MGMT

Brandi's Bakery has received its first major commercial​ order, and the owner needs to determine if she can fill this order on her own or if she needs to hire an employee. This is an example of​ _______. A. an unstructured problem B. a procedure C. a programmed decision D. certainty E. satisficing

A . an unstructured problem

Andrew goes to the office supply store and talks to a sales​ representative, who shows him several copiers that can meet his needs. Which step of the​ decision-making process does this​ represent? A. Developing alternatives B. Identifying decision criteria C. Allocating weights to the criteria D. Identifying the problem E. Selecting an alternative

A. Developing alternatives

Management involves ensuring that work activities are completed by the people responsible for doing them. This goal is best facilitated by performing work in a way that is​ __________. A. efficient and effective B. innovative and timely C. ​"green" and fiscally responsible D. fiscally responsible and socially popular E. ethical and socially popular

A. Efficient and effective

In​ Rob's position at Medco​ Pharmaceuticals, he is responsible for making​ organization-wide decisions and establishing organizational goals. Which of the following is most likely​ Rob's title at​ Medco? A. Executive vice president B. Division manager C. Office manager D. Project leader E. Shift manager

A. Executive vice president

Target refers to its customers as​ "guests" and its employees as​ "team members." This is an example of how the company uses​ ________ to reinforce its organizational culture. A. language B. rituals C. material artifacts and symbols D. stories E. ethics

A. Language

Which statement about studying management is most likely​ true? A. Management is universally needed in all organizations. B. Studying management will inevitably enable you to earn more money and be a better manager. C. As the holacracy concept​ expands, the need for traditional managers grows. D. Nonbusiness professionals do not benefit from studying management because they​ don't supervise people. E. There is little value to studying management if your aspirations do not include transitioning into a management position.

A. Management is universally needed in all organizations

Why do managers play such a key role in a successful organization? A. Managers help to move the organization forward towards established goals in a dynamic and changing marketplace. B. Managers are most familiar with the organization and what it does and the products or services it supplies. C. Managers who seek career advancement make sacrifices to nurture employees and help them become the best they can be. D. Managers have a formal education which makes them better leaders than other employees. E. Managers are effective leaders.

A. Managers help to move the organization forward towards established goals in a dynamic and changing marketplace

How do manager responsibilities differ from nonmanagerial​ responsibilities? A. Managers must coordinate and oversee the work of nonmanagerial employees. B. Training is more important for the nonmanagerial employee because technical skills are key to their success. C. Nonmangerial employees can turn to a manager to deal with​ problems, while middle managers must deal with problems alone. D. Because the lines between management responsibility and nonmanagerial responsibility have blurred in recent​ years, there is very little difference between the two in most organizations today. E. Managers make all of the decisions within the​ workplace, and nonmanagerial workers simply follow directions.

A. Mangers must coordinate and oversee the work of nonmangerial employees

Which statement is true about the changing nature of​ management? A. Managers realize that​ high-quality customer service is essential to organizational success in​ today's competitive environment and that employees are an important part of that equation. B. Managers recognize that manufacturing is increasing in the U.S. as service industries are​ declining, so improvements in technology are necessary. C. Managers have found that most customers prefer customer service centers that are located in foreign countries. D. Few managers have to develop strategies that address the​ "green movement" since it has fallen out of favor with most customers. E. Managers realize that human nature thrives on​ familiarity, and people fear change and innovation.

A. Mangers realize that high-quality customer service is essential to organizational success in today's competitive environment and that employees are an important part of that equation

Which statement best explains why it is difficult to differentiate between managerial and nonmanagerial​ employees? A. Many traditional nonmanagerial jobs now include managerial activities. B. Organizations have become more​ centralized, making them more vertically oriented. C. Employee empowerment and the use of robotics have eliminated the need for​ first-line supervisory personnel. D. Organizations have moved to a specialized workforce where workers are experts in the tasks required of their jobs. E. The traditional pyramid structure has been replaced by the helix structure within the vast majority of organizations with 5 employees or more.

