MGMT 3301 FINAL

Which of the following questions is okay for an interviewer to ask a job applicant? a. "What religious holidays do you observe?" b. "Have you ever been arrested?" c. "Do you have any physical defects?" d. "What are your hobbies?" e. "Are you over 18 years of age?"

"Are you over 18 years of age?"

Which of the following refers to financial managers and others -who base their decisions on complex quantitative analysis-, under the assumption that using advanced mathematics and sophisticated computer technology can accurately predict how the market works? (Chapter 2, Slide 17)

"Quants"

A recent finding from the U.S. Department of Labor shows that the top reason for people leaving their jobs is that they: a. "don't like their boss." b. "don't make enough money." c. "don't feel appreciated." d. "don't believe in what the organization stands for." e. "don't like their colleagues."

"don't feel appreciated."

Which of the following are the three components of cultural intelligence?

-Analytical -Psychological -Cognitive

Which of the following are the three basic principles for self-management? a. Peace of mind, clarity of objectives, and an organized system b. Clarity of mind, deferred decision making, and an organized system c. Thinking by feeling, relationship management, and an organized system d. Self-efficacy, self-confidence, and self-awareness e. Clarity of mind, clarity of objectives, and an organized system

-Clarity of mind -Clarity of objectives -An organized system

Which of the following lists the strategic management process in proper order?

-Evaluate current mission/goals -Perform SWOT analysis -Define new mission/goals -Formulate strategy -Execute strategy (EPDFE) (Every Person Dances For Ecstasy)

Interpersonal Roles

-Figurehead (perform ceremonial and symbolic duties such as greeting visitors) -Leader -Liaison cover the relationships that a manager has to have with others

Informational Roles

-Monitor -Disseminator (forward info to other organizations) -Spokesperson Managers must collect, disseminate and transmit information

Ethical structure examples

-chief ethics officer -ethics committee

Decisional Roles

-entrepreneur -disturbance handler -resource allocator -negotiator entail making decisions or choices.

3 steps of perception process

1. Observe information via the senses 2. Screen the information and select what to process 3. Organize the selected data into patterns for interpretation and response

The Family and Medical Leave Act requires employers to provide up to __________ unpaid leave for childbirth, adoption, or family emergencies.

12 weeks

The U.S. Small Business Associated (SBA) reports that small firms accounted for ________ percent of new net jobs created between 1993 and 2011. (Chapter , Slide ??)

64

Listening is about _____ percent of effective communication. a. 25 b. 40 c. 75 d. 50 e. 10

75

An example of an ethical structure is: (Chapter 5, Slide 25)

A chief ethics officer

Which of the following is not a component of a team? a. A team has a designated strong leader. b. People in a team interact regularly. c. Two or more people are required. d. People in a team share a performance goal. e. All of these are components of a team.

A team has a designated strong leader.

Lucinda wanted to set up her team so that it would be highly creative and innovative. Which of the following teams is most likely to produce creative and innovative ideas? a. A team that is highly cohesive b. A team with large amounts of experience c. A team that has similarity of perspective d. A team with extensive training in how to handle the problem area e. A team with different backgrounds and skill sets

A team with different backgrounds and skill sets

__________ exist(s) when an organization does not provide adequate upward, downward, and horizontal communication. a. Semantics b. Differences across departments in terms of needs and goals c. Status and power differences d. Absence of formal channels e. Communication flow

Absence of formal channels

Which of the following cultures is suited to organizations concerned with serving specific customers in the external environment, but without the intense need for flexibility and rapid change? a. adaptability b. consistency c. involvement d. clan e. achievement (Chapter 3, Slide 27)

Achievement

-results-oriented culture that values competitiveness, aggressiveness, personal initiative, cost cutting, and willingness to work long and hard to achieve results

Achievement culture

Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change the way employees thought about the firm and the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception. Industrial Instruments operates in an environment that requires fast response and high-risk decision making. Which type of culture may be appropriate here? (Chapter 3, Slide ?)

Adaptability

characterized by values that support the company's ability to rapidly detect, interpret, and translate signals from the environment into new behavior responses

Adaptability culture

Which of the following occupations would an individual with an intuitive-feeling personal problem-solving style most likely prefer? a. Counseling b. Engineering c. Advertising d. Systems design e. Market research

Advertising

Which of the following federal laws restricts mandatory retirement? a. Americans with Disabilities Act b. Civil Rights Act c. Vocational Rehabilitation Act d. Age Discrimination in Employment Act e. None of these

Age Discrimination in Employment Act

Which of the following is a communication channel a manager might possibly use? a. Use social media b. Make a telephone call c. Send an e-mail d. Have a face-to-face conversation e. All of these

All of these

​ Donovan Zorn is a successful manager for one of the subsidiaries at Eagles Unlimited. He is responsible for 232 workers and has a span of control of eight lower-level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories. Donovan understands that perceived inequity creates tensions within individuals that motivate them to bring equity back into balance, and one of his production supervisors feels that he is underpaid. Which of the following is not a common method for reducing a perceived inequity? a. Change his inputs to the organization b. Leave the job for a new one c. Change his outcomes from the organization d. Distort his perception e. All of these are common methods for reducing a perceived inequity.

All of these are common methods for reducing a perceived inequity.

Which of the following would be considered a visual representation of a company's corporate culture? A.) All department heads have an executive office B.) Each department has an award plaque for "Employee of the Month" C.) All employees are dressed in professional business attire. D.) Top-level executives drive company-owned sports cars. E.) All of these are considered a visual representation of a company's corporate culture. (Chapter 3, Slide ?)

All of these are considered a visual representation of a company's corporate culture.

Donovan Zorn is a successful manager for one of the subsidiaries at Eagles Unlimited. He is responsible for 232 workers and has a span of control of eight lower-level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories. The hygiene factors, or dissatisfiers, that Donovan can influence include all of the following except: a. salary and wages. b. interpersonal relationships. c. working conditions. d. company policies. e. All of these are hygiene factors.

All of these are hygiene factors.

One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively. Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following except: a. facial expressions. b. posture. c. voice and mannerisms. d. dress. e. All of these are included.

All of these are included.

Which of the following is not one of the primary mechanisms that managers can implement to help employees and the company stay on an ethical footing? A.) Ethics hotline B.) Code of ethics C.) Ethics committee D.) Measures to protect whistle-blowers E.) All of these are primary mechanisms that managers can implement (Chapter 5, Slide 23?)

All of these are primary mechanisms that managers can implement

incorporating structures and processes that are appropriate both for the creative impulse and for the systematic implementation of innovations

Ambidextrous approach

Which of the following means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable? a. Conflict b. Uncertainty c. Certainty d. Risk e. Ambiguity

Ambiguity

__________ is by far the most difficult situation for a decision maker.

Ambiguity

The __________ demands that "reasonable accommodations" be provided for the disabled to allow performance of duties. a. Vocational Rehabilitation Act b. Equal Pay Act c. Family and Medical Leave Act d. Civil Rights Act e. American with Disabilities Act

American with Disabilities Act

_________ is/are a group of executives (and sometimes lower-level employees as well) charged with overseeing company ethics by ruling on questionable issues and disciplining violators.` (Chapter 5, Slide 25)

An ethics committee

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics? a. an inventor b. an idea incubator c. a new-venture team d. a sponsor e. an idea champion

An idea incubator

managers prefer complex solutions based on a lot of data

Analytical style

occurs when we allow initial impressions, statistics, and estimates to act as anchors to our subsequent thoughts and judgements

Anchoring bias

_____________ reflects an entrepreneur's desire to make their own decisions about their business. (Chapter 6, Slide 8???)

Autonomy

Which of the following is not an assumption of Theory Y? A.) Under the conditions of modern industrial life, the intellectual potentialities of the average human beings are only partially utilized B.) The capacity to exercise a relatively high degree of imagination, ingenuity, and creativity in the solution of organizational problems is narrowly distributed in the population C.) The average human being learns, under proper conditions, not only to accept but to seek responsibility. D.) The expenditure of physical and mental effort in work is as natural as play or rest E.) External control and the threat of punishment are not the only means for bringing about effort toward organizational objectives. (Chapter 2, Slide 22)

B.) The capacity to exercise a relatively high degree of imagination, ingenuity, and creativity in the solution of organizational problems is NARROWLY distributed in the population

Which of the following is a characteristic of the political model of decision making? a. Condition of certainty b. Bargaining and discussion among coalition members c. Limited information about alternatives and their outcomes d. Rational choice by individual for maximizing outcomes e. Vague problems and goals

Bargaining and discussion among coalition members

managers have a deep concern for others

Behavioral style

Finance managers at Big Bend Inc. made a financial blunder when they solely looked at the previous year's sales to estimate sales for the coming year. This is an example of which management bias? a. Seeing what you want to see b. Perpetuating the status quo c. Being influenced by emotions d. Justifying past actions e. Being influenced by initial impressions

Being influenced by initial impressions

Which of the following practices do high-achieving young professionals consider most important to their career development? a. Support from senior management b. Mentoring c. Working on an inherited problem d. Being involved in high-stakes jobs e. Coaching

Being involved in high-stakes jobs

Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing? (Chapter 3, Slide 20?)

