MGMT 1 Pratice

Strategic position emerges from three sources:

(1) few needs, many customers; (2) broad needs, few customers; and (3) broad needs, many customers.

Which of the following is not true about group decision-making?

An added benefit of group decision-making is groupthink.

Gamma Manufacturing employs some of the top professionals in its field, and because of their skills and experience, Gamma is highly efficient and outperforms its competitors. Gamma Manufacturing has a(n) ____ over its competition.

Competitive Advantage

_____ is the process of analyzing the underlying causes.

Diagnosis

"Individual differences" is a narrow category only used to describe the "Big Five" personality attributes. (T or F)

False

A logic manager is someone trained about matters of ethics in the workplace. (T or F)

False

After a customer buys a computer or receives service from Tech Geek, a service representative contacts each customer to conduct a survey. The survey information is a form of output. (T or F)

False

An offensive strategy is a grand strategy that involves reduction in the organization's efforts. For example, some large publishers are no longer publishing children's books because they are too expensive to produce and distribute, and because the profit margins are too low to justify the investment. (T or F)

False

Diversity refers to age, gender, and religion, but does not include personality. (T or F)

False

Efficiency and effectiveness mean using resources—people, money, raw materials, and the like—wisely and cost-effectively. (T or F)

False

Female entrepreneurs looking for funding for their start-ups have an easier time than their male counterparts in obtaining venture capital due to gender bias on the part of investors.

False

In Dr. De Bono's Six Thinking Hats, the Red Hat concentrates on positivity and optimism. (T or F)

False

Intelligence cannot be modified or altered. (T or F)

False

Max, an employee for a government shipping contractor, likes the strict culture that he finds with Trask Industries, which supplies equipment parts to several naval bases. There is very little focus on the external environment and little company flexibility due to the type of customers that Trask serves. Because the product it sells needs little improvement and there is virtually no competition, Trask Industries takes few risks. Trask Industries is an example of an adhocracy culture.

False

Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical. (T or F)

False

Mintzberg proposed that managers utilize written communication more than verbal communication. (T or F)

False

Paige and Parker are writing their values statement for their new consignment shop, Then & Now. Because they want their employees and business to grow and reach goals, Then & Now's values statement should be positive and inspiring, describing what the organization stands for and its core priorities. (T or F)

False

Research has shown that despite the assumption many managers make, proactivity is unrelated to work performance. (T or F)

False

Strategic positioning involves performing the same activities as rivals in a similar way, but at a lower cost. (T or F)

False

The American research committee that promoted one world government and one world economy was known as the GLOBE project. (T or F)

False

The four stages of stereotype formation, in order, are categorization, expectations, inferences, and maintenance.

False

The managers of a car dealership have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job. (T or F)

False

The term learning organization is used to describe organizations in the educational and nonprofit industries. (T or F)

False

There are two levels of management in an organization: top and first-line. (T or F)

False

To reduce the escalation of commitment, Shannon, the CEO, should allow herself to be heavily influenced by the way a problem with her team is presented to her. (T or F)

False

When Juanita meets regularly with her workers to provide encouraging words so that they work hard to achieve the company's goals, she is engaged in the management function of controlling. (T or F)

False

According to the statistics in the chapter, ________ currently make up the largest generation in America.

Gen Zers

Imani, the CEO of Dynamic Health, wants managers and employees to instruct each other about the organization's chosen values and beliefs. Imani wants to embed the company culture throughout. Which of the following would be encouraged by Imani?

George tells a story about a time when the company was first starting out and how the employees banded together.

Jason and his wife are expecting their first child this week, but Jason had to attend a very important meeting in Quebec. While in Quebec, Jason was able to check his phone for text messages every hour, and as soon as his wife went into labor, he was able to return home in less than six hours. How was this possible?

He bought into the notion of the global village.

Which of the following is an advantage of using local newspapers for advertising?

It is a relatively inexpensive means of reaching many people within a specified geographic area who are currently looking for work.

