MGMT 339

What are the three skills identified by Katz as important for successful management​ performance?

Technical, human, and conceptual

The​ _______________ holds that before managers initiate any​ action, they should clearly​ determine, understand, and state organizational objectives.

principle of the objective

Which term is used to describe any factor within an organization that is a barrier to organizational goal​ attainment?

problem

A plan that outlines a series of related actions that must be taken to accomplish a particular task is called a​ ________.

procedure

Regardless of how departments and functions are individually​ managed, they are always linked together through

processes

​_______ are the fundamental activities that organizations use to do work and achieve their goals.

processes

According to the contemporary view of management​ skills, which set of activities is focused on modifying organizational components such as monitoring the​ organization's external​ environment?

production-related activities

_______ standards address how much different segments of an organization should produce.

productivity

Roberta has created a plan to create a new office space for her organization. This is the planning type of​ ________.

program

Which term describes a​ single-use plan designed to carry out a special project within an​ organization?

program

The​ __________ is a scheduling tool that emphasizes the interrelationship of tasks and shows both the estimates of time necessary to complete each activity and the sequence of activities that must be followed to complete a project.

program evaluation and review technique

Alex is engaging in planning for his company so that the company has less risk and uncertainty. Which organizational planning purpose type does this​ fit?

protective

The organizational structure that simplifies the lines of authority and is particularly effective for large projects is

pure project

Green Lawn​ Inc., a lawn care​ company, has been working on a plan to more efficiently mow customer lawns. The company has a chosen plan and is now implementing it. This is an example of which step in the planning​ process?

putting plan into action

Which of the following is the final step in the planning​ process?

putting the plans into action

The primary factors that govern the value of information within an organization include information​ appropriateness, timeliness,​ quantity, and​ _______________.

quality

In an environment where the planned activities have been accomplished​ previously, there are several ways of getting time estimates. Which of the following is the least​ useful?

random number generator

In the​ "facilitator" role, the project manager must

resolve conflicts between departments to ensure that the project has appropriate resources.

A standing plan that indicates what an organizational member should or should not do and allows no room for interpretation is known as​ a(n) ________.

rule

A​ ________ is a plan that designates specific required action.

rule

A sales forecasting technique that predicts future sales by analyzing the opinions of salespeople as a group is known as the​ _________________.

salesforce estimation method

Cellular Solutions is a company that sells smart phones to consumers. The smart phone as a product is in a market where most people who want the product have it and people only buy a new one due to their old one wearing out. In the product life​ cycle, the stage that best fits this situation is​ ________.

saturation

Path

The sequence of activities between a project's start and finish.

Which of the following scenarios illustrates an order​ winner?

Ken had always been fascinated by shiny​ objects, so he plucked the​ chrome-plated thermos from the shelf and raced to the nearest checkout line.

Cost to Crash per period

(crash cost - normal cost) / (normal time - crash time)

To increase personal power in an​ organization, a manager should focus on developing all of the following attitudes or beliefs in other organization members​

A. A sense of identification with the manager B. The perception that they depend on the manager C. A sense of obligation toward the manager D. A belief that the manager is an expert in the organization

Which of the following events from the twentieth century defines the history of operations and supply chain​ management?

A. Alfred​ Sloan's introduction of strategic planning for achieving product proliferation and variety. B. The invention of the assembly line for the Model T car by Henry Ford. C. The Toyota Production System for removing wasteful activities from an organization.

Which management action would likely encourage the advancement of women in an​ organization?

A. Encouraging women to take the initiative in obtaining management positions B. Making sure that women know the top three strategic goals for the company C. Teaching women how to better manage their time D. Having career discussions with women who have management potential

Which of the following statements is generally true for manufacturing processes when volumes are high and process divergence is​ low?

A. Flexibility is not needed to utilize resources effectively. B. Line flow is possible. C. Less discretion is allowed in order to avoid the unpredictable demands required by customized orders.

the four primary factors that determine the value of​ information?

A. Information appropriateness B. Information quantity C. Information timeliness D. Information quality

Which of the following are the key areas in which Drucker advised managers to set management system​ objectives?

A. Market standing B. Public responsibility D. Productivity E. Worker performance and attitude

Which of the following are statements regarding the advantages of​ planning?