A. Many traditional nonmanagerial jobs now include managerial activities

Which of the following is LEAST likely a key component of an​ organization's culture? A. Socialization B. Material artifacts and symbols C. Rituals D. Stories E. Language

A. Socialization

Randy is conducting market research to assess the feasibility of introducing a new product. He wants to determine the​ values, attitudes,​ lifestyles, and tastes of the target market. Which component of the external environment is Randy​ assessing? A. Sociocultural B. Technological C. ​Political/legal D. Demographic E. Economic

A. Sociocultural

In which of the steps of the process of addressing ethical dilemmas should an employee identify​ personal, organizational, and external factors important in the​ decision? A. Step 3 B. Step 1 C. Step 2 D. Step 4 E. Step 5

A. Step 3

Which of the following statements about the changing nature of management in​ today's marketplace is most likely​ true? A. Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace. B. Sustainability policies are at the corporate level and have no impact on the individual manager. C. Employees at all levels are more inclined to be dedicated and loyal to an employer and will stay for their entire​ career, working their way up through the organization. D. There has been a dramatic shift in the composition of the workforce in recent years as females have overtaken males in both management positions and in earning power. E. Social media has changed the role of managers but has not impacted the organization within the business arena.

A. Taking risks, exploring new territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace

Robert L. Katz proposed that managers need three critical skills in​ managing, which are​ ________. A. ​Technical, interpersonal, and conceptual B. ​Entrepreneur, disturbance​ handler, and resource allocator C. ​Planning, organizing, motivating. D. ​Collecting, receiving, and disseminating information E. ​organizing, leading, and controlling

A. Technical, interpersonal, and conceptual

In an​ organization, what is the most important factor in employee productivity and​ loyalty? A. The quality of the relationship between an employee and a direct supervisor B. The ability of a manager to train employees to perform job tasks C. The potential to move up within the organization D. ​Money, salary, and benefits E. The​ employee's understanding of the organizational culture before accepting the position

A. The quality of the relationship between an employee and a direct supervisor

The fact that managers are needed in all types and sizes of​ organizations, at all organizational levels and work​ areas, and in all global locations is known as​ ________. A. the universality of management B. the reality of work C. ​cross-cultural management D. rewards in the workplace E. the entrepreneurial exponent

A. The universality of management

Managers are a critical part of any successful organization because​ ____________. A. they use their skills and knowledge to move the organization forward towards established goals B. they are most familiar with the​ organization, what it​ does, and the products or services it supplies to customers C. they are willing to make sacrifices to nurture employees and work with them to accomplish the​ organization's goals, often at the expense of their own career goals D. they are generally good at leading by example E. they often have degrees and a formal​ education, which generally makes them better leaders than other employees

A. They use their skills and knowledge to move the organization forward toward established goals

In making​ decisions, global managers need to consider the​ values, beliefs and attitudes of the people involved. Which guideline for effective decision making does this​ represent? A. Understand cultural differences. B. Know when​ it's time to move on. C. Require only as much information and analysis as is necessary to resolve a particular dilemma. D. Decisions should not create conflicts of interest. E. Consider all available and viable options

A. Understand cultural differences

Whenever Gabriela needs to book a hotel room in an unfamiliar​ city, she always stays at a​ Marriott, because​ she's familiar with the brand. This is an example of​ ________. A. a heuristic B. a rule C. a procedure D. the randomness bias E. the hindsight bias

A. a heuristic

Managers who use​ facts, logic, and rational thinking to guide their decisions and actions are using​ _______. A. a linear thinking style B. intuitive decision making C. a nonlinear thinking style D. the selective perception bias E. heuristics

A. a linear thinking style

Managers are primarily important to organizations because they​ ________. A. are critical to getting things done B. give sales presentations to key customers C. develop creative marketing plans D. do whatever their employees tell them to do E. work behind the scenes to develop new technology

A. are critical to getting things done

Heidi is the marketing manager at a large winery. The expensive ad campaign she planned has flopped so​ far, but instead of scrapping it and trying something​ else, Heidi decides to invest more money in the campaign and run ads in even more publications. This is an example of​ ________. A. escalation of commitment B. a linear thinking style C. satisficing D. rational decision making E. design thinking

A. escalation of commitment

The​ saying, "Throwing good money after​ bad," meaning that you continue to waste money on a losing​ proposition, best describes​ __________. A. escalation of commitment B. intuitive decision making C. bounded rationality D. satisficing E. design thinking