A national sales organization has implemented sets of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. A system that allows the sharing of knowledge and information throughout an organization is known as:

Knowledge Management

Quality Builders, a home builder in the United States, makes use of many suppliers to provide quality products in the homes it builds, such as a roofer in the same city and Belize International in Guatemala, which provides some of the highest-quality cabinets available. ______ is the use of outside suppliers to help the contractor build homes for customers.

Outsourcing

Which of the following statements is true about the recruiter's role in the recruitment process?

Realistic job previews by recruiters lower expectations and can help reduce future turnover in the workforce.

During a management workshop, Gerald, the HR manager, spoke about making decisions related to firing an employee. He said, "I have several rules of thumb that I use to make a decision. First, I ask if it's legal and then if it's ethical." He then laid out several other steps he uses in the decision-making process related to firing. Gerald's "rules of thumb" are also known as heuristics. (T or F)

True

Ethnocentrism is based on the feeling that our cultural rules and norms are superior to or more appropriate than the rules and norms of another culture.

True

Evidence-based management includes making decisions based on what actually works versus what ought to work. (T or F)

True

Franchising allows companies to pay a fee plus a percentage of the profits in return for using a company's name and assistance with management, marketing, and the training of managers and non-management employees. (T or F)

True

Julio is developing a new employee schedule for his pool care service due to the increase in business during the summer. While doing this, Julio is involved in organizing. (T or F)

True

Linguistic intelligence is the potential to learn and use spoken and written languages. (T or F)

True

Maquiladoras are foreign-owned manufacturing plants allowed to operate in Mexico with special privileges in return for employing Mexican citizens. (T or F)

True

People program themselves for success or failure by enacting their self-efficacy expectations.

True

People with an external locus of control generally earn lower salaries than those with an internal locus of control. (T or F)

True

Strategy formulation is the process of choosing among different strategies and altering them to best fit the organization's needs. (T or F)

True

Theory X managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work. (T or F)

True

Tito, the owner of a shoe factory in Panama, is unhappy due to a tax that the U.S. government has implemented on shoes exported from Panama into the United States. The U.S. government says it has imposed the tax in order to protect U.S. shoe companies. This tax is an example of a tariff. (T or F)

True

When Pietro, a new restaurant owner, is determining which products to offer on his menu, he is involved in the management function of planning. (T or F)

True

When making attributions about a worker's performance, people can assign responsibility to either internal or external factors.

True

Edward feels that inefficiency is the cause of increased costs in his production facility. Therefore, he is interested in making improvements in his factory by utilizing all the components of the facility's system: inputs, outputs, transformational processes, and feedback. (T or F)

Truer

_______ is the arrangement of having discrete parts of a task done by different people.

a division of labor

________ is a control mechanism for making sure the right people do the right things at the right time.

a hierarchy of authority

People with __________ often see the causes of events in their lives as due to luck or other environmental factors.

an external locus of control

To help with hiring decisions during peak seasons and holidays, Cards for All Seasons uses time-series forecasts, like sales from last Valentine's Day and Christmas, to predict future sales based on patterns of historical data. Cards for All Seasons is making use of

analytics

As the CEO of a mid-size airline, Karyn knows that most commercial airplanes are manufactured by either Airbus or Boeing. To mitigate the __________ of the airline industry, Karyn explores options for her company to manufacture its own airplanes.

bargaining power of suppliers

How will you close skill gaps between what you feel you possess and what employers perceive you have?

be motivated to learn

A multinational corporation is a(n)

business firm with operations in several countries.

Harold Kelley hypothesized that people make causal attributions by observing

consensus, distinctiveness, and consistency.

Within her company, Nadine utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. She has also set up a system with inputs, outputs, transformation processes, and feedback. Nadine's management perspective is best described as

contemporary

_______ are the statistical measurements of populations and their qualities (such as age, race, gender, or income) over time.

demographics

Which of the following has been the most widespread means of reducing a labor surplus?

downsizing

Georgio used to work for Talenco Inc., a company that manufactures air conditioners. He was terminated and wanted to appeal the decision., Talenco has adopted a ________, and therefore, Georgio can appeal the company's decision to terminate him.

due process policy

Espoused values are

explicitly stated values and norms preferred by an organization.