Boundary spanning

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? (Chapter 3, Slide 20)

Boundary spanning

As a top manager, Joanna works with others within her team every day in making important corporate decisions. Her preferred decision-making approach is to generate as many alternatives to problems as possible in a short amount of time. This approach is referred to as:

Brainstorming

Which of the following defines a technique that uses a face-to-face interactive group to spontaneously suggest as many ideas as possible for solving a problem?

Brainstorming

document specifying business details prepared by entrepreneur prior to opening a new business

Business plan

According to Fast Company, in 2016, __________ was ranked as the World's Most Innovative Company.

BuzzFeed

Which of the following means that all the information the decision maker needs is fully available?

Certainty

During which stage of organization development does a change agent implement a specific plan for training managers and employees?

Changing

-Largest or second-largest market for a variety of products and services -Relationships are more important than contracts

China

For the past several years, foreign companies have invested more in business in ______________ than they spent anywhere else in the world. (Chapter 4, Slide, 7?)

China

Which of the following is not a type of corporate culture? A.) Adaptability B.) Achievement C.) Consistency D.) Clan E.) Involvement (Chapter 3, Slide 27)

Clan

Which of the following is the most common type of training? a. Developmental training b. Classroom training c. Corporate university d. Social learning e. On-the-job training

Classroom training

_________ involves building an alliance of people who support a manager's goals and can influence other people to accept and work toward them.

Coalition management

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. Which of the following approaches to change implementation is Harry using?

Coercion

the practice of persuading someone to do something by using force or threats.

Coercion

Mikayla, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of her subordinates. Which of the following types of power is Mikayla relying on? a. Coercive b. Referent c. Reward d. Legitimate e. Expert

Coercive

Which of the following measure an applicant's thinking abilities? a. Physical ability tests b. 360-degree feedback c. Cognitive ability tests d. Online checks e. Personality tests

Cognitive ability tests

When trying to overcome the resistance for change, which of the following approaches is best suited when change is technical? a. negotiation b. communication and education c. top management support d. participation e. coercion

Communication and education

managers like a broad amount of information

Conceptual style

__________ occurs when a manager puts too much value on evidence that is confident with the favored belief or viewpoint and discounts evidence that contradicts it. a. Escalating commitment b. Anchoring bias c. Confirmation bias d. Evidence-based decision making e. The sunk cost effect

Confirmation Bias

Which of the following cultures values and rewards a methodical, rational and orderly way of doing things? a. achievement b. adaptability c. accomplishment d. consistency e. involvement (Chapter 3, Slide 29)

Consistency

values following the rules and thriftiness and rewards a methodical, rational, orderly way of doing things

Consistency culture

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives? (Chapter 2 , Slide 27)

Contingency View

a behavioral model of leadership emphasizing the differences between every problem or challenge a business owner faces over a given period of time.

Contingency View

Monitor activities and make corrections

Controlling

Monitoring activities and making corrections are part of: (Chapter 1, Slide 7)

Controlling

consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems

Cross-functional teams

Cooltown University recently invited members of its social network group to enter a contest on YouTube to design the best video promoting the university. This is an example of what innovative approach? a. techsourcing b. social group innovation c. network innovation d. insourcing e. crowdsourcing

Crowdsourcing

tap into ideas globally

Crowdsourcing

James, a casino manager, defines and uses signals and symbols to influence corporate culture by communication central values to employees. As such, James can be described as a ____________ leader. (Chapter 3, Slide 33)

Cultural

The yearly auditing review of Pilgrim Industries is scheduled for next month. Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year. Katrina has also requested that the financial ratios be calculated and analyzed for her. Which of the following ratios will give her the best information for evaluating liquidity? a. Conversion ratio b. Profit margin on sales c. Current ratio d. Return on assets e. Debt ratio

Current ratio

According to a recent survey conducted by Bain & Company, which management tool or technique is most popular in global organization today? (Chapter ?, Slide ?)

Customer relationship management

Six Sigma is based on a five-step methodology referred to as: a. DMAIC. b. DAID. c. benchmarking. d. continuous improvement. e. kaizen.

DMAIC.

Sharon is part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group? a. Linear b. Centralized c. Decentralized d. Focused e. All of these

Decentralized

__________ is the process of identifying problems and opportunities and then resolving them.

Decision making

__________ and __________ are potential sources for communication errors, because individual differences, knowledge, values, attitudes, and background act as filters. a. Encoding; the channel b. Decoding; the channel c. Encoding; "noise" d. Decoding; encoding e. Decoding; "noise"

Decoding; encoding

Ryan is a manager at Steve's Stoneworks, Inc. Hersey and Blanchard would consider most of Ryan's subordinates highly ready based on their ability to perform their jobs. Based on this, which of the following leadership styles is best for Ryan? a. Selling b. Forcing c. Delegating d. Participating e. Telling

Delegating

Which of the following countries possesses a low degree of gender differentiation? (Chapter4 , Slide 23 )

Denmark

Which of the following is the basis for grouping positions into departments and departments into the total organization? a. Departmentalization b. Centralization c. Decentralization d. Formulation e. Specialization

Departmentalization

Entrepreneurs who aspire to start online businesses should implement all of the following steps except: A.) create a professional web site B.) choose a domain name C.) determine physical location D.) find a market niche E.) use social media (Chapter 6, Slide 11)

Determine physical location

___________ is the step in the decision-making process in which managers analyze underlying causal factors associated with the decision situation. a. judgment b. diagnosis c. identification d. recognition e. analysis

Diagnosis

"When did it occur?" and "How did it occur?" are questions associated with which step of the managerial decision-making process? a. Diagnosis and analysis of causes b. Recognition of decision requirement c. Development of alternatives d. Selection of desired alternative e. None of these

Diagnosis and analysis of causes

When quality control measures at the local tire plant were found to be inadequate, managers were asking themselves, "How did this occur?" and "What is the result?" The company is in which stage of the managerial decision-making process?

Diagnosis and analysis of causes

Which of the following strategies involve an attempt to distinguish the firm's products or services from others in the industry?

Differentiation

people who prefer simple, clear-cut solutions to problems

Directive style

__________ innovation refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers. a. trickle-up b. restructuring c. disruptive d. productive e. reverse

Disruptive

For the video rental industry, the advent of video on demand and online streaming can best be described as what type of innovation?

Disruptive.

strategy of moving into new lines of business

Diversification

__________ is also referred to as work specialization.

Division of labor

the degree to which organizational tasks are subdivided into separate jobs

Division of labor

departments are grouped together based on similar organizational outputs

Divisional structure

Which of the following portfolio categories is made up of poor performers who command only a small share of a slow-growth market? a. Cat b. Cash cow c. Question mark d. Dog e. Star (Chapter 8, Slide 18)

Dog

The assumption that "If it's not illegal, it must be ethical", ignores which of the following? A.) Domain of codified law B.) Domain of ethics C.) Domain of free choice D.) Domain of symbolism E.) All of these (Chapter 5, Slide 3??)

Domain of ethics

Influence..

Downward communication

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication? a. Downward communication b. Upward communication c. Grapevine communication d. Lateral communication e. Virtual communication

Downward communication

Which of the following two elements is psychological safety composed of? a. Team cohesiveness and social sensitivity b. Emotional expression and social sensitivity c. Emotional intelligence and team cohesiveness d. Emotional expression and equal participation e. Equal participation and social sensitivity

Emotional expression and social sensitivity

Which of the following is part of the new social contract for employees? a. Employability b. Routine jobs c. Job security d. Knowing e. A cog in the machine

Employability

If Silvia is the sender of a message, what elements of the communication process does she perform? a. Encodes the message and provides feedback b. Encodes the message and selects the channel c. Encodes and decodes the message d. Decodes the message and selects the channel e. Decodes the message and provides feedback

Encodes the message and selects the channel

Jenna composes an e-mail from home to her boss to inform him that she will be late getting to work that day. The act of composing an e-mail involves which stage of the communication process? a. Providing feedback b. Sifting through noise c. Encoding the message d. Decoding the message e. Selecting a channel

Encoding the message

Which of the following behaviors is not consistent with the socioemotional role? a. Energize b. Harmonize c. Encourage d. Compromise e. Follow

Energize

__________ theory focuses on individuals' perceptions of how fairly they are treated relative to others. a. Hierarchy of needs b. Goal-setting c. Social learning d. Equity e. Reinforcement

Equity

Which of the following is an example of a process theory of motivation? a. Two-factor theory b. Equity theory c. Hierarchy of needs theory d. ERG theory e. Acquired needs theory

Equity theory

A code of _____ is a formal statement of the company's values concerning ethics and social issues. (Chapter 5, Slide 24)

Ethics

The __________ is a single European currency that replaced the currencies of 19 European Union (EU) member nations.

Euro

Genna is collecting data on how well the organization has done since their new strategy was implemented. She is in what stage of the managerial decision making process?

Evaluation and feedback

Which of the following are the three critical innovation strategies for changing products and technologies?