A. escalation of commitment

The​ manager's most basic responsibility is to​ ________. A. focus employees on performing the work activities that achieve desired outcomes B. maximize revenues at any cost C. train employees to provide exemplary customer service to encourage repeat purchases D. work efficiently and quickly E. monitor and reduce employee turnover rates

A. focus employees on performing the work activities that achieve desired outcomes

In order to make exchanges or returns at a clothing​ retailer, customer service representatives must follow an established series of​ steps, such as checking the​ receipt, inspecting the item for​ damage, and issuing a store credit. This is an example of​ a(n) _______. A. procedure B. nonprogrammed decision C. unstructured problem D. rule E. policy

A. procedure

The office manager has to place another order for copy​ paper, so he checks the office supply​ company's website to see if either of his preferred brands is on sale before placing the order. This is an example of​ a(n) _______. A. programmed decision B. unstructured problem C. policy D. nonlinear thinking style E. nonprogrammed decision

A. programmed decision

What is considered a​ manager's primary​ responsibility? A. To oversee the work of other people so organizational goals can be accomplished B. To coordinate the work of direct subordinates C. To become better at their own job so they can take on additional responsibilities D. To lead subordinates and others within the organization E. To facilitate change within the organization

A. to oversee the work of other people so organizational goals can be acomplished

SAP's motto​ is, "Your customers expect your entire operation to revolve around​ them." Based on this​ motto, what type of culture does SAP​ have? A. Innovative culture B. ​Customer-responsive culture C. Diversity culture D. Safety culture E. Workplace spirituality

B. Customer-responsive culture

​Sansio's motto​ is, "Think customer​ first." Based on this​ motto, what kind of organizational culture is the company​ fostering? A. Workplace spirituality B. ​Customer-responsive culture C. Diversity culture D. Safety culture E. Innovative culture

B. Customer-responsive culture

Factors that are important or relevant to resolving a problem are referred to as​ _______. A. big data B. decision criteria C. heuristics D. decisions E. rules

B. Decision criteria

Which of the following groups would be considered to be an internal stakeholder of an​ organization? A. Customers B. Employees C. Community D. Government E. Suppliers

B. Employees

More people will buy ground beef advertised as​ "80% lean" instead of​ "20% fat" even though the meaning is the same. Which​ decision-making bias does this​ reflect? A. Confirmation bias B. Framing bias C. Availability bias D. Overconfidence bias E. Hindsight bias

B. Framing bias

What is the first step in the​ decision-making process? A. Identify decision criteria. B. Identify a problem. C. Develop alternatives. D. Analyze alternatives. E. Allocate weights to the decision criteria

B. Identify a problem

A New York City advertising firm hands out a​ "Heroic Failure" award to employees whose ad campaigns were epic failures. The award is intended to foster creativity by banishing the fear of failure. Based on​ this, what kind of culture does the organization​ have? A. ​Customer-responsive culture B. Innovative culture C. Diversity culture D. Safety culture E. Workplace spirituality

B. Innovative culture

Which of the following is the most valuable​ take-away from studying​ management? A. Learning the history of management theory B. Learning to apply management theory in a variety of situations C. Learning to behave in an ethical manner D. Learning technical skills that can be applied in the workplace E. Learning to communicate using social media

B. Learning to apply management theory in a variety of situations

Although it is still easy to differentiate between managers and nonmanagerial employees in many​ organizations, what has changed in the recent past to blur those​ lines? A. Organizations have become more centralized and vertically oriented. B. Many traditionally nonmanagerial jobs have changed to include managerial activities. C. Employee empowerment has eliminated the need for​ first-line supervisors. D. The traditional pyramid structure has been replaced by the helix structure in most organizations. E. Organizations have moved to a specialized workforce where workers are job experts and are therefore better able to​ self-manage.

B. Many traditionally nonmanagerial jobs have changed to include managerial activities

Which of the following generational cohorts is referred to as the​ iGeneration? A. Baby boomers B. ​Post-Millennials C. Gen Y D. Millennials E. Gen X

B. Post-Millennials

You choose not to get drunk at a party because you know your friends will think less of you and that would make you feel badly about yourself. What stage of moral development does this​ represent? A. Stage 6 B. Stage 3 C. Stage 4 D. Stage 2 E. Stage 1

B. Stage 3

Which of the following best describes the reason to study management even if your career plans are not to become a​ manager? A. Understanding management theory protects employees from unethical​ co-workers who engage in organizational politics. B. Studying management is important to maximizing​ efficiency, productivity, employee​ satisfaction, and personal success. C. Management theory enables individuals to maximize their personal income and receive numerous promotions. D. Studying management has become less important because the business arena has become so culturally diverse that traditional management theories are no longer applicable. E. Management theory is unimportant for entrepreneurs who primarily innovate and take risks.

