MGMT 302

According to the rational decision-making approach, what is the fifth step of the decision-making process?

Evaluate alternatives

Changing an organization's culture is a(n) __________ process.

long and difficult

Annabelle takes over as CEO of an organization that's already doing extremely well, so she elects not to undertake any drastic changes and mainly stay the course--for the time being, at least. Annabelle is engaging in __________ leadership.

transactional

Carlos is a leader who has led his company by closely evaluating performance. Carlos can be best described as a(n)

transactional leader

A leader who initiates change in a company by enhancing the culture of the work environment is using

transformational leadership

Nonprogrammed decisions are usually made by

uppermanagment

A manager who has high concern for both people and production would be a __________ manager on the Leadership Grid.

9,9

Organizations with a _________ are characterized by formal division of labor, hierarchy, and standardization of work procedures.

bureaucratic structure

In Tom's company, employees are given an opportunity to participate in decision-making related to policy development, which is known as

decentralization

A ________ is a collection of functions organized around a particular geographic area, product or service, or market.

division

In a(n) __________ conflict culture, open confrontations are accepted, as are heated arguments and threats.

dominating

An organization's assumptions are __________ and __________ resistant to change.

implicit, highly

An organization's culture of __________ reflects the extent to which majority members value efforts to increase minority representation, and whether the qualifications and abilities of minority members are questioned.

inclusion

One conclusion of the Ohio State studies was that a leader who clearly defines the leader-subordinate roles so that subordinates know what is expected of them is exhibiting

initiating-structure behavior

A communication medium's __________ reflects the speed at which it lets the receiver provide feedback.

interactivity

All of the following statements are true about socialization EXCEPT

it is usually something that can be accomplished in a day-long new employee orientation program

In a(n) _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no.

low-context

A guideline for using legitimate power is

making requests politely but confidently

A _________ is a collection of autonomous units or firms that act as a single larger entity, using social mechanisms for coordination and control.

network organization

A manager who relies solely on force and formal authority to direct the behavior of subordinates is

not exhibiting leadership at all

Leadership is more effective to the degree that followers' behaviors toward the leader's goals are

voluntary

In a __________ culture, employee values and behaviors are consistent with the organization's values, and the culture is receptive to change.

weak positive

If a customer voices a complaint about food taste and temperature, certain restaurants always offer a complimentary meal. This represents

a decision rule

A mechanistic structure can be characterized by all of the following EXCEPT

a high focus on adaptability

One basis for making programmed decisions is

a set of decision rules

How does a supervisor initiate in-group or out-group relationships with subordinates?

The decision may be based on personal compatibility and subordinate competence

In LMX theory, what ultimately determines whether the follower becomes a member of an in-group or an out-group?

The leader's perception of the follower

Being able to see differences between situations, phenomena, or events is a creative ability called __________ thinking.

divergent

All of the following are used in the nominal group technique of decision making EXCEPT

each proposed idea must be wholly original

One conclusion of the University of Michigan studies was that a leader who attempts to build effective work groups with high performance goals is exhibiting

employee-centered leader behavior

Being a(n) ________ leader is a source of power because it eliminates hidden agendas and builds trust.

ethical

All of the following are associated with transactional leaders EXCEPT

executing change

Characteristics of the organization that may substitute for leadership include all of the following EXCEPT

experienced workforce

If a firm uses unit production and makes custom products, it should have a _________ structure with a _________ managerial span of control is most appropriate.

flatter, smaller

In a(n) _________ culture, people rely on nonverbal or situational cues to convey meaning.

high-context

Leadership is least effective to the degree that followers' behaviors toward the leader's goals are

involuntary

According to the rational decision-making approach, evaluating the alternatives

involves assessing all possible alternatives

One conclusion of the University of Michigan studies was that a leader who focuses on work procedures and performance is exhibiting

job-centered leader behavior

A communication medium that allows the speaker to convey a broad set of concepts and ideas is said to have a high

language variety

In a(n) _________ culture, people rely on the words themselves to carry meaning.

low-context

Making resources more scarce causes power differences across subunits to become

magnified

In LPC theory, what factor is presumed to have the second biggest effect on the favorableness of a situation?

Task structure

Manny is a manager whose subordinates have low readiness. According to the Hersey and Blanchard model of leadership, Manny should use which of the following styles?

Telling

A flatter, team-based structure is appropriate for firms that rely on

highly skilled workers

How has path-goal theory been refined over the years?

Additional forms of leader behavior were included

All of the following are mechanisms that can affect the socialization of workers EXCEPT

All of these are correct

Organizations that have an organic structure typically

require their members to be committed to the organization's tasks

New Wakefield Hospital has only one portable X-ray machine. The emergency room staff claim to have the greatest need for the machine, but the surgeons in the operating room demand ready access to the machine. The conflict between these two groups is a result of

resource constraints

If a Human Resources manager can estimate the probability that a certain percentage of employees will take advantage of a proposed benefit plan, the manager is operating under a condition of

risk

In __________, the decision maker examines alternatives only until a solution that meets minimal requirements is found.

satisficing

Managers may enhance their referent power by

All of these are correct

A decision maker's actions should be guided by

a goal

Leadership is

both a process and a property

An up-and-coming executive who is charismatic is likely exhibiting __________ power.

referent

A manager who cares neither about people nor about production would be a __________ manager on the Leadership Grid.

