communication Strategy Angry Patient
-Listen! -Go to private area -use low tones -apologize if appropriate acknowledging source of anger -if conversation becomes insulting, end it!
Adolescence 11-19 years -Cognitive
-Maturation of CNS = logical thoughts -School Attendance aids in development -Moral reasoning/spiritual awareness
Late Adulthood 65 to death -Motor
-Movement slows -loss of fine motor/ stiffening of joints
Leaving messages- best practices
-Name of person message is for -Name of caller -Leave phone number -Reason (without revealing PHI) -Action needing to be taken -Date and time
Early Adulthood 20-40 years -Cognitive
-Not egocentric -solve problems -goes to college
Early Adulthood 20-40 years -Motor
-Peak physical condition reached and will begin to decline at end of this period
Early Adulthood 20-40 years -Health concerns
-Physicals
Adolescence 11-19 years -Psychosocial
-Rebellious, argumentative -Egocentric -Privacy! -Dishonest -Responsibility -Curfews -Friends
What are the elements of the communication cycle?
-Sender -Message -Receiver -Feedback
Adolescence 11-19 years -Communication
-Slang -Uses to allow thoughts/beliefs to be known
Communication Strategy -Pediatric
-Understand growth and development milestones -speak simply -eye level -allow them to see and touch instruments where appropriate -Do not say a procedure will not hurt if that is likely
Psychology- Defense Mechanisms -Recognition and Management
-Use therapeutic communication -Assist patients to solve problems and achieve goals -Maximize comfort -We want to use coping strategies instead of defenses- these are under conscious control and attempt to solve the problem.
Middle Age Mid-40s - 60s -Psychosocial
-achievement of goals -serve community -family role changes to couple centered -grandparenting -change in relationship with parents -peak earning capacity
Communication Strategy -Terminally ill
-allow extra time -pay attention to family and caregivers -comfortable, timely and supportive
Communication Strategy -visually impaired
-ask how you can assist -describe layout -use name when addressing -do not move things unless asked -explain what you are doing -say when you are leaving
Middle Age Mid-40s - 60s -Sexual
-loss of reproductive capacity -sexual expression options/opportunities can change
Telephone Techniques -Emergency Situations
-based on specific office -written protocols established -common issues you may treat -determine if it is urgent -steps to recommend -what/when -get phone number -has this occurred before? -may need to arrange transport -document and convey to physician asap
Late Adulthood 65 to death -Sexual development
-can enjoy satisfying relationship
Communication Strategy -Anxious
-clear simple instructions and check if understood -provide instructions in writing as well
What is involved in therapeutic communication? -5 Cs
-complete, concise, concrete, clear and considerate
Communication Strategy -Geriatric
-if memory impaired family or caregivers need to be involved in explanations of care -break things down into small steps -ask for return demonstration -Respectful terms
Communication Strategy -hearing impaired
-interpreter may be needed -allow person to see face if lip reading -use demonstrations/written material/gestures
Communication Strategy -Cultural Considerations
-learn about the culture -ensure that you are understood -speaking slower helps, not louder -time meaning may be less precise -direct eye contact can be considered impolite (Cambodia, Laos)
School age 6-11 years -Psychosocial
-more outgoing -fearlessness = risk for injury -sexual curiosity -can see tasks through to end -sibling rivalry -peers more important than family -privacy -more emotional expressions
Messages -Taking messages
-need to be detailed -central logbook everyone if office uses is best -state name and do not immediately place on hold -clinically related goes into chart -get patient name and phone and read back -if needing to call back estimate a time to avoid phone tag
Telephone Techniques -Screening/Gathering Data (general)
-office should have pre-established protocols (written) to determine urgency of call -list of local services available (pharmacies, hospitals etc) -processes to be taken if patient sent to ER
Toddlerhood 1-3 years developmental milestones -gross motor
-run walk up steps - dependent on growth maturation
Early Adulthood 20-40 years -Psychosocial
-sense of identity - shares innermost thoughts -career and work roles understood
Early Adulthood 20-40 years -Sexual
-sexuality established -experience and share love
School age 6-11 years -Language
-uses proper parts in speech
A QRS measurement of less than.......... seconds indicates a supraventricular pacemaker.
0.12
The large squares on the ECK paper are equal to ...
0.20 sec
The physician has ordered 0.2 Gm of a medication. The amount on hand is 400 mg tabs. how many tablets will be given to the patient?
0.5 cc
The risk of infection with HIV following one needle-stick exposure to blood from a patient known to be infected with HIV is approximately......
0.50%
The physician has ordered 50 mg of Demerol be given to a patient. The amount of hand is 100mg/ml. How many cc's of demerol will be injected?
0.5cc
CPT Anesthesia codes are
00100 - 01999; 99100 - 99140
A source oriented record describes all the problems on (number) _ page.
1
Charts can be placed in an inactive file cabinet if the patient has not been seen for more than _ year.
1
The Maximum time a tourniquet should be tied on the upper arm drawing blood is ...
1 MINUTE
You should wash your hands for approximately....
1 to 2 minutes
Death and Dying Stages -What are they?
1- Denial 2- Anger 3- Bargaining 4- Depression 5- Acceptance
When performing a venipuncture of no blood flows into the tube how would you correct this situation?
1-Gently insert the needle a little deeper.2-Gently pull the needle or just a little.3-Remove the needle and tourniquet and prepare another site. CORRECT ANSWER:all answers are correct
When taking the pulse, you must be able to report accurately the...
1-Rhythm of pulse beats.2-Rate(number of pulse beats per minute) 3-force of the beat.CORECT ANSWER:all answer are correct.
Before placing a telefone caller on a hold it is appropriate to
1-ask if you may put the caller on hold. 2- wait for the caller to confirm they can wait. 3-obtain a return phone number. Correct answer: all answers are correct
Oxygen is a administered to the patient by way of a ...............
1-catherer 2-cannula 3-tent CORRECT ANSWER:all chices
The clean-catch urine specmen is also called.....
1-clean-voided speimen 2- mid-stream Specimen
Which fact is true about the P wave?
1-duration of the P wave is not greater than 0.11 sec. 2-height-defelection is small, not more than 3 mm.
Performing routine maintenance on laboratory equipment is critical. The maintenance plan should inclde which one of the following?
1-regularly scheduled check-ups 2-daily examination of equipment fro frayed cords or broken parts.3- routine cleaning of the outside of the equipment with a damp cloth. CORRECT ANSWER: all answers are correct
When measuring bloo pressure,which of the following is correct?
1-the cuff should be applied to the bare upper arm.2-room should be quiet so that blood pressure can be heard.3-sphygmomanometer needs to clearly visible. CORRECT ANSWER:all answers are correct
The blood Pressure should not be taken on an arm if...
1-the patient has had brest surgery on that side. 2-On an arm with an IV infusion.3- on an arm with a cast. CORRECT ANSWER: all answers are correct.
Some clinical signs for head injury could be...
1-vomiting.2-headache.3-confusion.CORRECT ANSWER: all asnwers are correct
The healthy adult excretes daily approximately.................. of urine.
1000 to 15000 milliliters
CPT Surgery codes are
10021 - 69990
Nonverbal Communication -Physical Boundaries -public distance
12+ feet
What is considered a normal adult respiration per minute?
14 to 20
When establishing a new patient some offices ask the patient to come in __ minutes early for registration paperwork.
15
An individual must be at least __ years of age to complete an organ donation form.
18
Nonverbal Communication -Physical Boundaries -personal distance
18 inches to 4 feet
When was the Patient Self Determination Act created?
1990
How many hematocrit tubes should be collected from the patient?
2
What are category 2 and 3 CPT codes?
2 is for tracking and performance management, 3 is for temporary or emerging technology procedures
How quickly will an electronic thermometer measure body temperature?
2 to 60 seconds
The standard point of the lancet to be used when collecting blood from a newborn heel is...... length (Note: please chack current guidelines, as this changes)
2.4 mm
Children's Medical Records should be kept until the child is __ years old plus the statute of limitations for adult recores (example 28 years total.)
21
The gauge of needle most commonly used for venipuncture is..... Gauge.
22
Age range for these skills? Uses words and gestures to indicate needs Use two word sentences Can sing simple songs Vocabulary of 1000 words
3-5
A drug that causes urination is called a
Diuretic
When there is a bilateral agreement to pay more than _ (number) installments finance charges must be in _____________. Even if no finance charges are made the form must still be filled out.
4 writing
Nonverbal Communication -Physical Boundaries -social distance
4 feet to 12 feet
How long are physicians required to keep payroll data?
4 years
CPT codes are how many digits long?
5
Medical Assistants pledge to _ codes.
5
Modifiers can be used to specify that a bilateral procedure was performed -__. (number of the modifier.)
50
Medical records for adults must be kept for _ to __ years.
7 10
CPT Radiology codes are
70010 - 79999
How many developmental milestones occur according to Erik Erikson's theory?
8
CPT Pathology and Laboratory are
80047 - 89398
Regions of abdomen: How many are there?
9
There are ____ Principles of Medical Ethics and it was adopted in __________ of 2001
9 June
What is considered a normal adult pulse rate?
90-130
CPT Medicine codes are
90281 - 99199; 99500 - 99607
If a call is life threatening the patient should be kept on the line and the MA should dial ____________ on another ___________.
911 extension
CPT Evaluation and Management codes are
99201 - 99499
Broken glassware which may be contaminated shall not be picked up directly with the hands, but by mechanical means, such as......
A brush and dust pan
What does it mean in HCPCS if a code has a strike-through?
A code that used to be there was deleted and moved elsewhere.
Which is not true about a postage meter? It locks when out of postage; It prints its own postage; Some can seal an envelope; A license must be obtained from the Post Office
A license must be obtained from the Post Office. All the other choices are true.
Mandatory licensure provides?
A minimum level of competence
What are the three parts of a legal contract?
A product or service is communicated for consideration and acceptance is offered
To measure a blood pressure,the medical assistant will need..
A stethoscope and shygmomanometer
What is a voucher check used for?
A voucher check allows additional information such as deductions to be on the check for the employee's information. These checks are commonly used for payroll. Even if the check is directly deposited, the employee will receive a copy of the voucher check
What is an advance directive?
A written statement of a person's wishes re: medical treatment (can include a living will) in the event they are no longer to communicate.
The abbreviation for right ear is
AD
The External Review Process was mandated by the ___ to ensure that the insurance company no longer gets the _____ say in claims processing.
ACA final
An unexpected event which may cause injury is called...
Accident
A child comes in with a whole leg burned. What percent of the body is injured?
According to the rule of nines, in a child, each lower extremity is 14%. Here are the proportions for the rest of the body: 9% for each arm, 18% for head, 18% for front torso, 18% for back torso and 1% for the genitalia
The __________ tendon inferior to the gastrocnemius.
Achilles
What is the angry patient looking for?
Acknowledgement
The major artery that supplies the abdomen is called the.............. artery
Celiac
The medical term for the basic unit of body structute is...
Cell
Right _________ contains the cecum and appendix
Inguinal
........................... mean any contaminated objects that can penetrate the skin including,but not limited to needles,scalpels,broken glass,capillary tubes, and exposed ends of dental wires.
Contaminated Sharps
The incident report must be filled out ____ (acronym) or as soon as the situation has been stabilized.
ASAP
Muscles require glucose and oxygen to make ___ (acronym) for energy.
ATP
The abbreviation for both ears is...
AU
The withdrawl of a physician from the care of a patient witout reasonable notice of such discharge from the case by the patient is...
Abandonment
Cranial Nerve VI controls facial expression, controls salivary and tear glands, carries taste.
Abducens
The medical term for moving a body part away from the body is...
Abduction
Certain types of cultures,such as deep wound cultures could contain anaerobic pathogens. which of the following conditions is required for their growth?
Absence of oxygen
When there is no variation or R-R intervals it is called...
Absolute regular
What microsoft program could you use to make a database?
Access
The medical term for moving a body part toward the midline of the body is...
Adduction
"________ to the law" is an example of one of the ___________ of Medical Ethics.
Adhere Principles
In the application of electrodes,secure the electrode by rubbing your finger around the .......... area
Adhesive
Under the Peer Review Improvement Act of 1982, Peer Review Organizations are responsible for the review for appropriateness an necessity of putting a patient into the hospital by a process known as........ review
Admissions
An __________ _________ ________ is a form used to notify a medicare patient that a service or item that they believe medicare will not cover.
Advance Beneficiary Notice
An ABN does not apply to Medicare _________ private health plans.
Advantage
Right to appeal a denied claim was expanded thanks to the _________ ____ Act.
Affordable Care
What is ACA?
Affordable Care Act
_________ of accounts is a method of sorting accounts into different time buckets that show when a certain item was initiated.
Aging
A terminal lethal dysrhythmia, a dying heart, is called...
Agonal
When you pull the second slide apart from the first slide,let them...
Air dry
The wird element PNEUMO means
Air,lungs
How can a plaintiff recover damages?
All four Ds of negligence must be present
The benefit of using word processing on a computer is its ability to?
Allow extensive editing
How can the MA demonstrate confidentiality?
Always give patient instructions and , test schedules, and other information in a private location.
What is an example of professional behaviour?
Always knocking , waiting for the patient to acknowledge and announcing yourself before coming in to a patient room.
