MGMT 5032: FINAL PREP

Communication fulfills three main functions within an organization. Which of the following is not one of them?

3 functions: transmitting information, coordinating effort, sharing emotions and feelings

Which of the following is not an advantage of group decision making?

?? Greater commitment to ideas less time spent making a decision interaction can serve as a teambuilding task drawing from the experiences and perspectives of a larger number of individuals none of the above

Which of the following is not one of the key leader behaviors that are part of transformational leadership? A. matching the behavior to the situation B. inspirational motivation C. idealized influence D. individualized consideration E. intellectual stimulation

A. matching the behavior to the situation

You're Kidding Me, Inc., is a company that develops video games. The company's primary vision is innovation and quick adaptation to the changing environment of the gaming industry, particularly for children. The CEO of the company values creativity and frequently urges her employees to think outside-the-box in order to come up with the next big idea. Which of the following best describes You're Kidding Me's organizational culture?

Adhocracy (Create)

Emmie was telling her friend about the freedom and discretion given to her in scheduling and deciding the procedures used to complete the tasks assigned to her. Which of the following job characteristics was she talking about?

Autonomy

Joaquin is usually the first one to volunteer at the weekly team meetings to take on additional tasks like taking notes for the meeting. Joaquin would probably be categorized as a(n):

Completor

Which of the following is not one of the steps in negotiation?

Dispute resolution STEPS: investigation, determine BATNA, presentation, bargaining, closure

Professor Barnes learns that faculty members in another college with the same degree, years of teaching experience, and publication record are making significantly more money than he is. He considers this unfair. He is reacting to ________ justice.

Distributive

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of

Encoding

___ is not a content (needs) theory of motivation. a. maslow's hierarchy of needs theory b. expectancy theory c. self-determination theory d. acquired needs theory e. Theory X and Theory Y

Expectancy theory

____ is the richest form of communication.

Face-to-face exchange

If a manager wants to reduce the chances of an employee becoming defensive, they should not start a conversation with these communication freezers, except:

Freezers: telling the other person what to do, threatening, suggestions, attempts to educate, judging, insincere praise, psychoanalyzing, making light of problems by generalizing or kidding, excessive/inappropriate questions

Simon has a Master's degree in behavior analysis and brings 10 years of experience to his current job. He is known for putting in long hours of hard work on his job. He receives a salary of $75,000, medical and dental coverage, and two weeks of paid vacation every year. From Simon's perspective, which of the following is an input in the individual-organization exchange relationship?

His Master's degree in behavior analysis

__ refers to the amount of effort that we invest in an activity.

Intensity

Communication fulfills three main functions within an organization. Which of the following is not one of them?

Knowledge acquisition Other choices: Sharing emotions and feelings, transmission of information, coordination, and none of the above

Kevin manages a group of eight project engineers, all of whom have worked for the company for over five years. Almost every day, Kevin and Joe, Carlos, and Kim, who are three of his subordinates, go to the cafeteria and play bridge while eating lunch. Joe, Carlos, and Kim receive very good performance reviews and are typically given the most challenging projects. What theory best explains this situation?

LMX

Which of the following statements is false?

OB is just common sense

Silvio is a member of the student ethics committee. In meetings, he sometimes appears to be paying attention, but at other times does not appear to be tracking the conversations. He rarely contributes to the discussions. He is exhibiting the __________ style of listening.

Passive

Wendy has been the team lead for a year-long mentorship development program in her community. The members of the committee worked hard during the process and overcame budget constraints and other conflicts to implement the program to aspiring musicians in the area. She felt fortunate to have a strong team that cooperate and handles disputes and feedback constructively. According to tuckman's five stage model of group development, which of the following stages is wendy's group experiencing?

Performing

_______ power comes into play when one's personal characteristics and social relationships become the reason for compliance.

Referent

Company X recently merged with Company Y. After extensive discussions with employees from both companies, a new direction was identified. The executives decided to create a new structure to reinforce this move. This is an example of the ___ stage in Lewin's Change Model.