A. Planning emphasizes organizational objectives. C. A planning program enhances decision coordination. D. Planning allows managers to be​ future-oriented. E. Planning adds to the creation of new ventures.

Which of the following are steps in the planning​ process?

A. Stating organizational objectives B. Developing premises on which to base each alternative D. Putting the plans into action E. Listing alternative ways of reaching objectives

Order Qualifiers

Minimum level required from a set of criteria for a firm to do business in a particular market segment.

maximum crash time

Normal time - crash time

Which term describes what an organization exists to​ do, given a particular group of customers and customer​ needs?

Organizational purpose

Yuan is currently looking for information on the recent productivity of his work group. Which management function is he involved​ with?

controlling

A​ ________ process is a set of activities that delivers value to external customers.

core

Which of the following refers to the managerial activity aimed at getting organizational performance up to the level of performance​ standards?

corrective action

Gerrard is currently determining the cost to make a product. He will then present a report on what he finds. This best fits the controller function of​ _______.

cost accounting

Projects have a life cycle that consists of all of the following major phases except​:

crashing

Some important metrics to consider for a financial advising firm might include

customer satisfaction

A systematic approach to process analysis would include the following​ step:

define scope

Which of these comes from a​ manager's relationship with​ subordinates?

personal power

The function that precedes and forms the basis for other management functions is​ ________.

planning

The process of determining how an organization can get where it wants to​ go, and what it will do to accomplish its objectives is known as​ _________.

planning

Which term refers to the process of determining how an organization can get where it wants to​ go, and what it will do to accomplish its​ objectives?

planning

Which two management functions have been called the​ "Siamese twins of​ management" because they are so closely​ linked?

planning and controlling

A​ ________ is a standing plan that furnishes broad guidelines for taking action consistent with reaching organizational objectives.

policy

A​ _________ is a plan that furnishes broad guidelines for taking action consistent with reaching organizational objectives.

policy

cost to crash per period equation

(CC-NC)/(NT-CT)

Which of the following outcomes are a direct results of market​ analysis?

- Corporate responses to changes in the business environment - Identification of customer needs - Assessment of​ competitors' strengths

Management by Objectives (M B O) advantages

- Emphasize what should be done in an organization to achieve organizational goals - Secures employee commitment to attaining organizational goals

There are four major phases in a project life cycle.

- Initiation - Planning - Execution - Close out

Project Costs

- Normal time (N T) is the time necessary to complete an activity under normal conditions. - Normal cost (N C) is the activity cost associated with the normal time. - Crash time (C T) is the shortest possible time to complete an activity. - Crash cost (C C) is the activity cost associated with the crash time.

Making Control Successful

- Specific Organizational Activities Being Focused on - Different Kinds of Organizational Goals - Timely Corrective Action - Communication of Mechanics of Control Process

Power

- The extent to which an individual is able to influence others so they respond to orders - The greater the ability to influence, the more power the individual is said to have

Management by Objectives (M B O) disadvantages

- Time-consuming- Increased paperwork

A​ high-volume manufacturing process typically means all of the following​:

- a​ line, or​ continuous, process. - greater capital intensity. - less resource flexibility.

three steps of controlling process

- measuring​ performance - comparing measured performance to​ standards - taking corrective action.

A high​ customer-contact service process typically indicates all of the following​:

- more resource flexibility - a​ front-office process structure. - diverse work flows.

Which of these activities are major component of the initial phase of planning and managing​ projects?

-Selecting the organizational structure -Selecting the project manager and team - Defining the scope and objectives

Estimating Activity Times

-Statistical methods -Learning curve models -Managerial opinions

What are the stage in the product life​ cycle?

-introduction -growth -saturation -decline

Guidelines for Establishing Quality Objectives

1. Let people have a voice 2. State objectives specifically 3. Relate objectives to specific actions 4. Pinpoint expected results 5. Set goals high enough, but not too high 6. Specify when goals are to be achieved 7. Set objectives in relation to other objectives 8. State objectives clearly and simply

Controlling Process

1. Measuring performance 2. Comparing measured performance to standards 3. Taking corrective action

A manager who performs personal favors for other employees is likely attempting to develop which of the following attitudes among other organizational​ members?

A sense of obligation toward the manager

Network Diagram

A visual display designed to depict the relationships between activities, that consist of nodes (circles) and arcs (arrows)- Program Evaluation and Review Technique (P E R T)- Critical Path Method (C P M)

The methods of project management offer several benefits to project managers. Which of the following is among​ them?