B. Studying management is important to maximizing efficiency, productivity, employee satisfaction, and personal success

According to the​ _______ view of​ management, managers have limited control and influence over the​ organization's success or failure. A. omnipotent B. symbolic C. contingency D. classical E. authoritarian

B. Symbolic

Which of the following is a true statement about the anticipated diversity of the workforce over the next 10​ years? A. The fasting growing segment of the workforce over the next 10 years is expected to be​ Asian-Americans. B. The percentage of​ Hispanic-Americans in the population and the workforce is expected to increase. C. The number of older workers in the workforce is expected to decline dramatically. D. As baby boomers​ retire, the average age of workers is expected to decline. E. ​African-Americans are expected to be the fastest growing segment of the workforce.

B. The percentage of Hispanic-Americans in the population and the workforce is expected to increase

Which statement is most likely true about the official activities and roles of senior​ managers? A. Each of the roles is equally important for managers at all levels of the organization. B. The roles of​ disseminator, negotiator, and liaison are most important for senior managers. C. The leader role is of paramount importance to managers in​ high-level management positions because they need to move the entire organization toward a common goal. D. Interpersonal roles have repeatedly been identified as the most important for the highest level managers to facilitate organizational success. E. ​Technical, human, and conceptual roles have been associated with the activities of senior management.

B. The roles of disseminator, negotiator, and liaison are most important for senior managers

Basic convictions about what is right and what is wrong are referred to as​ ______. A. moral development B. values C. locus of control D. ethics E. ego strength

B. Values

The​ data-driven, systematic use of the best available facts and information to improve management practice is referred to​ as: A. design thinking B. ​evidence-based management​ (EBMgt) C. intuitive decision making D. bounded rationality E. nonlinear thinking

B. evidence-based management (EBMgt)

Among Fortune 1000 companies in​ 2013, the number of female CEOs was​ ________. A. unknown B. low C. higher than the number of male CEOs D. relatively high E. equal to the number of male CEOs

B. low

At the lowest level of​ management, frontline managers​ ________. A. manage the work of​ first-line managers and can be found between the lowest and top levels of the organization. B. manage the work of nonmanagerial employees who typically are involved with producing the​ organization's products or servicing the​ organization's customers C. are responsible for making​ organization-wide decisions and establishing the plans and goals that affect the entire organization D. have titles such as regional manager​, project leader​, store manager​, or division manager. E. typically have titles such as executive vice president​, president​, managing director​, chief operating​ officer, or chief executive officer

B. manage the work of nonmanagerial employees who typically are involved with producing the organization's products or servicing the organization's customers

The shared social knowledge within an organization regarding the​ values, traditions, and principles of its employees is referred to as its​ ________. A. mission statement B. organizational culture C. external environment D. organizational structure E. vision

B. organizational culture

According to the​ "four functions" approach​, ​managers' work is best described by which four​ functions? A. ​Deciding, planning,​ communicating, and recruiting B. ​Planning, organizing,​ leading, and controlling C. ​Hiring, training,​ motivating, and leading D. ​Motivating, resolving,​ influencing, and communicating E. ​Marketing, sales,​ manufacturing, and production

B. planning, organizing, leading, and controlling

In which level of moral development do individuals define moral values apart from the authority of the groups to which they belong or society in​ general? A. Conventional B. principled C. Traditional D. Conformist E. Preconventional

B. principled

A sign in the college bookstore states that students can return a textbook only if it is still​ shrink-wrapped and returned within the first 10 days of the semester. This is an example of​ a(n) _______. A. procedure B. rule C. unstructured problem D. nonprogrammed decision E. policy

B. rule

According to the Gallup​ Organization, the single most important variable in employee productivity and loyalty is​ ________. A. employee compensation B. the quality of the relationship between employees and their direct supervisors C. the range of company products D. the workplace environment E. company stock value

