MGMT 371 Chapter 17 Final Exam

Which of the following is the best example of a team in the storming stage of development?

A team with members arguing with each other due to interpersonal issues arising from differences in the perspectives of each team member

Which of the following teams is the best example of a team in the norming stage of development?

A team with members sharing their personal opinion with others and group members being more open to one another's ideas and suggestions

Which of the following teams is the best example of a team in the adjourning stage of development?

A team with some members feeling sad and some feeling relief but ready to move on to the next challenge

Which of the following is one of the main components of a team process?

Constructive conflict

Which of the following statements is true of diverse teams?

Diverse team members tend to produce more creative and innovative solutions over the long term.

Which of the following statements is true of team composition?

Effective teams include members with technical and interpersonal skills.

As the size of a team increases beyond 20 members, the tendency to collaborate increases as coordination activities increase.

False

In the forming stage of team development, team members experience conflicts about interpersonal issues.

False

It is not necessary for effective teams to satisfy their team members.

False

Vertical teams are composed of employees from about the same hierarchical level but from several different departments in the organization.

False

Work groups are better than teams when the task is complex and sophisticated.

False

Which of the following is the best example of a self-directed team?

Jane, Jack, and Maria, as members of a team, have the authority and responsibility to make decisions and to participate in processes that help the team succeed.

Which of the following is the best example of a collocated team?

Jane, Jack, and Maria, as members of a team, use a significant amount of face-to-face communication to make operating decisions.

Which of the following managers should be assigned to lead a geographically distributed team?

Jose, who has already shown skill at managing a collocated team

Which of the following is the best example of a vertical team?

Kevin, a manager in the marketing department, had Jim and Jake, team members from the same department, reporting to him on the progress of an ongoing project.

_____ refers to the extent to which individuals engage in the process of generating solutions and articulating their opinions and perspectives.

Participation

Kevin is leading a team whose members came together and got to know about their tasks and responsibilities, and got an idea about each of their team member's competencies.Which of the following should Kevin typically do during this stage of team development?

Provide resources.

Which of the following is the best example of a geographically distributed team?

Sam, Ben, and Nick are team members working from three different locations on the same project, relying mainly on telephone calls, e-mails, and videoconferencing to interact with each other.

Which of the following statements about team size is true?

Team size should reflect the nature of the task.

Which of the following statements about teams and work groups is true?

Teams are better than work groups when the task is complex and sophisticated.

Which of the following describes a team that is considered effective?

The team contributes to team members' satisfaction.

Which of the following is a characteristic of teams?

They have clear task objectives

Which of the following statements does not provide an example of an effective team leader?

Tom focuses more on members' needs than the team's goals.

Tom, the head of human resources, is working on an important project for which he develops a team of five middle- level managers, each coming from a different department, including finance, IT, marketing, logistics, and production. The five managers will be reporting to Tom, who heads the team, and will coordinate among themselves to complete the project on time. This scenario shows that

Tom has formed a horizontal team.

Although conformity may speed up the decision-making process, it often results in less than ideal or even negative outcomes.

True

Social loafing occurs when team members disengage from the team process and fail to contribute to the team's recommendations or other deliverables.

True

Teams that include members with divergent agendas often struggle to come together to accomplish their assigned task.

True

The success of diverse teams increases when their members possess a shared understanding of each other's strengths and limitations.

True

When a team includes members with different primary languages, team members should avoid using jargon or slang.

True

____ teams are composed of a manager and his or her subordinates in the formal chain of command, usually in one functional department.

Vertical

The boundary manager determines

how a team works with others who have an interest in the team's performance.

The factor that differentiates work groups from teams is that work groups

involve individual accountability and clearly defined leadership.

A task is considered complex when

it involves a lot of uncertainty about possible outcomes.

The extent to which group members need to work with and rely on each other to produce the collective work of the group is referred to as

task interdependence.

A(n) _____ is defined as a group of two or more people with complementary skills who are committed to working together to achieve a specific objective.

team