Refreeze

In a(n) ___ the team makes all decisions internally about leadership and how work is done

Self-directed team

Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company's primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here?

Shaping behavior by helping member make sense of their surroundings

Tanya is the night supervisor for a data processing company. She supervises 26 workers who perform routine jobs that require minimal training. Which of the following statements would indicate that Tanya is following the transformational model of leadership?

Tanya seeks to motivate employees to pursue organizational goals above their own self-interests

Tanya is the right supervisor for a data processing company. She supervises 26 workers who perform routine jobs that require minimal training. Which of the following statements would indicate that Tanya is following transformational leadership?

Tanya seeks to motivate employees to pursue organizational goals above their own self-interests.

A ___ is a cohesive coalition of people working together to achieve mutual goals.

Team

In a(n), ____ the manager serves as the team leader and assigns work to other team members.

Traditionally managed team

______ focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

Transactional leadership

How much do I value the rewards I receive? This question addresses

Valence

Which of the following is not a process theory of motivation? a. Goal setting b. Equity c. Justice d. expectancy e. acquired needs

acquired needs

Which of the following is false about stress?

all stress is bad

Ryan is looking to buy a used car. He seems to be most concerned with the color and style of the car, and uses those criteria as a basis for evaluating the value of the car, rather than considering how well the engine or the transmission is maintained. This is an example of

anchoring bias

Innovative / adhorcracy cultures

are flexible and adaptable, and encourage employees to take risks

According to the job motivating potential formula, _____ are the most important elements in deciding motivation potential compared to the other job characteristics.

autonomy and feedback

Malcolm's boss just came into his office, obviously upset, and said, "I'm tired of you being late all the time on these projects. You need to clean your act!" Malcolm is likeliest to respond by

becoming defensive

Which of the following is not a benefit of positive emotions? a. optimism that can make difficult challenges feel more achievable b. reduced stress (feeling peaceful, content, and calm) c. survival orientation d. creativity e. openness to new ideas

c. survival orientation

Georgia chose to work at Datafly Inc. because she felt welcomed in as though she wasf amily. The onboarding process involved many employee socials, and Georgia was immediately able to contribute to several corporate project groups that valued her opinions. This is an example of ________ culture.

clan

The styles of conflict handling are differentiated along two dimensions:

concerns for others and concern for self

Dr. Meyers, an accounting professor, is concerned that he was not engaging his students as much as he would like. He asks his boss, the department chair, and two of his colleagues to sit in on one of his classes, to give him comments and suggestions for improvement. He also passes out student evaluation forms. Dr. Meyers is

conducting a 360 degree feedback process

__________ is the personality trait with the strongest positive relationship with job performance

conscientiousness

When a manager evaluates employees against a predetermined standard, he or she is minimizing _______ bias.

contrast effect

Which of the following is not an example of a crucial conversation?

conveying routine feedback

People-oriented/ clan cultures organizations

create an atmosphere where work is fun, and employees do not feel required to choose between work and other aspects of their lives

___ teams are created with members from different disciplines within an organization, such as finance, operations, and R&D

cross-functional

Professor Barnes learns that faculty members in another college with the same degree, years of teaching experience, and publication record are making significantly more money than he is. He considers this unfair. He is reacting to _____ justice

distributive

An expectancy of zero means that the person

does not feel confident in his or her ability to do the job.

Grace's overriding goal is to increase productivity and competitiveness in her company. She is willing to take her time, because she knows that _____ is a matter of degree, not an either-or proposition.

empowerment

Amy has recently joined a new research institute. She had initially thought that her job would entail a lot of field work, which would allow her to gain some practical experience, but her manager just gives her a lot of paperwork instead. She is also learning to adjust to the strict dress code that the company enforces on all of its employees. Amy is in the _________ stage of the socialization process.

encounter

Three years ago, the City of Recker committed to build a park and music venue by the river. It was expected to cost $2.5 million and be paid for from an additional meals tax in the community. The residents pushed back. Local restaurants suffered as people ate out less or patronized restaurants in neighboring communities. The project has stalled, but the town council kept pushing it on. This spring, a flood devastated the venue.