B. the quality of the relationship between employees and their direct supervisor

The task of organizing includes which​ activities? A. Setting organizational goals B. Conducting performance appraisals C. Arranging and structuring work D. Monitoring and correcting work performance E. Defining marketing goals

C. Arranging and structuring work

Instead of identifying and evaluating alternatives with logic and deductive​ reasoning, a manager using​ _______ would try to envision and entertain new and innovative solutions to a problem. A. linear thinking B. ​evidence-based management C. design thinking D. bounded rationality E. big data

C. Design thinking

Which of the following examines the number of components in an​ organization's environment and the extent of the​ organization's knowledge about those​ components? A. Environmental uncertainty B. The economic environment C. Environmental complexity D. Organizational culture E. The demographic environment

C. Environmental complexity

Lockheed​ Martin's slogan​ is, "We never forget who​ we're working​ for." This is an example of how the company uses​ _______ to reinforce its organizational culture. A. ethics B. material artifacts and symbols C. language D. rituals E. stories

C. Language

Which of the following statements is most likely true about the work that managers​ do? A. Managerial duties must take place within the physical location of the organization. B. Managerial duties are consistent throughout all levels of the organization. C. Managerial duties may be assigned to a team member who does not hold the title of manager. D. Managerial duties are exclusively related to coordinating and overseeing the work of subordinates. E. Managerial duties at the top level of management have the highest involvement with hourly subordinates throughout the organization.

C. Managerial duties may be assigned to a team member who does not hold the title of manager

Which of the following statements about managers within an organization is most likely​ true? A. Managers tend to be the oldest employees within the organization. B. Managers are unnecessary in​ not-for-profits which are frequently made up of volunteer workers only. C. Managers play an important role in the success of nontraditional organizations such as political campaigns and music tours. D. Managers at high levels within an organization are just as likely to be women as they are to be men. E. ​Managers' roles are easy to differentiate from other employees because the tasks they perform are distinctly different from nonmanagerial employees.

C. Managers play an important role in the success of nontraditional organizations such as political campaigns and music tours

Which statement best explains an individual​ manager's role in an​ organization? A. Organizations have found that​ entry-level employees, more so than​ managers, are instrumental to the long term success of the organization as a whole. B. Organizations value each individual manager because they have invested a great deal of resources into each manager and should attempt to retain them. C. Organizations need each​ manager's valuable skills and abilities more than ever in​ uncertain, complex times. D. Organizations generally do not consider one manager to be important to the overall success of the organization. E. Organizations recognize that​ employees, rather than​ managers, are critical to getting things done. As a​ result, in many instances managers play only an ornamental role within the organization

C. Organizations need each manager's valuable skills and abilities more than ever in uncertain, complex times

What about the importance of managers is most likely true? A. Globalization is not an issue for most​ firms, so managers primarily need to monitor job tasks. B. Since workforce dynamics never​ change, the role of managers has not changed in recent years. C. Organizations need their managerial skills and abilities more than ever in​ uncertain, complex, and chaotic times. D. No one can identify critical​ issues, so managers are considered unnecessary in most​ medium-sized organizations. E. The economic climate will never​ change, so most organizations find managers unnecessary.

C. Organizations need their managerial skills and abilities more than ever in uncertain, complex, and chaotic times

Cashiers at the supermarket are allowed to adjust the price of an item up to a maximum of​ $5.00 without getting the​ manager's approval. This would best be described as​ a(n) _______. A. procedure B. rule C. policy D. nonprogrammed decision E. unstructured problem

C. Policy

The orientation program at a software company consists of a​ full-day session in which new employees are introduced to the​ company, its products and​ policies, and are assigned a senior employee who serves as their mentor. This process of helping new employees learn about and adapt to the​ organization's culture is known as​ ________. A. fraternization B. indoctrination C. socialization D. acculturation E. assimilation

C. Socialization

According to​ research, which of the following is the single most important influence on an​ employee's decision to act ethically or​ unethically? A. Regular social audits of the company B. A code of ethics C. The behavior of managers D. Ethics training E. Appointment of an ethics compliance officer

C. The behavior of managers

Barnes Plating pays employees minimum wage and offers only those employee benefits that it is legally mandated to provide. This is an example of social​ _______. A. responsibility B. responsiveness C. obligation D. entrepreneurship E. screening

