Mgmt Comm FINAL

purpose of resume

to provide a listing of credentials. sell yourself, you whore.

why do interviewers ask difficult questions?

to see how you would react under pressure. to see how your communicate.

techniques for opening sales letters

Attention Getting Opening! Brief, Interesting, and original. Avoid obvious, misleading and irrelevant statements. Questions, Unusual Facts, Current Events, Anecdotes, Direct Challenge. Introduce central selling theme. If in response to an inquiry, express appreciation for the inquiry.

letter report format

Identify writer and receiver, may or may not include headings.

three general purposes of reports

Informing, Analyzing, Recommending

2 major types of data

Primary: interviews, data collected by personal research Secondary: data collected by someone else for some other purpose

evaluating the quality of electronic information?

accuracy, fairness. consider your sources!

organization/content of a thank you letter

address person the way he/she was addressed during the interview. begin directly with a sincere expression of appreciation. mentions specific incident that occurred and relates to writer's background. closes on confident forward-looking note.

group coordinators responsibilities in collaborative presentations

allow enough time, assign responsibilities based on individual talents and time constraints. ensure that all efforts are recognized publicly.

characteristics of appropriate closing paragraph for an application letter?

ask for an interview. indicate flexibility with scheduling. provide phone/email. use standard complimentary closing.

Importance of visual aids and guidelines when preparing/using them

audience accustomed to multimedia. help audience understand presentation, especially when ideas are abstract/complex. visual aids make it bettah! disable energy settings/auto shut down features, keep effects simple, check colors for accuracy, make sure you can be seen and heard without interfering with the visual aid. avoid more than 6-7 lines per visual. no more than 3 columns of data, no more than 30 characters per line.

factors when refusing a claim

avoid "you", subtle resale, close on friendly, indirect plan, separate reader from refusal, begin with buffer

4 common problems to at the end of a bad news message

avoid anticipating problems, apologizing, inviting needless communication, referring to bad news again, repeating cliche, revealing doubt, sounding selfish

why include job objective/summary in a resume?

because many people reading resumes rarely read the whole thing.

keep in mind when giving reasons for bad-news

benefit for reader/others, balls

format for hard-copy memos

block style format double spaced begin with from, to, date, subject

why is the opening important?

catch the interest of your audience, establish rapport, build relationship.

purpose of a cover letter

communicates to the prospective employer your interest in and qualifications for the position within the organization.

how to deal with obstacles in persuasive letter

consider them, but subordinate them.

how to subordinate negative news?

counterproposal, tell bad news quickly, in indirect plan place bad news in middle of message and include additional discussion of reasons.

how to handle the salary issue?

don't bring it up.

4 traits on which the interviewer may evaluate you

education/experience, mental qualities, manner/personal traits, appearance.

interpreting features of persuasive sales letter

explain how the reader will enjoy the product

difference between favors and routine request

favors require persuasion

You Attitude

focus on the reader

how a group should practice

full scale rehearsal, check visuals, check for errors

what else do interviewers look for in addition to asking questions during an interview?

how you are dressed. posture. hygiene. manner. personal traits. mental qualities. confidence. education/experience. maturity. interest. stability.

keep in mind when using humor in a presentation

humor can help audience retain information. humor should be avoided if the topic is negative, or the presentation has negative consequences for the audience. avoid offensive material.

talking headings

identify not only the topic of the section, but also the major conclusion

generic headings

identify only the topic

sections of claim letter

identify problem, provide needed details in nonemotional way, closes on confident note.

factors to consider when writing the body of an application letter.

in a paragraph or two, highlight your strongest qualifications and demonstrate how they can benefit the potential employer.

organizational plan used when refusing a "big" favor as opposed to routine request?

indirect organizational plan for big favor

manuscript format

indirect organizational style. use formal language. avoid first and second person pronouns. use visual aids (tables, charts) multilevel headings

details in persuasive claim letter

keep a calm tone, explain the problem in precise detail, how it came about, how you want the reader to solve the problem.