1,1

How many leadership styles does the Hersey and Blanchard model enumerate?

4

A middle-of-the-road manager would be a __________ manager on the Leadership Grid.

5,5

A manager who is not concerned about people but exhibits high concern for production would be a __________ manager on the Leadership Grid.

9,1

Moira is a manager whose subordinates have high readiness. According to the Hersey and Blanchard model of leadership, Moira should use which of the following styles?

Delegating

According to the rational decision-making approach, what is the third step of the decision-making process?

Determine the decision type

According to the rational decision-making approach, what is the fourth step of the decision-making process?

Generate alternatives

A tendency to exhibit modesty and sensitivity is associated with which type of leadership, according to Project GLOBE?

Humane-oriented

According to the rational decision-making approach, what is the second step of the decision-making process?

Identify the problem

According to your text, what was the failure of the behavioral approach to studying leadership?

It tended to specify a set of leader behaviors that would lead to effectiveness in all situations

In LPC theory, what factor is presumed to have the third biggest effect on the favorableness of a situation?

Leader position power

In LPC theory, what factor is presumed to have the biggest effect on the favorableness of a situation?

Leader-member relations

Michelle is a manager whose subordinates have moderate-to-high readiness. According to the Hersey and Blanchard model of leadership, Michelle should use which of the following styles?

Participating

Michael is a manager whose subordinates have moderate readiness. According to the Hersey and Blanchard model of leadership, Michael should use which of the following styles?

Selling

According to the rational decision-making approach, what is the first step of the decision-making process?

State the situational goal

All of the following people were/are considered charismatic leaders EXCEPT

Tim Cook

Nonprogrammed decisions are most common at what level of the organization?

Top

A communication medium that allows the speaker to convey physical presence, voice inflection, nonverbal cues, and pictures is said to have a high

ability to transmit multiple cues

A subunit's _________ is the extent to which it influences the work of other subunits and has a critical impact on the firm's key product or service.

centrality

If a Japanese firm were to send an executive to head up the firm's operations in the United States, the executive would likely need to

change his or her leadership style

In a(n) __________ conflict culture, employees actively manage and resolve conflicts cooperatively to find the best solution for all involved parties.

collaborative

A group of civil engineers who share their knowledge and insights with other civil engineers is an example of a(n)

community of practice.

One conclusion of the Ohio State studies was that a leader who focuses on subordinates' feelings and ideas is exhibiting

consideration behavior

Nonprogrammed decisions require managers to use __________ rather than __________.

creativity, decision rules

If a business strategy and corporate culture are pulling in two different directions, the __________ will win __________.

culture, no matter how good the strategy is

Larger organizations tend to have ________ specialization and departmentalization and ______ rules than do smaller firms.

more, more

Leaders who are coaches contrast leaders who are

overseers

A communication medium that allows the speaker to express emotions and social cues is said to have a high

personal focus

A large organization's legal department is staffed solely with lawyers. This illustrates

prebureaucratic structure

A conflict culture is a

set of shared norms for managing conflict

In Jack's organization, the span of control is very wide. In Pam's organization, the span of control is rather narrow. The number of levels of managers in Jack's organization is likely to be ____ in Pam's organization.

smaller than

In a __________ culture, the reaction to the arrival of the plant manager is: "Heads up! The plant manager is coming onto the production floor—look busy!"

strong negative

In a __________ culture, employee values and behaviors are consistent with the organization's values, and the culture is resistant to change.

strong positive

A subunit's power is reduced to the extent that others inside or outside of the organization can also perform its responsibilities. This reflects the subunit's

substitutability

Organization culture can be managed by

taking advantage of the culture that is already there

A group of managers cannot agree on what the next month's sales goals ought to be. The group is experiencing

task conflict

All of the following are features of group discussion that contribute to group polarization EXCEPT

task uncertainty can be impacted by the decision

A major difference between the behavioral approach and the LPC theory of leadership is that

the LPC theory contends that a leader's effectiveness depends on the situation

Ben wants to take advantage of the existing culture of his organization. To do this, Ben must first

be fully aware of the culture's values

Being able to see similarities between situations, phenomena, or events is a creative ability called __________ thinking.

convergent

If employees are to be encouraged to make decisions and work collaboratively, a more _________ and _________ structure is appropriate.

decentralized, flatter

As a coach, the organizational leader would do all of the following EXCEPT

gain an understanding of the values of their young workers

Large organizations tend to have a _________ hierarchy and _________ specialization than small organizations.

greater, more

A group member who discusses group deliberations with an expert outsider and reports her findings to the group is most likely trying to prevent

groupthink

Managers who are cautious and try to adhere to the rational decision-making model

have a lower risk propensity than other managers

In a(n) _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might say, "That could be difficult."

high context