Progressive degeneration of thought due to plaque and tangles of brain tissue leading to regression of ability to think.
Alzheimer's disease
Lazy eye causing other eye to lose some portions of vision.
Ambylopia
The agency responsible for the Patient Care Partnership is the ___________ _____________ ____________(full name.)
American Hospital Association
What is the ADAAA?
Americans with Disabilities Act Amendments Act
What is contributory defense?
An affirmative defense that also states the plaintiff is partially responsible so HCP is not held liable for negligence
What is reciprocity?
An agreement between states that if a person is licensed in one state they can be licensed in the other state
The venipuncture site should be cleansed with...
An alcohol prep
A patient comes in with a wound that is mostly torn away but still hanging from a piece of tissue, what is this injury?
An avulsion. Does not have to be completely torn away.
What is important to know when coding with HCPCS codes?
An even greater level of specificity is required than CPT or ICD 10 CM.
What is intervening cause?
An independent factor affected the outcome
A disease state that results from the invasion and greowth of microorganisms in the body is....
An infection
What is section 2 of CPT
Anesthesiology
A coronary occlusion causing a condition that produces chest pain which may radiate to the left arm, shoulder ,jaw or neck due to lack of blood supply to the hearth is called...
Angina pectoris
The medical term for loss of appetite is
Anorexia
A drug that neutralizes acidity is called an...
Antacid
What is noise in the communication cycle?
Anything that interferes with communication. Examples include; interpretation, facial expression, environment
Which of the following locations is usually used for taking a pulse?
Apical-radial pulse
Inflammation of the appendix is called...
Appendicitis
The ____________ skeleton is made up of our APPENDages.
Appendicular
A drug that controls appetite is called an
Appetite suppressor
_____________ is a technique for the resolution of disputes outside of court. It is legally binding.
Arbitration
The humerus is located in the....
Arm
The radius is located in the ...
Arm
The ulna is located in the ....
Arm
an unlawful threat or attempt to do bodily injury to another is...
Assault
What are examples of intentional torts?
Assault, battery, false imprisonment, defamation of character, invasion of privacy, infliction, malicious betrayal of professional secrets, fraud in fiduciary relationship, and abandonment.
Concent to treatment based on a full understanding of all possible risks of unproventable results of that treatment is called...
Assumption of risk
_________ is an irregular curvature of the lens.
Astigmatism
A business letter written in a full block style will have all lines...
At the left hand margin
The medical term for a decrease in size or wasting is...
Atrophy
_________ is the wasting of a muscle (such as when a cast has been on.) Treatment is by exercise or ______ of _______ exercise.
Atrophy range motion
When handling incoming mail the medical assistant should...
Attach the envelope to the correspondence
Toddlerhood 1-3 years developmental milestones -psychosocial
Attached to mother, short separation Dresses and undresses nearly toilet trained
A stethoscope is used to listen to body sounds by...
Auscultation
The __________ system provides a fast response to threats.
Autonomic
Name of the 2nd stage of Erik Erikson's theory occurs at age 1.5 to 3 years.
Autonomy vs Shame and Doubt
Body temperature measured under the arm of a patient is called the..... temperature
Auxilliary
What type of blood sample is needed when performing a PKU?
Capillary
Painful voiding is called
Dysuris
What can result in malpractice?
Being found negligent in an unintentional tort.
Temporary facial paralysis caused by virus damaging cranial nerve VII (facial)
Bell's palsy
The heart,lymphatic organs,and blood vessels are in the .......... system
Cardiovascular
Which category 1 CPT codes is most commonly used in the physician's office?
E&M (evaluation and management)
Inflammation of the brain caused by virus, bacteria or toxin.
Encephalitis
The vertebrae are located in the ...
Back
Contaminated laundryy shall be........ where it was soiled.
Bagged or containerized at the location.
________ billing is the generally illegal (there are exceptions) practice of billing a patient for the remainder that the insurance company did not cover.
Balance
_____ cell carcinoma is identified by pearly lesions and are the result of two much sun. (Think Basals are pearly)
Basal
A deliberate physical attack upon a person is called...
Battery
When doing a venipuncture th syringe or tube should be ....... the venipuncture site to prevent back-flow.
Below
Prejudice in favor of or against one thing, person, or group compared with another, usually in a way considered to be unfair.
Bias
Trust vs Mistrust corresponds to what age range according to Erik Erikson's theory?
Birth to one year
Foods that are mild in flavor and easy to digest (non-spicy) comprise a ....
Bland diet
Eyelid and Eyelash infection are called ___________.
Blepharitis
............ is the single most important sourse of HIV and HBV in the workplace.
Blood
The suffix -emia means...
Blood
The primary anticoagulant additive EDTA removes calcium by forming insoluble or un-ionized calcium salts. It has an advantage of preventing platelet clumping and the formation of artifacts,therefore,good for the preparation of...
Blood films
The balance between the heat produced and the heat lost is the...
Body temperature
_____ serve as a storehouse for calcium and manufacture ___ blood cells.
Bones red
How do we know if a modifier is HCPCS or CPT?
Both are two symbol codes added on to the end of a code after a hyphen. But if the first symbol is a letter instead of a digit it is HCPCS.
The major artery that supplies that upper arm is called the .....
Brachial
The breaking of a law,promise,or duty is called...
Breach
Which of these generally results from an act of carelessness, without an intent to harm?
Breach of confidentiality
Failure to achieve an agreed upon result,even when the highest degree of skill has been used, is called...
Breach of contract
Violation or omission of a legal or moral duty is called...
Breach of duty
______ or brown-orange colored skin indicated adrenal problems (not that they got third place in the Olympics, just kidneying)
Bronze
Bones are...
Built to provide support & structure
______ of ______ refers to when certain procedures or services are always performed together.
Bundling Charges
How is a technical defense decided?
By a judge as a point of law
The major artery to the head is called the
Carotid
A health care worker who unconsciously transports harmful bacteria but is not ill called a...
Carrier
_________ are a cloudy lens.
Cataracts
Heath insurance that proides protection against the high cost of treating severe or lengthy illnesses or disabilities is called...
Catastrophic
What are the most commonly used CPT codes in the medical office?
Category 1 CPT codes
___________ is inflammation of the brain, symptoms include headache, fever, and confusion.
Encephalitis
Carcinogenic means.......... causing
Cancer
_________ notation is 1 or 2 lines below the reference notation and indicates anything included with the letter.
Enclosure
The abbreviation for cancer is
CA
The abbreviation for chief complaint is
CC
ICD-10 includes 2 types. ICD-10-__ is for all healthcare settings ICD-10-___ is for inpatient procedure coding (hospital use.)
CM PCS
The ___ ____ form (formerly HCFA-____) is the universal form for claims submission. However today this usually done ___________.
CMS 1500 electronically
The .............. form is used by non-institutuinal providers and suppliers to bill Medicare, Part B covered services.
CMS-1500
ONLY ICD-10-CM codes may be used with HCPCS Level II, NOT ICD-10-___(procedure codes.)
CPS
E/M codes are located in the ................ manual
CPT
Which codes can be modifiers be added to, indicate that a procedure has been altered in some way?
CPT
Excluding demographic questions what is another way caller identity can be established?
Callback number patient has listed in chart.
Which one of the following items is not needed when taking a routine phone message?
Caller's divers licence #
Found in the epiphysis of long bones __________ or spongy bone is the where erythrocytes are made.
Cancellous
Damage to brain that causes motor or balance problems
Cerebral Palsy
__________ __________ _____________ is the blockage of a vessel or bleeding into brain which prevents oxygen from getting through to brain tissue. Symptoms will depend on area of brain affected.
Cerebral vascular accident (CVA or stroke)
In drug testing the............ regulates describe how evidence is to be collected and handled.
Chain of custody
Small painless localized swelling of eyelid.
Chalazion
As part of the office bookkeping procedures,the physician's bank statement should be reconciled with the....
Checkbook
Inflammation of the gallbladder is called
Cholecystitis
Aserious chronic disease of the liver is called...
Cirrhosis
_________ is skin that is yellow such as in liver disorders.
Cirrhosis
A statute that enforces private right and liabilities, as differentiated from criminal law is called a ....
Civil War
A request for payment under an insurance contractor bond is called a...
Claim
In insurance coding using an "E'' code designates...
Classification of environmental events,such as poisoning
The name for the collar bone is...
Clavicle
Pactices to achieve asepsis are known as
Clean technique
The electrode site should be...
Clean,smooth, and dry
When cleansing the venipuncture site, it is good practice to...
Cleanse the site from the inside out and allow it to air dry.
_______ _______ is the congenital deformity of the roof of the mouth and is corrected with ________/
Cleft Palate surgery
What is CLIA?
Clinical Laboratory Improvement Act of 1988
In ICD-10-CM CM stands for ___________ __________.
Clinical Modifications
The lid to the centrifuge should be kept....... when in use.
Closed
A type of insurance whereby the insured pays a specific amount per unit if service and the isurer pays the rest of the cost is called...
Co-payment
The AMA recommends full disclosure in their ___ of Medical Ethics in regards to errors made in patient care.
Code
What is a good rule to remember when coding multiple modifiers?
Code for reimbursement first and information second. Payers don't often look past the first couple.
The AMA also makes the _____ of Medical Ethics. It is extremely lengthy and detailed (not to be confused with the Principles of Medical Ethics.) This is _________ continuously as healthcare evolves rapidly.
Code updated
The process of changing words into numbers so that computers can be in processing insurance claims is called...
Coding
__________ ____________ is a common cause for claims to be rejected.
Coding error
When a patient has health insurance, the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
Chronic inflammation of the colon is called
Colitis
When writting a bussiness letter,the salutation of a letter should be followed by wich punctuation mark?
Colon
In the evacuated blood collection system the ecuated glass tubes come in different sizes, and the stroppers are..... to denote the type of additive or lack of one.
Color Coded
____________ occur when bone is broken into multiple pieces.
Comminuted
What is an unintentional tort?
Commissions or omissions that a "reasonable or prudent person" would not do under similar circumstances/
The major vein that drains the pelvis is called the ...
Common iliac
What are common sources of law?
Common sources of law are found in the history of a civilization and center around that culture's customs and previous judicial decisions.
Sympathetic pity or concern for the welfare of others.
Compassion
Diseases that can be communicated from one person to another are called.....
Contagious
Medications can be located in the Physician's Drug reference under all of the following categories EXCEPT...
Composition
In insurance,greater coverage of diseases or an accident, and greater indemnity payments in comparison with a limited clause is called...
Comprehensive
Damage to brain tissue due to closed head trauma, symptoms include Headache, vomiting.
Concussion
What are the basic steps in filing?
Conditioning, releasing, Indexing, coding and sorting
_____ are specialized receptors that are stimulated by color and daylight.
Cones
A _________ of ________ arises when professional responsibilities have the possibility of being corrupted by an external obligation.
Conflict Interest
____________ is characterized by redness and itching of conjunctiva (pink eye.)
Conjunctivitis
___________ clause means that an individual may refuse to participate in an activity that violates their values. This should be documented in the employee's __________.
Conscience record
Permission granted by a person voluntarily and in his right mind is...
Consent
______________ on floor can cause a slip.
Contaminants
An agreement between two or more parties for the doing or not doing of some definite thing is ...
Contract
These two types of legal classifications fall under Civil law. ___________ and ____________ and will directly affect the physician.
Contracts torts
The medical term for the adnormal shortening of a muscle is...
Contracture
Which Act enforced by the DEA regulated drugs on based on 5 schedules?
Controlled Substances Act of 1970
Principles of health care team dynamics include:
Cooperation for optimal outcomes
To prevent the insured from receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
____ notation is 1 or 2 lines below the enclosure and indicates other people have been sent copies of the letter.
Copy
The Stratum ___________ is the horny layer (think: hornyum)
Corneum
The two hemispheres of the brain are connected by tissue called the _______ _______.
Corpus Callosum
_________ refers to treating people in a thoughtful and respectful manner.
Courtesy
________ Determination is the process of determining if the requested service/procedure meets the plans guidelines and criteria using the submitted _________ documentation.
Coverage clinical
_______ are money added/received such as payments made.
Credits
An act that violates criminal law i called...
Crime
Groups or clusters of bacteria taken for laboratory study are called...
Cultures
CPT stands for _______ _________ _______.
Current Procedural Terminology
The reference procedural code book that uses a numbering system developed by the AMA is called a....
Current procedural terminology
__________ or skin turning blue is from a lack of oxygen.
Cyanosis
With vital signs, any abnormal measurement must be inmediately reported to the
Doctor
An amount the insures must pay before policy benefits begin is called...
Deductible
Ventricular depolarizarion produces an electrical force or vector with 2 components(1) Magnitude of force, and 2-
DIrection or shape
When considering coding for hospital stays, a _____________ is used to provide physicians with guidelines for admission and length of hospital stays.
DRG (diagnosis related group). Most MAs will not deal with these directly.
What is a comparative defense?
Damages are awarded based on a percentage of negligence on both sides
What kind of environment do microorganisms grow best in?
Dark and warm
What is the most widely used salutation?
Dear
_____ is possible at 50-150 milliamperes.
Death
______ are money deducted.
Debits
A person being sued is called the...
Defendant
What are the four Ds of negligence?