Exploration Cooperation Innovation roles

Which of the following is an entry strategy in which the company maintains its production facilities within its home nation and transfers its products for sale in foreign countries? a. offshoring b. joint venture c. exporting d. contracting e. outsourcing (Chapter 4, Slide 12)

Exporting

One of your fellow team members at work is continually disrupting the team 's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool? a. Punishment b. Negative reinforcement c. Positive reinforcement d. Avoidance learning e. Extinction

Extinction

Which of the following techniques reduces the likelihood that behavior will be repeated? a. Positive reinforcement b. Negative reinforcement c. Extinction d. Reward enhancement e. All of these

Extinction

Bernice is an outgoing, assertive, and sociable individual who is very comfortable with interpersonal relationships. Which of the following is applicable to Bernice? a. Extroversion b. Machiavellianism c. Agreeableness d. Emotional stability e. Conscientiousness

Extroversion

Research found which source of communication cues during face-to-face communication has the most weight in message interpretation? a. The tone of a person's voice b. Posture c. The actual spoken words d. Facial expressions e. The pitch of a person's voice

Facial expressions

The adaptability culture emerges in an environment that requires ________ response and _________ decision making.

Fast; High-risk

Which of the following is a dysfunction of teams that occurs when people go along with others for the sake of harmony? a. Lack of commitment b. Inattention to results c. Fear of conflict d. Lack of trust e. Avoidance of accountability

Fear of conflict

Gregory Trout has just received a memo explaining that because of his department's success with the newly developed TemperTool, his request for three new employees has been approved. Gregory now faces the challenge of working with the areas of human resource management in recruiting, selecting, training, and maintaining effective employees. In recruiting and selecting employees for the new positions, Gregory will apply which human resource management goal? a. Managing talent b. Controlling strategies c. Finding the right people d. Implementing strategies e. Maintaining an effective workforce

Finding the right people

span of management that is wide and has few hierarchical levels

Flat structure

Which of the following is the first stage of team development? a. Performing b. Reforming c. Norming d. Storming e. Forming

Forming

_______________ is considered the "father of scientific management." (Chapter 2, Slide 7)

Frederick W. Taylor

Which global corporate strategy is based on the assumption that a single global market exists for many consumer and industrial products? a. Gloablization b. Multidomestoc c. Glocalization d. Export e. All of these (Chapter 8, Slide 23)

Gloablization

ability of managers to appreciate and influence individuals, groups, organizations, and systems that represent different social, cultural, political, institutional, intellectual, and psychological characteristics

Global mind-set

__________ is a vital part of good management because decisions determine how the organization solves its problems, allocates resources, and accomplishes goals.

Good decision making

__________ refers to the tendency of people in groups to suppress contrary opinions.

Groupthink

Alden is a recent college graduate. He is unsure about his future. A counselor in his university 's career resources office recently told Alden that he had a high need for achievement. What type of career should Alden pursue? a. He should look for work as a project manager. b. He should think about starting his own business. c. He should look for work in "corporate America" as he is sure to climb to the top. d. He should play the lottery. e. None of these

He should think about starting his own business.

Which of the following theories proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs? a. Hierarchy of needs b. Situational c. Process d. Contingency e. Reinforcement

Hierarchy of needs

Which of the following is defined as a culture in which communication is used primarily to build personal social relationship? A.) High-context culture B.) Family-oriented culture C.) Low-context culture D.) Popular culture E.) Interpersonal culture (Chapter 4, Slide, 25)

High-context culture

people are sensitive to circumstances surrounding social exchanges

High-context culture

Angela works at a company that emphasizes competitiveness between its employees. Angela works at a company ________ in ___________. (Chapter , Slide ??? )

High; Assertiveness

Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change the way employees thought about the firm and the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception. Nikki could ______, which are planned activities at special events to provide examples of company values. (Chapter 3, Slide 23)

Hold ceremonies

Coordinate..

Horizontal communication

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication? a. Upward communication b. Horizontal communication c. Decentralized communication d. Virtual communication e. Downward communication

Horizontal communication

research, sales, and marketing simultaneously contribute to new products and technologies

Horizontal linkage model

__________ is the first step in attracting an effective workforce. a. Choosing recruiting sources b. Human resource planning c. Selecting the candidate d. Applying the matching model e. Initiating change

Human resource planning

Mary Parker Follett and Chester Barnard

Humanistic Perspective: Early Advocates

-Second only to China in population -Large English-speaking population makes it a natural for U.S. companies outsourcing services -Rising power in software design, services, and precision engineering

India

The golden rule "do unto others as they would do unto you" is an example of the ____________ approach to ethical decision making. a. social responsibility b. individualism c. moral-rights d. utiliarian e. justice (Chapter 5, Slide 9)

Individualism

acts are moral if they promote the individual's best long-term interests

Individualism approach

Which of the following is an assumption of the political model of decision making? a. Organizations are made up of groups with diverse interests, goals and values. b. Information is clear and complete. c. Managers do not have the time, resources, or mental capacity to identify all dimensions of the problem and process all relevant information. d. Managers engage in the push and pull of debate to decide goals and discuss alternatives e. All of these

Information is clear and complete.

Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. Sally is displaying which behavior of the task specialist role? a. Reduce tension b. Harmonize c. Compromise d. Initiate ideas e. Seek information

Initiate ideas

__________ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict. a. Distributive negotiation b. A bargaining zone c. Mediation d. Integrative negotiation e. Arbitration

Integrative negotiation

Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution? a. Horizontal b. Skewed c. Internal d. External e. Vertical

Internal

The involvement culture emphasizes a _________ focus on the participation of employees to adapt rapidly to changing needs from the environment. (Chapter 3, Slide 27)

Internal

Which of the following statements about recruiting is true? a. Internal recruiting generates higher employee commitment than external recruiting. b. Internal recruiting is less costly than external recruiting but generates lower employee development. c. External recruiting generates higher employee satisfaction than internal recruiting. d. Internal recruiting is more costly than external recruiting. e. External recruiting offers no advantages over internal recruiting.

Internal recruiting generates higher employee commitment than external recruiting.

The ________ dimension of external environment represents events originating in foreign countries, as well as new opportunities for U.S. companies in other countries. a. legal-political b. economic c. national d. global e. international (Chapter 3, Slide 8)

International

__________ provide(s) a way to "test-drive" a potential employee, as well as allow the potential employee to evaluate whether the job and the company make a good fit. a. Realistic job previews b. Social media c. Internships d. Internal recruiting e. External recruiting

Internships

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined? A.) Informational B.) Interpersonal C.) Decisional D.) Intrapersonal E.) All of these conceptual categories of the managerial roles defined by Mintzberg (Chapter 1, Slide 21)

Intrapersonal

places high value on meeting the needs of employees and values cooperation and equality

Involvement culture

Mistletoe Corporation has a detailed set of organizational goals and a management information system that delivers timely and accurate information. Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. Mistletoe's control process has flaws in which of the following areas? a. Its performance standards b. Its management information systems c. Its ability to take corrective action when necessary d. Its measurement systems e. None of these

Its ability to take corrective action when necessary

__________ moves employees systematically from one job to another to provide variety and stimulation. a. Job simplification b. Job rotation c. Job enlargement d. Job enrichment e. None of these

Job rotation

a company shares costs and risks with another firm, typically in the host country, to develop new products, build a manufacturing facility, or set up a sales and distribution network

Joint venture

Which of the following is not one of the four key strategies for achieving a win-win solution through integrative negotiation? a. Separate the people from the problem b. Focus on underlying interests, not current demands c. Listen and ask questions d. Insist that results be based on objective standards e. Keep the demands at the center

Keep the demands at the center

Ally's Applesauce is in the process of hiring 60 new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here? (Chapter 3, Slide 6)

Labor market

Use influence to motivate employees

Leading

According to Mintzberg, which of the following is an interpersonal role? (Chapter 1 , Slide 22)

Liaison

Developing information sources both inside and outside the organization is a function of the ____________ role. (Chapter 1, Slide 22)

Liaison

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using social media, mail, phone calls, and conducting meetings as daily activities, he would be considered a (Chapter 1, Slide 22)

Liaison

__________ departments perform tasks that reflect the organization's primary goals and mission. a. Strategic planning b. Staff c. Line d. Project e. Functional

Line

Which of the following is not an advantage of the divisional structure? a. Excellent coordination across functional departments b. Fast Response to change c. Flexibility in an unstable environment d. Little duplication of resources across divisions e. Fosters concerns for customer needs

Little duplication of resources across divisions

Which of the following refers to the tendency to place the primary responsibility for one's successes or failures either within oneself or on outside forces? a. Extroversion b. Authoritarianism c. Machiavellianism d. Locus of control e. Emotional stability

Locus of control

Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. Based on this information, which of the following statements is true? a. Louise is most likely isolated from the other employees b. There is much separation and low coordination between departments at Ice Scuptures c. Louise is rarely challenged and most likely bored d. Louise usually performs a single task e Louise does a variety of tasks and activities.

Louise does a variety of tasks and activities.

