MGMT 3600 EXAM 2 chapters 4,5,&6.

Which of the following needs is the weakest according to Maslow's needs hierarchy theory?

Need for self-actualization

Reducing work effort and contributions

Neglect

Employees with an emotional attachment to, identification with, and involvement in a particular organization are likely to have -a high level of work motivation. -extreme emotional dissonance. -a low level of emotional activation. -a high level of continuance commitment. -a high level of calculative commitment.

A high level of work motivation.

Job satisfaction has a considerable affect on employee behavior. which of the following is a sign of job satisfaction? •Exit •voice •attitude •loyalty •neglect

Attitude

Which of the following exist from birth?

Drives

________ is the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others.

Emotional intelligence

Which of these statements about emotional labor is true? -Jobs involving customer service do not require emotional labor. -Research indicates that emotional display rules and standards are very similar around the world. -Emotional labor demands are lower in jobs requiring a variety of emotions. -Emotional labor demands are lower in jobs where interaction with clients is frequent. -Emotional labor demands are higher in jobs requiring more intense emotions.

Emotional labor demands are higher in jobs requiring more intense emotions.

Which of these performance-based rewards tends to create a connection between the employee's work effort and the reward received?

Gainsharing plan

Which of the following are included under constructive thought patterns in self-leadership?

Self-talk and mental imagery

Which of the following does scientific management include?

Systematically dividing a job into its smallest possible elements and assigning these divided tasks to employees who are best qualified to perform them

Attempting to change the dissatisfying situation

Voice

Beliefs, feelings, and behavioral intentions are components of -attitudes. -the EVLN model. -organizational commitment. -emotions. -the psychological contract.

attitudes

Which core job characteristic(s) affect(s) experienced responsibility for work outcomes?

autonomy

Employee engagement is on the minds of many business leaders because of evidence that it predicts

employee and work unit performance

A(n) _____ operates when we believe that everyone in the group should receive the same outcomes.

equality principle

Liam has decided that he has been praising his unit too much. He thinks they just expect him to praise them so he stops. The unit performance declines. This is an example of

extinction.

The four dimensions of emotional intelligence form a hierarchy. circle. maze. intersection. triangle.

hierarchy

XYZ Corp. provided training and clarified job requirements. This practice improves employee motivation by

improving E-to-P expectancies

People experience self-actualization by applying their skills and knowledge, observing how their talents achieve meaningful results, and experiencing personal growth through learning. These are the conditions for

intrinsic motivation.

team rewards are better than individual rewards when employees work in highly interdependent jobs because

it is difficult to measure individual performance in these situations.

The stress consequence called job burnout occurs when people experience all of the following except -laziness. -emotional exhaustion. -cynicism. -depersonalization. -reduced personal accomplishment.

laziness

Which of the following dimensions is possessed by employees when they feel empowered, care about their work, and believe that what they do is important?

meaning

companies need to align rewards with

performance within the employee's control.

Negative reinforcement is often confused with

punishment

Jonah is working on building the new sign at the town's entrance complete with flowers, lighting, and an event marquee. At the end of every day he measures his progress. This is an example of

self-monitoring.

_____ is the degree to which a job requires completion of a whole or identifiable piece of work, such as assembling an entire broadband modem rather than just soldering in the circuitry.

task identity

Emotional labor is -the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. -the tendency to change our attitudes so they become more consistent with our behaviors. -a person's evaluation of the job and work context. -a person's emotional attachment to identification with, and involvement in, a particular organization. -maintaining similar emotional display rules and standards around the world.

the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.

In the four-drive theory, three drives are proactive. Only one drive is reactive. It is triggered by

threat

Motivation is closely related to the concept of employee engagement.

true

People with a high power distance tend to have a high respect and priority for money.

true

Studies have found that very difficult goals increase the probability that employees will engage in

unethical behavior

Diego was unhappy that his company did not provide good parking facilities. He found it very stressful to find reasonably priced parking close to his workplace, and what he found caused him to walk several blocks in all weather. This eventually led to job dissatisfaction. Hence, he recommended ways to solve this problem. According to the EVLN model, this information suggests that Diego's main reaction to job dissatisfaction was exit. voice. commitment. loyalty. neglect.

voice

What is the missing link in P-to-O expectancy?

