mgmt ch 1

Types of managers

-first line managers -middle managers -top managers

Common characteristics of organizations

-have a distinct purpose (goal) -composed of people -have a deliberate structure

Effectiveness

Doing those work activities that will result in achieving goals. "doing the right things" concerned with the ends, attaining organizational goals

Organizing

Management function that involves arranging and structuring work to accomplish organizational goals.

Planning

Management function that involves defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities.

Controlling

Management function that involves monitoring, comparing, and correcting work.

Leading

Management function that involves working with and through people to accomplish goals

Top managers

Managers who are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Functions managers perform

POLC -Planning -Organizing -Leading -Controlling

Skills managers need?

Technical skills Human skills Conceptual skills

What is an organization?

a deliberate arrangement of people to accomplish some specific purpose

What is management?

coordinating and overseeing the work activities so their activities are completed efficiently and effectively.

Top managers may also be called

executive vice president, president, managing director, chief operating officer, or chief executive officer

Technical skills

job specific knowledge and techniques needed to proficiently perform work tasks -more important for first-line managers b/c they typically manage employees who use tools and techniques to produce the organizations products.

Middle managers

manage the work of first line managers and can be found between the lowest and top levels of the organization

First-line manager

manage the work of non managerial employees who typically are involved with producing the organizations products or servicing the organization's customers.

Efficiency

refers to getting the most output for the least amount of inputs or resources. "doing things right" doing work without wasting resources concerned with the means of getting things done

Middle managers may also be called

regional manager, project leader, store manager, or division manager

First line managers may also be called

supervisors or shift managers, district managers, department managers, or office managers

Conceptual skills

the ability to think and conceptualize about abstract and complex situations concerning the organization -top managers

Human skills

the ability to work well with other people -all managers -managers with good human skills get the set out of their people. They know how to communicate, motivate, lead and inspire enthusiasm and trust.