Mgmt 3301- chapter 1 practice

Using influence to motivate employees describes which of these functions?

Leading

Which of the following is not a decisional role?

Liaison

Which of the following roles involve bargaining with others to meet the unit or departmental goals?

Negotiator

Which of the following best describes Stacey's position as a functional manager?

She supervises employees with similar training and skills

According to Mintzberg, which of these is an interpersonal role?

Spokesperson

Which of the following are responsible for the entire organization?

Top Managers

Conceptual, human, and technical skills are important to which managerial level?

Top managers, Middle managers, first-line managers, non managers

Since not-for-profit organizations do not have a conventional _____, managers may struggle with the question of what constitutes results and effectiveness.

bottom line

Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his:

conceptual skills

Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function?

controlling

The degree to which an organization achieves a stated goal refers to:

effectiveness

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?

figurehead role

Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n):

first-line manager

Being a successful manager means thinking in terms of all of the following, except:

generating the most profit

A manager's _____ skill is demonstrated in the way a manager relates to other people.

human

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?

human

Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n):

individual performer

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role.

leader

Maintaining information links are the activities consistent with the _____ role.

liaison

Which of the following is a characteristic of a traditional management approach?

managers supervise team members' tasks

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

monitor

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____.

planning

Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n):

project manager

One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____.

spokesperson

Which of these managers are in charge of departments such as finance and HR that support line departments?

staff