In a ____________ culture, people use communication primarily to exchange facts and information. (Chapter 4, Slide 25)

Low-context

people use communication primarily to exchange facts and information; meaning is derived primarily from words

Low-context culture

Mark works at a company that places a high value on its concern for its employees' well-being and on collaboration rather than on competition. Based on this information, Mark's employer is ______ on ______. (Chapter , Slide ??? )

Low; Assertiveness

new systemic approach that focuses attention on the methods and processes used to achieve goals

Management by means

Which of the following is a system whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance? a. organizational planning b. scenario building c. goal setting d. performance dashboards e. management by objectives

Management by objectives

Vaughn Bately manages a group of eight electrical engineers at Defiance Designs. His team is highly trained and well respected by experts both inside and outside the company. Recently, one of Vaughn's engineers suggested a new technique for the development and use of an argon laser. There appeared to be rich potential for this technology, but Vaughn wasn't certain that developing this technology was the best use of his limited resources. Vaughn was facing a significant decision. If Vaughn uses the classical model of decision making, which of the following assumptions would he reject? a. the decision maker strives for conditions of certainty and tries to gather complete information b. the decision maker is rational and uses logic to assign values, order preferences, evaluate alternatives, and make the decision that will maximize the attainment of organizational goals c. Managers are likely to have a variety of goals and objectives. d. Problems are precisely formulated and defined e. The decision maker selects the alternative that will maximize the economic return to the organization

Managers are likely to have a variety of goals and objectives.

Which of the following is an assumption of the administrative model of decision making?

Managers often are unaware of problems or opportunities that exist in the organization.

In a study by Kotter and Haskett evidence is provided to support the claim that ____ is important for performance. (Chapter 3, Slide 32)

Managing cultural values

Whereas China is strong in _____________, India is a rising power in _____________. (Chapter 4, Slide, 8)

Manufacturing; Software Design

Which of the following individuals would more likely be able to develop a global mind-set more easily? A.) Vera, whose parents were born in Germany B.) Mariana, who speaks English as a second language C.) Will, who has never traveled outside the US D.) Savannah, who attends a women's college E.) Mathias, who is fluent in four different languages (Chapter 4, Slide, 5)

Mathias, who is fluent in four different languages

Zachary, a manager at ExecuComp, receives quarterly reports, which track his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the feedback control model needs improvement? a. Measuring actual performance b. Establishing standards of performance c. Analyzing weaknesses and strengths d. Taking corrective action when necessary e. All of these

Measuring actual performance

Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which stage of the organizational planning process? a. Plan operations b. Developing the plan c. Performance management d. Monitoring and learning e. Translating the plan

Monitoring and learning

humans have fundamental rights and liberties that cannot be taken away by an individual's decision

Moral-rights approach

Which of the following statements about social media is true? a. Most companies use social media for communicating with customers and enhancing employee collaboration. b. Companies have been slow to embrace social media. c. The term social media includes wikis, blogs, and e-commerce sites. d. Social media has boosted U.S. productivity significantly. e. All of these statements about social media are true.

Most companies use social media for communicating with customers and enhancing employee collaboration.

Sarah works at a U.S.-based company that gets most of its sales from Europe, more than half of the company's managers are non-American and its employees work in five different countries. Based on this information, Sarah works at a: a. bossless corporation b. ethnocentric company c. joint venture d. multinational corporation e. transglobal corporation (Chapter 4, Slide 9)

Multinational corporation

A widely used personality test that measures how people differ on all four of Jung's sets of paired opposites is the: a. Keirsey Personality Test. b. Myers-Briggs Type Indicator assessment. c. Oxford Capacity Analysis. d. Eysenck Personality Test. e. Enneagram Personality Type Detector.

Myers-Briggs Type Indicator assessment.

Which of the following means that people are motivated to excel and pick situations in which success is likely? (Chapter 6, Slide 8)

Need to achieve

are made in response to situations that are unique, are poorly defined and largely unstructured, and have important consequences for the organization

Nonprogrammed decisions

Which approach defines how a decision maker should make decisions?

Normative

During which stage of team development does team unity emerge? a. Forming b. Performing c. Storming d. Norming e. Adjourning

Norming

The strategic approach to human resource management (HRM) recognizes key elements. Which of the following is not an ingredient in successful HRM? a. All managers are involved in managing human resources. b. Employees are viewed as assets. c. Human resource management is a matching process. d. Only top-line managers are predominantly human resource managers. e. All of these are examples of key ingredients in HRM.

Only top-line managers are predominantly human resource managers.

Silver n' Gold Inc. recently introduced a new control philosophy where all employees have access to the same information that owners have, such as what money is coming in and where it is going. This is an example of which control philosophy? a. Six Sigma b. Total quality management c. Open-book management d. Balanced scorecard e. Continuous improvement

Open-book management

developed at the lower levels of the organization to specify action plans toward achieving operational goals and to support tactical plans

Operational plans

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict? a. organizational development b. a skunkworks c. small-group intervention d. downsizing e. none of these

Organization development

planned, systematic process of change that uses behavioral science to improve organization's health and effectiveness through its ability to adapt to the environment, improve internal relationships, and increase learning and problem-solving capabilities

Organization development

Which of the following is the systematic process through which managers regulate organizational activities to meet planned goals and standards of performance? a. Organizational control b. Organizational goal setting c. Strategic planning d. Organizational leading e. Strategic regulation

Organizational control

In what stage of the perception process are individuals likely to put data into patterns? a. Sensing b. Reasoning c. Projecting d. Organizing e. Selecting

Organizing

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of: (Chapter 1, Slide 6?)

Organizing

Which of the following refers to the deployment of organizational resources to achieve strategic goals?

Organizing

Tim is a manager at Chuck 's Construction. He sees little opportunity for advancement at Chuck 's Construction, regardless of how well he performs. Which of the following expectancies is low for Tim? a. E → P expectancy b. O → V expectancy c. P → O expectancy d. E → V expectancy e. None of these

P → O expectancy

Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing? a. Task accomplishment b. Goal achievement c. Lots of informal interaction d. Participation by each team member e. Unity within the team

Participation by each team member

__________ are groups of employees who are organized in a way similar to a formal department. a. Ad-hoc committees b. Task forces c. Cross-functional teams d. Permanent teams e. Formal teams

Permanent teams

__________ communication channels exist outside formally authorized workplace channels. a. Personal b. Horizontal c. Upward d. Downward e. Decentralized

Personal

__________ refers to acquiring and cultivating personal relationships that cross departmental, hierarchical, and even organizational boundaries. a. Personal networking b. Gossip c. Fundraising d. Network nurturing e. None of these

Personal networking

__________ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment. a. Personality b. Perception c. Dissonance d. The halo effect e. Attitude

Personality

Which of the following is the first step of the benchmarking process? a. Improve b. Plan c. Find d. Analyze e. Collect (Chapter 19, Slide 12)

Plan

Which of the following is not a step in the organizational planning process? a. translate the plan b. monitor and learn c. plan operations d. plan marketing tactics e. develop the plan (Chapter 7, Slide 4)

Plan marketing tactics

Select goals and way to attain them

Planning

Which of the following means that an organization accommodates several subcultures? a. Geocentricism b. Ethnocentrism c. Monoculturalism d. Pluralism e. Ethnorelativism

Pluralism

Which of the following is a decision-making technique that can be used to stimulate rigorous debate?

Point-counterpoint

Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior? a. Avoidance learning b. Suspension c. Punishment d. Extinction e. Positive reinforcement

Positive reinforcement

At the start of every shift, Carl, a delivery truck driver, plans out his route based on the addresses that he will be visiting to drop off packages. This can best be described as what kind of decision?

Programmed

involve situations that have occurred often enough to enable decision rules to be developed and applied in the future

Programmed decisions

Which of the following is not appropriate to ask on employee applications and during interviews? a. If the applicant has ever been convicted of a crime b. If the applicant has a legal right to work in the United States c. Prior work experience d. If the applicant is over 18 e. Race or color of skin

Race or color of skin

Shirley works in the human resource department at Turtle Shells, Inc. She believes that she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision-making process? a. Recognition of decision requirement b. Development of alternatives c. Evaluation and feedback d. Selection of desired alternative e. Diagnosis and analysis of causes

Recognition of decision requirement

Which of the following behaviors is consistent with the socioemotional role? a. Reduce tension b. Give opinions c. Summarize d. Energize e. Seek information

Reduce tension

Which of the following is the stage of organization development in which individuals acquire new attitudes or values and are rewarded for them by the organization? a. restating b. jumping c. changing d. refreezing e. unfreezing

Refreezing

Which of the following theories focuses on changing or modifying employees' on-the-job behavior through the appropriate use of immediate rewards and punishment? a. Reinforcement b. Two-factor c. Equity d. ERG e. Hierarchy of needs

Reinforcement

expansion into new business related to existing business activities

Related diversification

Which of the following refers to the willingness to undertake risk with the opportunity of gaining an increased payoff?