escalation of commitment

___ is the belief that one's own culture is superior to other cultures one comes across

ethnocentrism

ou have been the manager at the Best Purchases Electronics store for the past year. You notice that all the sales employees in the store perform much better on one of their performance criteria, sales volume, during the month of December. However, their performance has not changed on any other aspects of their jobs, like customer interactions, keeping their backroom section organized, preparing and submitting paperwork. Using Kelley's model, this would likely be attributed to ____

external attribution

The following are factors that affect team member cohesion, except ___

factors: similarity, stability, size, support, satisfaction

Sam has worked for the company for 30 years and is very good, although slow at his job of putting together reports on the department's performance. Recently, Susan, his new manager, talked with him about adopting a new software program that would make his job easier and quicker to accomplish, and allow him to take on additional responsibilities. Sam doesn't want to adopt this new software because his old way of doing the reports has worked just fine. How would you describe the most likely cause of Sam's resistance?

fear of failure

Organizations typically rely on __ schedules, such as hourly wages and annual reviews and raises.

fixed interval and fixed ratio

Marisa is the office manager in a small company. Her employees find that they can often come late to work and leave early, and Marisa will cover their work for them. Marisa is likely to score

high on agreeableness

___ is reflected in this statement: I feel I am a person of worth, as good as other people

high self esteem

A big snowstorm was coming and you decided to make a trip to the grocery store to stock up on water, food and other essentials. Since you've lived in Southern Ohio for several years, you know that everything shuts down even when a small snowfall occurs. The storm hits the next day and you are thankful that you stocked up because the roads and all local businesses are closed. You used which decision making bias?

hindsight bias

Mario is a delivery driver who delivers packages in the West Houston area. He has a goal of delivering 300 packages per day (30 steps per hour). When he starts falling behind due to traffic, he tends to compensate by speeding through residential areas and carelessly dropping packages at their destinations, rather than delivering them. This is an example of

ill conceived goals

Assuming, based on somebody's gender or age, that he or she likes one mode of communication is considered

implicit bias

Prisha is attempting to reduce her inequity at work by attending night school for further job training. In other words, she is trying to

increase her inputs

Michelle quit her job because she felt it was boring. This would be diagnosed as a(n) __ level problem

individual

The Ohio Studeis identified the following styles of leadership:

initiating structure and consideration

__ deal with views on acceptable modes of conduct, such as being honest and ethical, and being ambitious

instrumental values

Since she was hired four months ago, Doris has performed poorly on many aspects of her job, which are well below the standard for the position. This is likely to be attributed to

internal causes

At its most basic, a person's behavior can be attributed to either ___ or ___ factors

internal; external

In 2006 the CEO of Airbus S.A.S., Christian Streiff, resigned because of his conflict with the board of directors over issues such as how to restructure the company. This is an example of

interpersonal conflict

The remedy for the slippery slope is __

investigate whether a change in behavior has occurred

Manash pays attention in his management class, where the professor has entertaining, interesting visual aids. At times, he makes good eye contact with the professor, and occasionally raises his hand to ask questions. On other days, he is quiet and his eyes are on his notebook. He is exhibiting the ________ style of listening

involved

OB is important in all facets of school and work because

it helps us to understand and manage people

Organizational culture serves the following functions, except: a. provides a sense of identity to members b. provides a way for employees to interpret the meaning of events (sense-making) c. ensures social system stability (control mechanism for shaping behavior) d. it is influenced by the founder values and preferences e. encourages collective commitment

it is influenced by the founder values and preferences

____ involves moving employees from job to job at regular intervals to relieve the monotonous aspects of the specialized job.

job rotation

A(n) ___ is one where acquiring knowledge and changing behavior as a result of the newly gained knowledge are part of an organization's design.

learning organization

In the _________ culture, employees are encouraged to set difficult goals and strive to achieve them. Employee performance is closely monitored and often directly rewarded or punished.

