mgmt ch 19
Which of the following is a behavior that makes the controlling process more effective?
Implementing timely corrective action
Information is best defined as ________.
a set of conclusions derived from data analysis
The degree to which information is relevant to the current decision being made is called information _______.
appropriateness
When taking steps to increase power, the perception can be created that the employees are dependent on the manager. The strategy is to convey clearly the amount of _____ the manager has over organizational _____.
authority, resources
Darren is the supervisor in a manufacturing facility that produces desks and chairs. Control of quality and output is his responsibility. To ensure that he is following the controlling process, after measuring the performance of his employees, he must _____, and then take any corrective action necessary.
compare measured performance to standards
Facts or statistics crucial to the controlling process are called ________.
data
Which term refers to computers and telecommunication devices that allow for the use of information in the performance of work?
information technology
Total power is made up of two types of power: _______ and _________.
position, personal
Which term refers to any factor within an organization that is a barrier to an organizational goal?
problem
The idea that an organization must have the information it requires soon enough that it can be used to take action and gain the related benefit is referred to as information _______.
timeliness
Which of the following refers to the applications in an organization that managers use to gain information that can assist their decision making?
An information system
Decisions that relate to ensuring that specific organizational tasks are carried out correctly are called _______ decisions.
Operational Control
The Generally Accepted System Security Principles (GASSP) offer five key principles for information system managers. Which of the following is NOT one?
Profit principle
Which management function is involved with ensuring that an event occurs as it was intended to occur?
controlling
Managerial activity aimed at bringing organizational performance up to the level of performance standards is called ________.
corrective action
Monique has strong relationships with her subordinates, which allows her to have significant influence on how they do their jobs and engage in work-related behaviors. This is an example of which type of power?
personal
General Electric (GE) has _____, which include the type of training programs that GE employees should undergo to expand their skill set.
personnel development standards
The power that a person gains from holding a particular position in the organization is known as ________ power.
position
Robert is a manager who is able to convince his employees to work late. This is an example of Robert using ________.
power
A manager is concerned with the degree to which the information she has related represents what is actually occurring. This manager is primarily concerned about information _______.
quality
The amount of information a manager has that is decision-related is called information _______.
quantity
At the Holiday Hotel, maids are told they need to completely clean a room in 5 minutes or less for their performance to be considered adequate. This specific time limit would best be described as a ________.
standard
A manager is making a decision related to the future objectives of the organization as a whole. This would likely be characterized as a(n) _______ decision.
strategic planning
When Will tries to boot up his work computer, it loads very slowly. This is a ______ that suggests his computer may have a major issue such as a virus.
symptom
Any type of equipment or process that organization members use in the performance of their work is called ________.
technology
