MGMT 442 Smartbook Chapter 1

Select reasons people are unethical at work.

-Reward systems that offer incentives for bad behavior. -Pressure from supervisor. -Personal motivation to perform.

According to anonymous surveys, what percentage of high school students admitted to cheating on tests?

51%

What is the primary argument of the interactional perspective of organizational behavior?

Behavior is a function of interdependent person and situation factors.

Which of the following statements about cheating are true?

Cheating takes many forms, including plagiarism and sharing answers via text messaging. Over half of high schoolers report cheating on exams.

When defining a problem, what should you do immediately after you determine your desired outcome or state?

Compare the desired state or outcome to your current situation.

Which of the following is an example of unethical behavior at work?

David doesn't think he will get in trouble for cutting corners.

Place the steps to the 3-step approach to problem solving in order.

Define the Problem. Identify the Causes. Make Recommendations.

What should you do after identifying unethical conduct in your workplace but before confronting the problem?

Determine possible causes.

Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem?

Do the departing coworkers have a preference for working collaboratively versus independently?

Deciding whether behaviors are good or bad, right or wrong, is a concern in the field of:

Ethics

True or false: Most illegal unethical acts are prosecuted.

False

True or false: OB and problem solving are at odds and do not go together when studying OB.

False

True or false: Technical expertise is the only factor that matters in getting a new job or advancing one's career.

False

True or false: There are only a few situation factors that can impact an outcome when you are trying to accomplish something.

False

Which of the following statements about OB is true?

It goes beyond common sense.

Select the steps in the applied 3-step approach to problem solving.

Make recommendations Identify causes Define the problem

The term describes an interdisciplinary field concerned with understanding and managing people at work

Organization behavior

An interdisciplinary field focused on understanding and managing people at work is

Organizational Behavior

Which of the following statements about the relationship between person factors and situation factors are true?

Person factors can change situation factors. Situation factors can change person factors.

Which of the following is an example of a person factor?

Preference to work independently

______ a problem means opting for a solution that is satisfactory but not the most ideal.

Resolving

OB uses both a systematic and _____ approach to understanding people.

Science-based

Which of the following are thing managers should do to deal with unethical behavior in the workplace?

Set clear expectations for when employees are confronted with unethical behavior. Determine likely causes of unethical behavior in managers and employees.

Which of the following best describes situation and person factors?

They are dynamic.

Which of the following statements about situation factors is true?

They are very important to your job performance.

True or false: Careers can be tarnished by the unethical behavior of others.

True

Which of the following statements about unethical behavior in the workplace is true?

Unethical behavior makes everyone in the workplace look bad.

Which of the following statements about unethical behavior is true?

Very few unethical acts are illegal.

When defining a problem, you can refine and focus your definition by asking which of the following questions multiple times throughout the process?

Why is this a problem?

Which question is most important to ask during Step 2 of the 3-Step Approach to problem solving?

Why or how does this cause a problem?

Select all that are influenced by person factors.

career job aspirations

Three main weaknesses of are relying on hindsight, lack of rigor, and lack of objectivity.

common sense

Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) ______ approach, which calls for using situationally appropriate tools.

contingency

Using the OB concepts and tools that are situationally appropriate is called a(n) to management.

contingency approach

Corporate is prevalent even though most leaders are dedicated to operating ethical organizations.

corruption

Widespread corporate corruption has led to which two of the following?

destruction of lives bankrupting of companies

A situation with two choices, neither of which resolve the situation in an ethically acceptable manner is called a(n)

ethical dilema

A concern with identifying right and wrong behavior is referred to as

ethics

Select the levels that OB distinguishes among.

group/team individual organizational

Skills that are related to technical know-how, such as bookkeeping or financial analysis, are known as skills.

hard

Asking "Why or how does this cause a problem" is an important method for achieving which step of the 3-Step Approach to problem solving?

identifying potential causes

Which of the following are the three levels that OB distinguishes among?

individual organizational group

Which of the following are common criteria used when hiring new college graduates for their first job?

internship or other work experience college major GPA

Select the weaknesses of common sense:

lack of objectivity lack of rigor too much dependence on hindsight

In the systems model of the organizing framework, what are the initial drivers of all outcomes?

person and situation factors

Masahiro prefers to work as a team member. He enjoys working collaboratively with others. This preference is a(n)

person factor.

The various characteristics that make individuals unique are known as

person factors

is when our desired outcomes do not match the actual situation.

problem

When there is a difference between a goal and the actual outcome, this is known as a(n)

problem.

To solve problems effectively, it is important to consider necessary, such as people who will provide support.

resources

Your understanding of who you are and what your preferences are can be improved by a process called

self assesment

When assessing good or bad behavior from employees, managers should consider both person factors and factors.

situation

OB concepts can be applied to the problem- process to overcome challenges and improve your performance.

solving

Problem- efforts can be adversely affected if the problem is incorrectly identified.

solving

The best way to increase self-awareness is through:

taking self-assessments

For most jobs, candidates are selected for their ______ skills.

technical

Select examples of why people and environment are not static.

the job market is ever changing as are employers opportunities and rewards change people each new person and their characteristics changes a situation

Which of the following are important to consider when selecting alternative solutions?

who will be supporters who will be resisters necessary resources

Which of the following are examples of situation factors?

Stefan and his team are laid off due to company-wide downsizing. Jin's manager gives him a new project.

Knowing which OB tools to use and under what circumstances is referred to as a(n) approach to managing people

contingency

In organizational behavior, knowing when to apply OB knowledge and tools to a particular circumstance is an important part of:

the contingency approach

Knowing which OB tools to use and under what circumstances is referred to as a(n) approach to managing people.

contingency approach

A situation with two choices, neither of which resolve the situation in an ethically acceptable manner is called a(n)

dilemma

Eradicating or getting rid of the situation that is causing the problem is known as ______ problems.

dissolving

Choosing among available options is not always a pure choice between right and wrong, which means that sometimes one faces a(n)

ethical delimma

In the systems approach to OB, person and situation factors are considered , while the three levels of analysis are categorized as processes or .

inputs outcomes

The myriad external elements that influence what we do, how we do it, and the outcomes of our actions are called

situation factors.

It is important to understand the interaction of person factors and factors.

situational

Match the term with its characteristics.

Hard Skills- technical expertise and knowledge. Soft Skills- interpersonal skills and personal attributes.

Select the two items that apply to a contingency approach to management.

The most effective solution is based on the situation. You cannot rely on one best way.

Which theory of organizational behavior suggests that people are not inherently better than others but may perform better in a given job or situation due to the combination of person and situation factors involved?

the interactional perspective