market

Emily is part of a team working on a project. Veronica's role on the team is to update and present status reports to management. Emily knows that Veronica's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Emily demonstrating?

motivated blindness

The dark triad consists of which of the following?

narcissism, Machiavellianism, and psychopathy

The "dark triad" consists of which of the following?

narcissism, machiavellianism, psychopathy

Compliance can be a results of __ power

negative legitimate, coercive and reward

Despite the information available, Becky consistently uses her cell phone to text when driving down the highway. This is an example of ______ decision making.

nonrational

Performing behaviors that benefits the organization, such as volunteering to organize a company event, offering suggestions for improvement, and helping a coworker are examples of

organizational citizenship behavior

Dina quit her job because she felt that her department's reward system favored men. This would be diagnosed as a(n)__

organizational level problem

Josephine is about to graduate from college and is excited about joining her two roommates to start a small coffee shop near campus. She has never started a business before, but she is sure that her business degree has taught her everything she needs to know. The three of them have enough money for their initial costs and figure that they can cover their expenses with the cash flow from the business. Which heuristic is probably involved?

overconfidence

____ bias is especially evident in entrepreneurs who are deciding to start and sustain new ventures.

overconfidence

____ occurs when individuals overestimate their ability to predict future events.

overconfidence bias

Which of the following is not a symptom of groupthink?

overestimation of opponents

The two basic types of goals are:

performance and learning

Wendy has been the team lead for a year long mentorship development program in her community. The members of the committee worked hard during the process and overcame budget constraints and other conflicts to implement the program to aspiring musicians in the area. She felt fortunate to have a strong team that cooperated and handled disputes and feedback constructively. According to Tuckman's five stage model of group development, which of the following states is Wendy's group experiencing?

performing

_____ refers to the degree to which a person's values, personality, goals, and other characteristics match those of the organization

person-organization fit

What type of power tends to produce commitment?

positive legitimate, expert, and referent

Which of the following is a hard influence tactic?

pressure, exchange, coalition, and legitimizing tactics

Which of the following is not a question in Bagley's decision tree?

proposed action affect any stakeholders? QUESTIONS: Is the proposed action legal? Does the proposed action maximize shareholder value? Would it be ethical not to take the proposed action? Is the proposed action ethical?

Melissa has been out of work for eight months and is worried about providing for her family. She takes a job at a fast-food restaurant, even though the position is a step down from her previous job. According to Maslow's theory, Melissa is motivated by ____

psychological needs

Hugh tries his best to convince Irene about a new business proposal, but Irene presents some good counterarguments and stalls the proposal. This is an example of

resistance

Professor smith promises Professor Davis that he will buy him dinner if Professor Davis covers class for him one day while Professor Smith is presenting a paper at a conference. Professor Davis agrees, although he is merely going to hand out an assignment to students and be available for questions if they have any. Professor Smith is using his ___ power and Professor Davis is ____.

reward; complying

A(n) culture is predictable and rule-oriented; these organizations aim to coordinate and align individual effort for greatest levels of efficiency.

stable/hierarchy

Darcy revealed to her employer that she wanted to take the lead on a community volunteer project working with the American Cancer Society since she was a cancer survivor and the cause was important to her. She was later turned down for a promotion and has heard that it was a result of her previous health condition. This perception about her health condition is a(n)

stereotype

The self-serving bias states that we tend to

take more responsibility for success than failure

The Michigan Studies identified the following styles of leadership:

task oriented and relationship oriented

If a janitor who cleans and sanitizes a hospital sees their role as essential in contributing to patients getting better; their job would be high in __

task significance

___ refers to the degree to which a person is in charge of completing an identifiable piece of work from start to finish.

task-identity

A ___ is a cohesive coalition of people working together to achieve mutual goals

team

According to Hofstede, ___ refers to the degree to which people feel threatened by ambiguous, risky, or unstructured situations

uncertainty avoidance

Company X recently went through a process of major and shared diagnoses of their internal barriers in order to improve performance. Based on Lewin's Change Model, this is in __

unfreezing