MGMT 2500 Final Exam

Culture Chance

Hard to change a culture, you should change only when survival is compromised

Companies often adopt continuous improvement programs in pursuit of the _________ approach.

INTERNAL PROCESSES

Decision Making

Identifying and choosing alternative solutions that lead to a desired state of affairs

The ________ principle specifies that each employee should report to only one manager.

Unity of. command

Fiedlers Model (3 demensions)

- Believes that leaders have one dominant or natural leadership style that is resistant to chance - Either task motivated or relationship motivated - Focus on accomplishing goals vs developing positive relationships with followers - Developed the LPC (Least preferred coworker) scale - evaluating coworkers you least enjoy working with - Fiedler believes that people cannot change their leadership style

A(an) _______ tree is a graphical representation of the process underlying decisions.

DECISION

In a(n) ___________ culture, improving profitability and meeting strategic goals are often prioritized over employee satisfaction.

MARKET

Organic vs Mechanic organization

Organic = flexible Mechanic = not

P-O fit stands for _________ fit.

PEER-ORGANIZATION

SHORT ANSWER Pro/Con of Virtual Org

PRO: Saves money, easy to give quality work increased focus CON: works best in stable environment, focus on their own groups, exclude organization Violates unity of command Requires extensive communication

Which of the following is one of the assumptions underlying nonrational models of decision making?

Rational decision making is a struggle.

Innovation can be motivated by profit. T/F

TRUE

Transformational Leadership

Transform followers to pursue organizational goals over self interests

"Who Moved My Cheese?" Video

Video about two mice (Sniff & Scurry) and two people (Hem & Haw) stuck in a maze trying to find cheese. Represents managing organizational change and innovation. Each character represents different types of people, employees

Julie takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Julie has a(n) ________ style.

conceptual

Which of the following is not one of the key leader behaviors that are part of transformational leadership?

creating an in-group

In the encounter phase of organizational socialization,

employees' values, skills, and attitudes start to shift as the new recruit discovers what the organization is truly like.

Managers use ________ in three different ways: to make a decision, to inform a decision, and to support a decision.

evidence or data

The making of new mental connections regarding the creative task or problem at hand is represented in the _________ stage of the creative performance process.

idea evaluation

When a leader is encouraging employees to question the status quo and seek innovative and creative solutions to organizational problems, he or she is engaging in

intellectual stimulation.

Narrow span of control

less people

The levels of organizational culture are

observable artifacts, espoused values, and basic underlying assumptions.

Groupthink

the mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives

Gender and Leadership

· Men and women were equally assertive · Men were seen as displaying more task leadership · Women were seen as displaying more social leadership · Women used a more democratic or participative style · Men used more autocratic and directive style

Forms of intuition

-Holistic Hunch: feels right - based on a subconscious integration of information stored in memory -Automated Experience: Choice based on familiar situation and a partially subconscious application of previously learned information related to that situation

5 Skills to help you be an effective manager

1. In touch with Emotional Intelligence: Self Aware and Better social relationships. 2. Good conflict resolutions 3. Managing Diversity well 4. 5.

4 common denominators of all organizations

1. coordination of effort 2. aligned goals 3. division of labor 4. hierarchy of authority

An individual who enjoys working with others and enjoys social interactions in which opinions are openly exchanged exhibits which decision-making style?

BEHAVIORAL

In the _________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision.

confirmation

In the ________, organizations tend to be more effective when they are structured to fit the demands of the situation.

CONTINGENCY APPROACH