Defendant had a Duty, was Derelict in duty, the dereliction was the Direct cause, and Damages resulted.
Conversion of a dysrhythmia to a normal rhythm by applying electric shock to the chest is called....
Defribillation
What does the Patient Care Partnership include?
Delineates patient expectations, rights, and responsibilities.
How can identity of the caller be established?
Demographic questions such as name DOB and last 4 digits of social security.
A form to itemize deposits made to savings or checking accounts is called...
Deposit slip
Accessory structures are located in the ______ and _________ layers.
Dermal Subcutaneous
What do licensing boards do?
Determine renewal requirements, fees, enforcement of statutes related to the profession and approve/supervise training institutions
A condition of the nasal septum turning away from the midline is called a...
Deviated septum
The International Classification of Disease,9th revision, Clinical Modification(ICD-9-CM) is used to code...
Diagnoses
A __________ _______ _____ (DRG) is a statistical system of classifying any inpatient stay into groups for the purposes of payment.
Diagnosis Related Group
When the presure is lowest, this pressure is called...
Diastolic pressure
With measuring blood pressure,the bottom number is called
Diastolic pressure
When providing a patient instrucions on the collection of a sample for occult blood testing , which pf the following statements is correct?
Dietary modifications must occur for 48 hours prior to collection of the specimen.
The medical term for expanding or opening wider is...
Dilate
_______________________ allows the MA to handle delicate situations between groups or individuals without arousing hostilities.
Diplomacy
Double vision.
Diplopia
What is the best seating arrangement during the patient interview?
Directly across from the patient and at eye level
______ means greatest DISTAnce away from Point of Insertion.
Distal
On a visual acuity reading of 20/60, what does the 20 represent?
Distance between patient and test chart
______ or_________ means back side as that's what's on it. Also, what type of fin did JAWS have when we heard that epic music?
Dorsal Posterior
Lying flat on one's back with arms at one's side is the.......... position
Dorsal recumbent
The medical term for bending backward is...
Dorsiflexion
When is double booking appropriate?
Double booking scheduling is when two or more patients are scheduled at the same time. It is used by practices with short visits or high no show rates
To correct a hanwritten error in a patient's chart, it is only acceptable to...
Draw a line through the error,insert the correct information,date and initial it.
A procedure was documented in the chart but not performed. How should it be corrected?
Draw one line through the entry and write not done instead of error. This will make it clear the procedure was not performed.
A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
Physicians with a narcotics license are required to register on June 30 of each year with..
Drug Enforcement Agency
The abbreviation for electroencephalogram is
ECG
What type of blood sample will be needed to perform a hemoglobin test?
EDTA added
An otoscope is used for examination of the....
Ears
_________ is purple and can be from deep tissue injury or bruising. (think: Ouchy-mostest for big bruise)
Ecchymosis
The use of ultrasound to produce a picture of the structure of the heart is called...
Echocardiography
An extrauterine pregnancy in which the fertilized ovum begins to develop outside the uterus is called...
Ectopic
Name of 5th stage of Erik Erikson's Stages of Psychosocial Development occurs at ages 12-18
Ego Identity vs Role Confusion
Name of 8th stage of Erik Erikson's Stages of Psychosocial Development occurs at ages 65+
Ego Integrity vs Despair- age 65+
Death and Dying Stages -Who introduced them?
Elizabeth Kubler-Ross
A person who is no longer under the care,custody,or supervision of a parent is called...
Emancipated minor
"I understand how that must make you feel." is an example of an empathetic or sympathetic response?
Empathetic
The ability to see from another person's point of view is...
Empathy
You are in touch with and aware of the feelings patient is experiencing is a definition of empathy or sympathy?
Empathy
What is the appropriate response if someone is threatening or using abusive language?
End the conversation
A signature on the reverse side of a check is called...
Endorsement
Removal of eye.
Enucleation
The ____________ is called this because the name means above the stomach.
Epigastric
The upper middle area of the abdomen is called the....
Epigastric Region
Abnormal electrical activity in the brain.
Epilepsy
The medical name for the nose bleed is called...
Epistaxis
__________ or red skin can be from fever, blush, burn, infection
Erythema
........................ values are increased in infections and inflammatory disease.
Erythrocyte sedimentation rates
............................ are defined as what are right and wrong.
Ethics
Right and wrong conduct is known as...
Ethics
What is section 1 of CPT
Evaluation and Management
__________ occurs when tissue is rubbed off (if no vesicle forms this can happen when breaking in new shoes.)
Excoriation
A statement given concerning some scientific,technical, or professional matter by an expert, such as a physical is called...
Expert testimony
Step 2 of submission is receiving an __________ of ________.
Explanation Benefits
A recap sheet that accompanies a Medicare or Medicaid check, showing breakdown and explanation of payment on a claim is called...
Explanation of benefits
Collection of Data -What are three types of questions?
Exploratory Open-Ended Closed/Direct
Inability to form words
Expressive aphasia
A skilled nursing facility for patients receiving specialized care after discharge from a hospital is called...
Extended care facility
The medical term for straightening of a body part is...
Extension
Right to take your appeal to an independent third party for review is _________ Review Process.
External
What key can enter and exit full screen mode?
F11
In order to collect a debt the collector must follow regulations set forth by both ___ and ____ (acronym.)
FDC TILA
Cranial Nerve VII Carries taste and controls facial expression.
Facial
What is the proper way to fold paper to place in an envelope?
Fold the bottom third up and top third down.
What is the FDA?
Food and Drug Administration
The metatarsals are located in the ...
Foot
A fraudulent signature is called...
Forgery
Parcel post or......... class mail is used for bound printed matter,film, & sound recordings
Fourth
An international perversion of thuth for the purpose of inducing another in reliance uopm it to part with some valuable thing belonging to him or to surrender a legal right is called...
Fraud
Both the left and right side of the brain can be broken down into __________, _______, _______, and _________.
Frontal Temporal Occipital Parietal
................is the study of words and their relaionship to other words in a sentence.
Grammar
A _______ is a boil from staph infection and loves to live in hairy areas (think: Furry.)
Furuncle
The abbreviation for gastrointestinal is...
GI or G.I
Lesions of the mucous membrane of the stomach are called........... ulcers
Gastric
Name of 7th stage of Erik Erikson's Stages of Psychosocial Development occurs at ages 40-65
Generativity vs Stagnation
The Stratum __________ is the growing layer (think: germination)
Germinativum
Inflammation of the gums is called
Gingivitis
What is Medical Durable Power of Attorney?
Gives another designated person the authority to make decisions for the patient in the event they can no longer do so due to medical incapacitation.
The word element ADENO means
Gland
When Preparing a blood smear,the spreader slide must be made of...
Glass
Accumulation of fluid pressure and poor drainage of the aqueous humor causes ___________.
Glaucoma
Cranial Nerve IX Carries taste controls swallowing and gag
Glossopharyngeal
A ............... requires the patient to be fasting and then blood is taken every hour for a predetermined time..
Glucose tolerance test
The ______ __________ ____ protects a health care worker who acts within their scope outside the healthcare facility to provide assistance to someone who is unable to consent (during an emergency for example.)
Good Samaritan Act
Uric acid crystals in the join that cause pain and swelling are _____ Treatment is a Low-________-Diet and Allopurinol
Gout Purine
An interval after a payment is due to the insurance company in which the policy holder may make payments, and still the policy remains in effect is called...
Grace period
_________ software produces information using pictures.
Graphics
The most appropriate site for performing a capillary puncture is a healthy adult is the...
Great toe
__________ are splinters, bends, or cracks in the bone. (think: what happens when you bend a green stick)
Greenstick
A physician must have the patient's permission in writting to reveal any confidential information except for which one of the following?
Gunshot wound
The E_R can even be accessed by the patient themselves.
H
......................... is a federal regulation that requires health care professionals to protect the privacy and confidentiality of patient's health information.
HIPAA
The ________ act outlined adoption plans for the use of EHRs through meaningful use.
HITECH
Professional image includes:
Hair out of the way (maintain sterile field especially) Tattoos may need to be covered Hair should be neat and trimmed Good hygiene a must Jewelry small and tasteful (no skull and crossbones etc...) Clothes neat and clean
The metacarpals are located in the ...
Hand
The mandible bone is located in the
Head
The maxilla is located in the ...
Head
The sphenoid bone is located in the
Head
Performing a ........ as part of a complete blood count determines the ratio of the volume packed red blood cells to that of whole blood.
Hematocrit.
__________ is the paralysis of half (hemi) of the body sometimes from a stroke.
Hemiplegia
Dilated veins that occur in the rectum are known as...
Hemorrhoids
Varicose veins of the anal canal or outside the external sphincter are called...
Hemorrhoids
The major vein that drains the kidneys is called the...
Hepatic
The major vein that drains the liver is called the...
Hepatic
All workers whose jobs involve participation in tasks, or activities with exposure to blood,or other body fluids to which universal precautions apply,should be vaccinated with................... vaccine.
Hepatitis B
A _______ ____ is the protrusion of nucleus pulposis against the spinal cord. One common symptom is pain that radiates down the leg.
Herniated disc
______ simplex has two types: Type 1- Cold Sores Type 2- genitalia
Herpes
Who are some famous philosophers who wrote ethical codes?
Hippocrates, Hammurabi (the first in 2500 BC) and Thomas Percival.(1803)
Physicians recite the __________ _____.
Hippocratic Oath
A......... report includes information relating to the patien's main reason for scheduling an appointment to see the physician.
History and physical examination
During a venipuncture, to secure the needle during insertion into the tube stopper, you need a .......
Holder
When the internal invironment of the body is functioning properly, a condition of............ exists.
Homeostasis
What is there NO defense against?
Ignorance of the law
One piece of bone has ____________ or _________ the other.
Impacted Compacted
Interpersonal Skills
Impartial conduct Recognizing stereotypes/biases Demonstrate empathy over sympathy and compassion
_________ is bacterial and consists of oozing lesions and spreads through direct contact or contaminated items (like towels and sheets, so don't procrastinate on the laundry)
Impetigo
________ consent can be as simple as the patient holding out their arm for a blood pressure check.
Implied
When is it appropriate to apologize?
In an unfortunate event such as a misscheduled appointment
Lack of physicl or mental fitness is known as...
Incompetence
Benefits that are made in the form of cash payments are known as....
Indemnities
What are some actions a Medical Assistant may NOT perform?
Independently assess or triage patients. Make medical evaluations Refill prescriptions Give out drug samples
Name of 4th stage of Erik Erikson's Stages of Psychosocial Development occurs at ages 5-12
Industry vs Inferiority
An agent of an insurance company who solits or initiates contracts for insurance coverage and and services, and is the policyholder for the insurer is called...
Insurance agent
An apical pulse is the method of choice for...
Infants and young children
If you are feeling lower than a snake's belly you may believe you are _________ just like the toe is to the head.
Inferior
The Doctrine of___________ Consent enables the patient to decide whether to agree or refuse the offered treatment as is their right under the _______ ____ ____________ Act.
Informed Patient Self Determination
Name of 3rd stage of Erik Erikson's Stages of Psychosocial Development occurs at ages 3-5
Initiative vs Guilt
A bed patient in a hospital is called an....
Inpatient
An example of an Intentional Tort could be ___________ of __________ if done with the intent of causing harm.
Invasion Privacy
A violations of a person's right not to have his or her name,photograph,or private affairs exposed od made public without consent is...
Invasion of privacy
Unauthorized disclosure of information regarding any patient to a third party may result in...
Invasion of privacy
When the depth of breathing changes and the rate of the rise and fall of the chest is not steady, it is called....
Irregular Respiration
What does a level 2 HCPCS code look like?
It is 5 digits long and begins with a letter.
What does it mean in HCPCS when a code is listed with a circle?
It is a new code
How do we know if a modifier is CPT?
It is entirely numeric (not alphanumeric)
How can the MA proactively avoid misunderstandings due to cultural differences?
Learn about the culture and explain what the expectations of the office are. For example in a culture where time is more casual this may need to be explained regarding the office policy on late patients.
A record of debits,credits,and balances is referred to as a patient's...
Ledger
_____ Hypochondrium houses the spleen.
Left
The ____ _________ region houses the descending colon as well, as well as the very beginning of the sigmoid colon.
Left Inguinal
The _____ _______ houses the descending colon as its right side counterpart handles the ascending one.
Left Lumbar
The combination of sensors or electrodes used for lead # 1 is...
Left arm,right arm
The femur is located in the...
Leg
The fibula is located in the ...
Leg
The tibia is located in the ....
Leg
___________ is the paper the physician will use for official correspondence.
Letterhead
____________ cost money and can be a constant drain on finances.
Liabilities
When PVC's fall o the T wave, occurs in pairs,runs of 3 or more,or are multiform in nature,these conditions are called....
Life threatening
Best practices for responding to criticism include:
Listen without interrupting Admit anything you can agree with Strip out the emotion Integrate valid improvements State what you will do and follow through
When a patient's feet are placed in stirrups and the buttocks are positioned at the edge of the exam table, the patient is in the...... position
Lithiotomy.
The branch of study of moral issues,questions, and problems arising in the practice of medicine and in biomedical research is called...
Litigation
Viruses can reproduce only in...
Living cells
What is the difference between living will and advance directive?
