MGMT Chapter 10 quiz

_________ is the conflict handling style that is passive withdrawal from the problem and active suppression of the issue

avoiding

The _________ styles are inappropriate when the issue is important to you.

avoiding and obliging

A major drawback of __________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.

the dialectic method

Dysfunctional conflict threatens an organization's interests.

true

High group cohesiveness can actually work against a team.

true

One of the possible causes of incivility in the workplace is autocratic leadership.

true

Research has shown that the use of uncooperative styles (dominating and avoiding) actually increases conflict.

true

___________ are shared perceptions among members of a team about the intensity of disagreement over either tasks or relationships.

conflict states

If a person is a third-party observer of a conflict, the correct approach for him or her to eliminate the conflict is to take sides.

false

The obliging style of conflict handling involves low concern for self and low concern for others.

false

Which of the following statements about incivility is false?

incivility results from interactions with coworkers, but not from bosses or subordinates

Which of the following is not a situation that commonly produces conflict?

individual decision making

Which of the following should a person do to manage conflict?

be open and honest

Conflict occurs when one party perceives that its interests are being opposed or negatively affected by another party.

true

Dominic's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Dominic needs to be home to take over babysitting from his wife, who works a night shift. This is a work-family conflict.

true