A. highlights the activities that may be delayed without affecting project completion dates Your answer is not correct. B. forces project teams to identify and organize the data required C. helps managers analyze the time and cost implications of resource​ trade-offs

Which of the following are network planning method developed in the​ 1950s?

A. the critical path method​ (CPM) B. the program evaluation and review technique​ (PERT)

A good brainstorming session has the following​ characteristic:

Ability to think of creative​ ideas, no matter how far fetched

Earliest finish time (E F)

An activity's earliest start time plus its estimated duration (t) of E F = E S + t

Process Charts

An organized way of documenting all the activities performed by a person or group, at a workstation, with a customer, or working with certain materials

There are six steps in the planning process. What is step​ 4?

Choosing the best alternative for reaching objectives

Personal Power

Derived from manager's relationship with others

Positional Power

Derived from the organizational position manager holds

Which of the following considerations is involved in developing a corporate​ strategy?

Developing a staffing plan for the upcoming production period

Which is the best statement regarding work breakdown​ structure?

Each activity in the WBS must have an​ "owner" who is responsible for doing the work.

Which of the following is FALSE regarding factors necessary for a successful MBO​ program?

Given that MBO is at the employee​ level, top management does not have to be as committed to the MBO program as employees do in order for the program to be successful.

information appropriateness

How relevant information is to the decision-making situation

Data Contamination

Inaccurate data gathering that makes the data less representative of reality

Sarah is planning a department expansion and is meeting with her staff to discuss the most effective ways to handle the change. This is an example of which step in the planning​ process?

Listing alternative ways of reaching objectives

Which of the following is the second step in the planning​ process?

Listing alternative ways of reaching objectives

A major supplier to an auto manufacturer would most likely adopt which production and inventory​ strategy?

Make-to-stock strategy

total power

Manager's power is a combination of two kinds of power

Which statement best summarizes how managers influence​ organizations?

Managers influence all phases of the modern organization

Which term refers to a target toward which an open management system is​ directed?

Organizational objective

Juanita is the manager for a group of workers that create cars in a factory setting. This means Juanita is best defined as what kind of​ manager?

Plant manager

Which managerial activity is LEAST relevant to the success and effectiveness of the control​ process?

Regulating control systems to minimize their impact on organization standards

Which of the following is the first step in the MBO​ process?

Review organizational objectives

Which of the following is the first step in evaluating the quality of organizational​ information?

Selecting the data to be analyzed and then determining the value of the information

Which of the following is the first step in the planning​ process?

Stating organizational objectives

MBO process

Step​ 1: Review organizational objectives Step​ 2: Set worker objectives Step​ 3: Monitor progress Your answer is correct. Step​ 4: Evaluate performance Step​ 5: Give rewards

Julie is the manager of Terrance and they have engaged in the Management by Objectives process. Julie is currently checking on​ Terrance's work and how well he is reaching his objective. This corresponds to what step in the MBO​ Process?

Step​ 3: Monitor progress

Which of the following is a characteristic of most MBO​ programs?

The MBO process secures employee commitment to attaining organizational goals.

information quantity

The amount of decision-related information that managers possess

Mindy works hard to maintain information security by regularly checking on the risks to information the company has and the company information systems. This best fits the Generally Accepted System Security Principles​ (GASSP) concept of​ _______.

The assessment principle

Which of the following statements about a high customer contact​ front-office service process is​ true?

The customer​ (internal or​ external) is​ present, actively​ involved, and receives personal attention.

Information Quality

The degree to which information represents reality

Earliest start time (E S)

The earliest finish time of the immediately preceding activity.

Which principle of the Generally Accepted System Security Principles​ (GASSP) is characterized by respecting the rights of all organizational members when creating policies regarding security​ measures?

The equity principle

Information Timeliness

The extent to which the receipt of the information allows decisions to be made and actions to be taken

Latest start time (L S)

The latest finish time minus its estimated duration (t) of L S = L F − t

Latest finish time (L F)

The latest start time of the activity that immediately follows.

Activity Slack

The maximum length of time that an activity can be delayed without delaying the entire projectS = L S − E S or S = L F − E F

Managers can use specific guidelines to increase the quality of their objectives. One of the guidelines is to state objectives as specifically as possible. Why might this be​ important?