Importance for report headings

keeps **** organized.

how to avoid anxiety b4 a presentation

know your presentation, practice, relax, memorize opening, drop hands to side, overprepare, take a short walk to relax your body.

importance of ending presentation

last opportunity to achieve your objective. summarizes main points of presentation.

claim letter

letter from buyer to seller seeking action to correct a problem with product or service

best format to answer questions

list form

why identify reader rather than the product promoted?

to personalize and motivate the reader. "what's in it for me?"

functional arrangement for listing work experience? When is it appropriate?

listing work experience by function performed or by type of skill developed. when you're changing industries or reentering the workforce after a long time out because they emphasize your skills rather than your work history.

routine request major sections

major idea, explanation and details, friendly closing

formatting a resume

make good use of white space. use bullets to highlight individual skills. all items in parallel format. more space in between section than within. reverse chronological order. format name larger for emphasis. Don't use personal pronouns. choose simple and easy-to-read typeface. 100 percent free from error!

helpful technique for organizing data in a final report

make lists. emphasize trends, unexpected findings, contradictory data, data that raises questions. extreme values

when giving an electronic presentation

make sure everything works. have extra copies available on a flash drive.

format for long form reports

manuscript format

purpose of persuasive message

motivate reader to agree with you/do what you ask.

apology included in bad news message?

no. there is no reason to apologize for a reasonable biz deciz

direct organizational plan

plan in which major purpose of message is communicated first followed by needed details

indirect organizational plan

plan which reasons/rationale are presented first follwed by major idea

5 stages in making a biz presentation

planning, organizing, practicing, delivering, (assessing how the presentation went??)

why tone/resale is important in adjustment letter

possible loss of goodwill and confidence in the organization/products.

describe paraphrasing

presenting ideas from another source in your own words, in shortened form.

suggestions for responding to routine reply

promptness, courtesy, answer all questions clearly, answer in the order they are written, refer to any enclosure at bottom of letter, close on positive friendly note.

6 suggestions for opening presentation

quote a well known person. ask a question. present a hypothetical situation. relate an appropriate anecdote, joke or other ****. give unusual fact. use dramatic prop.

4 common purposes for biz presentations

reporting, explaining, persuading, motivating

steps in preparing for an interview

research organization. practice interview questions. prepare questions. dress for success!

how to motivate action in persuasive letter

save direct statement for end of message, make specific action clear, encourage prompt action, remind reader of a benefit

difference between conclusion and recommendation

statement, suggestion. eg: conclusion: computer's broke. recommendation: let's get that **** fixed, yo.

how can presenter establish credibility with audience?

stating credentials, using credible evidence, avoid saturating presentation with facts.

three types of evidence used to justify persuasive request

stats/facts, expert opinion, examples

Counterproposal

suggesting other sources of help, or building a subtle resale/promotion.

why not apologize

the customer may be at fault, and retain confidence in the company.

why is executive summary preferred by busy ppl?

they ain't got no time!

purpose of interview

to allow a more personal explanation of yourself to a possible employer

importance of researching organization

to be able to answer any question and know how you would fit in on the job.

memorandum format

to, from, date, subject headings. direct organizational style. informal language. extensive use of personal pronouns. talking headings to reinforce direct plan. does not use statistical info, but makes it available.

most serious resume errors

too long. typographical errors. no description of job functions. unprofessional appearance. achievements omitted.

line chart, bar chart, pie chart

trends, compare magnitude, percentage

what to look for when proofreading for the final time

typos, appearance, order of pages, stapled, legibility, free of wrinkles/smudges

questions to ask when considering secondary data

what was the purpose of the study? how was the data collected? how was the data analyzed? how consistent is the data compared to that of our studies? how old is the data?

when to apologize

when customer has been severely inconvenienced or embarrassed because of direct company action

indirect organizational plan for persuasive letters

when writing to subordinates, strong persuasion is needed

direct organizational plan for persuasive letters

when writing to superiors, audience is predisposed to listen objectively, proposal does not require strong persuasion, proposal is long or complex, or if the reader requires direct approach

why be careful when rejecting an idea/proposal?

writer has spent a lot of time developing idea.

unsolicited application letter

writer to an organization that has not advertised vacancy.

solicited application letter

written in response to an advertised vacancy in an organization