MGMT Chapter 14

An information system project's scope is directly related to its business requirements.

True

Intangible benefits generally do not lead to quantifiable gains in the long run.

True

The cost of a project is based on the time to complete a project multiplied by the cost of human resources required to complete the project.

True

The criteria used in a scoring model are usually the result of lengthy discussions among the decision-making group.

True

The data entry screen is an example of a user interface.

True

All of the following are directly correlated with increased risk except:

a large amount of technical expertise from project team and information team staff.

All of the following are indications of a failed information systems project except:

employees require training to properly use the system.

A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n):

information systems plan.

Information systems specialists often tend to seek solutions that:

optimize hardware and software efficiency at the expense of ease of use.

The ________ is directly responsible for the individual systems project.

project team

All of the following are intangible benefits of information systems except:

reduced workforce

Which of the following types of projects is most likely to fail?

Business process redesign project that restructures workflow and responsibilities

According to the Project Management Institute, what is the leading factor in project success?

Executive sponsors who are actively engaged

A benefit of using TCO analysis to evaluate an information technology investment is that it is able to incorporate intangible and "soft" factors such as benefits and complexity costs.

False

Mandatory use of a system is one effective way of overcoming user resistance to an information system.

False

The larger the systems project, the greater the chance that the project will be completed on time, within budget, and according to project requirements.

False

Which of the following is not a responsibility of effective change management?

Integrating legacy systems

Which of the following statements best describes the effect that project structure has on overall project risk?

Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals.

Which of the following project management variables defines what work is or is not included in a project?

Scope

Which of the following statements about project risk is not true?

The higher the number of implementation staff on a project, the lower the risk.