When objectives are too​ general, the productivity of individuals attempting to reach those objectives tends to fluctuate significantly over time

Personnel managers provide organizations with which of the​ following?

a competent workforce

Order Winners

a criterion customers use to differentiate the services or products of one firm from those of another

A back office service structure is most similar to

a line process

Precedence relationship

a relationship that determines a sequence for undertaking activities; it specifies that one activity cannot start until a preceding activity has been completed

According to C.W.​ Roney, which purpose of planning is to increase the degree of organizational​ success?

affirmative

An example of a plant within a plant​ (PWP) is

an emergency department at a large municipal hospital.

A network of applications established within an organization to give managers information that will assist with decision making is known as​ __________.

an information system

Core competencies reflect the collective learning of the organization. Core competencies include

a​ well-trained, flexible workforce

Which of the following is NOT one of seven mistakes to avoid when managing​ processes?

being satisfied even when fundamental​ "reengineering" changes are not made

Letting a group of people knowledgeable about the process propose ideas for change is an example of

brainstorming

The finance function influences operating decisions about

capacity expansion

Which type of organizational resource is described as machines used during the manufacturing​ process?

capital

​_______ resources are machines used during the manufacturing process.

capital

Which term refers to a sequence of​ work-related positions occupied by a person over the course of a​ lifetime?

career

​_______ activities are management efforts aimed at modifying organizational components.

change-related

When managers go out of their way to ensure that employees know exactly what details are required to increase the quality of a controlling​ subsystem, managers are most likely​ ____________.

communicating the mechanics of the control process

A manager with​ _______ skills is able to understand how various functions of the organization complement one​ another, how the organization relates to its​ environment, and how changes in one part of the organization affect the rest of the organization.

conceptual

Susan is a manager given the task of helping a major organizational change take place. In order to help make the change successful she is looking to build her understanding of how changes in one part of the organization impact the rest of the organization. In the management skill types offered by​ Katz, Susan is building her​ ____ skills.

conceptual

A credit​ card-processing firm would be likely to list the following competitive priorities for its external​ customers:

consistent quality

The​ _______________ management function is focused on collecting data on employee performance and comparing it to previously set standards.

controlling

The closer an organization comes to achieving its​ goals, the more​ ________ its managers are considered.

effective

Technological change is proceeding at a rapid​ rate, but there are many challenges such as

employees may resist technological change if it is not managed well.

Which of​ GASSP's principles for maintaining information security calls for managers to​ "respect the rights of all employees when setting​ policy"?

equity principle

During which career stage do individuals who are about 25 to 45 years old start to become more productive or higher​ performers?

establishment

Individuals at which career stage are generally about 15 to 25 years old and are involved in some type of formal​ training, such as college or vocational​ education?

exploration

Which evolutionary stage of a career occurs at the beginning of a career and is characterized by​ self-analysis and the exploration of different types of available​ jobs?

exploration

Only the operations function part of an organization must design and operate processes that are part of a supply chain and deal with​ quality, technology, and staffing issues.

false

The effective operation of a firm and its supply chain is NOT as important as the design and implementation of its processes.

false

Gymtastic was able to serve large crowds of customers and then adjust operations to serve very few customers thanks to their competitive capability related to

flexibility

The result of a​ firm's splitting large​ plants, which produced all the​ company's products, into several specialized smaller plants is

focused factories

Which term refers to the process of predicting the likelihood of uncertain events or outcomes that will influence the operation of the​ organization?

forecasting

Which service process structure typically involves work flows with steps that vary from one customer to the​ next?

front office

There are several types of benchmarking. These​ include:

functional benchmarking

Which of the following is the final step in the MBO​ process?

give rewards

​Essentially, the role of managers is to​ ________.

guide organizations toward goal accomplishment

Which of the following conditions is generally associated with a job​ process?

high resource flexibility

​_______ skills build cooperation within the team being led.

human

The six step blueprint for process analysis begins​ with:

identify opportunity

​____________ refers to details about a project or the set of conclusions resulting from data analysis.

information

__________ determines the relevance of information when a manager faces a​ decision-making situation

information appropriateness

Which of the following is a network of applications created in a firm to give managers information that will assist them in the​ decision-making process?

information system

A primary enabler of process reengineering is

information technology

Bethany finds that she​ doesn't get information far enough ahead of time to use it successfully. This situation best shows a lack of​ _______.

information timeliness

What do all processes​ have?

inputs and outputs

The​ _____________ method involves specific managers in an organization gathering to discuss their opinions on what will happen to sales in the future.

jury of executive opinion

A functional organizational structure requires that the project be

led by a project manager who can negotiate assistance from personnel in other functional areas.