Jameson's Furniture in Tennessee produces high-quality furniture and ships its products to customers in over 40 countries. Jameson's Furniture is ______ its products.

exporting

_______ is the trend of the world economy toward becoming a more interdependent system.

globalization

Which of the following stages in human resource planning is critical due to the many options available to a planner differing widely in their expense, speed, effectiveness, amount of human suffering, and revocability?

goal setting and strategic planning

Omar, who works as a waiter in a top restaurant in Manhattan, likes the fast pace of his work and the fact that things are always changing there. Omar can be said to

have a high tolerance for ambiguity.

Noel says, "I can type 70 words per minute with no errors." He is expressing

high self-efficacy

Stephanie, a recent college graduate in computer programming, is interested in several positions with global companies because she knows that working in other countries exhibits ____ to potential employers, according to management recruiters.

independence, resourcefulness, and entrepreneurship

The Thompsons decided to beautify their home by investing in landscaping. In the process, they dealt with employees from various departments of the landscaping company, including a sales representative, a designer, the individuals who oversaw and did the work, the office and billing personnel, and the maintenance personnel. From the systems perspective, the people required to provide the landscaping services are considered

inputs

Which of the following is the most fixed of a person's individual differences?

intelligence

Which of the following is not an element of emotional intelligence?

intrapersonal intelligence

Frank is a CPA who became interested in helping adults in some of the poorer neighborhoods file their taxes. He plans to start a tax filing center in a low-income area to help residents file their taxes at no cost. Frank's center is an example of a(n)

nonprofit organization

A company dress code and award ceremonies would be part of

observable artifacts

Managers in a home improvement company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's belief: companies should

operate as a community, with employees working in harmony.

Stars are _____, according to the BCG matrix. Stars have included Apple and the diamond company DeBeers.

organizations with high growth and high market share which are definite keepers

Which of the following options will help a company avoid an expected labor shortage?

outsourcing

Timor has been asked to determine the supply and demand for professional executives with social justice experience. He will most likely use which planning strategy?

personnel forecasting

Manuel works for ABC Corporation. He feels quite comfortable expressing his opinions about a wide variety of issues facing the company without fear of reprisal. This reflects ABC's

psychological safety

Donny gets an interview call from an organization for the position of an assistant manager. Donny's friend, working in the same organization recommended him for the job. Donny is an example of a(n)

referral

Kellyanne hired Joshua from Southwest University. He was an amazing employee and exceeded all her expectations. The next year, she received an application for a job opening from another graduate from Southwest University. She was very excited to hire another outstanding candidate. Kellyanne has

representative bias

Hayley, a restaurant manager, has been observing and analyzing the work process of the cooks, servers, and bussers because she would like to increase their productivity. Hayley is engaging in ____ management.

scientific

Stage 1 of social perception is

selective attention/comprehension

Sophie, a shift manager in a shoe store, has 40 employees on her shift that she directly supervises. The 40 workers who report directly to Sophie represent her

span of control

A hierarchy culture has an internal focus; it values ____ over flexibility.

stability or control

Based on its historic trends of demand for labor, a company determines the supply and demand of its human resources to predict areas of the organization that will experience shortages or surpluses. Which of the following methods of forecasting is being used here?

statistical

______________ require(s) a long-term orientation.

strategic planning

Kenneth, the plant manager, was talking with another manager about Brendan, the lead engineer in the corporate R & D department. Kenneth remarked, "Brendan is so bright, and he is an expert in designing products. But like so many experts, he can't imagine what it's like to be as ignorant as the rest of us. I think at times, he cannot see things from an outsider's perspective." Brendan is suffering from

the curse of knowledge

Viseth has been asked to track the number of employees that have left Onyx Inc. over the last 4 years, as well as those who have been promoted at the company. She will use which matrix?

transitional

The chain of command is also known as the

vertical hierarchy

The classical management viewpoint emphasized

ways to manage work more efficiently.

An organization's vision statement states _____. For example, the Cleveland Clinic's vision statement says that it "strives to be the world's leader in patient experience, clinical outcomes, research, and education."

what the company wants to become and where it wants to go strategically