Risk propensity

Which of the following is the uncertainty about what behaviors are expected of a person in a particular role? a. Role conflict b. Task overload c. Task underload d. Role ambiguity e. None of these

Role ambiguity

_________ occur(s) when an individual perceives incompatible demands from others. a. Role conflict b. Role ambiguity c. Perceptual distortions d. The halo effect e. Emotional contagion

Role conflict

Which of the following is an important component of operational planning? a. Creativity b. Appraisals c. Policies d. Schedules e. Benchmarks

Schedules

Which of the following is the second step in the perception process? a. Assign meaning to the data we perceive b. Observe information via the senses c. Identify mistakes in information d. Organize the selected data into patterns for interpretation and response e. Screen the information and select what to process

Screen the information and select what to process

plans developed to achieve objectives that are not likely to be repeated in the future

Single-use plans

Which variation of a new-venture team is described as a separate, small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for a business? a. idea chamption b. sponsor c. new-venture fund d. skunkworks e. none of these

Skunkworks

A __________ is a phrase of sentence that succinctly expresses a key corporate value. (Chapter 3, Slide 26)

Slogan

Which of the following refers to learning informally from others by using social media tools, including mobile technologies, social media, wikis, and blogs? a. Shadowing b. Mentoring c. Guiding d. Social learning e. Apprenticeship

Social learning

Vaughn Hager started his one-man consulting business under the name Hager Associates. He likes that he does not have to consult anyone else when making decisions. The legal structure for the company can best be described as a(n): (Chapter 6, Slide 18)

Sole proprietorship

Which of the following refers to an unincorporated business owned by an individual for profit? (Chapter 6, Slide 18)

Sole proprietorship

Juli is in charge of the finance department. Which type of manager is she?

Staff

ongoing plans that provide guidance for tasks or situations that occur repeatedly within the organization

Standing plans

business division of the organization that has a unique business mission, product line, competitors, and markets relative to other SBUs in the corporation

Strategic business units (SBUs):

__________ refers to people talking across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and the values that help achieve important goals. a. Strategic conversation b. Calculated exchange c. Intentional chat d. Deliberate talk e. Tactical discussion

Strategic conversation

official goals; broad statements describing where the organization wants to be in the future

Strategic goals

the use of managerial and organizational tools to direct resources toward accomplishing strategic results

Strategy execution

Which of the following includes the planning and decision making that lead to the establishment of the firm's goals and of a specific strategic plan? a. Strategy implementation b. Strategy coordination c. SWOT Analysis d. Strategy execution e. Strategy formulation

Strategy formulation

Blayne is interviewing for an IT specialist position at a technology firm. His interviewer informs him that he will ask him a set of standardized questions that are being asked of every applicant interviewing for the same position. This can best be described as what type of interview? a. Panel b. Biographical c. Nondirective d. Structured e. Extreme

Structured

Gregory Trout has just received a memo explaining that because of his department's success with the newly developed TemperTool, his request for three new employees has been approved. Gregory now faces the challenge of working with the areas of human resource management in recruiting, selecting, training, and maintaining effective employees. To select high-potential individuals for management positions, which of the following is the best selection device that Gregory could use? a. Physical ability tests b. Job application form c. Structured interview d. Online check e. Realistic job preview

Structured interview

Which of the following countries ranks lowest in power distance, uncertainty avoidance and masculinity? (Chapter 4, Slide 20)

Sweden

span of management that is narrow and has many hierarchical levels

Tall structure

The promotion to first-line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate his team's production with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job. The managerial skill that is least important at Barry's middle-level management position is: A.) Conceptual B.) Human C.) Technical D.) All of these skills are vital E.) None of these skills are important (Chapter 1, Slide 10)

Technical

Scientific and technological advancements in a specific industry, as well as in society at large, are included in which general environment dimension? (Chapter 3, Slide 9)

Technological

Which of the following statements about total quality management (TQM) is true? a. The TQM philosophy focuses on teamwork, increasing customer satisfaction, and lowering costs. b. TQM was first implemented in the United States in the 1970s. c. TQM is based on a hierarchical control philosophy. d. With TQM, quality control is assigned to specialized departments. e. TQM gives managers total responsibility for achieving quality improvement.

The TQM philosophy focuses on teamwork, increasing customer satisfaction, and lowering costs.

Which of the following is inappropriate to ask on an employment application? a. If the applicant is over 18 b. Where the applicant went to school c. Whether the applicant has any disabilities that might inhibit job performance d. If the applicant has ever been convicted of a crime e. The applicant's ancestry/ethnicity

The applicant's ancestry/ethnicity

Which of the following is an assumption of the classical model of decision making? a.) Problems are unstructured and ill defined b.) The decision maker strives for conditions of certainty and tries to gather complex information. c.) Criteria for evaluating alternatives are unknown. d.) The decision maker selects the alternatives that will maximize the economic return to the organization. e.) All of these

The decision maker strives for conditions of certainty and tries to gather complex information.

Josephine would like to become part of an elite manager network at her company so she can get access to general and line-management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers? a. Ethnorelativism b. The glass wall c. The glass ceiling d. The female advantage e. The opt-out trend

The glass ceiling

an invisible barrier that exists for women and minorities that limits their upward mobility in organizations

The glass ceiling

Which of the following links employees in all directions, ranging from the CEO through middle management, support staff, and line employees? a. Management by wandering around b. Diagonal communication c. The grapevine d. Upward communication e. Vertical communication

The grapevine

an informal, person-to-person communication network of employees that is not officially sanctioned by the organization

The grapevine

Represents people in the environment who can be hired to work for the organization. (Chapter 3, Slide 6)

The labor market

assumes that employees dislike work; they want to avoid it and do not want to take responsibility

Theory X

assumes that employees are self-motivated, and flourish on responsibility

Theory Y

individuals distinguished by their special ability to bring about innovation and change

Transformational leaders

Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for innovation and leadership within the organization. Based on this description, Chandra fits what type of behavior pattern? a. Type A b. Type Y c. Type C d. Type B e. Type X

Type A

a behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work

Type A behavior

a behavior pattern that lacks Type A characteristics and includes a more balanced, relaxed lifestyle

Type B behavior

__________ means that managers know which goals they wish to achieve, but information about alternatives and future events is incomplete.

Uncertainty

One of Ruby's few flaws is that she does not consider possibilities beyond what she is told, accepting her supervisor's ideas without thinking. She can best be described as what type of thinker? a. Servant b. Uncritical c. Transactional d. Transformational e. Critical

Uncritical

employees become aware of the problem and the need for change

Unfreezing

expansion into new lines of business that are not related

Unrelated diversification

Interpret...

Upward communication

Which of the following is not a way to effectively communicate to persuade or influence others? a. Build goals on common ground b. Use multiple media to send important messages c. Use "I statements" d. Connect emotionally e. Establish credibility (Chapter 17, Slide 12)

Use "I statements"

moral behavior produces the greatest good for the greatest number

Utilitarian approach

expansion into businesses that supply to the business or are distributors

Vertical integration

Which of the following is the disclosure by an employee of illegal, unethical or illegitimate practices on the employer's part? (Chapter 5, Slide 26)

Whistle-blowing

During the fallout of the global financial crisis of the late 2000s, finance companies had to make important decisions in a highly ambiguous environment. The decision to buy out failed banks could best be described as what type of decision?

Wicked

often no "right" answer

Wicked decision problems

Which of these employee behaviors is associated with the conventional level of personal moral development? a. empowered employees b. task accomplishment c. act in own interest d. work-group collaboration e. full participation (Chapter 5, Slide 13)

Work-group collaboration

Layla Fox is a creative, imaginative, artistically sensitive individual who loves to take on new opportunities. She is a successful manager who believes that she makes her own destiny through hard work and listening to people. Her personal problem-solving style is intuitive-thinking. Layla appears to have: a. a high external locus of control. b. a high internal locus of control. c. a high Mach personality. d. low emotional stability. e. a high authoritarian style.

a high internal locus of control.

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as: a. pluralism. b. a monoculture. c. a preferred culture. d. a dominating culture. e. a primary culture.

a monoculture.

Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of:

a programmed decision.

The __________ style for handling conflict works best when maintaining harmony is especially important. a. compromising b. collaborating c. avoiding d. accommodating e. competing

accommodating

FirstTrack, a fitness equipment manufacturer, has just purchased Runnerz Inc., a start-up company, for $15 million. FirstTrack plans to shut down Runnerz but retain over 75 percent of the staff. This is an example of: a. blind hiring. b. employer branding. c. start-up consolidation. d. acqui-hiring. e. fast track hiring.

acqui-hiring.

buying a start-up to get the talent

acqui-hiring.

Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of: a. equal employment opportunity. b. sexual harassment. c. cultural bias. d. affirmative action. e. employment-at-will.

affirmative action.

Traits of __________ seem to be particularly important in today's collaborative organizations. a. sociability b. agreeableness c. friendliness d. openness e. likability

agreeableness

Learning by thinking requires: (Chapter 4, Slide 5) a. A genuine curiosity about other people and cultures b. an interest in and study of international business c. the ability to open your mind d. appreciating different viewpoints e.all of these

all of these

Managers at WXYZ just announced that the new management program would be focused around management by objectives (MBO) concepts. Katelynn Kareem had been a manager at WXYZ for 10 years, and she was not certain if this new MBO approach was going to fit her department. She had strong commitment to achieving the company's objectives, but she also knew her employees well enough to know that some didn't share the same commitment. Katelynn can anticipate enjoying the advantages of MBO, which include: a.) focused manager and employee efforts on activities that will lead to goal attainment. b.) improved performance at all company levels c.) improved employee motivation d.) alignment of individual and departmental goals with company goals e.) all of these (Chapter 7, Slide 15)

all of these

Primary stakeholders of an organization include: A.) employees B.) customers C.) investors and shareholders D.) suppliers E.) all of these (Chapter 5, Slide 16)

all of these

Javier is a veteran manager with Pixel International, Inc. (PII). Recently, PII purchased a small business in the printing industry. Javier has been assigned the task of managing this new acquisition and is currently deciding how best to design its structure. Currently, employees are assigned to one of three departments: sales, production, or legal defense. In determining Javier's span of management, he should consider all of the following except: a. whether the work performed by subordinates is stable and routine b. whether subordinates perform similar tasks c. whether rules and procedures defining task activities are available d. whether his personal preference and style favor a large or small span e. all of these.

all of these.

