MGMT 383: Study guide chapter 13

under federal law, how much time does a union have as an exclusive representative to react a contract for the newly organized workers?

12 months

among employees who see management as unwilling to share power, more than ______ percent say they would vote for a union

70

the __________ was organized in 1886 as a group of national craft unions

American Federation of Labor

________ occurs when the union has obtained authorization cards from 50% of the employees, and the union asks management directly for the right to exclusive representation

Card check

_________ is the name of a 2005 break off group from the AFL-CIO

Change to win

the first overt union activity in the United States took place in 1794 when the _______ attempted to raise their wages, in reaction to a wage cut by their employers

Philadelphia shoemakers

distinctive features of the U.S. system compared with other countries includes

a. Exclusive representation b. most agreements are fixed duration c.decentralized collective bargaining d. ALL OF THE ABOVE

which of the following actions is management prohibited by law from participating in?

a. physical interference b.disciplining employees for pro union activites c. promises to provide future benefits D. ALL OF THE ABOVE

in a(n) _______, employees need not join the union that represents them, but, in lieu of dues, they must pay a service charge for representation

agency shop

while mediation assist the parties to reach their own settlement, _____ hears the positions of both and decides on binding settlement terms

arbitration

whenever an organizing drive begins, employees are asked to sign ______ that designate the union as the employees exclusive representation in bargaining with management

authorization cards

the group of employees eligible to vote in the representation election is termed a(n)

bargaining unit

a ______ occurs when parties are unable to move further toward settlement

barganing impasse

federal government employees are covered by the

civil service reform act

the Japanese valuse ______ and tend to resolve conflict by emphasizing status differences between the parties

collectivism

The NLBR defines a bargaining unit that reflects the shared interests of the employees involved in a concept called

community of interest

managements objective is to get labor costs per unit of output to a point below that of the _______ at the product line level

competition

rebel leaders within the AFL who wanted to organize unskilled workers into industrial unions contributed to the emergence of the

congress of industrial organizations

when ______ fail, the union may strike, management may shut down operations, or both parties may appeal for third party involvement

contract negotiations

because _____ is most likely to occur the first year or so after certification, unions will often insist on multi year contracts

decertification

in win-lose, or ______, the goals of the parties initially are irreconcilable, or at least they appear that way

distributive bargaining

actions by the union of withdrawing its labor in support of bargaining demands, including those for recognition or organization, are:

economic strikes

a work stoppage by employees must be the result of a secret ballot election and not in violation of an existing agreement between management and the union

false

an organizing drive usually contiunes until the union obtains signed authorization cards from 75% of the employees, at which point it can petition the NLRB for a representation election

false

even under union bargaining pressures, wages are now far more responsive to customer feedback at the industry and firm levels than they traditionally have been

false

high grievance rates go hand in hand with poor labor relations

false

if the NLBR finds that either party engaged in unfair labor practices during an election campagin, the election results still stand but a thorough investigation is conducted and either side might be fined

false

in a fact finding procedure, each party submits whatever information it believes is relevant to a resolution of the dispute and then the union president makes a study of the evidence and prepareds a report on the facts

false

strikers engaged in activities that are NOT protected by law must still be rehired after the strike

false

throughout the rest of the world, union membership is highest in Spain and france

false

under NLRB rules, an incumbent union cannot be decertified for a period of two years, even if a majority of employees within the bargaining unit vote to rescind the unions status as their collective bargaining agent

false

under the taft hartley act, professional employees are forced into a bargaining unit with nonprofessionals

false

union membership is at an all time high today

false

A(n) ______ is an alleged violation of the rights of workers on the job

grievance

which of the following is used widely by management and labor to settle disputes arising out of and during the term of a labor contract?

grievance arbitration

what strategy would American managers most likely use to negotiate conflict?

individualism

in win win, or _____, the goals of the parties are not mutually exclusive

integrative barganing

which of the following is NOT a way to kick off an organizing campaign?

management steps in and provides relevant information to the employees

fundamentally, labor management relations are about ________- who has it and how they use it

power

during a strike, _______ on streets and sidewalks may be a violation of state law or local orginances

profanity

the _____ of the barganing unit is critical for both the union and employer because it is strongly related to the outcome of the representation election

size

_______ is when employers seek to avoid unionization by offering workers the wages, benefits, and working conditions that rival unionized firms do

spillover effect

under the _______, professional employees cannot be forced into a bargaining unit with nonprofessionals without their majority consent

taft hartley act

the role of the line manager in grievance procedures is to know and understand _______, as well as federal and state labor laws

the collective bargaining contract

the right of employees to strike in support of their bargaining demands is protected by

the landrum griffin act

all EXCEPT which factor made industrial unionization attractive in the 1930s?

the roaring 20s

what act created the National Labor Relations Board to supervise representation elections and to investigate charges of unfair labor practices by management?

the wagner act

Workers will vote against unions if they feel unions abuse their power by calling strikes or having fat-cat leaders who selfishly promote their own interests at the expense of members interests

true

a free speech clause specifies that management has the right to express its opinion about unions to employees provided it does noteaten or promise favors to employees to obtain anti union actions

true

after a representation election is held, regardless of the outcome, no further elections can be held in that barganing unit for one year

true

during a strike, management is not allowed to promise benefits to strikers in an attempt to end the strike or undermine the union

true

during an organizing campagin, outside organizers may not solicit on premises if a company has an existing policy of prohibiting all forms of solicitation and if that policy has been enforced consistently

true

economic and working conditions in unionized firms directly affect those in nonunionized firms, as managers strive to provide competitive working conditions for their employees

true

generally an arbitration award cannot be appealed in court simply because one pary believes the arbitrator made a mistake in interpreting an agreement

true

management advantages during a campaign include that management can use the company time and premises to stress the positive aspects of the current situation

true

managers who fail to treat workers with respect, or companies that view workers only as a cost invite collective action by employees to remedy these conditions

true

multiple unions represent different groups of employees who work for the same employer

true

one study found that relative to face to face negotiation, those conducted online yielded lower levels of interpersonal trust both before and after negotiation

true

strikers engaged in activities protected by law may not be discharged, but they may be replaced during the strike

true

the group of employees eligible to vote in a representation election is called the bargaining unit

true

the labor movement began with the industrial revolution of the 19th century

true

the most important human aspect at the end of the strike is the restoration of harmonious working relations as soon as possible so that full operations can resume

true

typical grievance rates in unionized employers are about 10 grievances per 100 employees per year

true

women, immigrants, and other minority group members, who are expected to continue entering the workforce at a high rate, tend to favor unions

true

employees engaged in this type of strike are afforded the highest degree of protection, and under most circumstances they are entitled to reinstatement after the strike ends

unfair labor practice strike

_____ include work stoppages, both lawful and unlawful, such as sit down strikes, strikes in violation of federal laws, slowdowns, wildcat strikes that occur while a contract is in force, and partial walkouts

unprotected strikes

which of the following practices by management is NOT prohibited by law?

using company time and premises to stress the disadvantages of unionization

many of the fastest growing unions in the United States represent ________ (more that 51% of all union members)

white collar professionals