C. obligation

The​ _______ view of management asserts that managers are directly responsible for the success​ and/or failure of an organization. A. contingency B. authoritarian C. omnipotent D. classical E. symbolic

C. omnipotent

Which of the following statements best describes moral development at the​ pre-conventional stage? A. What is right or wrong depends on whether it results in the greatest good for the greatest number of people. B. Emphasis is on living up to social expectations and norms because of how they impact​ day-to-day relationships. C. The individual views right vs. wrong in terms of the consequences of the action. D. The individual considers society as a whole when making judgments and focuses on following the​ rules, doing​ one's duty, and respecting authority. E. The individual understand that there are differing opinions on what is right versus​ wrong, and laws are a social contract based on majority decision and inevitable compromise.

C. the individual views right vs. wrong in terms of the consequences of the action

Which of the following best describes the controlling function identified by Henri​ Fayol? A. When managers​ control, they determine what tasks are to be​ done, who is to do​ them, how the tasks are to be​ grouped, who reports to​ whom, and where decisions are to be made. B. A​ manager's job is to work with and through people to accomplish goals. This is known as the control function. C. To ensure goals are met and work is done as it should​ be, managers monitor and evaluate performance. Actual performance is compared with the set goals. D. The tasks of planning and controlling are essentially interchangeable and produce the same outcomes. E. These activities must be accomplished in a predetermined orderlong dash—​planning, ​organizing, leading, and​ controlling, with controlling always occurring last in the process.

C. to ensure goals are met and work is done as it should be, managers monitor and evaluate performance. Actual performance is compared with the set goals

A study of organizational performance found that managerial ability was important in creating organizational​ ________. A. dysfunction B. finances C. value D. pressure E. disengagement

C. value

Which of the following managers is using big data in decision​ making? A. A supermarket analyzes customer transactions to determine how many customers used​ cash, how many used credit​ cards, and how many wrote checks. B. The department chair at a​ medium-sized university reviews enrollment data for the past 3 years to determine what classes to offer during the fall semester. C. A customer service manager examines attendance data from the last 12 months. D. A large retailer uses software to adjust prices in real time for​ 70+ million items based on demand and inventory. E. A sales manager analyzes changes in sales as a result of an advertisement placed in the local newspaper.

D. A large retailer uses software to adjust prices in real time for 70+ million items based on demand and inventory

A company makes​ eco-friendly dog​ toys, mats, and​ beds; uses recycled paper and​ soy-based ink in its​ packaging; and encourages customers to return used products for recycling. According to the​ "four shades of​ green" approach to addressing the​ environment, which approach is the company​ using? A. Progressive B. Legal C. Stakeholder D. Activist E. Market

D. Activist

Which of the following is more essential to higher level managers than to lower level​ managers? A. Technical skills B. Interpersonal skills C. Ethical application skills D. Conceptual skills E. Creative skills

D. Conceptual skills

In order to tailor a political​ candidate's message to the constituency in a particular​ area, her staff investigates the​ age, race,​ gender, income, and family composition. What aspect of the external environment is the staff​ investigating? A. ​Political/legal B. Economic C. Technological D. Demographic E. Sociocultural

D. Demographic

Which of the following components of the external environment includes factors such as business cycle​ stages, interest​ rates, and​ inflation? A. Technological B. ​Political/legal C. Global D. Economic E. Sociocultural

D. Economic

Andrew must buy a new office copier. He lists the features the copier must​ have, such as a​ built-in scanner, color​ copying, and an automatic document​ feeder, along with how much he can spend. Which step of the​ decision-making process does this​ represent? A. Selecting an alternative B. Allocating weights to the criteria C. Identifying the problem D. Identifying decision criteria E. Developing alternatives

D. Identifying decision criteria

At Aspen​ Electronics, the parking spots nearest the front door are reserved for the​ "Employee of the​ Month." Which aspect of organizational culture does this​ represent? A. Stories B. Ethics C. Rituals D. Material artifacts and symbols E. Language

D. Material artifacts and symbols

​Russ, a senior manager in an engineering​ firm, strongly believes that a manager decides his​ organization's future and has a plaque on his wall that​ reads, "I am the master of my​ fate." What view of management does this​ reflect? A. Contingency B. Authoritarian C. Classical D. Omnipotent E. Symbolic

