MGMT 3202 Chapter 10 Quiz

If Ben is tense, nervous, depressed and insecure, he would tend to be rated as low on which of these factors? a. Agreeableness b. Conscientiousness c. Emotional stability d. Openness to experience e. Extroversion

Emotional stability

Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution? a. External attribution b. Internal attribution c. Horizontal attribution d. Vertical attribution e. Skewed attribution

Internal attribution

Which of the following describes the last step in the perception process? a. Observing information b. Screening the information c. Selecting what to process d. Organizing the selected data into patterns e. Transmitting the observed information

Organizing the selected data into patterns

Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias? a. Perceptual distortion b. Closure activity c. Self-serving bias d. Stereotyping e. Perceptual grouping

Self-serving bias

Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation. In gathering information, Maliah prefers routine and order. Based on this information, Maliah ranks highly in which Myers-Briggs category? a. Judging-Perceiving b. Intuitive-Thinking c. Sensation-Thinking d. Sensation-Feeling e. Intuitive-Feeling

Sensation-Thinking

Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the Big Five personality factors? a. Agreeableness b. Conscientiousness c. Emotional stability d. Openness to experience e. Extroversion

agreeableness

Traits of _____seem to be particularly important in today's collaborative organizations. a. likability b. agreeableness c. friendliness d. openness e. sociability

agreeableness

People with an external locus of control are: a. more achievement oriented. b. better able to handle complex information and problem solving. c. more independent. d. easier to motivate. e. easier to manage.

easier to manage.

The first step toward better time management is to: a. decide the first action. b. empty your head. c. delegate as necessary. d. defer some things to be done later. e. get organized.

empty your head.

Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n): a. external locus of control. b. high conscientiousness. c. sensation and intuition type personality. d. internal locus of control. e. high Mach attitude.

external locus of control.

A positive attitude toward one's job is called cognitive attitude.

false

A survey of 75 members of the Stanford Graduate School of Business's Advisory Council revealed that by far the most important capability for managers to develop is self-confidence.

false

An internal attribution says something about the situation has caused the person's behavior

false

Extreme competitiveness, impatience, aggressiveness, and devotion to work are included in Type B behavior pattern.

false

Locus of control refers to an individual's belief that he or she can successfully accomplish a specific task or outcome.

false

Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.

false

Organizations that want to challenge their employees and stay competitive can easily be stress-free.

false

Self-management is NOT a component of emotional intelligence

false

Social awareness is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others.

false

The last step in getting organized is to empty your head.

false

Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which personality category most closely? a. High Mach b. Low Mach c. High Feeling d. Low Feeling e. Moderate Thinking

high mach

Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded. a. high introverted individuals b. high authoritarians c. high Machs d. low extroverted individuals e. low Machs

high machs

_____refers to a positive attitude toward one's job. a. Organizational citizenship b. Job satisfaction c. Cognitive dissonance d. Organizational commitment e. Job involvement

job satisfaction

All of the following are tactics for promoting stronger organizational commitment, except: a. maintaining a secretive culture. b. being honest and trustworthy in business dealings. c. giving employees a say in decisions. d. treating employees fairly. e. offering employees rewards that they value.

maintaining a secretive culture.

In what stage of the perception process are individuals likely to put things into patterns? a. Selecting b. Projecting c. Organizing d. Sensing e. Reasoning

organizing

Type A behavior pattern is characterized by all of these, except: a. impatience. b. devotion to work. c. aggressiveness. d. relaxed lifestyle. e. extreme competitiveness.

relaxed lifestyle.

A high degree of _____means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence. a. self-management b. social cohesiveness c. social awareness d. relationship management e. self-awareness

self-awareness

An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as: a. locus of control. b. self-confidence. c. self-efficacy. d. perceptual selectivity. e. cognitive dissonance.

self-efficacy.

_____type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information. a. Feeling b. Gut-feel c. Intuitive d. Sensation e. Affective

sensation

Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work every day earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment? a. Perceptual defense b. Projection c. Stereotyping d. The halo effect e. Figure-ground

the halo effect

A halo blinds the perceiver to other attributes that should be used in generating a more complete assessment

true

An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.

true

People with an internal locus of control are easier to motivate because they believe the rewards are the result of their behavior.

true

Teresa is highly imaginative and an artistically sensitive individual who displays a high degree of creativity. According to the Big Five personality factors, these qualities describe her openness to experience.

true

The ability to connect to others, build positive relationships, respond to the emotions of others, and influence others is referred to as relationship management.

true

The link between satisfaction and performance, according to research, is generally small and is affected by other factors

true

The three options in getting things done are: doing it, delegating it, or deferring it.

true

Two important approaches to enhancing self-awareness are soliciting feedback and using self-assessments

true

Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality? a. Type A b. Type B c. Type C d. Type X e. Type Y

type A