MGMT 308

A stakeholder map is a useful tool because:

- It enables mangers to see quickly how stakeholders feel about an issue. - It allows managers to evaluate what outcomes are likely regarding an issue.

Which of the following companies is being the most socially responsible?

A company trying its best to operate in a way which will help local students get education and jobs.

Because of the risks and opportunities public issues present, organizations need:

A systematic way of identifying, monitoring, and selecting public issues.

Which statement is not correct about the business-society interdependence?

Actions by governments rarely affect business

Customers can exercise economic stakeholder power by:

Boycotting products if they believe the goods are too expensive.

Which of the following is a reason for businesses to be excluded from the public policy process?

Business has become too big and powerful

When working well, the issue management process:

Continuously cycles back to the beginning and repeats.

Which of the following statements is (are) correct about stakeholders' power?

Different stakeholders have different types and degrees of power.

The main reason a number of European countries require public companies to include employee members on their boards of directors is so that:

Employees' interests will be explicitly represented.

Over time the role of the CIO:

Has become more integrated into the overall strategic direction of the firm.

One ethical concern about businesses collecting vast amounts of stakeholder data is:

If the effort actually benefits the stakeholders.

Public policy tools involve a combination of:

Incentives and penalties.

The purpose of the right to be forgotten is to:

Increase protection of privacy and personal information.

The digital divide describes the gap between those:

Individuals who have technology and those who do not.

A stakeholder analysis:

Involves understanding the nature of stakeholder interests.

The role of the CIO includes all of these tasks except:

Monitoring the appropriate level of employee productivity.

In 2014, a McDonald's supplier was under investigation for violating the Chinese government's standards for meat quality. After learning about this issue, McDonald's did its own in-house investigation of meat standards, considered changing its suppliers of meat, and decided to audit meat suppliers and provide an anonymous hotline for its suppliers and their employees to report unethical or noncompliant practices. This is an example of which tool for managing public issues?

The issue management process.

Stakeholder engagement is:

The process of ongoing relationship building between a business and its stakeholders.

The five types of stakeholders' power recognized by most experts are:

Voting, economic, political, legal, and informational power.

Interactions between business and society occur:

Within a finite natural ecosystem.

Invasion of privacy through technology is best exemplified by:

Your car's GPS tracking you at every location.

public policy is:

a plan of action undertaken by government officials to address issues that affect a large part of a country's citizens.

Firms in the chemical industry, which must contend with frequently changing environmental regulations and the risk of dangerous accidents, usually have:

a sophisticated political strategy

In response to issues of privacy and security, business should:

adopt privacy policies and educate consumers about the risks of using that technology.

To influence government policymakers' actions, an information strategy involves:

business leaders speaking before government policymakers.

Which political action strategy seeks to gain support from other affected organizations to better influence policymakers?

constituency-building strategy

Downloading illegal files, spreading computer viruses, and stealing from online bank accounts is collectively referred to as:

cybercrime

Government's role is to create and enforce laws that:

balance the relationship between business and society.

A technological application that uses biological systems or living organisms to make or modify products or processes for specific use is called:

biotechnology

When a community group sues a company for health effects caused by the unsafe disposal of toxic chemicals, this is an exercise of a stakeholder's:

legal power

A common information political strategy used by business is:

lobbying government officials

Recently, the media has reported many E. coli and salmonella outbreaks connected to spinach and peanut butter. Companies argue that they do have efficient practices in place to prevent these outbreaks from happening again, but the general public is demanding safer practices. This difference between what stakeholders expect and what organizations are doing is called:

performance-expectations gap

A common tactic in a financial-incentive political strategy is:

political contribiutions

After being criticized multiple times for not properly protecting customers' personal information, a local company decided to improve their safety measures guarding customers' information. What is the level of stakeholder engagement of this company?

reactive

A primary way of accomplishing public policy is through:

regulation

Concerns about corporate social responsibility are exemplified by which of these statements?

requires skill businesses may lack

A large sporting goods store that raised the age for purchase of some firearms in response to public concerns for gun control were seen by detractors as:

risking their reputation by engaging in politics

Market stakeholder(s) can include:

shareholders

Corporate social responsibility means that corporations:

should be held accountable for their actions that affect people, their communities, and their environment.

The two main types of public policy implemented by the government are:

social assistance policies and economic policies

Susan just received an email from her credit card company saying that her credit card account has been hacked. The credit card company is sending her a new credit card to protect her account and personal information. This situation has become a common example of:

some of the challenges related to business and technology

A regional power company wants to increase the number of solar power plants. In an attempt to understand the nature of its stakeholder interests on this issue, this company looked into stakeholders' position on this issue and the type of power they would have to influence the company's ability to install solar power plants. Based on this information, the company developed strategies to gain the support of different stakeholder groups. What type of stakeholder management tool did this company use?

stakeholder analysis

The citizens of Albuquerque, shareholders, activist groups, as well as media personnel met with PNM face to face to discuss possible changes to electricity delivery. This process is known as:

stakeholder dialogue

The relevance and importance of stakeholders and their issues is known as:

stakeholder materiality

Persons and groups that affect, or are affected by, an organization's decisions, policies, and operations are:

stakeholders

This term refers to the practical applications of science and knowledge to commercial and organizational activities:

technology

Daisy's is a local jewelry store that sells craft jewelry items from local artists. Recently, the store decided to have a greater web presence and started offering some of its products for sale in its website. This example illustrates:

the role of technology in business

Cooperation between business and government often occurs when

they encounter a common problem or enemy

Economic leverage occurs when a business uses its economic power to:

threaten to leave a location unless a desired political action is taken.

Those in support of corporate social responsibility believe the practice:

discourages government regulation

Company X decided to donate 5% of its monthly sales revenue to a charitable institution where some of its employees do voluntary community service on a regular basis. This is an example of:

enlightened self-interest

One ethical concern about businesses collecting vast amounts of stakeholder data is:

if the effort actually benefits the stakeholders

Governments being asked to regulate driving distractions are examples of a public policy:

input

A firm subscribing to the shareholder theory of the firm would mainly be concerned with providing value for its:

investors

An incident-response plan for cyberattacks:

is a useful business response to technology privacy and security issues.