MGMT CH 12

disposition

An individual's ______ refers to his or her tendency to respond to situations and events in a predetermined manner.

true

Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure.

glass ceiling

When AT&T hired a female as its president, it was evidence that AT&T does not have a(n) ______ to prevent women from rising to leadership positions.

True

reasonable accommodations for disabled worked include assistive technology.

access and legitimacy paradigm

According to a recent census, over 40 percent of the Australian population was born overseas or had one parent born overseas. The abilities of these immigrants add value to the Australian workplace. The Australian government would have employers welcome these migrants and their children into their organizations as valued workers. Which paradigm for managing diversity does the Australian government most likely support?

Companies lose, on average, two-thirds of the discrimination cases brought against them.

According to the text, how do companies typically fare when they are accused of discrimination and must go to court to defend themselves?

diversity programs

Companies in several industries are now waking up to the needs of gays and lesbians. They are not only valuable consumers but also great employees who actually help their employers better understand the market. Companies that have hired gay and lesbians more than likely have _____

improving the quality of problem solving

Diversity help companies grow by_.

True

Diversity helps companies save money by reducing turnover, decreasing absenteeism, and avoiding expensive lawsuits.

true

For a typical company, employee turnover costs amounts to more than 90 percent of the employees' salaries.

911 operator

For which of the following positions would the hiring organization be most likely to require someone who has high degree of emotional stability?

emotional stability

People with the Big Five dimension of _____ respond well under stress.

Hispanic-Americans

The fastest-growing population group in the United States is ____.

False

The learning and effectiveness paradigm for managing diversity focuses on the acceptance and celebration of differences; so that the diversity within the company matches the diversity found among primary stakeholders such as customers, suppliers, and local communities.

affirmative action

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called

true

The three different methods or paradigms for managing diversity are the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm.

improving the quality of problem solving

U.S.-based McKinsey & Co., the global consultancy, draws its consultants from more than 40 countries. A benefit of its global hiring is that it raises cultural sensitivity. In other words, this benefits McKinsey & Co by ____.

the discrimination and fairness paradigm

Which of the following is the most commonly used paradigm for managing diversity?

diversity pairing

in the nursing home industry, pairing two younger workers with an older worker creates more job opportunities for the older workers. Furthermore, this pairing could be a significant advantage in nursing homes where an older worker may have more sensitivity to aging problems. this would be an example of a type of mentoring called____.

diversity

japanese-based Honda Motors recently opened a manufacturing plant in China. The Chinese balked at wearing the standard Honda white uniforms because white in China is a funeral color. The Chinese workers agreed to wear the white uniforms if they could wear gray caps. The compromise made everyone happy. This cultural sensitivity is an example of how _____ influences organizations.

tend to perform less effectively compared to younger workers are more likely to quit, be late, or be absent than younger workers typically demonstrate poor judgement care less about the quality of their output than younger workers -are accurately described by none of these-

older workers____.

deep-level diversity

As a German pharmaceuticals company decided to implement a diversity training program, its human resources managers discovered that Americans typically reach decisions very quickly. One German manager described them as "hip shooters." He said, "We [Germans] are more analytical. We're more logical and systematic." This discovery had to do with ______.

glass ceiling

The ______ is a barrier that prevents women and minorities from advancing to the top jobs in an organization

False

The big five dimensions of personality are autonomy, Machiavellianism, empath, locus of control, and affectivity.

create a diversity program

What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

social integration

When the wold's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either over 50 or under 30 because the company had done little hiring during the 1980s and 1990s. _____ was needed to get these two groups to respect each other's work abilities.

True

Affirmative action is defined as the purposeful steps taken by an organization to create employment opportunities for minorities and women. It is required by law for private employers with 15 or more employees.

disposition

An individual's _____ refers to his or her tendency to respond to situations and events in a predetermined manner.