MGMT-286 Chapter 1

________ refers to being psychologically involved in, connected to, and committed to getting one's jobs done.

Employee engagement

Which of the following refers to the standards someone uses to decide what his or her conduct should be?

Ethics

Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including difficulties recruiting and retaining qualified employees, EEO violations, inadequate employee training programs, and confusion regarding health benefit enrollment and coverage. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals. Which of the following best supports Whitman's idea to develop a shared services arrangement to handle benefits administration?

Outside vendors specializing in all aspects of benefits administration would provide improved support to the firm's employees.

Which function of the management process includes selecting employees, setting performance standards, and compensating employees?

Staffing

Pablo has the ability to understand and apply information with which to contribute to his organization's overall strategic plan. This is the SHRM HR competency of:

business acumen

Which of the following is NOT considered one of the line supervisor's responsibilities for effective human resources management under the general headings outlined by a major company discussed in the textbook?

changing employees' attitudes regarding work

Personnel activities associated with human resource management most likely include all of the following EXCEPT ________.

developing customer relationships

Strategic human resource management refers to ________.

formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve strategic aims

Which of the following describes one of the most significant demographic trends facing the U.S. workforce?

increased number of aging workers

Which was NOT a change in the economic and political philosophies that drove the globalization boom causing U.S. imports and exports to rise from $47 billion in 1960, to $562 billion in 1980, to about $5.1 trillion recently?

instability in the world labor market

What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?

on-demand workers

All of the following are the most common reasons that firms decide to globalize EXCEPT ________.

supervising quality control methods

The recent trend where in some occupations (such as high-tech) unemployment rates are low, while in others unemployment rates are still very high and recruiters in many companies can't find candidates, while in others there's a wealth of candidates is called:

the unbalanced labor force

Over the next few years, employers may face a severe labor shortage because ________.

there are fewer people entering the workforce than there are retiring baby boomers

According to the textbook, approximately what percentage of job seekers used Glassdoor during their job search to learn about a company they might apply for?

48%

________ is the right to make decisions, to direct the work of others, and to give orders.

Authority

Which organization of the human resource function involves dedicated HR members that assist top management in issues such as developing the personnel aspects of the company's long-term strategic plan?

Corporate HR teams

Roberto Sanchez has recently been hired by Slate Pharmaceuticals as the senior vice president of human resources. Slate Pharmaceuticals has a history of a variety of significant problems within its HR department such as EEO violations, inadequate employee training programs, and employee confusion regarding health benefit enrollment and coverage. With 20 years of experience transforming HR departments in other firms, Sanchez believes he can correct the major problems at Slate Pharmaceuticals.Which of the following best supports the argument that Sanchez should create embedded HR units and assign relationship managers to each department within the company?

Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.

In the management process, which of the following is an activity associated with the leading function?

Getting others to get the job done, maintaining morale, motivating subordinates

________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.

Globalization

________ refers to ensuring that the human resources management function is delivering its services efficiently.

HR department lever

Which HR specialty involves preparing job descriptions?

Job analyst

Which of the following human resource management specialties calls for collecting data to write job descriptions?

Job analyst

One of the ________ functions of a human resource manager includes directing the activities of his or her subordinates in the HR department.

Line

Gerard is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks. Gerard is most likely a ________.

Line Manager

Which of the following includes five basic functions-planning, organizing, staffing, leading, and controlling?

Management Process

Which term refers to exporting jobs to lower-cost locations abroad?

Offshoring

Jolene, a manager, delegates the authority for a project to Lee, her subordinate. Jolene is most likely involved in which function of the management process?

Organizing

Which of the following areas is NOT a major area where human resource managers assist and advise line managers?

Performance management

Claire spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Claire spend most of her time?

Planning

Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?

Planning

Tools such as Twitter, Facebook, and LinkedIn that can be used to recruit new employees are known as:

Social Media

Which organization provides professional certification for human resource managers?

Society for Human Resource Management

________ functions involve assisting and advising line managers.

Staff

An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided at Wilson Manufacturing?

embedded HR teams

Since human resources is important to all managers, which is NOT a personnel mistake a manager wants to avoid making while managing?

experience low turnover

All of the following are major areas in which an HR manager assists and advises line managers EXCEPT ________.

strategic business planning