Living will lets the wishes of the person be known. Advance Directive names an agent to speak for the person
The majority of the bones in the arms and legs are.......... bones
Long
The Right ______ contains the ascending colon.
Lumbar
Abnormal blood vessel growth causing loss of central vision is called ______ ___________.
Macular Degeneration
When performing a venipuncture, if you have the patient...... the veins will become more prominent.
Make a fist
Which of the following is not a criteria for skin preparation for lead placement?
Make sure the skin is damp when applying the electrode
Negligence by a professional person is called...
Malpractice
How can organ donor status be determined if patient can't communicate?
May be noted on the drivers license.
_______ is toward the mid line. (think: to the middle)
Medial
______________ is when a neutral third party attempts to assist two or more parties negotiate an agreement or settlement.
Mediation
Low income patients can be covered by what type of insurance?
Medicaid
_____________ is a Federal government program administered by each state.
Medicaid
The ________ _______ Acts are the laws found in each state's constitution that relate to the practice of medicine.
Medical Practice
What are the laws in each state's constitution regulating the practice of medicine?
Medical Practice Acts
Conduct,courtesy,and manners that are customarily used in a medical office by medical professionals are known as...
Medical etiquette
An impartial panel established to listen to and investigate patien's complaints about medical care or excessive is called a............. commitee
Medical grievance
The provider does not have to accept assignment in which type of insurance? Medicaid CHAMPUS Title 19 Worker's Compensation Medical
Medical- These are independent carriers and do not have to have benefits assigned. All of the rest do require it.
A health program for People agen65 and older under social security is called...
Medicare
______________ is a Federal Program administered by HCFA
Medicare
Preauthorization can be required for certain ______________.
Medications
What is section 6 of CPT
Medicine
Malignant, dark mole (that wants to take over the world, and is unfortunately powerful) is a ___________ and can be terminal.
Melanoma
Which is a cancer that can be assessed using the ABCs (asymmetry, border, color)?
Melanoma- often seen first when a mole changes.
The medical term for the time when menstruation begins is...
Menarche
___________ is the inflammation of the meninges and causes nuchal rigidity (stiff neck) fever headaches and vomiting
Meningitis
General infection-control procedures are designed to prevent transmission of a wide range of ................ and to provide a wide margin of safety in the varied situations encountered in the health-care environment.
Microbiological Agents
How is malpractice categorized?
Misfeasance, malfeasance or nonfeasance.
Which appointment type breaks down hour long blocks into smaller increments?
Modified wave scheduling decreases waiting time. It is a type of scheduling when hour long blocks are broken down to smaller time increments.
__________ are two digit number in coding to indicate specific circumstances about the procedure or service.
Modifiers
The word element STOMATO means
Mouth or the ostium uteri
The computer's directional arrow keys...
Move the cursor,right,left,up or down
A "V wave" will ..................be seen in the normal ECG
Never
___ patient information includes, full name, telephone number, the _______ for the visit, and ____ of insurance.
New reason type
Neoplasm refers to
New growth
Is breach of contract a tort?
No
What should be avoided in patient interactions?
Noise, distractions, interruptions
A Latin term signifying that a person is not of sound mind is...
Non compus mentis
Haptics
Nonverbal communication through touch
It is very important when performing a capillary stick to do with one of the following?
Not use alcohol to clean the site
Precertification requires _________ which is the process of documenting the request for a procedure on the plans list.
Notification
Three ways of organizing files are?
Numerical, alphabetical, and by subject
Inability to see at night _________.
Nyctalopia
Repetitive and involuntary eye movements are known as ___________.
Nystagmus
Reporting unsafe working conditions is done through which agency? Acronym
OSHA
This watchdog agency provides for the physical safety of employees regarding training, equipment, disposal of waste and exposure. (Acronym)
OSHA
The _________ _____ is the muscle that surrounds the eye.
Obicularis oculi
The _______ ____ surrounds the mouth
Obicularis oris
__________ is the inability to move the legs (may also have incontinence) and is the result of the severing of spinal cord in the lower back or sacrum
Paraplegia
What federal agency requires the use of Sharps Containers?
Occupational Safety and Health Administration
What is OSHA?
Occupational Safety and Health Administration
Reasonable anticipated skin,eye,mucous membrane, or parenteral contact with blood, or other potentially infectious materials that may result from the performance of an employee's duties is called....
Occupational exposure
Listening skills -What is therapeutic communication?
Occurs in professional setting when patient may need help to resolve and alleviate problems
The Tri-Care fiscal year is from...
October 1 to September 30
Cranial Nerve III Controls eye movement
Oculomotor
Cranial Nerve I carries impulses for smell
Olfactory
Wgen a drop of blood is placed on a slide,place a second slide............ the first slide.
On top
One gig is how many bytes?
One million
The pubis is located in the ...
Pelvis
Listening to the sounds produced while tapping the patient with fingers is called...
Percussion
When performing any CLIA waived test it is important do to which one of the following?
Perform quality control testing with every new kit and routinely thereafter.
The Nervous System is divided into ________ and ________ nervous system.
Peripheral Central
Whoping cough is another name for
Pertussis
Tiny purple-red spots on the skin are?
Petichiae (petechiae). From tiny hemorrhages under the skin.
The pure food and drug act also established the United States ______________ and National ________________ now combined into one reference book.
Pharmacopeia Formulary
With vital signs,any abnormal measurement must be immediatly reported to the ....
Physician
Maslow's first hierarchy begins with _____________ needs.
Physiological
The science of the function of cells,tissues, and organs of the body is called...
Physiology
................... is a method used for determining whether a particular service or procedure is covered under a patient's policy.
Pre-certification
_________ is the process used to determine if a procedure is medically necessary (think: asking permission.)
Preauthorization
_____________ is different from preauthorization as it is the process of notifying and determining coverage for an inpatient or ambulatory procedure.
Precertification
PPO or _____ _______ ________ agreement between employers and physician to provide services to employee subscribers at a discount.
Preferred Provider Organization
Prejudice vs Stereotyping?
Prejudice -negatively predisposed (pre-judged negatively) Stereotype-Generalizing based on culture
While ordering procedures may vay,generallly a type a tepe and RH are ordered on all pregnant women.
Prenatal
___________ is called "Old eye"; lens loses elasticity
Presbyopia
A person or institution that gives medical care is a...
Provider
________ is closes to the point of insertion (think: in close proximity)
Proximal
That which in natural and continous sequence,unbroken by any new independent cause, produces an event, and without wich the injury would not have occurred is called...
Proximate cause
________ is over growth of the epidermis causing silvery scales.
Psoriasis
Triangular thickening of the conjunctiva
Pterygium
The right ventricle pumps the used blood to the lungs by way of the ................... artery
Pulmonay
After they are used,disposable syringes and needles,scalpel blades, and other sharp items should be placed in ................... containers for disposal.
Puncture-resistant
The health worker is protected by law if it can be determined that he or she acted reasonable as compared with fellow workers.This is called...
Reasonable care
Inability to understand what is being said.
Receptive aphasia
The Medical ___________ must not be removed from the office.
Record
The most accurate and reliable measurement of body temperature is...
Rectal
The color coding for a stopper of a tube with no addictives is(for collection of serum)......
Red
When collecting blood for cholesterol tests use a ..... top evacuated tube
Red
Which one of the following evacuated tubes would be drams first?
Red
When anticoagulated blood is centrifuged...... goes to the bottom of the tube.
Red Blood Cells
One of the vital functions of long bones is the formation of
Red blood cells
Erythema refers to
Red skin
When using an evacuated tube for collection of electrolytes use a
Red top tube
A formal contract between two or more healthcare providers to provide care for a patient is a....?
Referral
How can we assess understanding?
Reflection Restatement Clarification Feedback
The medical term for an involuntary movement is...
Reflex
__________ _______ _____ (RVUs) are a measure of value used in the United States Medicare reimbursement formula for physician services.
Relative Value Units
Studies suggest that the potential for salivary transmission of HIV is.....
Remote
If during a venipuncture a patient has a syncopal episode what would be your best course of action?
Remove the needle and tourniquet and lower patient's head and arms
The major artery that supplies the kidney is called the.......... artery
Renal
What is a note that can be stamped with the physician's signature?
Routine correspondence- such as a return to school form may be stamped.
What is the Patient Self Determination Act?
Requires all facilities to recognize the living will and power of attorney. It requires them to give the patient information on their rights to create these documents and also advance directives along with state laws. -Must ask if an advance directive is present -Right to accept or refuse medical/surgical treatment
Latin for "things done; deeds"; the facts and circumstances attendant to the act in question would be called
Res gestae
The presumtion or inference of negligence when an accident is otherise unable to be explained in terms of ordinary and known experience is called...
Res ipsa loquitur
Latin for "things decided" that is, a matter already decided by judicial authority is called...
Res judicata
R.A.C.E. in fire safety stands for ____ ______ _______ _________
Rescue, Alarm, Confine, Extenguish (or Evacuate if the fire is too large.)
The process of inhaling and exhaling is called...
Respiration
Why would the physician be subject to disciplinary action for the actions of the MA?
Respondeat Superior states the master must answer.
Responsibility of an employer for the acts of an employee is...
Respondeat superior
________________ and _______________ increase patients trust and create camaraderie among all the individuals in a healthcare team.
Responsibility, integrity
This arthritis is from an autoimmune disorder. Drug therapy and ________ are recommended.
Rheumatoid acupuncture
Inflammation of the nasal mucosa results in
Rhinitis
The ______ Hypochondrium contains most of the liver.
Right
When the right atrium contracts it forces blood through the tricuspid valve into the...... ventricle
Right
____ are specialized receptors that are sensitive to night, shades of gray and peripheral vision.
Rods
Word ____is the main meaning of the word.
Root
Which filing system maximizes use of space?
Rotary
The medical term for circular movement around a central point is...
Rotation
SEBaceous glands produce ______ which is oily (think: reason why people invented shampoo)
SEBum
________ plane divides the body into left and right. Think: Saggital for Sides.
Saggital
Digestion begins in the mouth, where food is chewed and mixed with a substance called...
Saliva
To whom it may concern is what part of a letter?
Salutation (NOT attention line)
What are Level 1 HCPCS codes?
Same as CPT codes except they are just called HCPCS level 1 when going to Medicare, Medicaid and some other third party insurances.
Toddlerhood 1-3 years developmental milestones -Cognitive
Searches for and finds toys Locates body parts Gives full names on request
Which of the following is used to take an infant's rectal temperature?
Security thermomether
The ..............switch controls the gain or amplitude on th EKG.
Sensitivity
An nstrument called a centrifuge.....
Separates the cellular and liquid portion of the blood
............... testing should be made available by the employer to all workers who maybe concerned they have been infected with HIV through an occupational exposure.
Serologic
What is the Patient Bill of Rights?
Set the foundation for the understanding, respect, and assistance that patients need to make their own healthcare choices. It emphasizes patient confidentiality, dignity, and education. Patients also have their responsibilities that will assist them in reaching their healthcare goals.
Vaccinations against HBV infection provide 90% protection against hepatitis B for ............ or more years following vaccination.
Seven
When the patient is breathing with only the upper part of the lugs this is refereed to as...
Shallow respiration
While the duration of the ST segment is not generally of clinical significance, it is an exceedingly important portion of the ECG because of...
Shifts up or down from baseline
Bones of the wrist and ankle are called ..............bones.
Short
A patient positioned on her back with feet in stirrups is said to be in the ...
Sim's position
The absence of one or more complete cardiac cycles where the rhythm is interrupted is referred to as...
Sinus arrest
Inflammation of the sinus cavity is called
Sinusitis
When preparing for lead placement you should first care for...
Skin preparation
The blood lancet is used for the collection of blood specimens by...
Skin puncture
The word element CRANIO means
Skull
To netermine the size of the needle remember that the higher the gauge number the......... needle
Smaller
Prior to answering an incoming call the medical assistant should...
Smile
When you wash your hands you should stand.....
So your clothes do not touch the sink.
FICA provides benefits for...
Social Security
melan/o
black
cyst/o
bladder
emia
blood
hem/o, hemat/o
blood
cyan/o
blue
When testing for occult blood which of the following speciments would be required?
Stool sample
What is a check stub?
The small paper leftover when a check is torn along the perforation. The stub is left behind to balance the checkbook.
Multiple furuncle are a _________. (think: multiple furuncle in a vehicle make a CARbuncle.)
carbuncle
Cranial Nerve VIII Carries hearing and controls equilibrium
Vestibulocochlear
When scheduling a follow-up an appointment reminder ____ is given to the patient.
card
A newsletter that wighs less than one pound would be considered.............. class mail.
Third
An incoming call should be answered by the ..... ring.
Third
Which degree of burn is the most serious?
Third
A letter should be folded in................. using a #10 envelope?
Thirds face up
The abbreviation for temperature,pulse,and respiration is
TPR
The abbreviation for toxic shock syndrome is
TSS
A respiratory rate greater han 24 per minute is called...
Tachypnea
When handling a patient complaint which one of the following would be most appropiate?
Take all complaints seriously and ake through notes
A medical Assistant would measure the patient's temperature,pulse, and respiration when the physician asks him or her to...
Take vital signs
In the human body, the senses include all of the following EXCEPT...
Teeth
What are barriers to communication? -External
Temperature Noise
Awrong committed against another person or the person's property is a...