Shooting Star, Inc. has slow response to external changes, centralized decision making, and poor coordination across departments. It is likely structured: a. based on the team approach b. based on the virtual network approach c. based on the matrix approach d. along divisional lines e. along functional lines

along functional lines.

The condition under which ambiguity occurs is when:

alternatives are difficult to define.

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:

ambidextrous.

the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable

ambiguity

Channel richness is the: a. profitability potential of a proposed channel. b. speed in which messages can be carried. c. number of channels available at any one time. d. amount of information that can be transmitted during a communication episode. e. number of messages a channel can carry at one time.

amount of information that can be transmitted during a communication episode.

The value of __________ is to provide an inexpensive way to learn about pockets of dissatisfaction within the organization and hence find ways to reduce future turnover. a. a focus group b. a termination interview c. an employment test d. an exit interview e. performance appraisal

an exit interview

Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having: a. an external locus of control. b. high conscientiousness. c. a high Mach attitude. d. an internal locus of control. e. none of these.

an external locus of control.

A(n) __________ is used for collecting information about an applicant's education, previous job experience, and other background characteristics. a. affirmative action form b. realistic job preview c. performance appraisal d. employment test e. application form

application form

Organizations such as Amazon.com, Google, Facebook, and Priceline.com are examples of firms that:

are based on digital technology.

Research has identified four major decision styles. These include all of the following except: a. authoritative b. directive c. analytical d. behavorial e. conceptual

authoritative

According to the Leadership Grid®, __________ management occurs when efficiency in operations is the dominant orientation. a. impoverished b. middle-of-the-road c. team d. authority-compliance e. country club

authority-compliance

The removal of an unpleasant consequence once a behavior is improved is referred to as: a. punishment. b. extinction. c. positive reinforcement. d. inefficient management. e. avoidance learning.

avoidance learning.

Herman is a team leader at CyberChasers. His team often has arguments over trivial items The style of handling conflict most appropriate in this situation is the __________ style. a. dominating b. avoiding c. accommodating d. collaborating e. compromising

avoiding

financial statement that shows the firm's financial position with respect to assets and liabilities at a specific point in time

balance sheet

The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its: a. liquidity ratio. b. income statement. c. balance sheet. d. profitability ratio. e. activity ratio.

balance sheet.

comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors

balanced scorecard

Kelly, a manager at Pure Life Inc., likes to talk to her employees one on one and understand their feelings whenever there is a problem. Based on this information, Kelly uses a ______ style

behavioral

The __________ is developed from critical incidents relating to job performance. a. semantic differential rating scale b. unidimensional rating scale c. performance appraisal interview d. performance review ranking system e. behaviorally anchored rating scale

behaviorally anchored rating scale

Many people have __________—attributes about themselves that they are not aware of or don't recognize as problems—which limit their effectiveness and hinder their career success. a. blind spots b. role ambiguity c. threat stressors d. perceptual distortions e. stereotypes

blind spots

Because nonprofit organizations do not have a conventional ____________, managers may struggle with the question of what constitutes results and effectiveness. (Chapter 1, Slide ?)

bottom line

Most executives now recognize that important information flows from the: a. horizontal level to the diagonal level. b. internal to the external. c. top down. d. diagonal level. e. bottom up.

bottom up.

Before opening his own business, Kareem was writing a report that details the specifics of his ideas and future business operations. This document is known as a: (Chapter 6, Slide 15)

business plan

Decisions regarding the proper amount of advertising for a particular good or service are related to ______ strategy. a. corporate-level b. multidomestic c. business-level d. functional-level e. tactical-level

business-level

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is: a. personal information. b. vicious gossip. c. business-related. d. destructive because it is not accurate. e. none of these.

business-related.

are products or services that have achieved market leader status, provide positive cash flows and a return on assets (ROA) that exceeds the market growth rate.

cash cow

decision authority is located near the top of the organization

centralization

In times of crisis or risk of company failure, authority should be:

centralized at the top.

situation in which all information the decision maker needs is fully available

certainty

The adoption of a new idea or behavior by an organization is known as organizational: a. development b. change c. structure d. intervention e. responsibility

change.

individuals experiment with new behavior and learn new skills to be used in the workplace

changing

A __________ leader is a leader who has the ability to inspire and motivate people to transcend their expected performance, even to the point of personal sacrifice. a. team b. supportive c. transactional d. traditional e. charismatic

charismatic

Sharon Cannon was an MBA student in Detroit, Michigan, with a managerial position at the Ford Motor Company plant. She was invited to join a company that had entered into a joint venture with a German firm to manage a Volkswagen plant. Sharon would be under contract for one year, with an option to renew for a total of three years. Her salary would be 350% more than she was currently earning, and she would be given two all-expenses paid vacations each year. The money and the benefits sounded very nice, but Sharon wasn't sure what the best choice would be. If she should decide to take the job, she will be most successful in a foreign assignment if she has:

cultural intelligence.

decision authority is pushed downward to lower organization levels

decentralization

Change and uncertainty in the environment are usually associated with:

decentralization.

A __________ is a choice made from available alternatives.

decision

Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of _____. a. decision making b. motivating c. leading d. organizaing e. planning

decision making

Gina wishes to transfer authority and responsibility to her subordinates. This process is known as:

delegation.

The classical model of decision making is considered to be ________, which means that it defines how a decision maker should make decisions, whereas the administrative model of decision making is considered to be _____________, meaning that it describes how managers actually make decisions in complex situations rather than dictating how they should make decisions according to a theoretical ideal.

descriptive; normative

The human resources perspective of management combines motivation theories with : (Chapter 2, Slide 21)

design of job tasks

The hiring of applicants based on criteria that are not job-related is called: a. employment-at-will. b. equal employment opportunity. c. affirmative action. d. discrimination. e. reverse discrimination.

discrimination.

All of the following are total quality management techniques except: a. electronic monitoring. b. benchmarking. c. quality partnering. d. Six Sigma principles. e. continuous improvement.

electronic monitoring.

Good listening requires a high degree of: a. analytical skills. b. empathy. c. consciousness. d. emotional intelligence. e. self-awareness.

emotional intelligence.

When division of labor is extensive: a. employees are often highly challenged b. employees specialize in many tasks c. employees are often inefficient d. jobs tend to be large e. employees specialize in a single task.

employees specialize in a single task.

Shifting power down from the top of the organization and sharing it with employees to enable them to achieve goals is known as: a. motivation. b. connectedness. c. engagement. d. distributive management. e. empowerment.

empowerment.

A _____________ is someone who recognizes a viable idea for a business product or service and carries it out by finding and assembling the necessary resources to undertake the business venture. (Chapter 6, Slide 2)

entrepreneur

All of the following are advantages of a functional structure except:

excellent coordination across functional departments.

Communication is the process by which information is: a. exchanged and understood by two or more people, usually with the intent to influence or motivate behavior. b. shared. c. transmitted to others. d. received. e. stored.

exchanged and understood by two or more people, usually with the intent to influence or motivate behavior.

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as:

exploration

Many companies first get involved internationally by using which of the following approaches? a. joint venture b. outsourcing c. aquisition d. exporting e. offshoring (Chapter 4, Slide 13)

exporting

Paramount, Inc. is particularly concerned about pending legislation in Congress that would further regulate their organization. This legislation would be classified as a(n) _____.

external threat

While on a job interview at a university, Alyssa was asked to work with a rival applicant to determine 20 ways to identify the best employee for the position. This is an example of a(n) __________ interview. a. nondirective b. structured c. extreme d. panel e. biographical

extreme

CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy its products. It is interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of a __________ control. a. preliminary b. preventive c. feedforward d. concurrent e. feedback

feedback

Buildings and equipment that are long term in nature would be included under __________ on an organization's __________. a. long-term debt; income statement b. fixed assets; balance sheet c. current assets; balance sheet d. owners' equity; income statement e. owners' equity; balance sheet

fixed assets; balance sheet

the grouping of activities by common function from the bottom to the top of the organization

functional structure

Lucienna was just promoted to be the CEO of a large, international, shipping plant. Although her coworkers believe the decision to promote her was based on Lucienna's outgoing personality, in reality the decision to promote her was heavily influenced on current business conditions dictating a need for someone with a strong marketing background, which Lucienna has. Based on this information, Lucienna's coworkers are making the __________ in regards to Lucienna's promotion. a. perceptual defense error b. halo effect c. self-serving bias d. fundamental attribution error e. projection bias

fundamental attribution error

underestimating the influence of external factors and overestimating the influence of internal factors

fundamental attribution error

Paying a woman less than a man for the same work is an example of: a. gender discrimination. b. stereotyping. c. prejudice. d. sexual harassment. e. ethnic discrimination.

gender discrimination.

