MGMT 450: Final Exam
This framework is used to structure an organizations strategic plan and goal using measurable outcomes of organizational performance
Balanced scorecard
An approach to the transition employees make as they switch from existing work to new processes
Change management
In our TED talk, we learned of a new retail model that combines the convenience of a digital experience with the personalized touch of a real, human interaction. this is called ______
Conversation commerce
Using technology to transform a market or create an entirely new market
Disruptive innovation
Using large production or purchasing power to reduce costs and increase profitability
Economies of scale
How quickly consumer demand changes with a change in price
Elasticity of demand
The name of the comprehensive service provided by Amazon in which they store, ship, and accept returns on behalf of your company
Fulfillment by Amazon
This act establishes that health information generally cannot be disclosed unless the individual who is the subject of the information has given prior written authorization
HIPAA
An organization that has some of it's components subject to HIPAA and others that are not
Hybrid Covered Entity
The resource that Gartner leverages to evaluate the evolution and maturity of emerging technology
Hype cycle
A potential technology breakthrough kicks things off
Innovation trigger
Human knowledge and ideas that the law protects against unauthorized use by other that includes: Patents, trademarks, copyrights, and trade secrets
Intellectual property
Quantifiable values that validate how effectively an organization is accomplishing significant business objectives.
Key performance indicator
A from of spyware that records all actions typed on a keyboard
Keystroke legger
As discussed in our lecture, this company can produce geographic data on where graduates from specific institutions are now working
A lead (i.e., a prospective customer) who has identified interest in a brand or product/service offering
Marketing qualified lead (MQL)
Who predicted: 1. We will be a space-faring species 2. We will expand the brain's capabilities 3. We will defeat cancer
Michio Kaku
The increased value of a product or service when more people are using it is called _________.
Network Effect
A task in the work breakdown structure that needs to be completed before a particular task can begin.
Predecessor
A series of events designed to deliver a product or service that is recurring in nature
Process
PHI stands for
Protected Health Information
Decision making that involves tasks and choices that are routine and encompass prescribes and definite procedures for how they should be handled
Structured decisions
Commonly referred to as kicking the can down the road, the unmanaged/unplanned approach to technology decisions in know as
Technical debt
States the some decisions are either morally right or morally wrong. In other words, there exist certain moral values that should always be upheld or never be violated
The principle of moral rights
When alternative products are available at attractive saving, it is known as
Threat of Substitutes
Online content that has been created and posted by unpaid contributors such as customers or fans of a product or service
User Generated Content
The question in the center of Simon Sinek's Golden Circle
Why
Lack of executive support, lack of stakeholder involvements, unclear requirements, technology problems, scope creep and excessive customizations are example of what?
Why projects fail
An orderly listing of actual tasks that a project tam must complete to produce the project's deliverables
Work breakdown structure
The phase that involves wrapping up a project in an orderly way and a sponsor signing off that all deliverables have been received and accepted
closing
Online marketplaces where one consumer sells to another consumer. eBay, craigslist, and parts of amazon are prime examples.
consumer-to-consumer
A small text file of information created by websites your visit that your web browser stores on your hard disk
cookie
The longest project path that identifies tasks that cannot be delayed without affecting the finish date
critical path
the process and strategies an organization uses to obtain new customers
customer acquisition
A metric that is used by e-commerce companies and other sales-related organizations to asses the costs associated with convincing a potential customer to purchase a service or product
customer acquisition costs
Products, documents, or services that will be handed over to the sponsor during the course of the project
deliverables
The three advantages of being the first to market, which include employee experience, securing resources, and customer adaption, are referred to as what
first mover
Information about geographic locations that is stored in geographic information system (GIS)
geo-data
Your right to control what happens with personal information
privacy
A temporary activity that is launched for a specific purpose, to carry out a particular objective
project
The practice of selling used, old, or obsolete products via the Internet in exchange for a new product or cash payout
re-commerce
Process which involves techniques to reduce variance in output to less than 3.4 errors per 1,000,000 manufacturing steps, effectively eliminating defects
six sigma
The audience (group of people) that is defined by specific demographics and behaviors and is most likely to be interested in the product of service being offered by an organization
target market
Time, cost, and scope, are known as what?
the triple constraint
States that when faced with an ethical dilemma the manager should choose the option that does the greatest good for the most involved. Does the end justify the means?
utilitarian principle