Tort
Wry neck is known as ___________ and is a spasm of the SCM. Treatment involves ____, antispasmodic drugs, and PT.
Torticollis heat
What are the two types of civil crimes?
Torts and breach of contract
Bone has been twisted- a tortuous break is known as ______.
Spiral
Financial responsibility for the bill does not automatically mean the person has access to patient's ___________________ information.
confidential
A form of insurance paid by the employer providing cash benefitis to workers injured or disabled in the course of employment is called...
Worker's compensation
___________ compensation covers on the job accidents (OJA.)
Workers
The radial pulse is located in the
Wrist
In the medical office the most frequently performed pulmonay function tests is....
Spirometry.
_________ cell carcinoma is a reddened patch that will not heal (think: squamous are red)
Squamous
Poem to help remember carcinomas
Squamous are red, Basals are pearly, If you see lesions of either color, Get it checked out early!
What is a reaction formation?
Someone acts out in opposition to how they really feel.
SOMR is more common for POMR and stands for _______ ___________ ___________ __________ and does not use SOAP notes.
Source Oriented Medical Records
When caring for patients with physical disabilities all of the following must be taken into consideration except...
Speak slowing,loudly,and in easy-to- understand language.
The process of inserting a catheter is called...
Specimen collection
Cranial Nerve XI Controls muscles in neck and larynx
Spinal accessory
Workers Comp claim forms must be sent to the _____ workers compensation board, compensation __________, employer, with a copy for the patient's _____.
State carrier chart
The time established for filling law suits is...
Statute of limitations
The Medical Practice Acts are part of ___________ law.
Statutory
_________ and ________ used to get something out of reach need to meet requirements for safety and staff need to know their proper use.
Stepstools Ladders
A widely held but fixed and oversimplified image or idea of a particular type of person or thing.
Stereotype
The proccess of killing all microorganisms in a certain area is called...
Sterilization
To use a physical chemical procedure to destroy all microbial life including highly resistant bacterial endospores is to...
Sterilize
When the patient makes abnormal noises like snoring sounds when he/she is breathing, it is called.......
Stertorous Respiration
Accumulation of blood due to tear in meningeal layer.
Subdural hematoma
SOAP stands for
Subjective Objective Assessment Plan
A writ that commands a witness to appear at a trial or other proceeding and to give testimony is a...
Subpoena
One who belongs to a group insurance plan is called...
Subscriber
The freh-fractional urine specimen is used to test urine for...
Sugar
The opposite of deep is
Superficial
If you have your nose in the air you may believe that you are _________ -or above it all, which is helpful in remembering this direction which means above.
Superior
The medical term for turning the palm foward, as applied to the hand is ,,,
Supiration
What is section 3 of CPT
Surgery
The word element ECTOMY means
Surgical removal
To interrupt or discontinue a suit temporarily with the intention or intention or resumption at a later date,or to ask for a continuance is called a ...
Suspension
The Autonomic system is made of the _______________ and _____________ systems.
Sympathetic Parasympathetic
When the hearth is contracting, the pressure is highest. This pressure is called the....
Systolic pressure
Rubber sleeves for a glucose tolerance test...... hours before or during the test, the patient should not eat,smoke,drink coffee or alcohol.
Ten
What is Assumption of risk?
That the plaintiff voluntarily accepted the risk
Can people who are confused make contracts?
Yes until they are declared incompetent
What does it mean in HCPCS when a code is listed with a triangle?
The code has been revised. Important to know- CMS often recycles codes.
Incoming mail should be stamped with?
The date received
Who pays FICA(Federal Insurance Contribution Act)?
The employee pays half and the employer pays the other half of these taxes. The taxes are applied based on the level of taxable earnings, the length of the payroll period, marital status and the number of withholding allowances claimed
Who owns a patient's x-rays?
The facility that did the x-ray
What is the Atlas and Axis?
The first 2 cervical vertebrae c1 and c2
When applying leads,aply V1 lead.............
The fourth intercostal spce right sternal border
What is the large bony process on the lateral aspect of the femur?
The greater trochanter
The First line of defence in preventing disease is...
The medical hand wash
If you break your fall with an arm outstretched what kind of fracture would result?
The most common cause of a Colle's fracture or distal radius fracture is a fall onto an outstretched arm. A fracture of the distal radius happens when the area of the radius near the wrist breaks.
The most common color coding system assigns colors according to?
The patient's surname
Medicare benefits from a deceased patient may be paid directly to the physician if?
The physician accepts assignment. The unpaid part of the bill has to be submitted to the administrator of the estate.
What would happen to a Medical Assistant that practiced outside of their scope?
The physician would be subject to disciplinary action. Potential for lawsuit.
Which is recorded as the systolic blood pressure?
The point where the first sound is heard.
which one of the following might involve a decision based upon biothics?
The use of a fetal transplantation for research
What are the most commonly used HCPCS level 2 codes?
They are J codes and are for non-orally administered medication, such as chemotherapy.
At the location where you are going to feel for a vein,wrap the tourniquet around the arm approximately........ above the area.
Three to four inches
The smaller of the lower leg bones is called...
Tibia
_______ files are used as a reminder that an action needs to be taken. Sending out reminders for yearly physicals is an example.
Tickler
An ECG tracing measures the amount of voltage and the .................it takes for the voltage to travel throughout the heart.
Time
A notice of insurance claim or proff must be filed within a designated........... or it can be denied
Time limit
The glucose tolerance test is a ...........-test
Timed
The matrix of the schedule is the...?
Times not available
______ pedis is a fungal infection you may get at the gym from showering in bare feet, another reason why it's known as athlete's foot.
Tinea
The medical term for goups of cells with the same function is...
Tissue
Reports begin with a _______Section.
Title
Memos have 4 different headings: 1.__ 2.____ 3.____ 4._______
To From Date Subject or Re:
How can the schedule be managed to allow the physician to catch up with the schedule?
To prevent patient overloading during appointments, schedule at least 15 minutes free in the morning and afternoon. This way, there will be time to accommodate changes in the appointment
The wind pipe which conducts air between the larynx and lungs is called the...
Trachea
A small adhesive patch or disc used for administration of drugs is called...
Transdermal System
What is the best action to take when handling an emergency call?
Transfer immediately to physician
What is somatization?
Transfer of mental distress into physical symptoms
What does the letter s laying on its side mean in transcription?
Transpose
_________ plane horizontal. Think: direction a guillotine would slice, or when a magician "cuts" someone in two.
Transverse
A civilian health and medical program of the uniform services is called
Tri-care
Word for the process of prioritizing calls based on urgency
Triage
Cranial Nerve V carries sensation from eye, upper and lower jaw; controls movement of jaw.
Trigeminal
Severe spasm of V cranial nerve (trigeminal)
Trigeminal neuralgia
These are _________ Hazards: clutter, loose wires, hoses and medical tubing
Tripping
Cranial Nerve IV also controls eye movement
Trochlear
Every medical facility is required by OSHA to have an exposure control plan.
True
T or F- Exploratory questions are the best way to collect information in the patient overview
True
The exposure control plan shall be made available to the Assistant Secretary and the Director OSHA upon request for examination and copying,
True
True or false- channels include verbal, nonverbal, written, and body language
True
True or false- feedback is the last part of communication process
True
True or false- more than one channel of communication can be used a time
True
If a payment plan is made it must follow the _______ In ________ Act which requires that if interest is to be charged it will be expressed clearly in writing and express the interest at an __________ rate.
Truth Lending annual
An instrument used for auditory and sensory perception is called the...
Tunning fork
When mixing reagents always read the label
Twice
What is an infraction?
Type of charge punishment of which does not include incarceration. These are like parking tickets because they are punishable by fines.
The abbreviation for urinalysis is...
UA
What is the Uniform Anatomical Gift Act?
UAGA makes provisions for how an organ donation can be made and by whom. Prohibits organ trafficking while protecting providers (limit liability) who act in good faith receiving information about whether a deceased patient meant to make a gift.
What is the highest law of the land (US)
US constitution
What punctuation is needed when addressing a letter?
USPS states no punctuation is needed
The ____________ region is decorated with a belly button which is helpful in recalling the name.
Umbilical
It is........................ to deny treatment to an HIV infected patients
Unethical
A premature ventricular contraction (PVC) where QRS have the same configuration each time they appear is called
Uniform
__________ is the unethical practice of assigning the incorrect billing code to increase reimbursement.
Upcoding
________ established patient appointments (not requiring emergency care) should be seen the same day of contact.
Urgent
Nonverbal Communication -gestures -adapters
Used during speech and may not add meaning. Can be used to determine disposition
Nonverbal Communication -gestures -symbolic
Used to convey deeper meaning or visual description Can be used in absence of speech
Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the service is called...
Usual, customary and reasonable
Inflammation of the mucus lining of the vagina is called
Vaginitis
Cranial Nerve X Controls voice box, throat, and digestive juices, longest nerve; goes to abdominal cavity
Vagus
A drug that causes dilation of blood vessels is called a
Vasodilator
Which of the following is false?
Veins pulsate
_______ or _________ both mean belly side. Good way to remember is that a vent (your mouth) is located here and comes before (ante) the posterior.
Ventral Anterior
Why does the MA stay in the room when doing informed consent?
Verify the patient's signature
These benign fleshy tumors are caused by a virus and may be treated with cryotherapy.
Verruca (wart)
The central nervous system is divided into __________ and ___________ or involuntary system
Voluntary Autonomic
The word element EMESIS means
Vomiting
The number on the Employees withholding exemption certificate is...
W-4
________ conditions causing ice or snow can result in a slip or trip.
Weather
It is recommended that protective masks and eye wear,or face shields,be worn by laboratory technicians, or housekeeping personnel........
When cleaning up blood or body fluids
A ____ network is becoming commonplace and even expected.
WiFi
A legal statement of how an individual's property is to be distributed after death is...
Will
What does the diamond symbol mean in HCPCS?
Will not be reimbursed by medicare
When preparing a blood smear from a skin puncture you should........... the first drop.
Wipe away
How is negligence punished?
With fines
To cleanse the typical venipuncture site, begin at the intende site of the draw and....
Work in a circle to the periphery
The patient/physican contract should not guaranteee a _____ or specific _______________ outcome.
cure treatement
A weakness in the walls of the muscle that allows underlying tissue to push through it is called .....
a hernia
The word element CISE means
cut
The faucet is turned off with...
a paper towel
If the septum of the hearth has an abnomal opening it is referred to as
a septal defect
lapar/o
abdomen
The lateral movement of the limbs away from the median plane of the body, is calle...
abduction
If the physician does not terminate the patient-physician relationship properly it can lead to a charge of ____________ and an intentional ____.
abandonment tort
The word element SUPER means
above
supra, super, epi, ultra, hyper, all mean ______.
above
Medical Assistants may want to consider a malpractice policy through their _______________ body.
accrediting
A patient is obligated to provide _____________ information to enable safe and effective care.
accurate
Skeletal muscle is made of two proteins which are __________ and _________
actin myosin
A(n) _______ __________ is sent via the spinal cord to nerves that can trigger muscle movement.
action potential
Suffixes usually describe an ___________ or ____________. When translating you can begin at the ___.
action procedure end.
Plan in SOAP states ___________ or ________ that will be taken to address the problem including medications/ consultations.
actions steps
tome
cutting instrument
A person who represents either party of an insurance claims is the...
adjuster
Patients want to know in _________ what charges and fees can be expected.
advance
The Joint Commission has mandated that hospitals disclose ________ outcomes and medical ___________ regardless of the health care practitioners _________ concerns.
adverse errors liability
Medical Assistants do not give medical ________________.
advice
The word element POST means
after
post
after
anti, contra mean __________.
against
Civil Court Cases mean that individuals could not come to an _____________.
agreement
At age 7 months the newborn can sit _______
alone
The physician will provide ___________ _________ on days off and request ___________ when inicated and _____________ when needed.
alternative coverage consultations referrals
Deterioration of the motor neurons results in ________ _______ _________.
amyotrophic lateral sclerosis
All spills of blood-contaminated fluids should be promtly cleaned up using.............. approved germicide, or a 1:10 solution of household bleach.
an EPA
When the heart rhythm is abnormal it is referred to as...
an arrhythmia
tars/o
ankle
Training on fire extenguishers must be provided _________.
annually
A drug used to control temperature is called an
antipyretic
A drug used to relieve a cough is called an
antitussive
The patient can terminate the relationship at ___ time.
any
A collector may not state you will be ____________ if you do not pay.
arrested
Arterioles are smallest type of...
arteries
arteri/o
artery
If someone is _____ the skin has a grayish cast and can be an indicator of serious illness or death- unless they have been cleaning their chimney....
ashen
The threat and perceived ability to touch a person without permission is considered ___________.
assault
An _________ line directs the letter to a specific person.
attention
EHRs include an ________ trail showing who accessed the record when and what changes were made.
audit
The HITECH Act requires organizations to perform _________ on medical records.
audits
The least reliable measurement of body temperature is....
auxillary
Tissue torn out similar to a dog bite is a(n) ___________.
avulsion
Informed Consent requires that the patient be _________ of their condition and the _________ of the proposed procedure.
aware purpose
The _____ skeleton is the skull, spinal column, shoulders, and hips. (think: the axis)
axial
After the impulse has traveled through the soma it passes out the tail or _____.
axon
mal
bad
lumb/o
back
Making a duplicate file to protect computer information from being lost is called making a....
backup
When using a fire extinguisher the hose should be directly to the
base of the fire.