What would be the likely process characteristics of the typical college dining​ hall?

line flows

Selecting the transportation mode​ (train, ship,​ truck, airplane, or​ pipeline) and scheduling both​ in-bound and outbound shipments is typically accomplished by which supply chain​ process?

logistics

Steven is currently 52 years old. In his​ job, Steven has stabilized performance and has little career progress. Steven is most likely in the career evolution stage​ of: __________.

maintenance

The third stage in career evolution is the​ _______ stage.

maintenance

Which term refers to the process of reaching organizational goals by working with and through people and other organizational​ resources?

management

Which term refers to the proportion of total organizational resources that contribute to productivity during the manufacturing​ process?

managerial efficiency

An electronics company is currently looking at the share of total sales it has compared to competitors. This is an example of a​ ________standard.

market position

Drucker recommended eight key areas where managers should set system​ objectives, including setting objectives indicating where the company would like to be​ vis-à-vis its competitors. This is referred to as​ ________.

market standing

What is the first step in the controlling​ process?

measuring performance

Although women and men make up roughly the same proportion of the​ workforce, __________.

men hold a disproportionate number of higher paying jobs

Which organizational level would be concerned with the allocation of resources to assigned​ tasks, the establishment of plans to meet operating​ objectives, and control of​ operations?

middle managment

What is the third step of the MBO​ process?

monitoring progress

On which of the following topics should effective project tracking systems collect​ information?

open​ issues, risks, and schedule status

The foundation for managing processes and value chains is

operations strategy

The three mainline functions of any business are

operations, marketing, finance

Which core process includes the activities required to produce and deliver the service or product to the external​ customer?

order fulfillment process

Which management function involves assigning tasks to various individuals or groups within the​ organization?

organizing

​________ includes determining tasks and groupings of work.

organizing

Which of the following are characteristics of service provider​ operations?

perishable outputs

Which type of power increases as organization members perceive that the​ manager's level of expertise is​ significant?

personal

Roderick has a significant amount of power due to his strong personal relationships with his subordinates. This type of power is known as​ _______.

personal power

The difference between​ people-processing service and​ possession-processing services is that

services are provided to the customer who must be present in​ people-processing; services are provided for the customer who does not need to be present in​ possession-processing services.

Project Crashing

shortening the duration of the project

If​ "every process and every person in an organization has​ customers," then

some customers are external and some are internal

A(n) _______________ is the established level of performance to serve as a model for evaluating an​ employee's success.

standard

In which step in designing a PERT network does the manager identify the critical​ path?

step 4

Decisions that tend to focus on the entire​ organization, cutting across departmental​ lines, and have​ long-term consequences are called

strategic

An indicator that an issue or weakness exists is known as​ a(n) _______.

symptom

​_______ skills involve the ability to apply specialized knowledge and expertise to​ work-related techniques and procedures.

technical

Resource allocation involves

the assignment of resources to the most important activities

Competitive Capabilities

the cost, quality, time, and flexibility dimensions that a process or supply chain actually possesses and is able to deliver

Competitive Priorities

the critical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now and in the future

Process Strategy

the pattern of decisions made in managing processes so that they will achieve their competitive priorities

critical path

the sequence of activities in a project that is expected to take the longest to complete

Information​ ___________ refers to the extent to which the receipt of information allows decisions to be made and action to be taken to the benefit of the firm.

timeliness

What is the fifth step necessary to operate an information system​ (IS) properly?

transmitting information

Each function of an organization has its own identity and yet is connected with operations through shared processes.

true

Management principles are​ ________.

universal

SSS is a local restaurant serving the needs of college​ students, faculty, and staff. The manager is considering adding a website so​ carry-out customers can order in advance more easily. Which process would be a core process in this new​ undertaking?

web design

Juan is a CEO who has created a new plan for his organization that is targeted to be achieved in 3 years. This timeline makes it what kind of​ objective?

​intermediate-term objective