MGMT 3302 Exam 3 - Hartsell

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of blacks and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. This ____ team has two years to gather information and create a plan.

project

What type of job interview might be used after a background question revealed the applicant had spent three years working in Africa convincing parents to allow their children to take polio vaccine?

semistructured

Zara clothing stores has developed a system that can order new fashions and deliver them to the store in only three weeks. It uses ____ to pass information to the next person in the line of development.

sequential interdependence

A(n) ____ is a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources directly.

simple matrix

A producer of mobile aerial work platforms rewards employees for the number of basic skills they can perform rather than for the jobs to which they are assigned. Prior to initiating this system, pay increases were based on a merit system. The merit system is still in effect; however, the new program emphasizes continued acquisition of new skills. The company uses ____.

skill based pay

Aptitude tests are also called ____.

specific ability tests

The ____ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates

structured

is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.

task significance

According to the job characteristics model, ____ means pushing some managerial authority down to workers.

vertical loading

A park, recreation, and open space (PROS) cooperative is a recognized association of park, recreation, open space, and related entities united voluntarily. PROS cooperatives conserve the diversity of valued resources and recreation opportunities for the benefit these afford individuals, communities, the economy, and the environment. A PROS cooperative is an example of a ____ organization.

virtual

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

work sample tests

Sharron Grant-Burton was a marketing director for Covenant Care, owner of skilled-nursing and assisted-living facilities. During a discussion of the fairness of the company's bonus structure with other marketing directors, Grant-Burton said she did not receive a bonus because her executive director "did not believe in them." Several days later, Grant-Burton was fired and told she had been terminated for a number of unspecified reasons, including her comments about bonuses. This is an example of a ____.

wrongful discharge

Which of the following team sizes usually provides the best performance?

6 to 9

The ____ is a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than a specified level of the selection rate for a nonprotected group.

80 percent rule

____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants.

Background checks

How would you respond to the following statement? "Group conflict is always bad."

Cognitive conflict is strongly associated with improvements in team performance

How would you respond to the following statement? "Group conflict is always bad."

Cognitive conflict is strongly associated with improvements in team performance.

____ is the extent to which team members are attracted to a team and motivated to remain with it.

Cohesiveness

Which of the following statements about team training is true?

Cross-training is less appropriate for teams of highly skilled workers

Which of the following is NOT a characteristic of functional departmentalization?

Functional departmentalization produces managers with broader experience and expertise

The city of College Station, Texas has implemented a program to reward employees for finding ways to save money for the city through improved operations and innovations. The city government is using ____.

Gainsharing

Which of the following is a method used for compensating employees for team participation and accomplishments?

Gainsharing

____ is a compensation system in which companies share the financial value of performance gains such as productivity, cost savings, or quality with their workers.

Gainsharing

____ is the process of finding, developing, and keeping the right people for the company.

Human resource management

____ help companies meet the legal requirement that their human resource decisions be job-related.

Job specifications, job analyses, and job descriptions

Which of the following is a useful guideline for successful management of virtual teams?

Keep team interaction upbeat and action-oriented.

Which of the following statements about Internet recruiting is true?

The Internet allows companies to quickly reach large numbers of people.

Which of the following statements about team development is true?

The growth stages are forming, norming, and performing.

A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. If background checks reduced employee thievery over a period of time and throughout the industry, then this selection process would be ____.

Validation

Which of the following statements about job validation tests is true?

Validation refers to the process of determining how well a selection test or procedure predicts future job performance.

Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds is using ____.

Work teams

With ____, teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes.

bureaucratic immunity

"References Etc" will pose as a prospective employer, call a prior employer on an employee's behalf, and find out what the former employer is saying. If the prior employer provides unsubstantiated negative information, then the job applicant ____.

can sue for defamation

According to an Indian Cardinal by the name of Varkey Vithayathil, the greatest weakness of the Catholic Church is the way papal authority is exercised without the participation of those concerned. His eminence Cardinal Vithayathil is criticizing the fact that the Catholic Church relies on ____.

centralization of authority

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

cognitive ability tests

A leading coatings and paints manufacturer established a team that resulted in a significant increase in plant availability and a decrease in plant downtime. Previously, the plant had lost considerable time daily because the assembly line had to be cleaned whenever the production schedule called for a different color, etc. to be produced. This team, which was composed of employees from several different departments, exemplifies a(n) ____.

cross functinal

Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients, by using ____ departmentalization.

customer

Which of the following types of departmentalization does NOT have a problem with the duplication of resources?

functional

Teams can be broadly classified as either ____.

functional or cross functional

The central concern of the job characteristics model (JCM) is ____.

internal motivation

Two of the most important results of a job analysis are ____.

job descriptions and job specifications

Which of the following is an internal recruiting method?

job posting

In order to be considered ____, recruitment, selection, training, performance appraisals, and employee separations must be valid and be directly related to the important aspects of the job and identified by a careful job analysis.

job-related

Because of problems associated with conflicts over schedules, budgets, and available resources (including employees), ____ departmentalization often evolves from a simple form to a more complex form.

matrix

Group cohesion tends to be relatively strong at the ____ stage of team development.