The brainstem is responsible for _____ life functions, such as respiration, heartbeat and blood pressure
basic
The act of touching someone against their will is ____________.
battery
The common term for a decubitus ulcer;a pressure sore is
bedsore
pre, pro, ante
before
Prefix comes at the _________ of a word.
beginning
Begin at the end of the word and move to the _________ leaving the middle for ____ when interpreting.
beginning last
Buffer words help prevent loss of important words by filling in the __________________________ with nonessential words.
beginning,
arche/o, gen/o
beginning/formation of
retro, dors/o, poster/o
behind
infra, sub, hypo
below
A sum of money provided in an insurance policy,payable for covered services is called...
benefits
inter
between
meta
beyond
EHR (Electronic Health Records) do all EMRs do and more. They are designed to reach ______ with all different types and levels of providers, such as laboratory and even other ____________.
beyond organizations
The muscle that flexes and supinates the forearm is called.....
biceps brachii
The abbreviation for two times a day is...
bid
nat/o
birth
Most counties require the filing of ________ and ___________ certificates at the county clerks office as well.
birth death
In the presence of __________ sticky points on the actin are uncovered.
calcium
Treatment for Osteoporosis can include increased ____________, weight bearing exercise, weight loss, or hormone replacement.
calcium
Eye Contact in nonverbal communication- positive
can reinforce the spoken word can send a message of honesty and confidence
carcin/o
cancer
The abbreviation CARB means
carbohydrate
The return receipt and copy of termination letter must be added to the patient's ______.
chart
thorac/o
chest
pedi/a
child
A 224-hr urine specimen should be...
chilled/refrigerated
A shock occurs when a person's body becomes part of the electric ___________.
circuit
Step 1 of submission to insurance is filing a _____.
claim
Prefix and Suffix ___________ the word.
clarify
Restating is a good way to ________________ a problem.
clarify
The reception area must be kept ____.
clean
A system whereby large quantities of data can be accessed,searched,sorted,and arranged very rapidly by computer is called a............... system
database management
A ________ or _______ fracture is one where the bone is broken but does not break through the skin. (think: these are easy)
closed simple
thromb/o
clot
Receipts are given for all patient __-____ at the time of service.
co pays
The sooner a patient balance is ___________ the more likely it will be paid.
collected
The recipients name should be followed by a _____ after it for business or a _____ for personal.
colon comma
Slips Trips and Falls in healthcare account for 90% greater than average rate of all industries ____________.
combined
_________ law is a type of legal system in which judicial decisions are made on precedent.
common
An MA may be the person appointed to report _____________________ diseases and vital statistics to the Public Health Department.
communicable
___________ resources include assistive programs or group services available in the community at no or low cost
community
Step 3 is ________ claim to EOB
comparing
The contract must be made by ___________ parties.
competent
Denial definition
complete rejection of a difficult fact or feeling
The 5 Cs of Effective Therapeutic Communication are....
complete, concise, clear, concrete, considerate
The closing begins with a ____________ such as "Best Regards."
compliment
The MA must know the regulations of the state in order to _______ with making information available in a timely manner.
comply
After the body of the report is the _________ which ties it all together.
conclusion
osis, ia, ism
condition
The word element OSIS means
condition of
Use a non-__________ material such as wood to safely push the person away from electrical contact.
conducting
Complaints regarding workplace safety are required to be kept completely ______________.
confidential
The patient has a right to ________________ and a standard of treatement that is ___________ and objective. No discriminations or personal judgements may interfere with care reccomendations and treatment.
confidentiality impartial
It is imperative to ______________ the identity of the caller before divulging information.
confirm
The MA may not give out confidential information to any third party without the patient's written________________.
consent
The process by which an object or area becomes unclean is ....
contamination
In health care an agreement for treatment is a ___________.
contract
A patient's failure to act prudently and reasonably, or doing that which a reasonable person would not do under similar circumstances is called...
contributory negligence
Patient advocates help __________ communication and schedules with all _________ involved in the patient's care
coordinate providers
HIPAA act enacted July 1997 works to combat waste, fraud and abuse by using ______________ of care to prevent _______________of services.
coordination; duplication
The _______ is a clear window in the sclera allowing light to come through
cornea
kerat/o
cornea
Tinea _________ causes circular lesions and is not from a worm (despite being called ringworm)
corporis
Birth, divorce, marriage or adoption are some things that can affect _________.
coverage
Make sure the patient understands what will be ________ by their insurance and if there is a ____________ which they will be responsible for.
covered deductible
mening/o
covering on the brain
The ________ cavity contains the brain.
cranial
It is important to identify the roles and _______________ of heath care team members for best team dynamics.
credentials
At 10 months the newborn _______ a precursor to crawling.
creeps
Use constructive ________________ as an opportunity to learn from mistakes.
criticism
Tinea ______ is jock itch but isn't limited to jocks as this fungus likes skin folds of all kinds.
cruritis
Usually (in established practices) the heading is already created and you need only add the ____ . The _____ should be spelled out.
date month
Verify that the ______ of _________ will be covered (or that coverage will not expire before the appointment.)
date service
Regular referrals can take 7-10 ____ before insurance approval.
days
The abbreviation for discontinue is
d/c
Common surfaces like door handles and chairs or counters must also be sanitized ______.
daily
The Medical Record System is a ___________ management system.
database
necr/o
dead
School age 6-11 years -Gross Motor
develops muscles mass gender differences in motor skills
Assessment in SOAP means the information describing the patient's _____________ or what the provider believes is the condition facing the patient.
diagnosis
DRGs paid hospitals a predetermined set rate based on _________ in contrast to earlier methods which paid whatever was charged.
diagnosis
phren/o
diaphragm
When measuring blood pressure, the bottom number is called...
diastolic pressure
hetero
different
dys
difficult or poor
The liver,stomach,mouth,and pancreas are in the .........system
digestive
A patient wanting to discuss health issues on social media should be __________ to the appropriate (secure) channels.
directed
The _______ summary is provided to patients to take home as it includes instructions for their diagnosis and treatment.
discharge
path/o
disease
pathy
disease of
Avoidance in eye contact can be interpreted negatively by the patient as ___________________
dishonesty
Burning or shredding is the proper method to _____________ of paper Medial Records.
dispose
A drug that increases urinary output is called a
diuretic
Sublimation
diverting to another acceptable activity
For a PA on a brand name medicine to be approved it is helpful to have ___________ showing intolerance of the generic version.
documentation
In ICD-10-CM providers select code based on __________ in the chart.
documentation
The spinal cavity is in the ______ cavity
dorsal
Poor __________ causes wet areas that can result in a slip.
drainage
ptosis
drooping of
The abbreviation for dressing is...
dsg
In order for someone to be convicted of negligence, the 4 Ds must be present which are; the defendant must have an established d___ to defendant, the defendant must be d__________ in performing, the action must be the d______ cause of injury, D________ must have occurred.
duty derelict direct damages
Cooperation for optimal outcomes is an essential principle in health care team ___________________.
dynamics
ot/o
ear
myring/o, tympan/o
ear drum
eu
easy
If fire extenguishers are available the employer must __________ new employees on its use and the risks associated as required by OSHA
educated
The human body is an efficient conductor of ___________. This is why ______ can occur.
electricity shocks
Time sensitive material should not be sent by __________ mail, as there is no guarantee when it will be read.
electronic
Usually a toll free number on the back of the insurance card can be used for insurance ___________ _____________
eligibility verification
The abbreviation for elixir is...
elix
Person's under the age of 18 who support themselves, are married, have children or are active military are considered ___________ minors.
emancipated
Never place a caller on hold in an ___________.
emergency
Staff should limit personal calls to _____________ situations.
emergency
The abbreviation for emulsion is...
emul
A liquid preparation which mixes fine droplets of an oil in water,such as castor oil, is called an
emulsion
The portal can only be accessed with a _________ _________ protected logon.
encrypted password
___________ and ___________ are two tools used to secure electronic medical records.
encryption passcodes
Suffix comes at the ____ of the word.
end
The discharge summary will include medications, follow up appointments and instructions. It is gone over with the patients at the ___ of the visit.
end
megaly
enlargement
An EHR requires a system for data administration and maintenance that can ___________ that confidential information is not accessed by uninvolved parties, and that tight ________ measures are implemented.
ensure security
The PNS is responsible for passing along information from the _________ via nervous tissue that causes a response.
environment
Diseases such as Mumps, measles, polio, syphilis, gonorrhea, tuberculosis, and HIV are tracked for trends and _________________.
epidemics
iso
equal
The science of arranging things so that people can use them easily and safely is known as _____________.
ergonomics
esophag/o
esophagus
Many times laws have not yet been written covering a specific issue. Health care providers must turn to using their own beliefs (__________) to decide how to handle a situation.
ethics
Standards of Conduct are also known as medical ________.
ethics
The Medical Practice Acts ___________ physicians who graduated from foreign medical schools.
evaluate
For medications needing a PA this might be due to the availability of a similar and less ____________ medication.
expensive
A specific eye,mouth,other mucous membrane,non-intact skin, or parenteral contact with blood, or other potentially infectious meterials that results from the performance of an employees duties is called...
exposure incident
Balance billing is also known as _____ billing.
extra
Although often used to prevent accidents improper use of _____ ____ and ________ can actually cause more accidents.
floor mats runners
Problems with patient ____ will occur if the attention to time needs and work habits are not considered in scheduling.
flow
A ____ sheet is a note in the patient record that documents interventions through the use of _____ marks and _____ notes.
flow check brief
rrhea
flow or discharge
pod/o, ped/o
foot
phim/o
foreskin
genesis
formation
quadr
four
Light travels through the cornea, through a lens and focuses on the _____ ________ (this is the part mostly responsible for 20/20 vision)
fovea centralis
Insurance _____ waste or abuse should be reported to the ___________ of the ________ ___________.
fraud Office Inspector General (OIG)
The Medical Practice Acts were adopted by states (medical boards) to protect the general public from __________, _____________ or ____________________ practitioners.
fraudulent unqualified incompetent
The _______ lobe function is emotion and personality
frontal
This is the body plane that would have made the movie "face off" possible! In order to do a facial transplant as seen on TV you have to use the ______ or _______ plane.
frontal coronal
According to the AMA disclosing errors in patient care must meet the standards of ____ ___________. This requires explicit description of the error and how ________ will be prevented.
full disclosure recurrences
myc/o
fungus
cholecyst/o
gall bladder
____________ is the calf muscle.
gastrocnemius
The medical term for tube feeding is
gavae
GINA act of 2008 prevents insurance companies from discriminating on the basis of _______ information.
genetic
aden/o
gland
The sympathetic system is responsible for the release of _______ from the liver, __________ heart rate, _________ blood pressure, __________ respiration, ___________ genitourinary action.
glucose increased increased increased decreased
The medical term for sugar in the urine is
glucosuria
Glucose is stored as _______.
glycogen
The abbreviation for grain is
gr
To help classify bacteria into two groups;gram-positive and gram-negative is a special stain called...
gram stain
chlor/o
green
If no attention line is required begin with a ________.
greeting
Equipment should be _________ to reduce the risk and intensity of shock. This method provides a low resistance path to discharge current to the earth.
grounded
The abbreviation for drops is...
gtt
Electrical equipment greater than 50 volts should be "_______" or placed in a location where only ________ individuals can access or work with it.
guarded authorized
Both the Code and Principles of Medical Ethics are to be used together to offer ___________ to the physician meet ethical challenges.
guidance
gingiv/o
gums
trich/o, pil/o
hair
semi, hemi
half
The ________ group is inferior to the gluteus maximus (back of the thigh)
hamstring
chir/o
hand
Stairs and __________ when not installed properly or insufficient or absent are a source of potential risk of injury.
handrails
sclerosis
hardening
A computer monitor, hard drive, and printer are known as the ...
hardware
A newborn up to age 2 month is learning to control what body part?
head
cephal/o
head
encephal/o
head
The reception area should promote a ________ environment through the use of lighting, artwork, sound, or books (in contrast to outdated magazines.)
healing
Blue is for a ______ hazard.
health
phon/o
hearing
cardi/o
heart
pyr/o, therm/o
heat
A unilateral paralysis that follows damage to the brain is called
hemiplegia
The medical term for paralysis on one side of the body is...
hemiplegia
cele
herniation
Schedule 2 drugs have a ________________ potential for abuse but do have an ______________ medical use.
high; accepted
Schedule 1 drugs have _________ potential for abuse. No acceptable _______________ use in treatment.
high; medical
Confused patients who are not __________ may sign consent as well, though the physician may a _______ _________ to sign as well.
incompetent family member
The major artey that supplies the bladder,rectum,and some reproductive organs is called the...
iliac
When a provider provides a service that is not included in a bundle they may try to bill the patient extra for the un-reimbursed portion, though this can be ________ if the patient did not agree ___________.
illegal beforehand.