D. Omnipotent

Which​ decision-making bias refers to a decision​ maker's tendency to assess how likely something is to happen or how closely it resembles other events or sets of​ events? A. Selective perception bias B. Anchoring effect C. Hindsight bias D. Representation bias E. Availability bias

D. Representation bias

Zappos has a monthly ceremony in which it recognizes a member of its development content team with a​ "Super Awesome Description​ Award." This is an example of which element of organizational​ culture? A. Language B. Material artifacts and symbols C. Ethics D. Rituals E. Stories

D. Rituals

Which of the following best describes the activities that managers exhibit when serving interpersonal​ roles? A. Collecting and receiving information B. Making decisions and choices C. Acting as a​ monitor, disseminator, or a spokesperson D. Serving as a figurehead or liaison E. Acting as a disturbance handler and negotiator

D. Service as a figurehead or liaison

Which of the following is a true statement about the changing nature of modern​ management? A. Social media has changed the​ world, but the impact is predominantly in the form of social application for employees as individuals and does not impact the organization within the business arena. B. There has been a dramatic shift in the composition of the workforce in recent years. Not only have white males lost the number one spot in terms of​ numbers, females and minorities with equivalent qualifications have significantly overtaken them in earning power. C. ​"Gamification" is a new widespread use of technology and apps and has been adopted by the majority of the Fortune 500 companies. D. Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace. E. Sustainability policies are found at the corporate level and have no impact on the individual manager.

D. Taking risks, exploring new territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace

Fayol identified the management functions as​ planning, organizing,​ commanding, coordinating, and controlling. Which of the following accurately describes the control​ function? A. Management activities must be accomplished in a specific sequence with the control function always the last step in the process. B. Planning and organizing are essentially interchangeable and produce the same outcomes as the control function. C. The control function involves working with and through people to accomplish goals. D. The control function involves monitoring and evaluating performance to ensure goals are met and work is done as it should be. E. The control function determines what tasks are to be​ done, who is to do​ them, how the tasks are to be​ grouped, who reports to​ whom, and where decisions are to be made.

D. The control function involves monitoring and evaluating performance to ensure goals are met and work is done as it should be

The gap between an existing state and a desired state is referred to as​ _______. A. heuristics B. uncertainty C. a decision D. a problem E. bounded rationality

D. a problem

In many​ organizations, the changing nature of work has​ ________. A. blocked employees from taking on multiple responsibilities B. not affected the nature of managerial positions at all C. decreased the ability of employees to participate in decision making D. blurred the distinction between managers and nonmanagerial employees E. given all employees management titles and status

D. blurred the distinction between managers and nonmanagerial employees

A manager can make the most accurate decision under a situation of​ _______ because the outcome of every alternative is known. A. probability B. uncertainty C. ambiguity D. certainty E. risk

D. certainty

In his first comprehensive​ study, Mintzberg concluded that what managers do can best be described by looking at the managerial roles they engage in at work. What are the three​ roles? A. ​Entrepreneur, disturbance​ handler, and resource allocator B. ​Organizing, leading, and controlling C. ​Collecting, receiving, and disseminating information D. ​Interpersonal, informational, and decisional E. ​Figurehead, leader, and liaison

D. interpersonal, informational, and decisional

Ford Motor Company has a​ company-sponsored program called FIN​ (Ford Interfaith​ Network) that encourages employees to express their beliefs and learn about other faiths. This is an example of​ _______. A. an innovative culture B. a secular culture C. a​ customer-responsive culture D. workplace spirituality E. socialization

D. workplace spirituality

Alberto is a manager who trusts his hunches when making decisions. He is more apt to follow his instincts than use facts or data. This is an example of​ _______. A. ​evidence-based management​ (EBMgt) B. the hindsight bias C. a linear thinking style D. heuristics E. a nonlinear thinking style

E. A nonlinear thinking style

__________ refers to the concept that many managers lack the time and the ability to process all of the alternatives to solve a problem. A. Heuristics B. Design thinking C. Intuition D. Rational decision making E. Bounded rationality