A clear link between the individual's perception and his/her effort

_____ occurs when people perceive that their beliefs, feelings, and behavior are incongruent with each other. Emotions Cognitive dissonance Behavior contingency Behavioral intention Attitude

Cognitive dissonance

Which of the following is most consistent with employability—namely, that employees are expected to continuously learn skills that will keep them employed?

Competency-based rewards

Which of the following is not a common work-life balance initiative? Job sharing Telecommuting Child care support Exercise Personal leave

Exercise

getting away from the dissatisfying situation

Exit

Job evaluation mainly supports the competency approach to rewards.

False

Some jobs can be so specialized that they soon become tedious and trivial. Which of the following would be an example of such a job?

Grocery stork clerk

What is multisource feedback? -Information about an employee's performance is collected from a small variety of people. -Information about an employee is provided in a variety of ways. -Information about an employee is from managers and supervisors. -Information about an employee is from his/her peers. -Information about an employee's performance is collected from a full circle of people.

Information about an employee's performance is collected from a full circle of people.

Employees at CyberTech perform repetitive jobs that have resulted in boredom as well as repetitive strain injury. Technology makes it difficult to combine existing jobs, but the company wants to make employees more multiskilled. Which of the following would best help CyberTech to improve this situation?

Introduce job rotation.

Emotions put us in a state of relaxation. readiness. unpreparedness. distress. experience.

Readiness

According to the needs hierarchy theory, the concept of self-actualization suggests that people are naturally motivated to reach their potential.

True

Drives are innate, universal, and are the "prime movers" of behavior because they generate emotions, which put people in a state of readiness to act on their environment.

True

Employee engagement is on the minds of many business leaders these days because it seems to be a strong predictor of employee and work unit performance.

True

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

True

Stress is best described as -the physiological disorders we experience from adverse environmental conditions. -an adaptive response to a situation that is perceived as challenging or threatening to the person's well-being. -a series of events that cause emotional exhaustion and cynicism toward customers. -environmental conditions that place a physical or emotional demand on the person. -a behavior pattern of people with low risk of heart disease.

an adaptive response to a situation that is perceived as challenging or threatening to the person's well-being.

People learn _____ by observing or hearing about what happened to other people, not just by directly experiencing the consequences. model behavior self-regulation self-reinforcement organizational behavior consequences of behavior

consequences of behavior

Empowerment includes all of the following characteristics except self-determination. meaning. competence. impact. effort.

effort

________ is an individual's emotional and cognitive (logical) motivation, particularly a focused, intense, persistent, and purposive effort toward work-related goals.

employee engagement

Longer work cycles give employees more frequent practice with the task, so jobs are mastered more quickly.

false

Self-concept and past experiences regulate a person's motivated decisions and behavior, but social norms have little to no influence on them.

false

Skill-based pay plans give an employee a higher pay rate for those days that he or she performs two or more jobs at the same time.

false

Self-reinforcement can potentially minimize stress by -removing people from stressors. -helping employees to control the consequences of stress. -helping employees to develop more favorable perceptions of the stressors. -confirming that employees have a right to feel stressed.

helping employees to develop more favorable perceptions of the stressors

People in countries with _____ tend to have a high respect and priority for money.

high power distance

Katie decided to do a more enjoyable task after completing a task that she disliked. This instance is an example of

self-reinforcement.

Inconsistencies and bias in reward systems are often increased because of gainsharing.

False

Patiently waiting for things to improve

Loyalty

Emotions are brief events or "episodes".

True

__________ represent the three dimensions of workaholism. -Efficacy, cynicism, and emotional exhaustion -Work involvement, compulsion to work, and low enjoyment of work -Alarm reaction, resistance, and exhaustion -Time, strain, and role -Cynicism, drive to succeed, and resistance

Work involvement, compulsion to work, and low enjoyment of work

Which of the following are ways to reduce the inequity tension?

Work more slowly, offer fewer suggestions, and engage in less organizational citizenship behavior.