Physician must consider the care of the patient their most __________ ____. Principles of Medical Ethics.
important task
HITECH Act covers the patients right to_______________, __________________ and ____________________ access to his/her medical record.
inspect; amend; restrict;
Benefits that are made in the form of cash payments are known as...
indenmities
itis
infection/inflammation
Blood from all individuals should be considered......
infective or infectious
iasis
infestation
Hydrocortisone is a drug used to suppress
inflammation
The three rights of the ACA in regards to claims are: Right to ________ Right to _____ Right to an _________ review
information appeal independent
The abbreviation for injection is...
inj
Breaking OSHA guidlelines can lead to employee _________, ________ or _________ for employer.
injury fines penalty
Corrections/additions to the daily appointment list are done in ___ as it is a legal document showing patients seen that day.
ink
endo
inside
DRGs helped keep medicare from _________. They allowed the government more power in its financial relationship with __________ industry.
insolvency hospital
Yellow means ________ and substances can explode.
instability
scope
instrument to examine
meter
instrument to measure
A third party could be an _____________________ carrier involved in reimbursement process of a claim
insurance
graph
instrument to record data
A physician must provide coverage under _______ _________ for absence in order to maintain patient care quality. This term latin for "to hold a place."
locum tenens
Unlike letters Memorandum (memos) are _______ documents.
internal
enter/o
intestine
Following report summary there will be an _____________. It explains why the report is being made.
introduction
Mental health records must be confidential as sometimes treatment may be ________________.
involuntary
spasm
involuntary movement
irid/o
iris
Indoor/outdoor walking surface ___________ can cause a trip.
irregularities
HIPAA provides guaranteed ______________ and ________________ of insurance coverage. This prevents plans from charging more bases on current _____________________status.
issue; renewal health
arthr/o
joint
Notification is a data entry process and does not require a medical ___________ or _________ of benefit coverage.
judgement interpretation
The physician can only terminate the contract with the patient if there is ____ cause.
just
Messages need to be recorded in a _______________________.
logbook
Preschool 3-6 years -Cognitive
longer attention span develops memory pretend
The patient with an infection may have...
loss of appetite and fatigue 2-fever,nause,rash,and vomiting. 3- pain,redness or swelling. correct answer:all answer are correct
The Medical Practice Acts regulate and supervise the issuance certification and re-certification of ________ ___________.
medical credentials
________ is false information written with the intent of inflicting harm.
libel
Sarcasm, repression, and denial are examples of which psychological mechanism used to deal with stressful situations.
license Mechanisms
A collector may not ___ or deceive you.
lie
Injury to the brainstem is often incompatible with _____.
life
___________ attach bones to each other. (Think: linkages.)
ligaments
The ________ system of the diencephalon is our primitive (or animal/survivor) brain.
limbic
There is no specific age _____ for organ donation.
limit
Schedule 5 have _____________ potential for abuse or dependence
limited
cheil/o
lips
Reflective communication involves _________________ to the patient closely.
listening
Oxygen is ordered as percentage concentration and its rate of delivery is written as...
liters per minute
para
live birth
The combining form hepat/ o refers to the
liver
hepat/o
liver
Use only HCPCS Level II codes on the CMS 1500 not ______ (also known as level III) codes.
local
In offering an appointment to a patient the _______ ________ makes a contract.
medical office
Schedule 4 differ in that there is a ________________potential for psychological abuse.
low
In the Controlled Substance Act the higher the number the __________ potential for abuse.
lower
pueumon/o, pulmon/o
lung
A freckle is a ______.
macule
mania
madness
The MA may need to keep ___________ records on office equipment and see that preventative maintenance is done on a _______ basis.
maintenance regular
Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called...
major medical
ostomy
make a new opening
Rationalization definition
makes excuses to justify inappropriate behavior
Displacement
making something non-threatening
To protect the office the physician should have __________ insurance on himself and his ______________.
malpractice employees
multi, poly
many
Mastication is done by the _________ muscle
masseter
Known as ____ (full term) these sheets help personnel use and dispose of chemicals known to be harmful.
material safety data sheets
The______ is the configuration of the appointment book after all unavailable times are crossed out (lunch, weekends etc...)
matrix
Medicare and Medicaid provide financial incentives for clinicians who can demonstrate __________ use of a certified EHR.
meaningful
A no-show or cancellation will be noted in the patient _______ _______ to protect the office if it is later claimed that care was provided.
medical record
Preauthorization (or prior auth) requires that the proposed service or procedure be __________ necessary.
medically
metry
measurement
First thing to get in an emergency is the patient's ___________ and ____________ _____________ and ask if it is life threatening.
name phone number
men/o
menstruation
The only exclusion to the patient's right to the information inside their chart is in the case of a ____________ _________ patient who may be harmed by seeing the information inside.
mental health
mid
middle
lact/o
milk
1/1000
milli
Identification
mimicking someone else
ICD-10 does not impact CPT _____________.
modifiers
The punishment for tortious act is usually that the injured party be restored/compensated _____________.
monetarily
When a PA is required on a medication it can save the patient _______ by offering a lower tier counterpart.
money
Intellectualization
more intellectual form of rationalization blaming entire system for example
The FDA requires all drugs containing ________ be labeled appropriately and identify ingredients.
morphine
If someone refuses to give you the reason for the call the MA should take down the ______________ and callback ______________of the person and let the ________________ decide how to handle the call.
name number physician
stomat/o
mouth
kinesi/o
movement
my/o
muscle
The purpose of the _________ system is to provide support and enable movement.
musculosketal
A drug that causes the pupil of the eye to dilate is called a
mydriatic
Oxygen is stored as ________.
myoglobin
Oar like attachments on the _____ are drawn to points on the actin with the assistance of ____.
myosin ATP
onych/o
nail
stenosis
narrowing
oomphal/o
navel
para
near
cervic/o
neck
Patient _____ or __________ must be taken into account in scheduling. Example, schedule fasting patients in the morning, to prevent discomfort/ allow convenience.
needs preferences
Unintentional torts include __________ and are just as illegal as intentional torts.
negligence
neur/o
nerve
Eyes are examined as a manner of assessing the _______ system.
nervous
It is important to verify if the provider is in or out of ___________ for the insurance type.
network
If the impulse cannot pass along the axon because the coating (____________) on the axon is patchy, the patient would be diagnosed with __________ __________.
neurilema multiple sclerosis
A mole is a _____
nevus
A number 0 in the Fire Diamond Symbol means there is __ hazard. 4 means that it can be _______.
no lethal
A sebaceous cyst is a lump under the skin AKA a ______.
nodule
Body language,body posture,space and distance are all examples of.....
non-verbal communication
Just cause for contract termination by the physician can be; the patient is ____________ with treatment, the patient ____________ misses appointments, the patient ____________ to pay for appointments.
noncompliant repeatedly refuses
nulli
none
The word element RHINO means
nose
rhin/o, nas/o
nose
Any special accommodations must be taken into account such as the ________ of rooms and ________ of equipment. Allow for ______ time for procedures or specialized testing (ECG)
number availability extra
trophy
nutrition/development
algia dynia
pain
The abbreviation for Papanicolaou smear is
pap smear
A wart is a _______.
papule
The ________ lobe function is math and logic
parietal
The sensory system is ____ of the nervous system.
part
If electronic, records must be _________ protected and only accessible to individuals who need them for care, treatment or business use.
password
Any arrangement for payment by a third party is a contract between the ________ and the third party.
patient
Subjective in SOAP is data relayed by the _______ describing his/her symptoms.
patient
Who should be the one to end the call- MA or patient?
patient
Maintaining ______ rights and ___________ behavior are of utmost importance.
patient ethical
Money due for goods or services provided to the office is known as accounts _____________.
payable (think: able to pay)
Accounts payable includes ___________, rent, bills, utilities for the office etc...
payroll
The ______ cavity is below the abdominal cavity
pelvic
If a manual appointment book is used it should be written in ______.
pencil
pen/o, balan/o
penis
around
peri
A disadvantage to the manual appointment book is that it isn't a __________ record (because it is in pencil.) A typed list of ________ should be kept for _____ reference.
permanent patients legal
Projection definition
person experiencing difficult or negative thought or feelings accuses others of thinking or feeling the same way they do
OSHA has mandated that employers must provide ________ _____ _________ such as gloves, safety needles, sharps containers, eye wash stations, an exposure plan and __________ warning labels.
personal protective equipment biohazardous
SudORiferous glans produce ____________ to regulate body temperature (think: odoriferous = deodorant)
perspiration
ic, al, otic, ac, ar, ous
pertaining to
acr/o
phalanges
The _______ owns the medical record while the patient own the ___________ it contains.
physician information
Referrals to outside services (X-ray, lab, procedures) can be made by _______, ________ or the __.(Acronym)
physician patient MA
A payment formula contains three RVUs which are : _______ work, ________ expense and, ___________ expense.
physician work practice malpractice
The appointment schedule should take into account the _________ preferred style of working.
physicians
gram
picture
A ___________ brings a case against the __________ in a court of law.
plaintiff defendant
An accumulation of air in the pleural cavity after the lungs collapse is known as...
pneumothorax
The medical abbreviation for by mouth is...
po
The MA may state that it is the ______________ of the physician not to return unidentified calls.
policy
Handling vendors, or business associates should be done according to the office ______ and __________ manual.
policy procedures
Sales calls may be handled according to the office _____________ and _________________ manual
policy procedures
The brainstem is made up of the _____ and _________ __________.
pons medulla oblongata
The major artery that supplies the kneww is called the
popliteal
ather/o
porridge-like
A secure username and password allow patients to access their health records via a patient ______.
portal
Many times the insurance requires a ___________ for an outside referral, especially HMO's.
preauthorization
___________ refers to prior court case decisions that will be the standard in determining the outcome of similar future cases.
precedent
gravida
pregnancy
The INTEgumentary system gathers INTEL through _________ receptors.
pressure
You will need to know who the __________ subscriber to the insurance is especially in the case of minors.
primary
The Plan portion of SOAP should always be discussed with the patient _______ to the end of the visit. Sometimes _______ instructions should be provided.
prior written
Tactfully asking for the reason for the call can help the MA ________________ the call.
prioritize
__________________ responsibilities is crucial to time management.
prioritizing
Failing to secure the medical record(s) violates the __________ rights of the patient(s.)
privacy
The HCP must use settings on social medial accounts to ensure strict __________.
privacy
A collector may not share _______________ information about you with others.
private
y
process of
Having impeccable hygiene and limited amount of makeup perfume and jewelry as well as conservative dress with clean and comfortable or well fitting clothes is part of a ________________ appearance.
professional
The standard of care is important in determining ____________ liability.
professional
"Embody the highest level of ___________ and expect same from colleagues." Principles of Medical Ethics.
professionalism
POMR method makes it easier for the physician to follow a patient's _______ and ____________.
progress treatment
prostate/o
prostate
The Integumentary system serves as a _____________ barrier.
protective
Standard of care refers to delivering care similar to what a reasonably ___________ person would do.
prudent
Reporting communicable diseases is one of the ________ duties of the physician.
public
Diseases are reportable when considered to be of great ______ health __________.
public importance
P.A.S.S. stains for ____ ___ _______ _____. This is the way to use the extenguisher to put out a fire.
pull aim squeeze and sweep
Small surface area but deep wound? May be a stab wound which is a __________.
puncture
The word element CENTESIS means
puncture
Branches of the bundle branches, which transmit the impluses to the walls of the ventricles, causing the ventricles to the contract are called...
punkinje fibers
core/o
pupil
purpur/o
purple
py/o
pus
Suppression definition
push a fact or feeling to back of conscious thought
If a vesicle contains pus it becomes a _______.
pustule
Toddlerhood 1-3 years developmental milestones -Fine motor
put simple puzzles together turn knobs open lids
Repression
putting unpleasant thoughts out of mind
pylor/o
pyloric valve
The _______ _______ are the ventral side of the thigh. (think: quads)
quadriceps femoris
CMA's pledge to: Provide _________ service while preserving human ________. Adhere strictly to _____________ laws except when legally or otherwise necessary. Maintain honor and _____________. Continue to study and increase ________ for the benefit of patients and ____________. Act at all times, even outside of work, to improve the ______ of the general public.
quality dignity confidentiality professionalism knowledge co-workers health
"Provide __________ care while upholding human _______." Principles of Medical Ethics.
quality rights
Defamation of character includes __________ which is false information spoken to a third party with intent to harm.
slander
Positive Posture-
slight lean forwards indicates interest/openness
When documenting subjective data it is reccommended you use direct _______ or _____________ the patient's comments.
quotes paraphrase
If someone has both Medicare and Medicaid then Medica__ is billed first.
re
The MA should try to get the _______________ for the appointment to allow enough time and determine urgency.
reason
The _______ for the appointment for outside referral is essential to ensuring that the appointment is withing the time frame needed.
reason
There is no set time limit for "__________ length of time" for a patient to find a new physician, but most experts agree that _ to _ weeks is sufficient. (number only)
reasonable 6 8
After the conclusion of the report there are often ____________ based on its findings about what needs to be done.
reccommendations
Money owed by third party payers or patients is known as accounts __________.
receivable (think: able to receive)
Medical Offices are required to keep a _______ of all harmful products and supplies on premise as a reference for all staff.
record
graphy
recording of data
Subpoena Duces Tecum means that the court has asked for ________.
records
Many employer's policies have a "right of ______________" clause for expenses caused by the person's named.
