MGMT Chp 11

In setting their pay structures, companies use a procedure known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it. a. True b. False

FALSE

_____ can be best defined as the process of finding, developing, and keeping the right people to form a qualified work force. a. Human resource management b. Work force forecasting c. Human resource implementation d. Employee recruiting e. Functional resource planning

a. Human resource management

_____ help companies meet the legal requirement that their human resource decisions be job related. a. Job specifications, job analyses, and job descriptions b. Job analyses, task specializations, and external environments c. Internal environments, external environments, and job descriptions d. Job descriptions, external environments, and employee mapping e. Job analyses, task evaluations, and employee-needs assessment

a. Job specifications, job analyses, and job descriptions

Grant works as a clerk in a company and earns $3,000 per year. Each time he gets promoted to a higher level, his salary increases by $1,000. Almost all the employees in the company have a similar pay structure. There is not much difference in pay at each level of the company. In this scenario, the company has a(n) _____ pay structure. a. compressed b. graded c. hierarchical d. stratified e. uneven

a. compressed

Which of the following is a direct measure of job applicants' capability to do a job? a. Cognitive ability test b. Work sample test c. Creativity test d. Personality test e. Achievement test Hide Feedback

b. Work sample test

_____ is the process of gathering information about job applicants to decide who should be offered a job. a. Pool enrichment b. Job validation c. Selection d. Job inventorying e. Recruiting

c. Selection

Which of the following is a topic that can be asked during a job interview? a. Whether the applicant has any physical disability b. The maiden name of a female applicant c. The employment history of the applicant d. Whether the applicant has any arrest records e. How many children an applicant has

c. The employment history of the applicant

Which of the following statements about federal employment laws is true? a. This body of law has not changed during the last two decades. b. All federal laws are administered by the Department of Labor. c. The intent of these laws is to make factors such as gender, race, or age irrelevant in employment decisions. d. These laws prohibit the use of gender, race, and age as the basis for employment decisions under all circumstances. e. They do not deal with training and development activities.

c. The intent of these laws is to make factors such as gender, race, or age irrelevant in employment decisions.

All job applicants for a position in an interior design company were given 10 swatches of fabrics of different colors and textures, 30 different paint chips, and 6 different floor treatments. They were then told to select the best fabric, paint, and floor treatment for an office. This selection test can be best categorized as a(n) _____. a. environmental sensitivity test b. cognitive ability test c. aptitude test d. biodata test e. personality test

c. aptitude test also called specfic ability tests

While assessing the yearly performance of the employees, a manager at LifeSmile Inc. has rated all of his employees as very good performers. Even the employees who performed badly and hardly met their targets were rated as very good performers. In this context, the manager at LifeSmile performed a(n) _____ error. a. contrast effect b. elevation effect c. leniency d. central tendency e. syntax

c. leniency

Which of the following methods of training should be used when the objective of training is practicing, learning, or changing behaviors? a. Case studies b. Group discussions c. Films and videos d. Role-playing e. Lectures

d. Role-playing

A perennial problem of teacher education programs is to screen the highest quality candidates from those who should not work in schools. One suggested method is to ask applicants a series of questions about their experiences with siblings, how they treat stress, their attitude toward procrastination, ways they like to have fun, etc. This method, which can use over 100 questions, gathers _____. a. information on affective skills b. 360-degree feedback c. validation material d. biographical data e. work situation assessments

d. biographical data

Darlene Jespersen used to work in a sports bar. She was an outstanding employee, but she did not wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Since male employees did not have to wear makeup, Darlene contended it. This is an example of _____. a. deliberate negative reinforcement b. adverse harassment c. minority dominance d. disparate treatment e. the four-fifths rule

d. disparate treatment

Capital Chemicals Corp. is facing a forthcoming shortage of process operators and is hiring new ones as fast as it can. The average age of an effective process operator in Capital Chemicals is 50. The voluntary early retirements of the highly qualified and experienced operators is an example of _____. a. reactive turnover b. regressive turnover c. unemployment d. dysfunctional turnover e. brain drain

d. dysfunctional turnover

_____ is unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others. a. Disparate treatment b. Unsolicited discrimination c. Demographic discrimination d. Bona fide discrimination e. Adverse impact

e. Adverse impact