MGMT 330 Quiz Questions (19, 15, 12, 13)

Neutralizers

Ahmad is a new manager at AJ Homes Company. He has absolutely no experience as a manager nor does he know the technology of his department well. These two factors prevent Ahmad from directing his workforce. This is an example of _______________ impacting leadership styles and behaviors.

Transformational

Andy's subordinates say that they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well. Based on this example, Andy can best be described as what type of leader?

Employee Referral

At GoodSpeak Telecommunications, employees receive a cash bonus when they submit names of people who subsequently accept employment with the company. This is an example of which innovation in recruiting?

Interactive Leader

At work, Sue Ellen favors a consensual and collaborative process, where influence derives from relationships rather than positions of power and formal authority. As such, she can best be viewed as what type of leader?

Structured Interview

Blayne is interviewing for an IT specialist position at a technology firm. His interviewer informs him that he will ask him a series of standardized questions that are being asked of every applicant interviewing for the same position. This can best be described as what type of interview?

Less Predictable

Charismatic leaders are often _______ _______________ than transactional leaders.

Total Quality Management

Charlie, a manager at a textile company, is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?

Traditional Model

Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age, and disability. Hopetech's diversity plan follows which model of corporate diversity?

Legitimate Power

Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an example of:

Servant Leader

Jerome, a manager at Welford Nonprofit Group, is known for his selflessness and willingness to give to others. He likes working in the nonprofit sector because he wants to apply his skills and abilities to serve others who are less fortunate. Based on this information, which type of leader best describes Jerome?

Discrimination

Lainie was denied a promotion to parter in her accounting firm because of her gender. Lainie is a victim of __________________.

High in Consideration

Megan is a manager at Botell International. She is very friendly and extremely respectful of her subordinate's welfare. She can be described as:

Organizational Control

Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company. This is referred to as ________________________.

Stereotype

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from:

Cultural Competence

The ability to interact effectively with people of different cultures refers to _____________.

Hierarchical Control

The basic philosophy of control at Nutrients-For-You, Inc. is based on the policies found in the employee handbook, as well as a strict hierarchy of authority. This philosophy is consistent with:

Establishing Standards of Performance

What is the first step in the feedback control system?

Training and Development

What is tied to the goal of managing talent in organizations?

Balanced Scorecard

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

Realistic Job Preview

Which of the following is a recruiting approach that gives applicants all pertinent and realistic information about the job and the organization?

Widely Used, Not Valid

While interviews are _________________, they are generally _______________ predictors of subsequent job performance.

Diversity

__________ is defined as all the ways in which people differ.

Mentor

__________ refers to a higher ranking, senior organizational member who is committed to providing upward mobility and support to a protege's professional career.

Managing Diversity

___________ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.

Open-Book Management

____________ allows employees to see for themselves the financial condition of the company.

Strengths

____________ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction.

Ethnocentrism

____________ reflects the belief that one's own group is superior to other groups.

The Glass Ceiling

_____________ is an invisible barrier that separates women and minorities from top management positions?

Benchmarking

_____________ is the process of measuring your organizational process against the best in the industry.

Six Sigma

______________ is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs.

Human Resource Management

_______________ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.

Internal Recruiting, External Recruiting

________________ generates higher employee commitment, development, and satisfaction that does ________________.

Responsibility Center

_________________ is any organizational department or unit under the supervision of a single person who is responsible for its activity.