The goal of open-book management is to: a. infuse quality into every activity in a company through continuous improvement. b. get every employee thinking and acting like a business owner. c. reduce overall costs in an effort to increase organizational profits. d. identify opportunities for quality improvements throughout the work process. e. keep tabs on what employees are doing practically all the time.

get every employee thinking and acting like a business owner.

All of the following are key steps of setting up feedback control systems except: a. measuring performance. b. getting employee opinions. c. comparing performance to standards. d. making corrections as necessary. e. establishing standards.

getting employee opinions.

The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called: a. industrialization b. standardization c. internationalism d. multinationalism e. globalization (Chapter 4, Slide 3)

globalization

The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to: a. groupthink. b. group anxiety. c. brainstorming. d. brain dump. e. group innovation.

groupthink.

The cash cow : a. has a large market share in a slow-growth industry b. has a small market share in a slow-growth industry has a small market share in a rapidly growing industry

has a large market share in a slow-growth industry

Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as: a. her need for power. b. her need for achievement. c. her need for affiliation. d. her need for relatedness. e. none of these.

her need for power.

Megan is a manager at Botell International. She is extremely mindful of her subordinates and respects their ideas and feelings. As a result, there is a high level of mutual trust between her and her subordinates. Megan can be described as: a. high in consideration. b. a team leader. c. low in initiating structure. d. high in initiating structure. e. a task-oriented leader.

high in consideration.

The horizontal linkage model is best applied to a(n):

high-pressure environment that requires speed.

Sharon Cannon was an MBA student in Detroit, Michigan, with a managerial position at the Ford Motor Company plant. She was invited to join a company that had entered into a joint venture with a German firm to manage a Volkswagen plant. Sharon would be under contract for one year, with an option to renew for a total of three years. Her salary would be 350% more than she was currently earning, and she would be given two all-expenses paid vacations each year. The money and the benefits sounded very nice, but Sharon wasn't sure what the best choice would be. The American firm joining in the joint venture faces __________ than if it were using __________ to do business internationally.

higher costs; outsourcing

One area of great growth and opportunity for women-owned businesses is: (Chapter 6, Slide 6)

hiring employees to work for the company

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____. (Chapter 2, Slide 20)

human relations -Human relations played key variable in increasing performance Human Relations : relations with or between people, particularly the treatment of people in a professional context

Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next 10 years. He is most likely to perform which of the following activities? a. Welcoming new employees b. Human resource planning c. Downsizing d. Selecting an employment candidate e. Choosing a recruiting source

human resource planning

According to the Leadership Grid®, __________ management means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment. a. authority-compliance b. low-road c. solitary d. impoverished e. middle-of-the-road

impoverished

financial statement that summarizes the firm's financial performance for a given time interval, usually one year

income statement

Information typically communicated upward includes all of the following except: a. financial and accounting information. b. grievances and disputes. c. problems and exceptions. d. indoctrination. e. suggestions for improvement. (Chapter 17, Slide 24)

indoctrination.

the process of teaching a person or group to accept a set of beliefs uncritically.

indoctrination.

In utilizing the matching model of employee selection, the organization offers __________ and the employee offers __________. a. inducements; contributions b. ability; training c. contributions; meaningful work d. contributions; inducements e. commitment; rewards

inducements; contributions

Vivian is the vice president of marketing for Flight to Go, a large airplane manufacturer. Vivian realizes that her company may be set in its ways, and she wants to improve innovation by purchasing the small operation of an innovative airline mechanic. Vivian is considering:

innovation by acquisition.

buy startup companies

innovation by acquisition.

An example of __________ is when current employees are given preference when a position opens in their organization. a. internal recruiting b. discrimination c. external recruiting d. nepotism e. cannibalizing

internal recruiting

At GoodSpeak Telecommunications, when managers have a job opening, they look first at the employees who are already in the company. Managers have found that this practice is less costly than other forms of recruiting, and employees are more committed to their jobs because of it. GoodSpeak Telecommunications is using: a. internal recruiting. b. job analysis. c. fast track hiring. d. realistic job previews. e. external recruiting.

internal recruiting

All of the following are advantages of gossip in the organization except: a. it is a way employees relieve feelings of tension and anxiety. b. it moves information throughout the organization more rapidly than formal channels. c. it can effectively replace formal downward communication and be used as the organization's only source of information, especially during times of significant organizational change. d. it is a "useful warning system" that helps managers learn about internal situations or events that might need their attention. e. it may give marginalized employees an opportunity to have a voice.

it can effectively replace formal downward communication and be used as the organization's only source of information, especially during times of significant organizational change.

Which of the following statements about a business incubator is true? A.) it pre-sells products or offers products or services in exchange for funds B.) it typically provides shared office space, management support services and management legal advice C.) it provides an established name and advertising D.) it develops an international business E.) it gives up control since every business is run the same way (Chapter 6, Slide 24)

it typically provides shared office space, management support services and management legal advice

Sandra, a human resource manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as: a. wage and salary surveying. b. compensation. c. job analysis. d. job evaluation. e. incentive pay.

job evaluation.

process of determining the value or worth of jobs within an organization through an examination of job content

job evaluation.

People generally experience __________ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, when they like their coworkers, and when they have positive relationships with supervisors. a. Machiavellianism b. job satisfaction c. cognitive dissonance d. extroversion e. job involvement

job satisfaction

A(n) __________ outlines the knowledge, skills, education, physical abilities, and other characteristics needed to perform a specific job adequately. a. job specification b. job description c. employment test d. realistic job preview e. application form

job specification

A __________ system schedules materials to arrive at a company just as they are needed on the production line.

just-in-time inventory

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

just-in-time inventory control.

The core job dimension of feedback provides the worker with: a. experienced responsibility for outcomes of the work. b. demotivation. c. knowledge of the actual results of the work activities. d. employee growth-need strength. e. experienced meaningfulness of the work.

knowledge of the actual results of the work activities.

Power coming from a formal management position in the organization and the authority granted to it is called __________ power. a. referent b. expert c. reward d. coercive e. legitimate

legitimate

managers have formal authority to direct and control immediate subordinates

line authority

The Big Five personality factors include all of the following except: a. extroversion. b. emotional stability. c. locus of control. d. agreeableness. e. conscientiousness.

locus of control.

One of Hofstede's social values that was developed later is: a. power distance b. collectivism c. masculinity d. long-term orientation e. uncertainty avoidance (Chapter 4, Slide 19)

long-term orientation

All of the following are tactics for promoting stronger organizational commitment except: a. maintaining a secretive culture. b. giving employees a say in decisions. c. offering employees rewards that they value. d. treating employees fairly. e. being open and honest in business dealings.

maintaining a secretive culture.

Time lost to meetings and discussions devoted to resolving conflicts is a disadvantage of the __________ structure. a. matrix b. divisional c. functional d. virtual network 3. team-based

matrix

Ryan is a manager at Dream Catchers. Dream Catchers is currently operating in an environment of high uncertainty. As a result, Ryan:

may develop only one or two custom solutions that will satisfy for handling a problem.

According to the feedback control model, after establishing standards of performance, the manager should: a. provide feedback. b. take corrective action. c. compare performance to standards. d. measure actual performance. e. get the standards approved by the supervisors and subordinates.

measure actual performance.

When informing your staff of the date for the company picnic, a __________ would be most practical and successful. a. newspaper notice b. videoconference c. face-to-face conversation d. telephone conversation e. memo

memo

The organization's reason for existence is known as the organization's"

mission

Management science emerged after World War II to treat problems associated with: (Chapter ?, Slide ?)

modern global warfare Modern warfare: warfare that is in notable contrast with previous military concepts, methods, and technology, emphasizing how combatants must modernize to preserve their battle worthiness.

Relative to a flat organizational structure, a tall structure has a __________ span of management and __________ hierarchical levels.

narrow; more

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of: a. nonverbal communication. b. empathizing. c. listening. d. direct communication. e. nuance communication.

nonverbal communication.

There is some evidence that the typical interview is __________ predictor of job performance. a. a very poor b. generally a good c. the most consistent d. an excellent e. not generally a good

not generally a good

Yuki recently accepted a job offer as a financial analyst for a large consulting company. On his first day at work, Edward, a senior analyst with many years of experience, says to Yuki, "Just watch what I do for a few days. I'll help you learn as you work." Yuki is receiving: a. a realistic job preview. b. social learning. c. on-the-job training. d. development. e. none of these.

on-the-job training.

specific results expected from departments, work groups, and individuals

operational goal

The ___________ is the department manager's tool for daily and weekly operations. a. tactical plan b. conventional plan c. operational plan d. strategic plan e. strategic goal

operational plan

Overall, small-batch and continuous process firms have __________ structures, and mass production firms have __________ structures.

organic; mechanistic

responsibility for task accomplishment

organizaing

The traditional top-down, command-and-control approach to organizational communication is giving way to a more dynamic form of communication that is characterized by __________, which involves a give-and-take exchange of information. a. redundant communications b. upward communication c. organizational conversations d. communication apprehension e. gossip

organizational conversations

Mary Parker Follett's approach to leadership stressed the importance of ________, rather than techniques. (Chapter 2, Slide 18)

people

The process of observing and assessing employees' performance, recording the assessment, and providing feedback to the employee is referred to as: a. social learning. b. classroom training. c. job analysis. d. performance appraisal. e. none of these.

performance appraisal

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using a(n): a. performance management orientation. b. learning and growth orientation. c. organizational strategy approach. d. customer orientation. e. performance measurement approach.

performance measurement approach.

