mgmt 309 ch 2

_____ wrote the books The Tipping Point, Blink, and Outliers. a. Michael Porter b. Malcolm Gladwell c. Stephen Covey d. Scott Adams

Malcolm Gladwell

Farida, a manager at Pepper Edison Bank, uses mathematical models to figure out how many cashiers need to be on duty at each location at various times throughout the day. Which of the following approaches is used by Farida? a. Management science b. Scientific management c. Operations management d. Organizational behavior

Management science

Robert Owen, a British industrialist and reformer, recognized the importance of an organization's _____. a. cultural resources b. human resources c. information resources d. financial resources

human resources

A _____ is a simplified representation of a system, process, or relationship. a. subsystem b. closed system c. mathematical model d. Gantt chart

mathematical model

A(n) _____ is an interrelated set of elements functioning as a whole. a. chart b. perspective c. system d. approach

system

Which of the following best describes the behavioral management perspective? a. It is concerned with improving the performance of individual workers. b. It focuses on managing an organization mechanistically. c. It focuses on decision making, mathematical models, and the use of computers. d. It emphasizes individual attitudes and group processes.

It emphasizes individual attitudes and group processes.

Which of the following does Theory X assume? a. People will both seek and accept responsibility under favorable conditions. b. People are internally motivated to reach objectives to which they are committed. c. People prefer to be directed and to avoid responsibility. d. People have the capacity to be innovative in solving organizational problems.

People prefer to be directed and to avoid responsibility.

One of the most critical challenges facing managers today is _____. a. a sense of homogeneity among employees b. an unpredictable economy that limits growth c. the new paradigm that has replaced traditional views d. to efficiently produce products or services SubmitPreviousNext

an unpredictable economy that limits growth

Universal perspectives: a. state that managerial behavior in a situation depends on unique elements. b. state that each organization is unique. c. attempt to identify the one best way to do something. d. suggest that general theories cannot be applied to organizations.

attempt to identify the one best way to do something.

Managers at Ruth & Fishers Corp. recognize the value of history. The company maintains an extensive archival library of its old documents and records and has also employed a full-time corporate historian. This helps the managers _____. a. avoid the mistakes of others b. manage the behavior of their employees c. maintain a code of ethics in the company d. comply with government regulations

avoid the mistakes of others

The term _____ refers to employees deliberately working at a pace slower than their capabilities. a. pivoting b. entropy c. synergy d. soldiering

soldiering

According to Douglas McGregor, Theory X represented the _____. a. assumptions that human relations advocates make b. views of scientific management c. conventions of administrative management d. human relations approach SubmitPreviousNext

views of scientific management

Which of the following is a reason why quality is an important management challenge today? a. Improving quality requires an increase in workforce. b. Enhancing quality results in more waste and rework. c. Enhancing quality lowers costs. d. Improving quality tends to decrease productivity. SubmitPreviousNext

Enhancing quality lowers costs.

Which of the following is a feature of the quantitative management perspective? a. It emphasizes individual attitudes and behaviors and group processes. b. It focuses on managing the total organization. c. It focuses on decision making, mathematical models, and the use of computers. d. It is concerned with improving the performance of individual workers.

It focuses on decision making, mathematical models, and the use of computers.

Which of the following best defines the term theory? a. It is a study of the structure or internal workings of something. b. It is the arrangement of and relations between the parts or elements of something complex. c. It is an abstract framework to improve employee satisfaction and motivation. d. It is a conceptual framework for organizing knowledge and providing a blueprint for action.

It is a conceptual framework for organizing knowledge and providing a blueprint for action

Which of the following is a feature of scientific management? a. It is concerned with improving the performance of individual workers. b. It focuses on managing the total organization. c. It focuses on decision making, mathematical models, and the use of computers. d. It emphasizes individual attitudes and behaviors and group processes.

It is concerned with improving the performance of individual workers.

Which of the following best defines subsystems? a. They are systems that are not interdependent. b. They are systems that interact with their environment. c. They are systems that do not interact with their environment. d. They are systems within another system. SubmitPreviousNext

They are systems within another system

The _____ consists of two distinct branches, scientific management and administrative management. a. integrative management perspective b. behavioral management perspective c. quantitative management perspective d. classical management perspective

classical management perspective