MGMT 4153 Test 1

Helps alignment with business strategy, cost advantage, better integrate program for leaders.

Advantages to Centralized Training

False

Age, or even the generation an employee belongs to, does not affect how they prefer to learn.

Project Manager

In a ATD model, who plans & monitors the effect?

The training resources that are available

In the needs assessment process, organizational analysis deals with identifying which of the following?

Juan, an operations manager, has been assigned to train a group of older employees in the logistics department. He has to train them to use new computer software. He begins by reminding them that they were quick in learning the old software. Juan is trying to do which of the following?

Increase the employees' self-efficacy

Lab Technician

Increase value and low uniqueness

Mission

Information of customers served, why companies exist, what it does value received by customer.

Which learning outcomes relate to the ability to design and code a computer program that meets customer requirements?

Intellectual skills

False

It is generally advisable to design training materials at a reading level that is slightly above trainee's ability in order to "stretch" them during training.

High value, low uniqueness

Job base employee characteristics by which?

True

Learning organizations emphasize the learning not only at individual employee level but also at organization level.

** Jobs are complex, require increased level of training and increased skill level** Must: Manage employee performance, allocate resources, facilitate individual and team decision process.

Managers

Which of the following refers to practicing a task continuously without breaks?

Massed practice

Which of the following refers to individual control over one's thinking?

Metacognition

Can be useful for solution to a performance problem, addressing programs, wrong content/ objectives/methods, makes sure training delivers expected learning behavior, behavior change and financial results.

Needs Assesment

observation, survey, focus groups, historical data review.

Needs assessment techniques

Control

Role of managers and employees ability to obtain and distribute valuable resources, information and money.

Creating a Learning Organization

The ADDIE model is most closely associated with?

It is best to include a combination of examples and practice, rather than all practice.

True

True

Upper-level managers are not usually involved in identifying which employees need training or the tasks for which training is needed.

False

Use of technology based learning theory remained stable.

Personal knowledge based on experience.

What is an example of tacit knowledge?

True

When training is provided by consulting firms it is outsourced.

External Analysis

Which examines operating environment to identify threats?

Focus groups

Which of the following are useful with complex or controversial issues?

Work-related competence

Which of the following is an example of human capital?

Motivation to deliver high quality products.

Which of the following is human capital?

Intellectual skill as a learning out come primarily includes the capability to do which of the following?

Apply generalization concepts and rules to solve complex problems

1. Customer (time, quality, performance, service) 2. Internal Business Process (increased customer satisfaction) 3. Innovation and learning (operating efficiency) 4. Financial (profitability, growth level value)

Balanced Scorecards 4 Perspectives

Metrics

Business level outcome chosen to measure overall value of training or learning initiatives referred to as?

False

Centralized training function only hampers the streamlining of process but also denies the company a cost advantage in purchasing training from vendors.

False

Competency models are typically only used for training purposes.

The learning cycle of a trainees begins with which of the following?

Concrete experience

Centralized training

Drive stronger alignment with business strategy

True

Emphasis on creation of international capital of movement toward increased performance results in many management roles.

Learning Organization

Employees learn from failure and success.

Identical elements are more appropriate for open skills as opposed to closed skills.

False

False

First step in strategic training and development process is to ID metric to determine if training is successful.

Which of the following examples best reflects an attitude as a learning outcome?

Gain a greater appreciation for work-life balance.

Survey

A primary disadvantage of using which of the following in the needs assessment process is that the data obtained may lack detail?

Analysis, Design, Development, Implementation, Evaluation

ADDIE MODEL

Behavior modeling is a training method that is primarily based on which of the following?

Reinforcement theory

Provides road map to guide specific training activities

Strategic Training

Critical for research, program design and training. Typically decentralized and employed within a line of business.

Subject Matter Experts (SME's)

Select the job or jobs to be analyzed.

The first step in task analysis is to do which of the following?

According to which of the following theories, transfer will be maximized when the tasks, materials, equipment, and other characteristics of the learning environment are similar to those encountered in the work environment?

Theory of identical elements

True

There is no universally accepted inst. system deviation model.

Which of the following statements is true of closed skills?

They refer to skills that are to be identically produced by the trainee on the job.

True

To motivate employees to learn in training programs, they should be given a choice of what training programs to attend.

Provides Encouragement and resources, serves as a role model by demonstration, willing to learn.

Top Management

Showing them the training success of their peers who are now in similar jobs.

Trainee self-efficacy level can be increased by which of the following?

False

Training has declined over the years.

True

Treating employees differently based on age can cause legal issues.

The role of the needs assessment is to determine if training is the appropriate solution.

Which of the following statements is true of needs assessment?

Organizational

Which of the following types of analysis involves determining the appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers?

High level of elf-esteem, sometimes narcisism

Which statement is true of millennials?