MG 416

The consideration leadership behavior identified by the Ohio State studies corresponds to the ______ leadership behavior identified by the Michigan studies.

employee-centered

Which of the following is an effective conflict resolution behavior?

expressing emotions

Research has shown that managers who have good conflict resolution skills __________ than managers who don't.

get more promotions

By definition, ______________ conflict occurs between groups at the same organizational level.

horizontal

What type of communication occurs when someone in an organization communicates with others at the same organizational level?

horizontal communication

The further a conflict escalates, the ___________ it is to reverse.

more difficult

Acts of vengeance fall under which category of ineffective conflict resolution behaviors?

retaliation

Of the following communication media, which one is the "richest?"

videoconferencing

Distributive negotiation is _________

zero sum

_________________ determine(s) the degree to which subordinates should participate in the decision-making process, according to Vroom's decision tree approach.

The characteristics of the situation

In which conflict management style does each side sacrifice something in order to end the conflict?

compromising

Which conflict management style exhibits an "I lose / you lose" mentality?

compromising

On the Leadership Grid, what label reflects a leader's focus on efficiency, productivity, and goals when deciding how to best accomplish a task?

concern for production

What term refers to conflict due to incompatible needs or competition over perceived or actual resource constraints?

conflicts of interest

_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.

Formal

Which of the following is not a recommended suggestion for running an effective job interview meeting?

Standing as close to the candidate as possible

Within the communication process, a check on the success of the communication is called __________________.

Feedback

How many separate decision trees are there in Vroom's decision tree approach?

2

According to the leadership grid approach, the ideal manager has a ________ rating on the leadership grid.

9,9

_____________ is more closely associated with management than with leadership.

Acquiring resources

Early researchers of leadership believed that leaders, as compared to non-leaders, tended to have more of which of the following attributes?

All

Training in using _____________ can help managers and employees reduce misunderstandings and enhance communication efficiency.

All

Walking with slumped shoulders and with your head down, speaking in a flat tone, and fidgeting often communicates that you are ____________

All

Which of the following is/are typically located on a company intranet?

All

Which of the following is not a recommended suggestion for running an effective meeting?

Allow participants to engage in interpersonal issues

Which acronym serves as a reminder that when you negotiate, you shouldn't accept an offer that is worse than what you'd get if didn't negotiate at all?

BATNA

Oleg follows Vroom's decision tree to a terminal node, then discusses an important issue with his subordinates before making a decision. Oleg used the ______ style.

Consult

Cheryl reaches out to Ahmed to let him know that he is doing a great job. If Cheryl is Ahmed's boss, then this is an example of which type of communication?

Downward

_________________ is the process through which the symbols that carry a message are sent to the receiver.

Encoding

Which of the following describes someone with a 1,1 rating on the Leadership Grid?

I distance myself from taking active responsibility for results to avoid getting entangled in problems. If forced, I take a passive or supportive position.

Relationships based on friendship and choice are called _________ ties.

Informal

__________ refers to guiding and influencing others to work willingly toward the leader's objectives.

Leadership

According to two well-known leadership experts, "_________ controls, arranges, does things right; __________ unleashes energy, sets the vision so we do the right thing."

Management, leadership

What term refers to the encoded information of the communication process?

Message

Which of the following is not a recommended suggestion for running an effective job interview meeting?

Multitasking during the interview

Which of the following is not a recommended suggestion for making an effective presentation?

Pace back and forth

As a process, the definition of leadership incorporates three components. Which of the following is NOT one of them?

Planning long-term, strategic changes in an organization

An information ___________ occurs when someone receives the information they requested.

Pull

Which of the following defines communication?

The transmission of information from one person to another to create a shared understanding and feeling

Which of the following questions does Vroom's decision tree approach purport to answer?

To what extent should my subordinates be involved in making decisions?

__________ involves a 3rd party in a negotiation to overcome a stalemate between the parties.

alternative dispute resolution

Which conflict management style exhibits an "I lose / you win" mentality?

accommodation

Dawn is a manager who sets difficult goals while communicating confidence in subordinates' abilities to achieve those goals. Which type of leadership is Dawn practicing?

achievement-oriented

In which stage of Glasl's model of conflict escalation does one side get frustrated by debate and take action without consulting the opponent?

action over words

In _____________, the third party has the authority to impose a settlement on the parties.

arbitration

Which of the following is more closely associated with leadership than with management?

building trust

Which conflict management style emphasizes problem solving and pursues an outcome that gives both parties what they want?

collaborating

In which conflict management style does each side attempt to achieve its interests at the expense of the other's?

competing

The model proposed by Tannenbaum and Schmidt is a __________

continuum of leadership behavior

In path-goal theory, the ________ leadership style is best for situations with ambiguous, unstructured tasks.

directive

The job-centered leadership behavior identified by the Michigan studies corresponds to the ______ leadership behavior identified by the Ohio State studies.

initiating structure

Which of the following enable(s) users to see who is logged on and to chat with them in real time?

instant messaging

Which of the following is defined as conveying a broad set of concepts and ideas?

language variety

Employees who telecommute have ______________ than those who do not.

less social interaction with coworkers

What stage of Glasl's model of conflict escalation marks the beginning of open and direct aggression intended to cause the opponent's public defamation?

loss of face

The accommodating style of conflict management reflects a ___________ concern for your own interests and a ________ concern for the interests of the other party.

low, high

In _________, an impartial third party facilitates a discussion using persuasion and logic, establishes each side's priorities, and suggests a settlement that does not have to be accepted.

mediation

In path-goal theory, the ________ leadership style is characterized by being "friendly and approachable" and showing concern for the status and well-being of subordinates.

supportive

According to Fiedler, _____________ leaders will do well when the situation is extremely favorable or extremely unfavorable for the leader (where leader-member relations, task structure, and leader position power are all very high or very low), and ______________ leaders will do well in more moderate situations.

task-oriented, relationship-oriented

When you complete the Least Preferred Coworker Scale, you should have whom in mind?

the person with whom you can work the least well

Annihilation at any cost including personal destruction is characteristic of what stage of Glasl's model of conflict escalation?

together into the abyss

Sergio has an idea that will cut costs. He reaches out to Luba, his supervisor, to discuss this idea. Which type of communication is this an example of?

upward