recovery
proct/o, rect/o
rectum
No-shows or cancellations are marked in ___ on the daily schedule.
red
erythr/o
red
brady
slow
The _________ notation includes the authors initials in capitol letters followed by the initials of the person who wrote it.
reference
Information needed for scheduling a __________ is the same as for a new patient.
referral
A patient dissatisfied with their care should be _____________ to the ____________________.
referred physician
An excellent strategy for conveying empathy in an open honest way is _______________ communication.
reflective
When the pathway for the action potential is altered (due to needing the information quickly) the spinal cord processes it forming a ____ ___.
reflex arc
There are three types of referrals _________, _________ and ____(acronym.
regular urgent STAT
The Integumentary system _________ body temperature.
regulates
A locum physician is still governed by their respective ____________ bodies.
regulatory
Ethical Standards for each professional are determined by their ___________ ____.
regulatory body
Appointment _________ can be given in the form of phone calls, texts, or emails according to patient preference.
reminders
Medical Practice Acts decide on the __________ of impaired physicians and develop enforcement and _________ ___________ against unqualified licensees.
removal disciplinary procedures
ectomy
remove or cut out
pyel/o
renal pelvis
The MA can verify understanding of non-English speakers by having them ________________ back information.
repeat
MA's are mandated to ___________abuse and neglect of children or the elderly.
report
All states have a ______ diseases list. Many are also reportable to the ___(acronym for the agency.)
reportable CDC
The EHR or EMR has the advantage of being able to database ________ sorted by a variety of variables.
reports
GINA prohibits _________________ or ________________ an individual undergo a genetic test.
requesting requiring
If the physician has an emergency the MA will have to contact and __________ appointments.
reschedule
Patients always have the right to ________ any permission or consent given.
rescind
Patients can ____________ authorization to disclose at any time.
rescind
oid
resembling
Meals on Wheels, transportation services, and support groups are just a few of the different type of _________ available.
resources
The MA's duty is to _____ all patients without discrimination and ___________ perform all duties as assigned with ___________ and dignity for the patient.
respect skillfully concern
The ICD-10-CM must be linked with CPT codes to denote ________ rendered.
services
How many sections are in the CPT book?
six
Patients are ultimately ___________ for the bill when it is due, even if they have insurance.
responsible
Before a call is ended the Medical Assistant should ______________ important that was provided for accuracy
restate
Active listening involves _________________ what the patient said
restating
The ___________ ___________ of the diencephalon is responsible for alertness.
reticular formation
The rods and cones in the ______ (back of the inside of the eye) provide information that is carried via the optic nerve to the brain.
retina
Regression
returning to immature behavior
The parasympathetic __________ the actions of the sympathetic.
reverses
cost/o
ribs
"Place a high importance on patient's ________ and the _______ of others." Principles of Medical Ethics
rights rights
dermat/o, cutan/o
skin
If a patient wants to see the same doctor for personal care and workers comp a __________ chart and _____ card must be made separating the two.
separate ledger
Express consent is required whenever there are many ______, ____________ and _______________.
risks consequences alternatives
bacill/o
rod-shaped bacteria
Identification of the ________________ and ____________________ of health care members is essential for the team.
roles, credentials
cocc/o
round bacteria
Evidence must be ____________ against tampering. Each person touching it must __________ their name.
safeguarded sign
OSHA was formed in 1971 to ensure employee _______ and health in the work environment.
safety
homo
same
If a referral is urgent the MA should attempt to get the patient in the ____ day or ____ (acronym)
same ASAP
If toys are kept for children to use they must be __________ regularly to prevent the spread of infection.
sanitized
The ______ is a tough white tissue covering the eye.
sclera
_________ is abnormal curvature of the spine and can be treated by a _____ or __________.
scoliosis brace surgery
jejun/o
second part of small intestine
Ask if they have _________ insurance. If they do verification of eligibility must be completed on it as well.
secondary
CHAMPUS and CHAMPVA are federal medical care programs for military dependents and vets. They are _________ payers to all commercial and government insurance except Medicaid.
secondary
The patient portal is hosted on a _________ connection.
secure
Maslow's second hierarchy
security
lepsy
seizure
Preschool 3-6 years -Fine motor
self care manipulates clothing easily to dress handles eating utensils, learn table manners draw faces, copy letters, print name
Maslow's fourth hierarchy
self esteem
Maslow's fifth hierarchy
self-actualization
In the POMR method each problem the patient presents is listed _________ and given its own __________ and dated when it was identified
seperately number
The best time for collection is at the time of __________.
service
HIV confidentiality laws may be different according to the _________ .
state
There are three parts to a legal contract. A product or _________ is communicated for _____________ and ____________ is offered.
service consideration acceptance
A felony is a much more __________ crime than a misdemeanor (which can be nonviolent- or minimal damage.)
severe
When working with pstients from a culture different than your own, one should...
show respect for thei culture
If someone becomes "frozen" to live electrial contact the first thing to do is _____ ___ the current immediately.
shut off
later/o
side
sigmoid/o
sigmoid colon
The patient must ______ and ____ the informed consent
sign date
A _______ ________ must be obtained prior to transferring the record.
signed release
No PHI can be given out until the identity of the caller is verified and a _________________ ________________ is in chart granting permission.
signed release
DRGs classify patient with _________ conditions and treatments and then use this information to apply a fixed rate of payment.
similar
To correct an error in the chart, cross the word(s) out with a ________ line, write the ___________, then ___________ it and date it.
single correction initial
At age 3 months the newborn can _____ without support.
sit
Diseases are reportable at the local, _____ and ____________ level.
state, national
For non-English speaking callers the MA can speak more ___________
slowly
The MA must speak ______________ ________________ and _______________ for the hearing impaired patient.
slowly clearly loudly
In the positioning of the electrodes, if the electrodes are placed too close together, the emplitude will be ............
small
micro
small
Cells are the ________ unit of life.
smallest
osm/o
smell
Maslow's third hierarchy
social interaction
malacia
softening
The term for the technology that tells a computer what to do is known as the ...
software
The abbreviation for solution is
sol
After dendrites receive the impulse it is passed to the cell body called a ____.
soma
A _______ oriented medical record (SOMR) has information arranged according to the professional supplying the data.
source
Any indibidual,living or dead,whose blood,or other potentially infectious materials nay be a sourse of occupational exposure to the employee is called a ...
sourse individual
Black is for ________ hazards. Examples are if they are alkaline or acidic or react to other common substances. This includes radioactivity.
special
ist
specialist
Always code to the highest __________.
specificity
phas/o
speech
The ______ cavity contains the spinal cord
spinal
rachi/o, spondyl/o
spine
The UAGA allows a surviving _______ or relative to make an organ decision donation after death.
spouse
A ______ is the stretching or tearing of ligaments and a ______ is the stretching or tearing of tendons.
sprain strain
A _________ is a worksheet that performs numeric calculations on data that is entered in.
spreadsheet
Meaningful use was enacted in _______ and must be reported every calendar year for clinicians or every ______ year for organizations.
stages fiscal
Patient advocates can offer ________ to patients and families, can assist with ___________ issues and __________ issues.
support insurance employment
stasis
staying in one place
The muscle that controls the movement of the neck is the _________________.
sternocleidomastoid
stern/o
sternum
When listening to the brachial pulse you will use a
stethoscope
gastr/o
stomach
lith
stone
lith/o
stone
Crossed eyes unable to focus independently of one another is known as ____________.
strabismus
ortho
straight
Defense Mechanism definition
strategies individuals use to avoid difficult or painful feelings
The epidermis consists of two layers both starting with _________.
stratum
ectasia
stretching of
Words are constructed in relation to the body's ___________. If more than one root they are connected in order from ____ to toe or from _______ organ ________.
structure head inside outwards
Nonverbal communication -Positive Position
studies show when persons left side is aligned with the others right side it promotes positive interactions
logy
study of
Orders a person to attend a court is done by a ________.
subpoena
Even a physician needs permission to disclose, unless: a ________ has been issued by court, The physician is being ____ by the patient, Physician believes they must for the ___________ of the patient or a third party (includes reportable diseases, crimes, vital statistics matters and abuse.)
subpoena sued welfare
Schedule 1 drugs include
substances that have no accepted medical use and a high potential for abuse
gluc/o, glyc/o
sugar
After the title section in a report there is a _______ of the contents.
summary
If a co-worker is practicing unsafe behaviors/activities this should be taken up with a ___________.
supervisor
The abbreviation for suppository is
supp
HCPCS Level II codes are for _________, __________, or __________ that are covered by Medicare.
supplies materials injections
gnos/o
think
Answer the phone by the ________________ring.
third
ile/o
third part of small intestine
Telephone reminders are often done by a _____ _______ service or may use an ____________ system.
third party automated
Both the abdominal and _______ cavity are part of the _______ cavity.
thoracic ventral
tri
three
pharyng/o
throat
dia, per
through
Tickler files can be set up by day month or any _____-_____ the office needs.
time frame
Under the Fair Debt and collections act a collector may not call at unusual _____ or _______.
times places
The abbreviation for tincture is ...
tinc
Organ systems consist of ___________.
tissues
tripsy
to crush
tomy
to cut into
Concerning ECG's for irregular rhythms, any method or rate calculation that depends on intervals between complex is.............
unreliable
gloss/o, lingu/o
tongue
The definition of a ____ is wrongdoing done by one party to another
tort
Nonverbal Communication -Physical Boundaries -Intimate distance
touching to 18 inches
trache/o
trachea
A drug that reduces anxiety is called
tranquilizer
A call for an abnormal lab should be immediately _______________________to the _______________________.
transferred physician
A patient call regarding a medical question should be ________________ to the _______________.
transferred physician
The ________ muscle is at the point where the neck and shoulder meet. From the back it looks like wings.
trapezius
Patient calls and subsequent instructions are considered a form of _________________.
treatment
therapy
treatment
Schedule 3 drugs have a lower potential for abuse than 1 or 2 and are used for medical ________________. They have low or moderate ___________ dependence but ____________potential for psychological abuse.
treatment physical; high
Nitroglycerine is used for
treatment of angina pectoris
The contract between patient and physician promises a ________ plan and ____________ care that will be documented completely and ____________.
treatment personalized accurately
Patient Screening is another term for_____________.
triage
patient screening
triage
oma
tumor
onc/o
tumor
diplo, bi
two
A ___________ error can be a misspelling of a name or address and can cause a claim to be ____________.
typographical rejected
The central middle area of the abdomen is called the ....
umbilical region
Standards of determining capacity remain _________. However a practical way to determine this is to ask the patient to describe the Physician's point of view and ______________ of treatment.
unclear proposed
aniso
unequal
The Truth in Lending act of 1968 Regulation z seeks to protect consumers from _________________ billing/lending practices.
unfair
urethr/o
urethra
The bladder,urethra,kidneys, and erethers are in the ................ system
urinary
ur/o
urine
hyster/o, uter/o
uterus
colp/o
vagina
The RVU was adopted when usual customary and reasonable led to rate __________.
variability
The word element PHLEBO means
vein
phleb/o, ven/o
vein
A blister is a _______.
vesicle
vas/o, angi/o
vessel
CHAMPVA eligibility: Dependents of service-related permanently disabled _______ Dependents of military personnel who died on ____
veteran duty
Records need to kept out of _____ visitors, vendors, and all others not directly involved in patient care.
view
The lining of the duodenum is composed of thousands of tiny finger-like projections called....
villi
op/o
vision
Events such as births, deaths, stillbirths, rapes, gunshots, knife wounds and animal bites may be part of the _____ statistics recorded in a state
vital
emesis
vomiting
CLIA categorizes laboratory tests into three categories: ____________ complexity, _____________ complexity and ___________ complexity.
waived moderate high
At 12-15 months the newborn should begin to _____
walk
Preschool 3-6 years -Gross motor
walk/ run on tiptoes hop and balance on one foot can begin sports
clysis
washing
hydr/o
water
The physician will select ___________ hours, ___________ of practice and the type of patients to treat
working location
carp/o
wrist
School age 6-11 years -Fine Motor
writes throw and catch learn to play an instrument
The patient must be notified in __________ by ___________ mail with _______ receipt requested when care will no longer be provided.
writing certified return
Emergency calls need _______________ protocols established.
written
Information in the medical record cannot be shared without the patient's ______________ consent.
written
The patient must give ______________ permission before any information is released.
written
If someone refuses to give the MA their name or number the MA may suggest the person send a _____________ _____________ regarding their issue.
written note
Felony can result in a jail sentence greater than one ______.
year
The shaft or diaphysis is filled with ________ marrow.
yellow
xanth/o
yellow
Injuring the name and reputation of another person by making false statements to a third person is...
Defamation
The computer key DEL command means...
Delete
Testimony of a withness under oath and written down before trial for possible use when the case comes to trial is....
Deposition
A previous injury,disease or physical condition that existed before the health insurance policy was ussued is called...
Preexisting condition
Holding or detaining a person against his will is...
False imprisonment
What office instrument is designed to receive and send printed documents via the telephone?
Fax machine
An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care is called a ...
Health maintenance organization
The most common type of medical tort liability is...
Negligence
A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called an....
Outpatient
One who Institutes a lawsuit is ...
Plaintiff
Payment made periodically to keep an insurance policy in force is called...
Premium
