MGMT 3340 Q4

In 2016, the average pay for a CEO was

$10.8 million

According to the_____ approach, companies and their managers behave legally and ethically and try to balance the interests of different stakeholders as the need arises.

Accommodative

The _______ approach to social responsibility is most likely to be taken by a typical large U.S. company.

Accommodative

The _____ stakeholder group is considered to be the most critical.

Customers

Dianna has witnessed her manager harassing a coworker on multiple occasions. Dianna knows that she should report the incidents to a superior manager, but she is hesitant to report the inappropriate behavior because she thinks she could lose her job. This example illustrates a(n)

Ethical dilemma

_____ are the moral principles and beliefs about what is the right or appropriate way to behave.

Ethics

Which of the following statements is true about the role of organizational culture?

Ethics ombudspeople can provide guidance when organization members are uncertain about whether an action is ethical.

Which of the following statements is true about ethics?

Laws change to reflect the changing ethical beliefs of a society.

_____ are frequently in the position of having to juggle the interests of different stakeholders, including themselves.

Managers

_____ have a claim on an organization because they bring to it their skills, expertise, and experience.

Managers

______ are the stakeholder group with the most responsibility for deciding the goals of the organization.

Managers

_____ are thoughts and feelings that tell people what is right or wrong.

Moral scruples

Paul works in the billing department for a medical center. He reports to his manager that some patients' bills include additional fees for which they should not be charged. His manager tells him to ignore the issue and keep processing the bills. This is an example of a(n) ______ approach.

Obstructionist

Bob gave a talk to his employees about standards that govern how members of their profession should conduct themselves. He was talking about ______ ethics.

Occupational

______ ethics are the guiding practices and beliefs through which a particular firm and its managers view their responsibilities to stakeholders.

Organizational

______ ethics are the standards that govern how members of a society should deal with one another in matters involving issues such as fairness, justice, poverty, and individual rights.

Societal

Which of the following statements is true of ethical decision making?

The failure of a company can have catastrophic effects on a community since a general decline in business activity can affect a whole nation.

Which of the following statements is true about stockholders?

They have a claim on a company because when they buy its stock or shares, they become its owners.

Simon was confronted with a serious ethical dilemma. He responded with a solution that created the greatest good for the greatest number of people. Which ethical rule best describes his response?

Utilitarian

The president at Protector's Insurance takes pride in the fact that his organization strives to behave legally and ethically. The company advocates an approach that tries to balance the interests of different stakeholders in relation to the claims of other stakeholders. What approach to social responsibility is the organization implementing?

accommodative

Which of the following is a method by which a company can act ethically toward employees and meet their expectations?

by creating an occupational structure that fairly and equitably rewards organization members for their contributions

A company that expects its managers to behave ethically to the degree that they stay within the law is acting with a(n) _____ approach.

defensive

Managers who sell their stock in advance of other stockholders because they know that their company's performance is about to fall demonstrate the _____ approach to social responsibility.

defensive

WorldCom gave managers stock options and bonuses even when the company performance was declining, and managers sold their stock in advance of other stockholders. This illustrates the_____ approach.

defensive

Bryan is the manager of a company which has been judged as having the best corporate reputation for two years in a row, based on a survey of countrywide consumers. This company is well known for its

ethical culture

Phil has noticed that his operations manager has been practicing unethical means to reap personal benefits at the expense of the company's customers. He will most likely approach the _____ to report the matter without fear of retribution.

ethics ombudsperson

Robert and his HR team have adapted several existing company policies. He is unsure if all these policies can be implemented on ethical grounds. His team can approach a(n) _____ to resolve the matter.

ethics ombudsperson

The _____ has organization-wide authority. Hence, organization members in any department can communicate instances of unethical behavior by their managers or coworkers without fear of retribution.

ethics ombudsperson

When faced with an ethical dilemma as a manager, Sam tries to reflect on his upbringing to decide between right and wrong. Sam is reflecting on ______ ethics.

individual

Managers at Enron prevented employees from selling Enron shares in their pension funds while they sold hundreds of millions of dollars' worth of their own Enron stock. This illustrates the_____ approach to social responsibility.

obstructionist

The managers of Lehman Brothers, whose bankruptcy helped propel the 2008-2009 financial crisis, used loopholes in U.K. law to hide billions of dollars of worthless assets in its balance sheet to disguise its poor financial condition. Which of the following approaches to how to be socially responsible is illustrated from this example?

obstructionist

When tobacco companies sought to hide evidence that cigarette smoking causes lung cancer, they were exhibiting a(n) _____ approach to social responsibility.

obstructionist

After a lengthy investigation, Larry lost his license to practice law on charges of accepting bribes. In all likelihood, Larry probably violated his _____ ethics.

occupational

Companies that go out of their way to learn about the needs of different stakeholders and use organizational resources to promote their interests are using the _____ approach.

proactive

Which of the following approaches is characterized by the highest degree of social responsibility?

proactive

Demonstrating its social responsibility helps a company build a good

reputation

Samantha made some changes in the production process to make sure employees could perform tasks without endangering their health and safety. Samantha was employing the moral rights rule to

seek to protect the rights and privileges of people affected.

Tiffany & Co. has a deep moral commitment to act responsibly in its sourcing of precious metals and gemstones. This is an example of ______ ethics.

societal

Bank of America's plan to reduce the workforce in its consumer banking unit by thousands will

take a heavy toll on individual workers and local communities.

Nancy wants to report some unethical behavior among colleagues in her department, but she doesn't want to her colleagues to know she is the whistle-blower. Nancy should talk to

the ethics ombudsperson.

One managerial implication of the justice model is that managers should base their decisions on

whatever promotes a fair distribution of outcomes.