norming

A team has finally matured into a fully-functioning team at the ____ stage of development.

performing

From a legal perspective, there are two kinds of sexual harassment. They are ____.

quid pro quo and hostile work environment

In recent years, the Air Force Weather Agency (AFWA) has undergone a radical change in how it determines and shares local weather conditions with pilots. Before the local base weather station was responsible for warnings. The quality of this information varied. Now AFWA provides the same high standard of weather information to all pilots. This is an example of ____?

reengineering

LexisNexis realized that its ability to serve new Web-based customers was severely straining its customer service department after thousands of small and midsize law firms representing a huge business opportunity had to wait 48 hours to have their Web accounts activated after signing up. Clearly, LexisNexis needed to revamp its customer sign-up and order-fulfillment processes, which were designed for large law firms and the ordering of hardcover legal tomes. LexisNexis would most likely use ____ to radically change its business practices.

reengineering

The highest level of team autonomy is found in ____.

self designing teams

Honeywell Inc. reorganized its European operations along customer lines to prepare for a unified European Union. In doing so, it abandoned matrix departmentalization. Why would Honeywell engage in such restructuring?

to end conflict between product managers in different parts of its matrix

As a result of their structures, matrix organizations automatically violate the principle of ____.

unity of command

One of the key assumptions underlying the chain of command is ____, which means that workers should report to just one supervisor.

unity of command

The composition of a ____ organization is always changing.

virtual

According to the U.S. Department of Transportation, the construction of tunnels is one of the greatest challenges encountered during road construction. The technique of tunneling has not kept pace with the development of other technical fields. The USDOT has created a national team of tunnel experts to develop road tunnel engineering principles and maintenance practices in the United States through the use of telecommunications and information technology. This group of tunnel experts will comprise a(n) ____.

virtual team

An ESOP is an ____.

Employee Stock Ownership Plan

Which of the following signs would indicate that a team is too small?

The team finds it difficult to come up with ideas or generate solutions to problems.

What is the primary advantage of the structured interview?

all applicants are asked the same questions

To which of the following aspects of the human resource management process does U.S. Federal employment law apply?

all of these

All job applicants for a position in an interior design company were given 10 swatches of fabrics of different colors and textures, 30 different paint chips, and 6 different floor treatments. They were then told to select the best fabric, paint, and floor treatment for an office. What type of selection test was used in this example?

aptitude testing

Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture, the bladder will prevent the tank from exploding. The bladders must be defect-free. To check the bladders, company employees must be able to crawl in an 18-inch diameter hole in the bladder side and look for light leaks. A limitation on weight and height of individuals working in quality control at this company would be legal because it is an example of ____.

bona fide occupational qualifications (BFOQs)

The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.

bona fide occupational qualifications (BFOQs)

Which of the following is a factor that companies should carefully manage in order to increase the likelihood that teams will succeed?

bureaucratic immunity

The term ____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

compensation

In a(n) ____, managers from different parts of the matrix report to matrix managers who help them sort out problems and conflicts.

complex matrix

Which of the following is NOT necessary for stretch goals to effectively motivate teams?

conflict management training

To ensure that sexual harassment laws are followed and not violated, companies should ____.

do all of these

As a member of a typical traditional work group, Joshua should expect to be responsible for ____.

doing what he is told to do

The primary disadvantage of geographic departmentalization is ____.

duplication of resources

Disadvantages of ____ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross-departmental coordination.

functional

Which of the following is a potential disadvantage associated with the use of work teams?

initially high employee turnover

In a(n) ____ organization, the normal procedure for dealing with any matter lying outside the boundaries of one individual's functional responsibility is to refer it to the point in the system where such responsibility is known to reside, or, failing that, to lay it before one's superior.

mechanistic

When higher management in a(n) ____ organization admits there is a need for better communication, the response is to tether subordinates to their jobs and to appoint newly hired employees who specialize in establishing liaison relationships.

mechanistic

Except for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.

modular organizations

The three types of task interdependence are

pooled, sequential, reciprocal

Estimates of from 2 percent to 20 percent of a taxicab company's driver workforce could result as new federal regulations requiring that all drivers be fingerprinted and the drivers checked to see if they have a criminal record. This new ____ will cause a worsening problem for the already over-extended employer.

background check

Leaders during any disaster need to give their employees a sense that everyone is participating in the relief effort. The Gap gave its employees the authority to transfer their paid time off to some 1,300 employees affected by Hurricane Katrina. The Gap used ____ to allow its employees to gain a feeling of intrinsic motivation.

empowerment

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. At its inception, this group was in the ____ stage of team development.

forming

____ determines the number, kind, and variety of tasks that individual workers perform in their jobs.

job design

A group of workers in a medical examiner's office decided that they would not wear blue jeans to work because such casual wear seemed unprofessional. This informal agreement was made even though the office did not have a dress code. The workers created a(n) ____.

norm

Like most large U.S. hospitals, University Health Care System spends an enormous amount on patient supplies. The hospital has more than 15,000 individual products that are purchased on a routine basis. Its purchasing manager instituted a hospital-wide purchasing policy that gave a specific code to each individual item. In other words, the purchasing manager engaged in ____.

standardization