When senior managers at Gap Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of:

planning

For guidance on how to handle a specific ethical situation, such as conflicts of interest or political gifts, a manager should refer to its company's: (Chapter 5, Slide 24)

policy-based statement

The __________ model of decision making is useful for making non-programmed decisions when conditions are uncertain, information is limited, and there are manager conflicts about what goals to pursue of what course of action to take.

political

Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of: a. extinction. b. negative reinforcement. c. avoidance learning. d. positive reinforcement. e. none of these.

positive reinforcement.

A department store's return's policy is an example of a _________ decision a. unstructured b. poorly defined c. programmed d. nonprogrammed e. novel

programmed

The conversion ratio is computed as __________ divided by __________. a. purchase orders; total sales b. customer inquiries; purchase orders c. net income; gross income d. net income; total sales e. purchase orders; customer inquiries

purchase orders; customer inquiries

Managers' communication is __________-directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way that will help to achieve those goals. a. communication b. image c. purpose d. idea e. need

purpose

All of the following are characteristics of creative individuals except: a. open mindedness b. originality c. playfulness d. curiosity e. rationality

rationality.

A personality test would assess all of the following characteristics of a job applicant except: a. agreeableness. b. reasoning abilities. c. emotional stability. d. creativity. e. openness to learning.

reasoning abilities.

Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinates' behaviors. All of these actions are highly valued by the work group. This is an example of __________ power. a. referent b. expert c. coercive d. legitimate e. reward

reward

Under conditions of __________, statistical analysis are useful. a. conflict b. certainty c. ambiguity d. uncertainty e. risk

risk

decision has clear-cut goals and good information is available, but future outcomes associated with each alternative are subject to chance of loss or failure

risk

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as __________ messages. a. qualitative b. grapevine c. instant d. routine e. nonroutine

routine

Donovan Zorn is a successful manager for one of the subsidiaries at Eagles Unlimited. He is responsible for 232 workers and has a span of control of eight lower-level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories. The motivator factors, or dissatisfiers, that Donovan can change and influence include all of the following except: a. recognition. b. growth opportunities. c. achievement. d. salary. e. All of these are motivator factors.

salary.

In the context of work team effectiveness, __________ pertains to the team's ability to meet the personal needs of its members and hence maintain their memberships and commitment. a. satisfaction b. productive output c. commitment d. cohesiveness e. capacity to adapt and learn

satisfaction

The essence of __________ is to choose the first solution alternative that satisfies minimal decision criteria.

satisficing

In the __________ process, employers assess applicants' characteristics in an attempt to determine the "fit" between the job and applicant characteristics. a. recruiting b. development c. selection d. training e. orientation

selection

A project or a program is an example of a :

single-use plan

The question mark has a ___________ market share in a __________industry. (Chapter 8, Slide 18)

small; rapidly growing

A recent Global Recruiting Trends Report by LinkedIn indicates that 39 percent of recruiters list __________ as their number-one long-lasting recruiting trend. a. Internet job boards b. employee referral programs c. social and professional networks d. employer branding e. job fairs

social and professional networks

People who adopt a __________ role support team members' emotional needs and help strengthen the social entity. a. nonparticipator b. task specialist c. energizer d. socioemotional e. coordinator

socioemotional

narrow authority that includes the right to advise, recommend, and counsel in the staff specialists' area of expertise

staff authority

Include organizational policies, rules, and procedures

standing plan

One of the most dangerous performance evaluation errors is __________, which occurs when a rater places an employee into a class or category based on one or a few traits or characteristics. a. homogeneity b. the halo effect c. diversion d. leniency e. stereotyping

stereotyping

Gatekeep Utilities is a subsidiary of GW Enterprises. Gatekeep has a mission and product line that is unique from GW. Gatekeep's competitors are also very different from those of its parent, and the subsidiary markets to a very different group of customers. As such, Gatekeep can be described as a(n) _____. a. product unit b. functional unit c. operational unit d. strategic business unit e. none of these

strategic business unit

The official goals of the organization are best represented by the _____. a. strategic goals b. tactical goals c. operational goals d. competitive goals e. none of these

strategic goals

the results that major divisions and departments within the organization intend to achieve

tactical goals

Research suggests that __________ can be beneficial to teams because it leads to better decision making and problem solving. a. distributive conflict b. task conflict c. social loafing d. groupthink e. relationship conflict

task conflict

A __________ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed. a. special-purpose team b. task force c. functional team d. vertical team e. command team

task force

One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively. In selecting the best channel for complex communication, Amy suggests to select the richest channel possible. Characteristics that Amy suggests a manager should recognize include all of the following except: a. the channel's ability to handle multiple cues simultaneously. b. the ability to facilitate rapid, two-way feedback. c. the ability to establish a personal focus for the communication. d. the ability to clarify and rapidly reduce communication stereotyping. e. All of these are valid characteristics of channel richness.

the ability to clarify and rapidly reduce communication stereotyping.

One important factor that shapes a manager's selection of a communication channel is: a. the intelligence level of the employee. b. the amount of information to be communicated. c. the manager's preferred leadership style. d. the relationship between the manager and employee. e. all of these.

the amount of information to be communicated.

Archies' Antiques, Inc., is characterized by SEPARATION OF MANAGEMENT FROM OWNERSHIP and by CLEARLY DEFINED LINES OF AUTHORITY AND RESPONSIBILITY. These characteristics are consistent with the principles of (Chapter 2, Slide 12)

the bureaucratic organizations approach Bureacracy : a system of government in which most of the important decisions are made by state officials rather than by elected representatives

Culture can be defined as: (Chapter 3, Slide 23)

the set of key values, beliefs, understandings, and norms shared by members of an organization

Javier is a veteran manager with Pixel International, Inc. (PII). Recently, PII purchased a small business in the printing industry. Javier has been assigned the task of managing this new acquisition and is currently deciding how best to design its structure. Currently, employees are assigned to one of three departments: sales, production, or legal defense. The analysis of whether the new division should be centralized or decentralized should include all of the following except: a. the level of change and uncertainty in the environment b. the firm's stratehy c. the threat of crisis of the risk of company failure d. the structure of competitors. e. all of these should be included

the structure of competitors.

One investigation of team size based on data from 58 software development teams found that the best-performing teams ranged in size from __________ to __________ members. a. six; eight b. four; seven c. five; seven d. three; six e. two; four

three; six

Brad is a department manager at Home Theater, Inc. His sole role in the budget process is to implement the budget that is developed for him. This is an example of: a. management by objectives. b. strategic budgeting. c. top-down budgeting. d. operational budgeting. e. bottom-up budgeting.

top-down budgeting.

Andy's subordinates say that they love working for Andy because he inspires them to not only believe in him and the organization but believe in their own potential to create a better future for the organization as well. Based on this example, Andy can best be described as a(n) __________ leader. a. transformational b. authentic c. servant d. interactive e. transactional

transformational

Bobby, a product manager, wants to increase the market share of his product by 25 percent. He is unsure about how to go about it, not knowing for sure how costs, price, the competition, and the quality of his product will interact to influence market share. Bobby is operating under a condition of:

uncertainty

goals are known, but information about alternatives and future events is incomplete

uncertainty

Gregory Trout has just received a memo explaining that because of his department's success with the newly developed TemperTool, his request for three new employees has been approved. Gregory now faces the challenge of working with the areas of human resource management in recruiting, selecting, training, and maintaining effective employees. To determine a fair compensation for the employees, Gregory should: a. devise a wage and salary survey. b. use a performance review ranking system. c. use job evaluation techniques. d. give employment tests to the employees. e. conduct a job analysis.

use job evaluation techniques.

GE and Tupperware Nordic are two companies that: a. use centralized communication networks. b. require their top managers to attend monthly seminars on effective communication. c. operate successfully without using any form of social media. d. use social media as an effective employee engagement tool. e. have a strong commitment to social responsibility through a "Go Green" philosophy.

use social media as an effective employee engagement tool.

In the __________ structure, the organization may be viewed as a central hub surrounded by a network of outside specialists, sometimes spread all over the world.

virtual network

__________ decisions are associated with conflicts over goals and decision alternatives, rapidly changing circumstances, fuzzy information, unclear links among decision elements, and the inability to evaluate whether a proposed solution will work.

wicked

All of the following are ways managers can improve their writing skills except: a. respecting the reader. b. getting a second opinion. c. knowing their point and getting to it. d. writing clearly rather than impressively. e. writing lengthy explanations.

writing lengthy explanations.