E. Bounded rationality

A​ manager's job performance is quantified by evaluating efficiency and effectiveness because​ ____________. A. effectiveness measures how well managers are able to get their employees to work more effectively B. effectiveness is a measure of a​ manager's abilities, and is a true measure of how good he or she is at the job C. effectiveness and efficiency as a measure are defined by the​ manager's ability to get the most output from the least amount of input or resources D. effectiveness and efficiency are attributed to both hourly employees and managers E. effectiveness and efficiency go hand in​ hand, and a good manager accomplishes both

E. Effectiveness and efficiency go hand in hand, and a good manager accomplishes both

The degree of change and complexity in an​ organization's environment is referred to as​ _______. A. the economic environment B. environmental complexity C. workplace spirituality D. organizational culture E. environmental uncertainty

E. Environmental uncertainty

At a large law​ firm, attorneys are addressed as​ "Mr." or​ "Ms," while all other employees are called by their first names. What element of organizational culture does this​ represent? A. Ethics B. Material artifacts and symbols C. Rituals D. Stories E. Language

E. Language

Which of the following best illustrates a company with a strong organizational​ culture? A. Employees have limited knowledge about the​ company's history or its founders. B. Shared values within the organization are limited to the top executives. C. There is limited connection between the espoused values of the organization and the behavior of its employees. D. Employees have varied opinions about the​ organization's mission and values. E. Organizational goals and values are clear and widely accepted.

E. Organizational goals and values are clear and widely accepted

Which of the following is most likely true about​ management? A. When describing what managers do from a roles​ perspective, we're looking at a specific person in a particular​ position, and at the expectations and responsibilities associated with the person in that rolelong dash—the role of a manager. B. As managers engage in the organizing​ function, they set​ goals, establish strategies for achieving those​ goals, and develop plans to integrate and coordinate activities. C. Managers are responsible for arranging and structuring work that employees do to accomplish the​ organization's goals. This function is known as controlling. D. An​ individual's actions while in an informational role may fall into the categories of​ figurehead, leader, or liaison. These tasks are almost exclusively performed by managers. E. Poor management usually involves being inefficient and ineffective.

E. Poor management usually involves being inefficient and ineffective

​________ has been described as a​ company's ability to achieve its business goals and increase​ long-term shareholder value by integrating​ economic, environmental, and social opportunities into its business strategies. A. A holacratic framework B. The green environment C. The universality of management D. Ethical integration E. Sustainability

E. Sustainability

Management involves coordinating and overseeing the work activities of others so their activities are completed efficiently and effectively. That would mean that subordinates are​ ________. A. unconcerned with​ clients' rigorous​ demands; their role is primarily to cut costs by all means B. doing what they wantlong dash—pursuing goals that they believe might be important in the future C. using any resources they need to get the job​ done; in other​ words, whatever it takes D. increasing the production time in a manufacturing environment to ensure quality E. getting the most output from the least amount of inputs or​ resources, and doing those work activities that will result in achieving goals

E. getting the most output from the least amount of inputs or resources, and doing those work activities that will result in achieving goals

An organization​ ________. A. lacks a deliberate structure within which members do their work B. is not necessarily composed of people C. provides flexible work arrangements D. never has clearly defined rules E. has a distinct purpose typically expressed through goals the organization hopes to accomplish

E. has a distinct purpose typically expressed through goals the organization hopes to accomplish

Alicia is convinced that she can tell more about a job applicant in a​ 5-minute interview than through​ pre-employment tests or reference checks and insists that her gut instincts are never wrong. Alicia is using​ _______. A. rational decision making B. ​evidence-based management​ (EBMgt) C. a linear thinking style D. heuristics E. intuitive decision making

E. intuitive decision making

No one at Zappos has private offices. Instead of​ cubicles, they have a​ free-flowing layout that they believe encourages collaboration. This is an example of how Zappos is using​ _______ to build organizational culture. A. stories B. ethics C. rituals D. language E. material artifacts and symbols

E. material artifacts and symbols

After looking at several​ copiers, Andrew decides to buy one. He knows other models might be available​ elsewhere, but he​ doesn't have time to keep​ looking, and the one he is buying seems to meet his needs. This is an example of​ _______. A. maximizing B. design thinking C. escalation of commitment D. ​evidence-based management​ (EBMgt) E. satisficing

E. satisficing